My salesman Tariq was great to work with. He was professional and knowledgeable.

The service team is fantastic and answers all my questions.

This was my first time at Audi Westmont and the service was outstanding I have no complaints. Peter the service consultant gave the outmost best service with his communication and strived to make sure I was taken care of from the moment I walked in. I’ll be returning to get my service done there from now on.

Great experience. Eric was great to work with. He told me what they were going to do and when they’d be finished. He kept me informed along the way and coordinated a ride from and back to the dealership. Car was delivered on time and cleaned thoroughly. Great job by a Eric and his service team.

Eric at Audi Westmont did a great job on my vehicle - Eric is friendly, honest, and very committed to customer service. He did not pressure me into any unnecessary repairs. The Audi Westmont also has a nice lounge area.

This was one of the worst experiences of my life. We identified a car that we liked and and worked on a deal for our trade. They lowballed us so we traded it in to CarMax for over 5k more. We requested the carfax and the vehicle inspection form. The salesman said there wasn't one but they do a 120 point check. He then changed his story 10 minutes later that it was a 60 or 90 point check after speaking with his manager. 10 more minutes they magically found the inspection report that they said never existed and the car was in perfect health. Within 24 hours the timing chain magically started making a loud rattling and the transmission was shifting extremely rough. Their OWN technician said the car was totaled and we shouldn't keep it. After taking it back in, rather than try to fix our problem and find us a new car they wanted to defend their honor by saying they knew nothing about it and they refused to move past that. They refused to help us find another car as they no longer returned our calls, texts or emails and the one time they did they one car that didn't fit anything we were looking for. It has been over a week and they still have yet to refund any of our money and their communication on this front is extremely slow.

Annual service performed very quickly

The car was given for service and was returned with the same issues that it was sent in with. I reached out the them again and have not heard back.

Service techs and service writers are always friendly and professional. Any work I have ever had done was finished per the estimate and I have never had to go back to have it corrected.

Outstanding sales and service. I've been a customer since 2004. Plan on remaining a customer indefinitely!

Took our 2018 Audi Q5 in for repair of 2 recalls. Especially appreciated the technician's video explanation of what he saw. Our Service Advisor Michael Glusak thoroughly reviewed the inspection report with us. The Lyft shuttles worked very well transporting us back and forth from the dealership and home.

Awesome Dealership , phenomenal management team, A pleasure to buy a car from Audi of Westmont. David is very helpful and never minds being bothered with questions .

I purchased Tire & Wheel protection at the time of auto purchase 3 years ago. Last service showed two (!) sidewall bubbles on two different tires. Not covered by protection plan. Replacing tires is at MY expense. Car only has $30K miles on it.

You want me to be honest. I don't feel like I got the best price.

Awesome Dealership , phenomenal management team, A pleasure to buy a car from Audi of Westmont. David is very helpful and never minds being bothered with questions .

We had an excellent car buying experience with Edward R at this dealership. I would love to purchase all our vehicles from them moving forward. They took the time to show me every feature of our new to us car, helped sync my phone, and gave me tips on things to avoid.

Charged over $200 diagnostic fee and noted other items to be repaired with out repairing issue that we brought vehicle in for.

Bought our Audi TTRS from Art and the process was amazing start to finish. We just got the car shipped to us in Arizona and was exactly what we wanted.

We had an excellent car buying experience with Edward R at this dealership. I would love to purchase all our vehicles from them moving forward. They took the time to show me every feature of our new to us car, helped sync my phone, and gave me tips on things to avoid.

Experience was very pleasant. Service rep Michael Gluszak was very friendly and professional. My only complaint is that when I made the appointment, I was told it would take approx 1.5 hours. The actual appt. lasted 3 hours, way too long.

It was a really smooth process from start to finish, the entire team at the dealership is great. Special shout-out to Ed from sales in getting us all the info in a timely manner and getting our vehicle ready in no time. Highly recommend any Audi buyers to visit and get your vehicle. Updating my rating because I realized we were not briefed on the missing features in our car during the sales process and handover.

I have been going to Audi Westminster for 9 years now. They are the best! The are responsive, friendly and always take the time to explain what they are doing and set expectations for the time it will take to accomplish. I have not run across anyone that at this dealership that has not been friendly, professional or just simply put a good person! Thank you all for everything you do and making it such a pleasure to work with you!

Amazing experience on the work and service of Audi in Westmont IL. Andrew was the most polite and professional handling the issues with my car. They provided me with a shuttle from and to to the dealer and a loner car after that. I recommend them 1000 %

Prompt service completed, cleaned car after servicing. No extra charges.

Always great service.

Initial service visit.

Audi Westmont thank you for the great service.

t was a really smooth process from start to finish, the entire team at the dealership is great. Special shout-out to Ed from sales for getting us all the info in a timely manner and getting our vehicle ready in no time. Highly recommend any Audi buyers to visit and get your vehicle.

Everyone was super nice. Micheal from Audi of westmont was amazing in customer service. He went out of he way for me when I didn?t expect it. Thank you so much for having such amazing staff. My car is fixed and I would return here for future repairs.

Had 40k miles service recently. It was quick and to the perfection. Service was performed within a day and without any hassle.

I was told My tires were rotated.. But today when I was washing my car I noticed that one of my wheels that has a chip in the finish is in the same position. I guess they dont rotate all of them.

Our salesman Mr. Mo was very polite and knowledgeable. The car I purchased at Audi dealer was in another dealer shop and as soon as I mentioned the car to him he went and got the car for me and I end up buying it.

I recently took my Audi Q 5 for a regular oil change - Eric Yeung . He was extremely courteous and very helpful getting the work done . He arranged for a Lyft to drop me home and pick me up when the car was ready for pickup - would definitely give him a 5 star rating 👏👏👏

We weren't told that the Audi company, because of chip shortage, are sending cars to dealerships without some standard equipment. The Premium Plus Model Q5 was sold without: side assist, adaptive cruse control. rear cross traffic, power adjustable steering column. You are credited for the missing standard equipment. BUT,If we had known we wouldn't have bought the car. These items were important to us. The customers must to be told what is missing on cars they are selling.

Eric was very attentive great service and great service advisor thanks so much Eric

Great experience. They were able to work around my busy schedule . They stay later and worked thur lunch for me 😁😁😁😁😁

Very Friendly and Hassle Free I went to purchase a BMW X5 (Used) and this guy Mounir Fahim (Sales Representative) has been fabulous throughout the process. He communicated, ascertained, planned and delivered the car meticulously. I appreciate his efforts and hope to work with him later. Thanks Audi Westmont.

a minute ago NEW It was a really smooth process from start to finish, the entire team at the dealership is great. Special shout-out to Ed from sales in getting us all the info in a timely manner and getting our vehicle ready in no time. Highly recommend any Audi buyers to visit and get your vehicle.

Great customer experience, everyone was very helpful.

I was treated well by my service manager. He knew exactly what he was doing and how to accomplish what was needed for my Audi A5. He dealt with the warranty company professionally to get them to pay for repairs. I recommend Audi Westmont to all. Keep up the great work.

Car buying can be an obnoxious experience plagued by dishonest salespeople. I initially went to a Toyota dealership and was met with a pushy and scummy used-car saleswoman who attempted to push me into a lease I didn't want. Yet, at Audi Westmont everyone was exceptionally honest and provided clear and straightforward answers to any questions. Ed Riedmaier was my salesman and he was fantastic. This man clearly knows Audi vehicles VERY well and he also has a brilliant understanding of how to make a customer feel comfortable. If possible, I'd give the man a raise. From the moment we arrived we were treated exceptionally kindly, and we felt very welcome. When examining the car, I remarked how surprised I was regarding the condition of the car. Instead of trying to play it up and sell the car, Ed made sure to point out any mild damage. Additionally, at absolutely no point did I feel pressured into buying something I didn't want. After working with Ed, we eventually met with the finance guy. I believe his name was Joe. He was quite new to the position at Audi, but he clearly knew his job well. He was very friendly and joked with us while also doing a great job explaining the paper work and our options. Again, at no point did I feel pushed into something I didn't want. When discussing the warranty options, he simply explained them, then allowed us to discuss. Only after making our decision did he make a comment. I am beyond impressed and I will certainly go out of my way to make sure I do business with them again! It turns out when you have good products and honest salespeople you don't need to resort to underhanded tactics. Additionally to anyone else who was looking at the 2015 S5 in Sepang Blue. Sorry! I took it. Just know it went to a loving home and I love my dream car!

This was our second pre-owned Audi A4 that we purchased for my wife from Westmont Audi. We are an hour and a half north of the dealership, but it is worth finding a car that is like brand new. Each car had been taken care of very well and had records of every scheduled service. Last week, we happened to be somewhat in the area when we decided to check out an A4 that was fully loaded and in the color my wife wanted to try this time. I called at 7:00pm and William C answered. I said I could be there in 30 minutes. He had the car ready for us to take it for a test drive. My wife loved it and we bought it before they closed at 8pm. Well, we did go past closing time, to get the paperwork together, but had a good time chatting with William. When we picked up the car, William went through all of the features and settings with my wife, so we didn't have to worry about doing it ourselves. You can't ask for a more pleasant experience. Thanks, Todd and Virginia

Always excellent service every time I get my car serviced here. Eric in service was very knowledgeable and helpful in solving my issues. Would definitely be back in the future for any service needs.

