Recent Reviews from Audi Westmont

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere. ******UPDATE****** I cannot believe the people at Audi Westmont expect me to contact them to correct their terrible customer service when they clearly have my contact info. It is obvious their response to this review is nothing but lip service to make it appear that they actually care. If they wanted to fix the issue they would take the initiative. Audi Westmont was also unable to ever complete the titling and registration of my vehicle. I am now sitting the bureau of motor vehicles office taking care of it myself. I asked Audi Westmont for a refund for the registration/titling fees I paid to them, but, of course, they refused. This is the worst customer service I have ever received.

Marshall Albright Jan 2, 2019

Marshall Albright Dec 14, 2018

Marshall Dec 14, 2018

I bought a new 2015 Audi A4 one week ago today from Audi Westmont, and I can safely already say that I think this honeymoon period is going to far exceed the length of my car warranty! I am absolutely in love with this car! It is so much fun to drive. And I couldn't be happier that I bought it from Audi Westmont. Because of my recent experience with Audi Westmont, I know we are in for a long committed relationship because they know how to treat their customers right. Of course, it all began with the car buying process. I had only owned one car prior to my A4 and when I bought it, I had simply told my parents what I wanted down to the make, model, color and style, and they basically found it for me, negotiated the deal and told me where and when to sign the papers and pick it up. This time I was on my own. But I soon discovered that I wasn't really. Because I was in the patient and incredibly knowledgeable company of salesman Edward Riedmaier. I appreciate his enthusiasm for the Audi brand and the information he shared with me about Audi from how they are made, to how they function and how they take care of all the little details. And of course the test drive was a hell of a lot of fun, too! Even within the confines of Illinois' speed limits. ;) Mr. Riedmaier never made me feel rushed throughout the car buying process. He politely answered all of my questions- he even answered those that I wouldn't have even thought to have. Despite Mr. Riedmaier's best efforts, however, the deal wasn't a sure thing and I trotted off to a competitor just down the street. This was not in any way a reflection on Audi Westmont or Mr. Riedmeyer, but was due to my own belief that I should look at at least one other car instead of buying the first one that had (admittedly) stole my heart. But I couldn't stop thinking about that A4..... I finally came to my senses and before the close of business that same day, I was back at Audi Westmont to buy the car of my dreams. Everyone on staff at Audi Westmont that I have had the pleasure of working with in this short amount of time (Edward Riedmeyer, salesman extraordinaire, Bill Manrot, the Audi whisperer, and Amy Avila, the most patient finance manager on the planet) deserve the highest praise for the work they do. They treat their customers with respect and they truly seem to enjoy the work they do. I am so happy that I trusted my instincts and went with the A4 and, maybe even more importantly, that I made the drive out to the suburbs to buy my car at Audi Westmont. I would highly recommend anyone else to do the same.

LWilson60654 Jun 29, 2015

I am truely dedicated to Laurel Audi of Westmont! Back in 2005 I purchased my first Audi, it was at Laurel Audi in Tinley Park. I live in the northwest suburbs so Tinley is a bit of a hike for me. I needed some routine maintenance work on my A4 and Tinley Park told me that i can bring my Audi to their sister dealership in Westmont, which saved me a 30min drive. I could not be more pleased with the service & care that I received at Westmont Audi, I haven't left them since. Over a spand of 10yrs, I built a trustful relationship with Blake Farmer in their service department. It had finally come time for a new A4. I am a woman on an imported beer budget :) but have expensive champaign taste so when I say a new A4, I mean a certified pre-owned Audi. I looked around at numerous Audi dealers but never felt the warmth & honesty that I had in Westmont. So, I called Blake and he of course recommended anyone in their sales department. He said they were all great, but I wanted 1 name so Blake referred me to Mike Morgan. I believe the story was that Mike sold Blake's uncle a vehicle and honestly any name he would have thrown at me, I would trust. The experience I had and will continue to have with Mr. Mike Morgan is by far the best experience I have ever encountered with any car salesman. Of course I understand that salesmen need to make their commission & basically they are just doing their jobs but I never felt that way with Mike. I truely believe that his goal was to make the customer happy. I am a perfectionist and I do not except the minimum, I want the best that I can get. I had gone on line and saw they had a white A4, thats what I was looking for! So I called Mike, set up an appt. to have my husband test drive the vehicle ( I didn't need to, I know exactly how great they handle & how quick they are, even going from my old 6cyl to the newer 4cyl Turbo, Awesome!) . My husband loved the car but I did not love the beige something interior & it was a premium pkg that was missing my blue cheese stuffed olives & cocktail onions! My husband probably would have purchased that car but I was not sold on it, I believe Mike could sense that. So we said we would think about it & get back to him. Well, Mike called me the next day to see how I felt about the A4 and we spoke for at least an hour because I could not make a decission and he needed to find out exactly what would make happy. The next day Mike called me and said he has a Blk A4 premium plus coming in, that he thinks I will love. Since either it was not there yet or not ready to show, I couldn't even look at it & little does he know he basically sold it to me over the phone. He answered all my questions, was extreamly patient, gave me so much information, Helped me compare the white one we test drove to the blk one I had not even seen, expained new car warrenty, CPO warrenty, extended warrenty, so much information I was going in circles. It was almost like I was looking for him to make the decission for me, I was that confused, the 2 cars balanced each other out as far as miles, color, interior, wheels, features, price,it was nuts. He was so honest & nice through it all, I ran out of questions and built this complete trust in him. When the Blk A4 arrived, I took it for a little spin and next thing I know, papers were being signed & yes Mike found me my perfect car! Also, I was extreamly happy that I would be able to continue the trust and honesty in their service department with Blake. The next morning in my garage, I started to nit pick my beautiful black panther . It's used, it's not going to be perfect but I want it to be. There were a couple minor scratches on the body & hood, no big deal, the rest of the car was perfect and I have the CPO warrenty, what else could I want. Anyone one else would probably be ok with it, especially since Audi of Westmont did not owe me anything. That form you sign when you sign your contract, that one that states wether or not the dealership owes you anything or vice versa. Well, I called Mike told him I realize they are not responsible for it, I signed the form stating that they would not "owe" me for anything & I didn't expect anything to come out of it BUT.......it was an eye sore for me. So once again, Mike exceeded my expectations. He spoke with his manager and all they wanted was to keep me happy and in love with my Audi. I brought it in and they took care of everything I asked for, even though they did not have to. Years ago I made the commitment to drive an Audi for the rest of my life, I am that passionate about the car and now I can also say that I make that same commitment to Laurel Audi of Westmont. Since the renovation, the dealership is gorgeous, the service is exceptional and thats another long review to write, the salesmen are the best, Mike Morgan is the best and I will always recommend him to everyone, I could not ask for a more perfect experience. Even have to say kuddos to Lucy that went over my contract with me, very nice and thorough. Laurel Audi of Westmont 100% Class, Honesty & Commitment to their customers, the best! Thank You for such a great experiance I have had with you for over a decade and will continue to have for many more to come!!