Tonya and Eric went above and beyond the last time I brought my A5 Coupe in. Their care and concern was authentic and now my car is back to normal. Thank you Tonya, Eric AND Audi Westmont‼️

Brought my A5 to Westmont for the first time, purchased vehicle in Aurora. Michael Glusack, service rep, was very helpful and knowledgeable. I intend to use Westmont for future services. Have now gone back a few times, Eric, has handled my account and he has been very helpful and knowledgeable

Tonya and Eric have gone above and beyond the last time I brought my A5 Coupe in and their concern and care was authentic. My car is back to the way it used to be and I owe it to them AND Audi Westmont‼️

I was extremely satisfied with the service provided by Joseph the Service Advisor and Tonya the Service Director. I had an emergency repair, Audi Westmont quickly resolved my issue and got me back on the road.

Purchased 2019 Audi Q7 - car is great. As advertised and happy with the vehicle so far. Sales person (Art) was generally good but a tad on the high pressure side. Biggest issue was with financing. I had pre approval for loan through my credit union. Was told by Art that I must use their financing if I wanted the car and that there was ?a lot of interest? in the vehicle so I should buy that day. My mistake was agreeing to this. Shane in finance department rushed through the process. Didn?t provide ANY paperwork on the lender that was securing my loan and was absolutely non responsive when I called for this information. At one point it felt a bit like I was being scammed. Had to call back 4 times, threaten to drive back and reverse the sale, and demand a manager before finally being provided the lender information. Later found out that my credit union offered me a FULL INTEREST point lower. I am doing an immediate refinance but this has been a long annoying process. Also, still have no idea if my plates have been transferred and it?s been a month. Be ready to walk away if they pressure you on financing

I worked with Mo and he was awesome. I called him the day before and he set the car aside for me. The process was seamless because I also came prepared and knew all I needed based off research. Audi Westmont was clean, friendly, and detailed!

I worked with Mo and he was awesome. I called him the day before and he set the car aside for me. The process was seamless because I also came prepared and knew all I needed based off research. Audi Westmont was clean, friendly, and detailed!

If we could give more than 5 stars to Andy DiGregorio from the Audi Westmont Service Center, I would definitely do so! Highly professional, caring and courteous. Great customer service at Audi Westmont and great team. All the best,

Have a 2005 Audi 8 where the check engine light was on. Being the car is 17 years old I was not interested in spending a lot of money on this problem. Peter and the mechanic working on this project understood my situation and did everything they could to handle it . Some time was spent on the problem but know that in the end the problem with the check engine light was solved at a reasonable cost. I couldn’t be more satisfied how everyone at Audi took care of me and my 17 year old Audi. David Swartz

Excellent service. The staff was so nice and helpful. I enjoyed watching the stock market and complimentary snacks.

I was able to schedule an appointment for the service I needed relating to a recall in relatively short time. This is in direct opposition to another Audi dealership in the area who had me waiting for more than 6 months--telling me they'd call me when the part was in (to this day, I've not yet received that call). The Westmont service technician clearly explained to me what was being done to my vehicle & the amount of time it would take. Also, the Lyft rides the dealer provided to / from my home (30 minutes each way) the date of service were exceptional & very appreciated. The one issue I was dissappointed in was that the interior of my car was not as pristine as I'd expected following the work's completion. There were (still are) many small filaments from the work that was done that are all over my dashboard, console, seats, gear shift--essentially everywhere. They are very difficult to clean-up.

Buying cars in this day and age (chip shortage) has been a very difficult process. Dealers put premiums above MSRP, they don't have cars available, and you're not really getting much of a deal. I just purchased my Audi at Audi Westmont and it was like the stars aligned. I looked for my new 2022 e-tron for what felt like an eternity. I reached out via phone and spoke with William, who is extremely knowledgeable. He worked on helping us find the exact car we wanted. I originally went away thinking it wasn't going to work but William and the team at Westmont kept working and eventually got a new car in stock and it was exactly what we wanted. On top of that, there was no premium above MSRP. William knew every single detail about the car and had a detailed answer for every question. He was extremely patient and made sure we were satisfied on all levels. The actual purchase experience was seamless and simple. I HIGHLY recommend visiting the folks at Audi Westmont if you're in the market. The service is second to none!

Excellent service, Michael Glusak was very helpful with getting my car serviced. Highly recommended!

They did a great job with communication, texting me and showing a video of the issues. Repair seems expensive, but I have heard that about Audis in general.

Mike was great at delivering service! Great communication. They even provided a Lyft to take me home free of charge.

Audi of Westmont has proven to be the most trustworthy Audi dealership I know. After an awful experience with a different dealership, Michael (the service advisor) and Tanya (service manager) went above and beyond to have my vehicle taken care of. They were honest about the repairs needed and showed that they truly cared. If you're going to buy an Audi, go here!

Michael was very attentive from the moment I drove up. He explained the entire process in great detail and worked to meet my timeline needs. Everything went extremely smoothly thanks to Michael!

Excellent service, completed in less time than estimated

Representative kept me updated throughout the service process and informed me of all options without the pressure to purchase additional services

1st off I will not be visiting another audi dealership ever again! I regret buying an audi to be honest! These guys are already expensive as hell and still lie about services that you may need just to make some extra money! I was told that I needed a new battery, come to find out nothing was wrong with mine because it was just replaced 3 months ago! 446$ for a car battery that I never needed! Luckily i new they were lying so i never let them change my battery! Upon inspecting the vehicle when I finally picked it up, I noticed my coil harness under the hood was cracked & the wires were just hanging! My overall experience with audi was horrible & I wouldn't recommend taking your vehicle to these guys!

Great experience but compared to other luxury car repair services it is much too expensive.

Absolutely perfect servicing and maintenance team at Audi Westmont. My service advisor was a tremendous help getting my vehicle back to me, but unfortunately one of my rims came back damaged. Although the team and I are trying to figure when and where it went wrong. Other than a small hiccup, the car, the service and the customer service is absolutely incredible.

The service department needs major improvement. You are either never getting anyone on the phone or never getting a call back! I was lied to on the phone about my car being hiked and then told they would “figure it out and call back”. What a surprise never got a call. Have to bring my car to a dealership that actually cares about customers. I guess they decide which cars are worth bringing in. If your not driving a premium car you have to wait at the service area for your car to be done but if your car is on the newer end it can be hiked and given a loaner. Maybe if I was driving a 2022 I could get some better service? Would not recommend to anyone that has a car before 2020 they will treat you like you don’t even have an Audi! PS. Don’t waste your time leaving a voicemail they won’t call you back UNLESS your car is new!

Awesome experience from start to finish. Many kudos to Devon (Service Advisor) for being transparent and thorough with guiding us thru the service, repairs and follow-ups. Our repairs consisted of the A/C needing attention, which required removing the windshield to get to the components. Unfortunately, the windshield had a chip in it that presented a risk of completely shattering during removal/re-install. They made us aware that a new windshield will cost upwards of $2,000 to replace in case it shattered completely. Of course, we were not in agreement of this and requested that they try their best to be careful and keep the windshield intact. Now, a typical dealership might take advantage of a situation like this and claim that the windshield shattered just to make extra service dollars. Not the case at all with this dealership. Not only did they complete the repairs under warranty, they were able to keep the windshield intact. Total Cost of Repairs: $3,500+ Total Cost to Us: $0 Total Respect & Trust Gained: Invaluable. My perspective on dealerships has changed because of this experience. Many thanks to Devon and the entire team for such a great experience.

Thanks for everything so kind And helpful

Overall good experience. I was a little surprised that I wasn’t greeted at all by any of the male receptionists. Kara eventually walked over and got me checked in. Maybe just a busy morning but definitely not the welcome I would expect. Kara was friendly and the wifi was good. Coffee and a breakfast bar definitely made the time fly. And getting a clean car out of the process is definitely a perk.

Very professional and felt like I was be treated fairly, especially compared to some other dealers I've dealt with *not naming names*. I will be back for future service requests as long as they continue to treat their customers fairly. Highly recommend.

Very helpful and thorough. Eric in Service was great!

Peter in service does an excellent job. Always takes time to answer any questions I might have and is more than willing to explain exactly what work will be performed.

Very accommodating. Not pushy. We were not made aware that there was no second key until after the purchase of a used vehicle, but they split the cost.

Very helpful staff - Michael explained the process and work in detail

Andrew was my service advisor when I arrived at the dealership. Andrew always greets me with a friendly smile and always asks how my day is going, he adds a personal touch that for the most part is missing in today's interaction with people. Andrew always exceeds my expectations, making sure the service gets done within the time frame given, and that ultimately, I am happy with my whole experience. Andrew has a tremendous understanding when it comes to customer satisfaction and making sure the customer leaves his dealership satisfied with services provided. I always look forward to seeing Andrew, because I know he will make sure the service and my satisfaction is his top priority!

Edward, the salesperson, was very helpful and efficient. From start to finish, everyone at the dealership was kind, thoughtful and helpful.

Andrew Digregorio was my service representative. Service was a solid 10 out of 10 (as usual). Drop off and pickup of my 2019 A8 was flawless. Audi Westmont is an excellent dealership to work with on your automotive desires. I have owned 5 Audi's since September, 2000. Audi is a great company with a clear focus on the future of transportation...

We had been looking for a specific car and were unable to find anything in our area (Missouri) so we started looking across the country and found what we wanted at Audi of Westmont. From the first phone call to the final transaction of the vehicle, I can't say enough positive things. David our sales representative was professional, great at following up and stayed connected through the entire sales process and after. My husband flew to Chicago to pick up the car and everything went very smoothly and we are extremely pleased.

Westmont Audi provides stellar customer service. As a loyal customer, I appreciate the attentiveness of all the staff. The Audi brand speaks for itself. This outstanding service isn?t available at all Audi dealerships. I would like to personally thank Eric, John T, Ihsan, Scott and Andy for all that you do.

We had been looking for a specific car and were unable to find anything in our area (Missouri) so we started looking across the country and found what we wanted at Audi of Westmont. From the first phone call to the final transaction of the vehicle, I can't say enough positive things. David our sales representative was professional, great at following up and stayed connected through the entire sales process and after. My husband flew to Chicago to pick up the car and everything went very smoothly and we are extremely pleased.

All of those working were very friendly and helpful!

For a dealership, they are very fair, honest assessment of my cars issues. It's not cheap but what dealership is. I go out of my way to get there. They currently offer LIFT service because they don't have loaners which to me is incredibly generous

David and Ihsan were great to work with. The process was made easy and there were no surprises. Huge relief working with this group considering how the current market is!

Joseph was very helpful and knowledgeable. The process from calling in to schedule an appointment to leaving once the work was done was very easy. I will definitely be coming back.

In January of the year I was diagnosed with stage 4 cancer and inspire off all the bad new my partner wanted to make me feel special and bought me the truck I always wanted a Range Rover Evoque to lift my spirits, and it did! We bought the car out right for cash. Only a few short months after the purchase in may I went to my car last week and it wouldn't shift in gear I had it towed to Land Rover down the street. After several days of diagnosis they said it needed a transmission and that Audi had the car repaired there right before I bought it for electrical issues and engine issues which was not disclosed to us when we purchased the vehicle we went have not dropped down 25k for a vehicle with engine problems. After days of blowing me off over the phone I decided to come in person. I first spoke with Tonya the service director who asked about the car and went in to talk with the GM By the name of John. Once she came out she said we gotta get you out that truck of as they were gonna take it back and say me at the desk with Sebi and both of of were clueless as to what was supposed to be happening. He then started to show me vehicles and ask me what was my budget as if I was there to buy another vehicle like I had just paid all of that money for a vehicle from them with a bad transmission. I feel like I was completely ripped off

Elmis was amazing to work with! He found my car and got the deal done while communicating with me each step of the way.

While the dealership looked clean and professional the staff manning the service counter, at least the gentleman helping me seemed disinterested. He took down the information I gave him and told me they were swami\ped and wlopuldnt be able to even look at it for 2 days. I did not get a warm fuzzy feeling that he really cared about the issues with my Audi.

Recently purchased an AUDI Q5. I’m 💯 percent satisfied with Riedmaier Edward, sales person @ Westmont Audi. Lovely dream like experience the way he explained everything and went out of his way to get us familiarized with the vehicle. Westmont Audi are the best. Definitely refer my friends to them.

Great experience. Great communication and service.

I have leased 3 vehicles from this dealership and I have always had a pleasant experience.

Honest and helpful staff. Recommend for both purchase and service.

Another great experience with the service department. Eric was a great help and also very knowledgeable about my vehicle.

Took my Audi in for a recall update, regular service and a Inside / Outside cleaning.

Very friendly, and reliable

Lots of info on vehicle provided, timely and professional service every time.

The service work (replacing broken windshield) was impeccably done on schedule. But, it is the service levels at Audi Westmont that are delightful (especially Andy and Thea). Here, every customer is treated like royalty so practice waving like you were on the balcony at Buckingham Palace. Having any such employees is extraordinary but a department full of such employees demonstrates this dealership's devotion to its customers.

Tariq and Mark were amazing at assisting me with my car needs and thoroughly assisting me in the process, amazing service and will be buying all new vehicles here from now on.

The checking and diagnosis were done very carefully and in details. The manager (Eric Leong) handled my case in a very polite and friendly manner. The quoted price was clear and reasonable. The repairment was also done in a very short time, exceeding my expectation.

We had been looking for a specific car and were unable to find anything in our area (Missouri) so we started looking across the country and found what we wanted at Audi of Westmont. From the first phone call to the final transaction of the vehicle, I can't say enough positive things. David our sales representative was professional, great at following up and stayed connected through the entire sales process and after. My husband flew to Chicago to pick up the car and everything went very smoothly and we are extremely pleased.

Good reception and experience overall. Car has been adjusted from the different topics complaint and despite they do not offer a car while you have yours in service, a lift was arranged. Overall satisfied.

Michael Glusak did a superb job of maintenance on my 2016 Audi Sport. He gives practical tips on keeping this excellent automobile in top running order. He fully explains all ?need to know? elements.

Friendly staff and comfortable/clean dealership. I will definitely come back for future service needs.

Easy to schedule service and Eric was great! The oil change was done in a timely manner and all levels checked.

Excellent service department! Super friendly, knowledge and prompt. Relaxing area to work while your car is being serviced. Just wish they had some more R series in the show room.

I searched for a few cars online. Went to the dealership and they had 2 of the 3 cars on the lot available to see. Went for a test drive and chose the vehicle. Completed financing paperwork, left for an hour to pick up my son. Returned and car was washed, tank fueled, and paperwork awaiting my signature. Entire process took 2.5 hours including the hour picking up my son. I?m totally satisfied with my vehicle and the process.

I brought my Audi Q5 in for a 100K mile service. The service representative, Peter Assenato, was extremely helpful, knowledgeable, and pleasant. He thoroughly explained the necessary work, and provide updates during the day. The overall experience was great. My only negatives were the cost, which seemed high (although that's consistently been my experience), and I wish they still had loaner vehicles (although I understand that the vehicle shortage has caused this).

Took my 2020 Audi R8 in for service, first time coming to this dealership and I felt very well taken care of, Andrew at service was extremely professional and answered all my questions.

Eric Yeung did a great job assisting with my repair. Service was quick and everyone was very professional.

Very easy process, no surprises. I full well expected to be offered less than the amount offered online but received the full amount stated. Thank you. Great experience.

Great job !!!!!!!! Servicing my Q8 in a timely manner.

Purely based on pricing and hours being quoted. $350+ for a vehicle inspection and $400+ to install 4 tires. Being told over 2 hours just to install tires. Doesn't sound like they are professionals at this location. "In general, it will take a professional ten minutes to change a tire. With four tires, you're looking at roughly 40 minutes. Having your tires changed by a professional will be the most efficient, as they have the most advanced tools and skills to do the job. Mar 3, 2022" "On average, a tire installation takes about 45 minutes to an hour. After you have selected the right tires for your vehicle, your tires will be expertly installed. A proper installation includes: Inspecting the lugs or wheel bolts. Dec 26, 2019

I received friendly and efficient service from Kara C. at Audi Westmont dealer recently. I came in for an oil change and for my 40k check up and it was quick, easy and they provided wine with transportation back and forth to my home. They were extremely accommodating and very friendly.

Eric Forrest is as honest as they come and they walked me through my purchase very carefully. I would recommend them to anyone needing to buy a car.

Peter went above and beyond to get my vehicle repaired and worked with my warranty company to make sure they corrected any mistakes.

First rate customer service. Eric was professional, informative and courteous. I have always had great service at Audi Westmont and yesterday was no exception.

Service was what it should be. The upfront service contract you can purchase at the time you but the car should include all standard services and not some. EG: OIl change , tire rotation, balance and alignment.

The service is always exceptional

I received friendly and efficient service from Kara C. at Audi Westmont dealer recently. I came in for an oil change and for my 40k check up and it was quick, easy and they provided wine with transportation back and forth to my home. They were extremely accommodating and very friendly.

Dropped off car, was given a complimentary ride to where I needed to be, service was completed on time and I was given a complimentary ride to dealer for car pickup. Very nice!

I just purchased a new car from this dealership from out of state. The whole process was as smooth as it could be. Art and Ihsan took care of me the moment I stepped in the dealership and I drove off within two hours. Art worked with me days ahead and helped me with everything I needed. There was no bait and switch, straight forward, down to the earth. High five to Art and Ihsan, THANK YOU!!!

Excellent communications and service

I buy a new car every 3 years and Audi Westmont treated me better than all of the past dealers. From the moment I arrived I felt very at ease, there wasn’t the usual pressure or push. I have dealt with domestic and foreign car manufactures and never came away with an experience like that before.

Excellent experience, start to finish. I went to two other Audi dealerships before here, and was so glad I gave these folks my business. They were kind, professional, and treated me like a human, not a target. I felt that they were fair and honest, and were genuinely interested in giving me a fair deal. As a woman buying a car, I would recommend Audi Westmont to everyone.