MishaFino Mar 3, 2015

I am truely dedicated to Laurel Audi of Westmont! Back in 2005 I purchased my first Audi, it was at Laurel Audi in Tinley Park. I live in the northwest suburbs so Tinley is a bit of a hike for me. I needed some maintenance work on my A4 and Tinley told me that i can bring my Audi to their sister dealership in Westmont. Over a spand of 10yrs, I built a trustful relationship with Blake Farmer in their service department. It had finally come time for a new A4. I mean a certified pre-owned Audi. Since I had so much trust in Blake, I had him refer me to Mike Morgan. The experience I had and will continue to have with Mr. Mike Morgan is the best. Of course I understand that salesmen need to make their commission but I never felt that way with Mike, I truely believe that his goal was to make the customer happy. I set qan appt w/ Mike to have my husband test drive the vehicle ( I didn't need to, I know exactly how great they handle & how quick they are, even going from my old 6cyl to the newer 4cyl Turbo, Awesome!) . My husband loved the car but I did not love the beige something interior & it was a premium pkg that was missing some features. My husband probably would have purchased that car but I was not sold on it, I believe Mike could sense that. So we said we would think about it & get back to him. Well, Mike called me the next day to see how I felt about the A4 & he also had a Blk A4 premium plus coming in, that he thinks I will love. Since either it was not there yet or not ready to show, I couldn't even look at it & little does he know he basically sold it to me over the phone. He answered all my questions, was extreamly patient, gave me so much information, Helped me compare the white one we test drove to the blk one I had not even seen, expained new car warrenty, CPO warrenty, extended warrenty, so much information I was going in circles. I was that confused, the 2 cars balanced each other out as far as miles, color, interior, wheels, features, price,it was nuts. He was so honest & nice through it all, I ran out of questions and built this complete trust in him. When the Blk A4 arrived, I took it for a little spin and next thing I know, papers were being signed & yes Mike found me my perfect car! Also, I was extreamly happy that I would be able to continue the trust and honesty in their service department with Blake. The next morning in my garage, I started to nit pick my beautiful black panther . It's used, it's not going to be perfect but I want it to be. There were a couple minor scratches on the body & hood, no big deal, the rest of the car was perfect and I have the CPO warrenty, what else could I want. Anyone one else would probably be ok with it, especially since Audi of Westmont did not owe me anything. That form you sign when you sign your contract, that one that states wether or not the dealership owes you anything or vice versa. Well, I called Mike told him I realize they are not responsible for it, I signed the form stating that they would not "owe" me for anything & I didn't expect anything to come out of it BUT it was an eye sore for me. So once again, Mike exceeded my expectations. He spoke with his manager and all they wanted was to keep me happy and in love with my Audi. I brought it in and they took care of everything I asked for, even though they did not have to. Years ago I made the commitment to drive an Audi for the rest of my life, I am that passionate about the car and now I can also say that I make that same commitment to Laurel Audi of Westmont. Since the renovation, the dealership is gorgeous, the service is exceptional, the salesmen are great, Mike Morgan is the best and I will always recommend him to everyone, I could not ask for a more perfect experience. Laurel Audi of Westmont 100% Class, Honesty & Commitment to their customers, the best!

MishaFino Mar 3, 2015

I hesitated to post this review, but after 2+ months with a new Q5 and already no less than 3 service visits (and now having to schedule an upcoming 4th at another dealership), I felt compelled to voice my less-than-satisfying experience. I purchased a 2015 Audi Q5 just this past August (2014). In considering my overall purchase experience, I would have to say it was merely average. Here's why... I had done my pricing research and was already pre-approved for a loan, so I was prepared, but at times during the 4+ hour buying experience, I felt pressured to accept several counter offers at several price points or option packages. I had made the trip out to the dealership with the intention of purchasing based on what I was told on the phone. Looking back, however, there was a great deal more hemming and hawing than I could have anticipated or would have liked - it felt like I was pulling their teeth and it got uncomfortable. I found myself haggling at each stage, something I thought I had prepared myself NOT to do. But, regrettably, I had made the trip out there and had a mindset push through with the purchase. I also felt my sales rep was less than straightforward, assuring me that the car they had "picked out" for me had an upgraded audio option (I asked twice), when it in fact only had the base audio, which I admittedly overlooked somehow (new car fever??), and unfortunately realized only much later (much too late to do anything about it, I'm afraid); so I'm stuck with a decent, but unimpressive sound system. On top of that, I've already needed to bring the car in for numerous questionable "quality control" or "build quality" issues pertaining to door panel rattles, interior plastic panels separating from their mounts (literally popping off for no apparent reason), and, most recently, weird mechanical clunking sounds coming from somewhere in the rear of the vehicle when stopping and starting at low speeds, despite securing or removing any potentially loose objects, panels or spare parts that could be noise "red-herrings" (hence my forthcoming 4th service appointment). Some may call these issues picky, and I would agree if I had just purchased a Nissan or Chevy (no offense), but I don't think rattling door panels or any of these other issues should be expected from a $55,000 Audi, or from any other "luxury" brand for that matter. In all fairness, I will say their finance department did work with me to secure a very favorable interest rate on the portion I financed (even better than my pre-approved car loan from my own bank, as a matter of fact), and they also did slash the price of some of the add-on service and extended warantee options I added. Based on other reviews posted here, my experience seems to be the exception rather than the norm. But for my part, I can't say I'm all that impressed as a result of my buying "process" or the issues I've had since my purchase. I came from an 7 year old Acura TSX which had no such problems for at least my first 4 years of ownership, and which I would attribute to normal wear-and-tear, as to be expected after some time). It was in all other respects a fantastic truly reliable car. I therefore did have some trepidation of possible reliability issues with a German automaker, but really wanted to try a "true luxury" brand. While the car seems to otherwise run and drive generally as expected, it would seem at least some of my reliability/build quality fears have been realized. This has unfortunately soured what I hoped to be a great and satisfying purchase from this dealership and my impression of the Audi brand as a whole. Of course I am but one amongst many car buyers that have passed through this dealership, most of whom seem to have had good, if not great, buying/service experiences here based on many other reviews. Sadly, I cannot count myself as one of them.

rm9k Dec 22, 2014

I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile, thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont.

stevenl3 Oct 5, 2013

I first off contacted Westmont Audi inquiring about a RS5. I had a different car picked out at another dealer already in the same price range. After meeting Art R., learning about the dealer and the Audi build difference I had decided to order the 2013 RS5. I already felt like Art new more about Audi and the quality of what I was ordering than the last few dealers I had shopped at. He took his time going over how Westmont Audi would keep me informed about the cars progress from ordering all the way to the delivery. In fact Art emailed me every two weeks!. First I got the chance to build the car on paper and approve the order, then when Audi started to assemble the car in Germany I was notified. Again when the RS5 was be exported from Germany to Port in Houston and again while it was in transit to Illinois. I felt that Art cared about me knowing the status of my car. When it was delivered Art contacted me to arrange me coming to the dealer to pick it up...and the week in advance he emailed me several finance options to review. I showed up an hour early but Art saw me in the parking lot and assisted me in the dealer and right to the detail room where my new RS5 was waiting. We walked around the car and he showed me the basics of what I ordered never once rushing me. When I was ready he handed me a nice fabric bag to get the last few things out of my trade and did the preliminary paper work to speed up financing. While he was doing the details of the trade in he gave me the key to the RS5 and told me to take it out for a ride and when I come back we can get to the finance dept...never rushing me. After I got back from he best ride ever we were in and out of finance in 10-15 minutes. Art then walked me through the Audi dealer explaining where to go for service, how to arrange it with him in advance if I wanted and what happens when I bring the car in. After the tour we walked out to the car and spent 30 minutes setting the interior up to my comforts, the Bluetooth, satellite, phone, and going over each function of the car. Art was great and sat with me until I had full understanding of the buttons. I'm a techy guy but Art wanted to make sure everything was set up before I left. And he made me feel like I was his most important customer. After i left I received several emails to keep in touch, if I had any questions in the past few days and to remember that if I did need anything to simply call. Gregg Goldstein

dbleg66 May 27, 2013

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