A wonderful experience. Very knowledgable and answered all my questions.

Everyone at Audi Westmont is friendly, courteous, knowledgeable and efficient. Every time I've been there they take of my concerns promptly and correctly. They do a really nice job and remove the dealer visit anxiety.

Edward was one of best specialist I've worked with. He took a lot of time to understand my requirements and not only he got back to in few hours but he provided the best rate in 100 mile radius. He found a car which met our requirements and also had additional packages installed. The rest of the team was great, Ishan from finance was friendly and definitely explained all the maintenance packages that are available but let me make the decision without trying to overall the packages. Definitely recommend and I definitely didn't mind the 2 hours drive for the service and pricing I received.

Super fast and friendly service, our car was ready prior to the end of the allotted time.

Great job, Helpful..

I had a recall on my car so I brought it into the service department to take care of it. Due to the chip shortage they were not able to get me a loaner however they got me a Lyft to and from the dealership to wherever I wanted to go. That was much appreciated.

My recent annual visit went very welll, no surprises. Andy was great

Customers Beware, Deceptive and Misleading and lost our business!!!

I brought my 2017 Audi Q7 for SOS malfunction code and transmision fluid change . They fixed my car quick and for resonable price .

Easy process, pleased with service and experience over all.

The A4 is my fifth new car purchase and my experience with Audi Westmont was the most pleasant of all of them. Mo Fahim was a pleaser to deal with. I would and will recommend them to anyone who is looking for a new vehicle in that class.

Good customer relations and prompt service time.

Great service, great customer service and overall pleasant experience.

Good service and reasonable service team!

They got me in on a Saturday and fixed problem.

Great service, timely, customer centric.

No loaner cars were available but they arranged a Lyft to and from the dealer which was great.

Eric was great! I currently own an A5 sport back and want a new car but can?t decide between a hybrid Q5 or Etron. Eric gave me the pros and cons of both. It was very helpful.

Joseph was great and did not pressure me into purchasing anything. Was very thoughtful and informative

Definitely one of the best dealerships I have ever had the experience of dealing with. From our awesome salesman Tariq, who was so very helpful and courteous. To the manager and finance great to deal with. Westmont Audi made it easy and comfortable to purchase a vehicle from them

Great service and care from Devin. I live in the loop but choose to drive to the Westmont location because of the great service I've received each time.

Manager said they were interested in my car and would match carmax. After an hour and half they said they can’t match bc they offer more than market bc they expect you to buy a car from them. Long story short, bait and switch. Just stay away.

Although I was able to read a good portion of the book I brought with me, An oil change should not take 2 hours. Besides recommending the usual cooling system flush and brake fluid replacement, they also recommended that I replace torn upper control arm bushings for over $1300.00 without showing me the damaged parts. I have no problem with the additional work, if it is really warranted, but I have to actually be convinced that it is needed. The service representative was polite and informative and the amenities are first class, but I have some reservations of whether some recommended work is needed without proof since I have had bad experiences in the past from other service repair establishments.

Randy in service was great.......made dropping our car off very easy and professional

it was great from when I brought the car in to when I pivked it up after service

I was satisfied with the service yet feel the price was very high.

I have a 2017 Audi A6 and I visit Audi Westmont from time to time, as needed for my car. Micheal has been great to work with. He has been very accommodating of my needs as a client and makes sure that I am satisfied everytime I visit the dealership. The service I get is quick, flexible and good enough for me to keep visiting Audi Westmont despite living a good few miles from the dealership. Overall, I would recommend that you ask for Micheal when you visit Audi Westmont and hopefully you will become a satisfied client like myself.

These guys are legit! Mo, my salesperson, handled the sales process masterfully. Super professional, kind, thoughtful, fair, and direct. Total pro! And when we had an issue with the title, Ihsan and the finance/titling team was on top of it in a jiffy. You really can't go wrong buying here; they have quality cars, excellent people, and superb service!

Best dealer experience! Edward was one of best specialist I've worked with. He took a lot of time to understand my requirements and not only he got back to in few hours but he provided the best rate in 100 mile radius. He found a car which met our requirements and also had additional packages installed. The rest of the team was great, Ishan from finance was friendly and definitely explained all the maintenance packages that are available but let me make the decision without trying to overall the packages. Definitely recommend and I definitely didn't mind the 2 hours drive for the service and pricing I received.

professional and courteous

Selling my vehicle and they had the highest bid.

Audi of Westmont has always been there for me when all of my vehicles have needed attention. Always speedy and reliable with customer service and service in general. Service advisor Peter has always come through clutch. Recommended!

Very friendly and helpful customer service. Ordered a ride so I could get to work in time! And to pick me up from work! Thank you.

Fast, efficient and thorough. Really appreciated the video update from the technician showing me what he was doing.

Since I bought my 2014 audi A8, in 2015 I have brought the car for all of my services to Audi of Westmont. I called with an issue today and spoke to a nice lady, she politely informed me that they no longer offer loaner services, due to all of their fleet being sold out. Believe me I fully understand the times we are in, I myself am a business owner, but Audi of Westomont want to pride themselves with "luxury" service. I also own a BMW and when I service with them, just down the road from Audi of Westmont, they have always offered a loner. I guess there is a difference from "luxury" to luxury and it is just 500 feet away!

From my initial inquiry on a Used Porsche Cayenne the sales team was professional and dedicated. Our sales consultant Edward Riedmaier especially was timely and sincere in meeting our questions and concerns. We were never felt rushed and were completely satisfied with Ed, the dealership, and maintenance department provided in our purchase of a quality used Porsche Cayenne. Great place with a great sales team to get a New or used vehicle!

Excellent , professional and curious service. They go out of their way to keep the costumer happy.

Audi of Westmont has always been there for me when all of my vehicles have needed attention. Always speedy and reliable with customer service and service in general. Service advisor Peter has always come through clutch. Recommended!

I went to the Westmont Audi dealership for a factory recall, my service consultant Eric Yeung was as pleasant and helpful as always. The service was done quickly and I was in and out of the dealership within one hour.

Andy was my contact and he does a great job. Kept me informed of the issues and provided advise on work and scheduling needs.

I recently had my vehicle in for an oil change. The entire experience was so wonderful. Audi Westmont is the only place I will take our Audi. We have been to other dealerships and the service and quality of work do not even compare. They always communicate with me when there is an issue with a repair. They don’t try to pressure you in to making unnecessary repairs. They try their best to save you money. Love the service philosophy at this dealership. PS - Tara, our service advisor was knowledgeable and courteous. An absolute joy to work with.

Very friendly service department and dealership. Explained my service very detailed and would Greatly Recommend Eric Yeung as a Service Consultant.

I highly recommend Audi Westmont's service department. My service liaison, Peter, is the best! Moreover, waiting is a comfortable experience -- workstations,/WiFi, gourmet coffee, snacks, and even oatmeal are provided. I appreciate that, when I have a service appointment, I can bring my laptop and just keep on working! While you are waiting, the technician evaluating the vehicle makes an explanatory video that is sent right to your mobile phone via text. Five stars!

My battery was dead and i called Audi and spoke to Eric. He was very helpful and made me an appointment right away. When i got to the dealership he took the car in and started the repairs. He was upfront with the dealers recommendation of the vehicle and easy to talk to. I’ve been going to this dealership for 12 years now and thwy have taken care of me and my car bery well. Would highly recommend.

Service appointment. Just wish I didn't have to make two trips for my service. This is all because they don't have loaners. I have never had to deal with any vehicle I have ever had. Extra disappointing since this is the highest end vehicle I have ever owned. Yes told because of the down fall of the pandemic but still is frustrating.

Excellent service , they go out of their way to keep the customer happy

We had the pleasure of working with David at the Westmont location. He took his time to explain everything in details and did not push us to purchase anything but made us free comfortable to ask questions and reassure us that we were in good hands. Everyone at Westmont location were friendly and very helpful. Definitely will do business again at this location. Thanks David and everyone at Westmont 😁

Professionals 👍🏻

I had an all-point check up, detailing and a rear windshield wiper repair. The technician, Michael kept me up to date as the service proceeded. He was very professional. I was also texted a video of the person doing the all point check up. The car detailing was excellent and they were able to remove soil and spots on my rear seats.

Another great experience with Audi of Westmont. My service tech, Michael, was extremely helpful and quick to respond. Exceeded my expectations. I also met Art in sales, during this visit, who was also a great guy. I will be looking into a sportback when one comes in. Thanks guys !!

Great people, good selection of cars Salesman Ed is terrific to work with

Very professional and timely service.

FIRST OF ALL ,I JUST WANTED TO SAY THANKS 😊. THE CUSTOMER SERVICE that I received from AMY , MARK , AND ANDY ,was AMAZING!! With a CAPITOL "A".... There's not to many times that a person could receive the type of CUSTOMER SERVICE that THEM 3 PEOPLE HAVE PROVIDED!!! They just don't chasing selling vehicles or try and make a check off of a customer, they GENUINELY CARE!!! Any issues that occur from the time of purchase and on , they are there to help in anyway they can. I personally experienced it. So I WOULD LIKE TO SAY THANK AGAIN FOR AMAZING SERVICE!..

Very good and professional service.

Great service and attentiveness. They don't try to push something your car doesn't need to get a sale.

Had such a great experience here. I took my car in for warranty work and brakes to be replaced, done within the day! The car came back sparkling with an inside and outside wash and even requested a loaner of the q5 to test drive. Everyone is so extremely nice and helpful, the GM, service advisor, & technician. Highly recommend! Thank you all so much again.

Service was timely and complete. Service advisor Andrew was very helpful.

Service is friendly although I’m usually waiting a long time to get processed in and out. You’re often standing in front of desks, waiting or hoping for someone to notice you.

My experience is always great. I have a Audi dealer 10 miles from my house but I travel 40 to Audi of Westmont because their service is unbeatable. They always do a great job.

Great experience per usual - I worked with Eric Yeung a few times as he has always been genuine and met my needs. With Audi Westmont, you have to be patient as they do a deep dive into your cars issues and I trust I'm leaving there with my vehicle in solid condition. A+ Customer Service A+ Car work Thanks Eric!

I purchased my Audi A4 from Audi Westmont after looking around for a few weeks. I was very happy working with them over other Audi dealers in the area because they were straight forward, had fair market value pricing, and didn’t try to sell me on anything I wasn’t interested in. Since then, I’ve continued to bring my business to them for servicing and been very pleased with how they’ve handled all my questions. The car has been fantastic since day 1, and I would gladly purchase another vehicle from them in the future!

I am an owner of a well loved 2005 A6 and only trust Audi of Westmont to keep it on the road. The service department is outstanding, especially Michael G. John

Great service experience. Love the video that’s provided by the mechanic of the review & recommendations for my vehicle. Also, the service tech always explains what’s needed along with the cost at check-in as well as any mechanic recommended services. There is no pressure on additional service. Especially since I didn’t drive my vehicle much at all during the COVID pandemic.

Andy and the team in service were professional knowledgeable and customer centric. Keep up the good work !!

Michael Glusak in service always greets you like an old friend. He is knowledgeable and explains all that is being done. Always exceeds my expectations. Truly an asset to the company.

Bought a car from this dealership after driving 6 hours to get there. They pulled bait and switch tactics on the trade in and now three months later I still don’t have the title to the car I purchased or the registration and plates for it, so I can’t even drive it because the temp tag is expired. I’ve tried reaching out but am simply ignored or transferred to voicemail without ever getting a call back. STAY FAR AWAY!

Excellent service by my rep (Michael) in regards to the service being done to my vehicle.

I like going to this dealership because the customer service is always good. I've been to other dealerships and this one by far is the best.

David and Scott were extremely helpful! 10/10 would recommend.

Called this dealership three times about a used A6 I was interested in. I was told it was being detailed and even had an appointment to check it out the morning it was scheduled to return. The employee I talked to said he would let me know when the car is back, but never did. The car ended up back at the dealership the night before my appointment and was purchased by someone before I even had a chance. I am furious with this dealership and how this was handled.

We have been buying cars from Westmont Audi for several years. We just took delivery of a new Audi Q5 plug in and it is fabulous. Our salesman, Ed Riedmaier, took plenty of time to explain the controls to my wife. Due to Covid and the worldwide chip shortage, it took awhile to get the car built. The dealership did everything possible to expedite it through Audi’s ordering system. We will be getting the car serviced at Westmont Audi. They have always done a great job.

Shane was so wonderful and we love the beautiful new car!

We have been buying cars from Westmont Audi for several years. We just took delivery of a new Audi Q5 plug in and it is fabulous. Our salesman, Ed Riedmaier, took plenty of time to explain the controls to my wife. Due to Covid and the worldwide chip shortage, it took awhile to get the car built. The dealership did everything possible to expedite it through Audi’s ordering system. We will be getting the car serviced at Westmont Audi. They have always done a great job.

I just recently purchase my Toyota pickup truck from body of Westmont I was working with Art Rodriguez salesperson and it was truly a very pleasant experience I got in the office early we went through everything had some great coffee met some very great people and was out of there in a matter of 2 hours or less I wholeheartedly recommend Audi of Westmont for your next purchase

These guys are total crooks (especially "Art") - tacking on hidden fees for useless things at the very end right before the purchase is to be made. IF YOU VALUE YOUR TIME AND MONEY, STAY AWAY FROM THIS PLACE.

Great helpful and accommodating staff. They accepted me without appointment Fast and efficient Nice and clean facility

Everyone I met was very friendly and kind, and I couldn't have asked for a better experience buying my first AUDI! Mounir Fahim was the specialist I worked with who helped me find my dream car. He was very knowledgeable and patient, and I really enjoyed working with him. I really appreciated how straightforward he was, and I never felt pressured throughout the process, like I have felt at other dealerships I have been to. Ace in the finance department was also great. I will definitely be returning in the future and recommending this dealership to others!

Everyone I met was very friendly and kind, and I couldn't have asked for a better experience buying my first AUDI! Mounir Fahim was the specialist I worked with who helped me find my dream car. He was very knowledgeable and patient, and I really enjoyed working with him. I really appreciated how straightforward he was, and I never felt pressured throughout the process, like I have felt at other dealerships I have been to. Ace in the finance department was also great. I will definitely be returning in the future and recommending this dealership to others!

An excellent first experience servicing my Audi for its 20,000K checkup. Michael shepherded me through the process with all the detail I required.

We recently had our SQ5 serviced and work with Eric for all our services. He’s professional, knowledgeable and keeps us informed throughout the entire process. We couldn’t ask for a better person to work with!

Came in for a service, service was done as per the book. So good on that. I also had 3 issues that needed addressed by Audi TSBs, even came in with the TSB documents to make the technician's life easier. He unfortunately couldn't rectify the issues and tried to convince me that everything was in spec from the factory. 2 weeks later, took the car to Audi Naperville, they got it all done as per the documents and even gave me a loaner for a day.

The Audi Specialist I dealt with was Irwin Alvarez. He dealt professionally and honestly with every question asked during my car buying process. I bought a 2022 Q5 Sportback. Irwin would explain things multiple times if I did not fully understand something. He’s easy to reach by phone, text and email and is flexible and accomodating to your schedule. He follows up with information on time and he is not pushy at all. A quality that makes me feel comfortable as a customer. Pushy salesmen immediately lead me to the door to look elsewhere for a purchase because no one is going to convince me to purchase something that I clearly do not want to purchase! If you are in the market for an Audi, stop buy Audi in Westmont and ask for Irwin Alvarez. He will diligently work with you through your entire car buying process. EveryoneI dealt with at that dealership was professional and patient, including the finance guy.

Audi Westmont is the best! Everyone I met was very friendly and kind, and I couldn't have asked for a better experience buying my first AUDI! Mounir Fahim was the specialist I worked with who helped me find my dream car. He was very knowledgeable and patient, and I really enjoyed working with him. I really appreciated how straightforward he was, and I never felt pressured throughout the process, like I have felt at other dealerships I have been to. Ace in the finance department was also great. I will definitely be returning in the future and recommending this dealership to others!

Audi Westmont is the best! Everyone I met was very friendly and kind, and I couldn't have asked for a better experience buying my first AUDI! Mounir Fahim was the specialist I worked with who helped me find my dream car. He was very knowledgeable and patient, and I really enjoyed working with him. I really appreciated how straightforward he was, and I never felt pressured throughout the process, like I have felt at other dealerships I have been to. Ace in the finance department was also great. I will definitely be returning in the future and recommending this dealership to others!

John Tinault, the GM, and his team are the best ever !

I've driven Audis for years and Audi Westmont has always been where I have had my cars serviced. Couldn't be happier with the teams and service I receive there, and Eric in service has been exceptional.

Great buying experience! However, recently I brought my car in recently for a 10k mile service and to correct an incorrect speedometer readout, and was told everything was fine with the speedometer programming, but I still see that it gets as high as 3-4 mph off actual speed compared with GPS.

Excellent professional and courteous service. Eric did everything he could to keep me informed and discuss options.

?Professional? mechanic failed to adjust correct oil level 3 times!

Excellent service department. Service reps are very knowledgeable , professional and friendly

Great service. Very professional.

No pressure on the sale. Both salesmen I dealt with were friendly, helpful and knowledgeable. Would definitely do business with them again.

Our Audi had significant issues with the Audi App and it was a huge headache. But we had an outstanding service advisor in Eric Young. The workaround took about a week and Eric was tremendous every step of the way.

I had a great experience at the Westmont Audi Service Center. The customer service rep was nice, polite and had everything set for my appointment. They were very accommodating and I would recommend their service to all Audi owners. Thanks

I recently took my Audi Q7 in for it's 90,000 mile service and as always, my salesperson , Michael, was most helpful and accommodating. He takes the time and explains what services are needed for the current miles and also what additional needs the mechanic discovers. Michael also sends me a video of the mechanics assessment, which is very helpful. I am very pleased with the outstanding service, which is the most important factor when selecting a vehicle, Audi Westmont provides. In fact, we were so happy with the service and quality of Audi that my husband purchased a Q5. We are an Audi family that rely and appreciate the service we get from Audi Westmont.

No pressure on the sale, both salesmen I dealt with were helpful and knowledgeable, would definitely do business with them again.

I recently purchased an E Tron at Audi Westmont. I worked with Mo and he is the best! He's prompt, informative, patient and has A+ customer service. I've already referred a few others to him because he really made my Audi experience! If you're in the market for an Audi, he's the guy to see! I also have to give the E Tron a separate PRAISE because it's an awesome car and I'd recommend it to anyone looking for an electric vehicle. So happy with my purchase.

Service advisor was a great person, Dislikes with shop they replace the steering column module lock and when I pick up my Q5 and next day I notice engine noise was coming thru the cabin, the steering plastic booth was not installed correctly and also they made a oil change and they didn’t reset my MMI display showing there was 200 Miles till my next oil change. Had to drive 30 miles from home to dealer so they can fix issues. Also I got a loaner car 3 days after the tow truck drop my car, they had my car for 11 days. At the end I got a email that they charge me $10 for fuel on loaner car when they made me take my car back because mechanic forgot to install steering column booth and to reset MMI display for the oil change they did.

I recently purchased an E Tron at Audi Westmont. I worked with Mo and he is the best! He's prompt, informative, patient and has A+ customer service. I've already referred a few others to him because he really turned my Audi experience around for the better! If you're in the market for an Audi, he's the guy to see! I also have to give the E Tron a separate PRAISE because it's an awesome car and I'd recommend it to anyone looking for an electric vehicle.

I have been to Audi of Westmont twice and had outstanding service both times. Everyone has been friendly , helpful & professional. I will be returning there for all of my car care needs.

Professional, helpful, took the time to tell me what expense I may have to pay. Overall, I?m satisfied.

Dealer was very helpful; Edward was extremely knowledgeable, and I would highly recommend him. Thanks for all your help After my intial post, I've made several attempts to finalize a deal and leave a deposit on an incoming car, but my calls have gone unanswered. This would lead me to believe the car must have been sold to someone else, but again; my calls go unanswered. Currently, I now feel I might have been Mislead.

Keep you posted of progress

I had an appointment for an oil change at 9:00am. I finally got out of there by 12:30pm. I missed 2 hours of work. 3 and a half hours for an oil change?

Good behavior, but not willing to negotiate on prices. Nice cars.

OUTSTANDING CUSTOMER & AUTO SERVICE - AUDI WESTMONT. 3/11/22 - Brought my 2018 Audi S5 in for routine and recall service. My service consultant, Eric Yeung always meets me with a smile. Eric is ensured my recall part was ordered prior to my service appt so everything went smoothly. Eric has years of experience with auto dealerships and completely understands my car's specs and performance. Eric also owns an Audi so his insight as a Audi daily driver is a bonus. SERVICE TECH - My service tech sent a video during the inspection and let me know status of my car in real time. LOANER - Because loaners are so scarce these days, Eric arranged a LYFT shuttle to my job and back once my car was completed. DISCOUNTS - During my visit, Eric advised that I needed new rear brakes and discs and although it was an unexpected expense, he found a coupon and applied it to my service which I definitely appreciated. He went above and beyond, exceeding my expectations. GOING THE EXTRA MILE - I live 5.5 miles from another Audi Dealership but intentionally drove 18 miles to Audi Westmont. The reason can be explained in 3 words: "Excellent Customer Service". When you own a luxury car like Audi, you should always feels like it is worth it when you pull into the service or sales center. At Audi Westmont, the difference in energy when you walk into the service is so positive, I asked to share my experience with Eric's Service Director - Tonya Plutz. Tonya was very accommodating and listened to my comments and suggestions. When people do a Great Job, they deserve to know it as well. Thank You Eric, Tonya and Service Team...You are the reason I drive so far. Sincerely Dr J

Excelente service! Took my car for an oil change and 85k full service check up.

Very nice and friendly. They care!

Although having one?s car serviced is never a pleasurable experience it was at least, this time, one of the better ones I?ve had. I came in for an issue with one of my power seats and the service dept took care of things efficiently and kept me apprised at each step. I especially appreciated the effort the assistant service manager Michael made to keep me informed. He was very helpful. Overall, I?m very satisfied with the experience.

No hustle, friendly Staff, Excellent service. To Andy and The service department Crew. Thank you.

I needed to have my A4 in for a recall notice regarding the passenger seat detection system and it was time for my 40,000 maintenance. Andy DiGregorio has been my go-to guy in the service area and he did a great job again in scheduling, providing updates, and getting things done with no surprises.

Great experience. The entire process was fairly quick. Art was great to work with.

Great service and very knowledgeable service order writer

fast, professional service.

Great service on a Saturday late in the afternoon. The Service Department at Audi of Westmont is very attentive to your needs without you even having to ask.

Prompt resolution of any maintenance issue promotes a feeling of safety and security! The comfortable environment in the waiting area helps the wait time seem even shorter and the occasional updates eliminate that concern of being forgotten.

Eric Y has been my service consultant for a few years now and is always available and ready to help on anything. Makes clients feel like they are a priority and definitely strengthens brand loyalty for Audi.

These guys will misdiagnose your issue, then make you pay for it. My cars ACC wasn’t working, they said it was because my windshield was replaced so they recommend I replace the windshield again before calibrating the ACC. I took it to a different Audi dealership, they said it had nothing to do with the windshield and they calibrated it and it’s working. Westmont won’t give me a refund for their bad recommendation.

Great service in a timely manner. Friendly staff, thank you

Great dealership, enjoying every time here, coffee is good too?

Once again Peter was amazing, he did a great job of solving the issue I had with my vehicle. Keep up the good work Thank you

Best service as always.

I bought a new Q5 and traded my current vehicle. I was pleasantly surprised that the dealership was not charging over sticker. The trade value was also very fair. The salesmen(two) were very courteous and professional. The same could be said of the finance manager. There was a potential sticky situation that did not evolve but if it did I was going to be accommodated. It was all a great and easy experience.

Took my A6 in for a 50000 mile service. They did a really good job

From start to finish everything went smoothly and the price was lower than expected.

Tariq and Scott were amazing. After a terrible experience at a different Audi dealership a few years ago, I never thought I’d lease another one. Fortunately, I gave Audi westmont a chance. I requested a test drive online and was contacted the next business day to schedule it. Tariq came in on his day off to show the car because that’s what worked best for me. He and Scott made sure all my questions were answered made me feel very comfortable with my choice. Almost 5 hours later (and way past closing time) I drove away in my new car. I couldn’t be happier.

Excellent routine service. I was informed that a recall issue would be addressed as well. I was dropped off at my house instead of having to wait for service. Great waiting area with snacks and excellent coffee. Thanks to Andy at Audi!

I took my car in at 7am, was told that the car would be ready by 2pm. The car was not ready until after 4. I had to call as ask for an update on when the car would be ready.

Hi again brought my car in for recall came 1 hour early and Peter my service advisor took my vehicle without a problem I made my appointment online which was very convenient I am very satisfied with service and this dealership What a great experience. Service excellent My vehicle was completed and returned clean and ready to go Great service see you again in future

It is always an absolute pleasure to work with Peter Assenato. I could not be more pleased with my experience at Audi Westmont. They are top class!

Great customer service and very thorough service

Audi of Westmont offers an exceptional experience whether you are purchasing a car or having a car repaired. I have been purchasing cars from Audi Westmont for over 20 years. They have streamlined the process and are honest and upfront about their pricing. They make purchasing a car exciting and enjoyable again. Don?t go anywhere else.

I?ve been working with Ed Reidmaier for years. He is very thorough, professional and and concerned about the customers needs.

My service coordinator Andy is awesome. He’s very knowledgeable and can answer my questions about my vehicle honestly.

I was able to obtain an appointment quickly, the check in process was easy, and the service was completed within the time window stated. Also, a minor recall was taken care of at the same time. Will definitely go back to Audi Westmont.

Very detailed with explaining what's going on my vehicle. I Love the tech video.

I had been pre approved for auto financing by my credit union and capital. When i arrived at Audi West mont dealer i told the salesman i had been pre-approved and showed him the letter. the salesman showed the letter to his manager. The manager stated they would not accept the credit union financing because they was not one of their approved lender and they would have to run my credit report for other financing. I didn't want them to run credits reports because it effects your credit score. i agreed to run my credit report to not more than 1 lender they ran multiple lenders. I then spoke to the financing person and was told i could receive financing from the credit with was done and i purchased the vehicle the sales staff needs training in this area. Secondly, a few days later i returned the vehicle because the interior button for the power lift gate was not working all the time. After servicing i have the same issue i also noticed water on my passenger floor i towel dried the floor and the water returned i returned to to the service department and for the water issue and was told both sunroof front drain hoses need to be replaced and my Autonation limited warranty 90 days /4000 mile warranty would would not cover the repairs i would have to pay out of pocket. The water hose issue was a problem before i purchase the vehicle.The dealer stated they had conducted a 125 point auto inspection of car before my purchase including the passenger glove box no way they could not have seen the water they ignored the problem. Other then those issues the the sales and service person were good.

Best car buying experience I’ve ever had! Omar & Scott were a blessing to work with! Replacing a car after a total loss is already a stressful situation. So glad they didn’t try to take advantage of me like another dealer did and got me an amazing rate!! Thank you!!

The crew is excellent and makes the overall experience very easy.

My Experience was amazing and Peter really was patient and compassionate with what my situation was.Truly they give the customer top notch respect unlike Fletcher Jones Audi !!!! Sometimes you go into some of these places and they belittle you cause your not buying and you have a used Vehicle.Peter gave his full attention and his team gave great analysis of the work being performed and never cared about color financial status only cared about the customer service he was performing to make me and others happy.

Here at Audi of Westmont the service is professional, timely, while the staff makes the environment all the more comfortable. The technician completed servicing my automobile in a timely fashion, while my wonderful service representative took care of any questions or concerns. Repairs and replacements were done in a timely manner, with little inconvenience.

I had a wonderful purchasing experience with this dealer. My sales agent, Art, was largely responsible for this experience. He was most informative, always professional, all the while be quite personable and attentive to any needs and questions. Would highly recommend Art and this dealership.

Audi of Westmont offers an exceptional experience whether you are purchasing a car or having a car repaired. I have been purchasing cars from Audi Westmont for over 20 years. They have streamlined the process and are honest and upfront about their pricing. They make purchasing a car exciting and enjoyable again. Don’t go anywhere else.

Very good service and informative

I think 400 for them to look at your car to tell you what?s wrong is absolutely to much and it doesn?t go towards them fixing the problem or parts

My service advisor Eric and my technician Lorenzo went above and beyond while my Audi Q5 was being serviced. They explained everything being done to my vehicle and quickly performed the necessary services so I could be back in the road in no time.

Have had a great experience every time I bring my Audi in for servicing. Would highly recommend!

The car service professional, Eric, was courteous, and knowledgeable, the waiting area comfortable and the service was accomplished promptly. I cannot comment on the work except to say that the documents received indicates that all the important items were checked. Very satisfied so far

Came in for a recall on two items. Told me it would be about 4 hours and they were done in three. I also got an oil change while there. Overall service was great.

We had our Audi A6 in for service, Peter was the gentleman that helped check in and out the car. He was extremely helpful and took the time to explain the inspection to us. Could not be more happy with the service team that worked on our car. Thank you to all of them, it was truly appreciated.

The above ?stars? should say it all. Just don?t forget the ?little? guys who wash and clean (my) the cars, the unsung heroes. All of whom are courteous, cheerful and competent. I LOVE my A6 Allroad. Cheers. Jim Bradley

I found the dealer to be ready to service me when I arrived and we’re prompt In looking over my vehicle and providing me a video review of my car and what was needed. I came in for a tail light issue that they found the cause but also found that I had a broken rear spring that I knew nothing about. This could have been a safety problem had in not been found. While I was not anticipating have to pay more for a repair it was one that was definitely needing to be done. Eric my service writer was very friendly and helpful.

William at Westmont Audi was very helpful and accommodating, we highly recommend him !

Great customer service! Peter was our specialist and our entire interaction felt like the concierge at a nice hotel. The perfect amount of small talk, joking around and business. Even though the chip shortage has made the dealership strapped for cars, meaning no more loaners for the time being, the partnership with Lyft presented the opportunity for me to relax at a local seafood restaurant my wife and I had been meaning to get to for years. The dealership transported us there and back at no extra charge to us. The only thing that keeps the review from being perfect is the up sale of services. Since the Autonation takeover I never know what additional things are truly preventative or just maximize profit per customer. It’s always so many things they recommended to fix on your car and it’s like, “is my ride about to blow up? Am I driving a ticking time bomb? How long do I got doc?” I just think that part is a little extreme. But overall, good job Westmont and great job Peter!

Overall, my experience owning an Audi has been terrible. My car has 30,000 miles on it and I've spent over $15K in repairs in the last year (not including regular maintenance). A car with that few miles shouldn't need a new transmission among other things. That being said, Audi Westmont has been wonderful to us (we switched to them after a bad experience at Naperville Audi). Michael's customer service skills and regular communication made the process of excessive repairs much more tolerable. We appreciate that.

I visited Audi Fletcher Jones, Orland park and Westmont. AUDI WESTMONT has the best customer service and I had a great experience with the service advisors. Eric handled my drop off and Kara dealt with the rest. I appreciate the text/email notifications and love the videos that the technicians send. Unfortunately, there were no loaner cars (at any location) so Audi Westmont covered my LYFT vs other locations that only offer a $15 credit/voucher. Thanks again Kara for the excellent communication and answering all of my concerns.

I visited Audi Fletcher Jones, Orland park and Westmont. AUDI WESTMONT has the best customer service and I had a great experience with the service advisors!

It shouldnt take over 2 hours for mere oil change. There is a huge room for time improvement, atleast in the oil change job.

I?m happy and everything excellent .I will come to same please.

Mike was great!! Only draw back need real coffee and real cream

My car was serviced promptly and ride provided during the service process. Staff are most accommodating.

I took car in for the 30,0000 maintenance. It had 10, 925 miles. Of course, many uncovered procedures were recommended. I mentioned the low mileage and that I just wanted the covered maintenance. The cost would be $1500.00 plus When the work was near completion, the service rep called me and told me that the tech was recommending additional maintenance. Once again I noted the low usage. This happens every time, and I realize that more profits are made on after sales but, really, once is enough to discuss this!

Westmont Audi always provides excellent service. Michael was very helpful and informative.

I tried getting a service at the Naperville location and it was a big fail. Audi of Westmont serviced my car right away and over all has great customer service, zero complaints onbmy part

Like always very professional and good service

Brought my car in for a recall and was promptly greeted right away. The repairs were done in a very timely manner. Eric was my service guy and he went over and explained the reason for the recall. Great experience overall.

As always, my service at Audi Westmont was superb. Andrew Digregorio was and remains an exceptional representative and I look forward to meeting with him the next time I need service. Although there is an Audi dealership closer to my home, I will continue to have service done at Audi Westmont.

Excellent and complete servicing. Servicing was well done.

My dad did me a favor and dropped off my car for an oil change, which is all I wanted, and when he brought my car back to me, he handed me the bill. $1300! I called to inquire, and all that ensued was circular conversation. Not pleased.

They made the whole process fun and easy! The service was top notch and the personnel were great to work with.

Received written notice of recall. Called dealer to make service appointment. Repairs were complete within time frame promised. Entire process was seamless.

Everything was great expect the car wash was not available

Service advisor very good @ Westmont location Updates appropriate In service on phone connection uses in car helpful

During my service appointment, I was assisted by Kara who did a fantastic job answering all of my questions in regards to my car’s maintenance services and recall.

My service rep, Peter, is thoroughly engaged and committed to customer service! He is an excellent representative of the Audi Westmont dealership!

I took in my recently purchased Audi A6 to get the seat warmer checked and was told that the part had to be ordered and would get a call back to reschedule an appt. Days later, I got a text (not a call) saying it would not be covered. I didn’t expect that type of customer service from Westmont Audi. Before purchasing the car, I was told by the salesperson that the Audi did come with a 90 days warranty. My experiences at Westmond Audi haven't been great. I have been there twice so far, and they never have “any loaners available.”

Excellent service The man I worked with - it was his last day Gave me a woman?s card for future service

Great friendly staff and quick service. I will continue to take my car there.

Great job. Excellent customer service. Efficient and knowlegdeable!

I worked with Dan and he was very helpful. It was my first time at this dealership. He helped me with my warranty company, which seemed to be quite an ordeal behind the scenes, so I was grateful for that. His efforts saved me a few hundred dollars. The only issue I had was that my car came back to me dirtier than when I dropped it off.

Very pleasant experience but keep in mind that I was only there for my first oil change. Pretty simple in the whole scope of things as far as service goes. Westmont Audi would?ve gotten a 5 star review but my initial contact with one of the advisors was a little cold, he was very pompous. The advisor that did help me was polite and professional Mr. Eric Yueng, I hope that the spelling is correct. Westmont Audi was able to Accommodate me pretty much immediately. When I attempted to go to the dealership in Orland eye only got voicemail they have yet to return my call so they?re off the map forever. Very happy with the service that I received and it?s worth another try, until then this dealership has earned my business I highly recommend and I will return.

they are quick and professional

Audi Westmont and Service person Eric were beyond helpful when I was in need of a loaner after my car needed extra work that would take another day. I appreciate the professionalism and customer service.

Entire experience was first rate, including transportation to my office while car was being repaired.

Took my car to another dealer for two issues. They could not solve either one. Then took it to Westmont Audi, and they identified and solved both problems right away. I now have a new favorite Audi dealership!

Michael Glusak my service consultant , always handles all my service visits courteously and professionally. He is definitely an asset to the Audi.

First maintenance check for an Audi eTron that I did not purchase in Illinois. Audi Westmont team (Michael) were fantastic. Went out of there way to make it easy for me to get this done in a timely fashion. Followed up with a video of everything they did. Very nice.

I have been taking my car there for years, staff are great. Peter handled my service appointment and made sure everything was on track to get finished in one day. With no loaners they provide free lyft services to and and from the dealership.

Staff members are friendly and willing to help. They respect customer's time. We'd recommend their service to other clients.

I needed an oil change and check up on my A7 and I don't have much time away from work to get that done. The team at Audi performed that for me Christmas Eve morning while wearing Audi Christmas sweaters. What a great atmosphere and the car is running like a champ.

Smooth, no issues. Kara was great. Was out of there in about an hour.

I very much enjoyed my experience. My salesman Eric was a great help and knew exactly what I talking about when I described what was wrong with my vehicle.

Michael is service is fantastic. He’s on it from the moment you walk in til the moment he hands you the keys!

Great group of people.I was wery pleased with Art my salesman and Amy sales manager.Thank you guys and see you again

Needed snow tires put on car. Made an appointment. They insisted they would need at least two hours. Then during the visit they asked for three hours. It’s a 30 min job at worst. 5 min job when my brother (certified mechanic) does it with his air tools. Obscene amount of time. Maybe if I walked in off the street and had to work me in but totally unacceptable with an appointment required. Will not return.

Great service - great people.

The Service is impeccable. My service rep couldn’t have done anymore. His communication to me…. His apologies for not having a loaner, which I understood why, but his personalization and care were exemplary. We still have a couple of issues to address…. My fault not his as I need the car for the Holidays. 5 stars all the way.

I have went to this dealer a couple of times and worked with ERIC in the service department both times. He was nothing short of fantastic. He keeps me updated daily on the progression of my vehicle and works tirelessly to get me the best service. Much appreciated.

Y’all service department ripped me off. I want to talk to corporate office immediately and I need to speak to a civil attorney. Your service technician’s completed jobs that the customer doesn’t request. And that’s bad business. That’s not how you treat your customers. I am appalled. I didn’t expect this from an AUDI dealer. You all are suppose to be high-end and first class. I had better care and service when I had my FORD EXCAPE. I had an extended warranty and EVERYTHING should have been covered and it was. PETER performed jobs on my truck that I didn’t ask for and I had to pay for it. That’s HORRIBLE and AUDI should be ashamed. I had to use my CAR NOTE PAYMENT to pay the bill. I WANT TO SPEAK TO CORPORATE OFFICE , IMMEDIATELY!!!! I will never return to this service center. EVER

Horrible!!!!!! Don’t go there!!!!! There service department is a rip-off

Had a wonderful experience. Matt in service was great with expediting my service. He kept me informed of what needed to be done and included the price Best person ever!

As always, our experience with Audi Westmont is top notch. Andy D. is a pleasure to work with as well as always being friendly and professional.

great customer service! would work with them again

I'm more than comfortable dealing with this service department and their extremely knowledgeable intake staff(Eric). I feel my vehicle is being maintained by the best certified technicians Audi has to offer. The information shared about my S7 is greatly appreciated. I can't imagine a better service center and I would encourage Audi owners to have their high performance vehicles serviced only by the best.

Helpful without trying to sell you services you don't need.

They strive for excellence and work hard to resolve all issues

First time client for tire replacement. Eric, the service consultant was very professional and help make the whole service process very smooth and efficient.

Thorough service, well explained

5 star's Dan was very professional and my vehicle was serviced very quickly

Fast, professional and couteaus service with excellent staff.

Everyone is always friendly and helpful!

Charged for a service that should have been covered by warranty.

Amazing, Amazing Experience in buying our first Audi. Our salesperson, Lawrence Taylor, was efficient, responsive, and great to work with… Highly recommend Audi Westmont!

Great service, professional, knowledgeable staff.

My service was good and my advisor Matt was awesome! Completed everything that needed to be addressed and was very courtesy and met my expectations!

Once again, top-notch service at the Westmont Audi location. My service manager, Michael Glusak, is always enthusiastic and makes sure I get the best service possible. I highly recommend this dealership.

I just purchase my beautiful Q3 Shane was the one who was helping me and he did everything to make this happen and everything goes nice and smooth. Perfect service, great cars …Audi in westmont is just THE BEST !!! 🤩💕

We own two Audi’s and have always received the best service from Audi Westmont.

Service department is the best not only in thorough servicing of my vehicle but also customer service. My Audi was from a dealership close to me but couldn’t fit me in for an oil change until more than a month from now - this is not acceptable. Matt the service rep was great and now has a new customer! Well done!

My experience on Saturday August 7th at Audi in Westmont servicing my Q3 was very positive. The technician was courteous and helpful. My car was ready as promised in a timely manner with all work completed. I received a follow up phone call about a question I had. Great service!

Awesome service! Everyone was knowledgeable and helpful

Best experience ever in getting my new 2021Audi Q5. Vesmir and the rest of the Audi family made my experience easy. I recommend this dealership to anyone who looking for a new Audi.

I’ve leased 3 Audi’s from Westmont and I couldn’t be more pleased. My salesman Ed, is always the guy to go to, he’s the best. I’ll purchase my Audi’s from this dealership forever!

This was one of those times that I thought it was time to reply my vehicle. The air suspension system was malfunctioning and the thought of the cost replacing airbags was daunting to say the very least! But as usual, Matt noticed that the vehicle was still holding air and personally directed the technicians towards an electrical resolution to the problem. Fortunately it was a leveling sensor and the vehicle is Up and running like normal. Thanks Matt for your attention to details and once again making a potentially expensive service issue a piece of cake.

Matt, service representative helped me out over the July 4th weekend as if I was his best customer. I was only passing through on my way to Florida. Prompt, courteous and respectful of me being from out of town.

I trust them, very professional

Great service, courteous people, mostly I trust them

I have had my 2013 Audi since 2014. If I ever ran into any problems, they were courteous and quick to sell them. My last problem was a dead battery and I talk to Eric Young, who was a most informative and courteous gentleman. I have never run into anyone at Aldie in Westmont that has not been helpful. I would give Eric Young five stars.

We had a wonderful experience dealing with Naseem and Audi Westmont staff during our purchase. The entire staff was very courteous from the moment we walked in the door. We did not feel pressured and Naseem patiently worked with us on choosing between different options.

I was very pleased with the customer service I received.

People were friendly and service was done to my satisfaction.

great experience servicing my S5 - Peter Assenato a pleasure to work with as usual - always very helpful, explaining all work to be done

Matt was my rep. Great service at Audi as usual. Matt kept me in the loop with texts all day. Love that. I only put 4000 miles since my last service and was reluctant to take it in because such little wear and tear was done. However i am told that after a time oil needs to be changed etc... needed an alignment too. Audi Service isnt cheap but i really feel i get good service there.

Very easy car buying experience, always is with Ed R. as my salesman. I see him every time I get a new Audi

The staff is friendly, knowledgeable and helpful. I had plenty of questions about my extended warranties and they answered all of them. My car was ready on time and washed.

Excellent service with very professional and courteous customer service. Always go beyond my expectations.

I worked with shane and he was amazing from day one of me test driving the vehicle and picking the one I wanted. even after purchasing he still has checked to see how it was going with my new Q7.

I feel this dealership takes care of its customers very well.

Had my Audi Q5 in for service. Everything was done fast and efficient. Michael was my service advisor, he was very responsive and helpful.

Always great service! We have been using this service Dept for years!

Very good service. I didn't have appointment and my window will not go all the way up. They told me to come in afternoon to see if they can do something, 1h later the problem was found and fix. Going back to them if I need to. Peter was the services writer and he was awesome.

Had an appointment and I was in an out of dealership within an hour. Matt was a pleasure to work with.

David Spoljoric is a gentlemen and pleasure to work with. Highly recommended.

I worked with Matt in Audi Service on my 2020 A5. He (and the team) more than delivered on their promised service! Regular service without a hitch, trouble-shot a confusing computer issue well, and a spectacular car detail on top of it. I'm very pleased and look forward to using them again!

Great!! They even fixed my CarPlay which had been bothering me recently along with other things in this electric car

Great service! The advisor is courteous and easy to work with!

Pleasant and very professional place of service

It was a great experience with top notch, friendly customer service. It was very expensive and I ended up paying over $200 more than the estimate/quote, but that isn't related to the service, which was excellent.

Michael did a great job in getting my car checked in and setting up a valet to shuttle me home. Within a few hours I received a text with a video from the mechanic showing me all the work that was being performed. The video was very informative - I really like this new feature.

Great experience as always. Matt Poore is outstanding

I just picked my car up from another super easy service appointment for my Audi Q7. As usual, everything was flawlessly coordinated by my amazing service consultant, Matt Poore. Thank you!

Wonderful experience with the service department at this dealership. My car had 2 recalls on it and the Bluetooth wasn’t connecting. They fixed everything along with doing a complete check and now my car is PERFECT. Great experience!

Wonderful experience with the service department at this dealership. My car had 2 recalls on it and the Bluetooth wasn?t connecting. They fixed everything along with doing a complete check and now my car is PERFECT. Great experience!

Great experience with the service of my old Audi and procurement of my new A5 Cabriolet! It was custom ordered and in the USA 6 weeks early. Ed Reidmaier who sold me the car and Andrew who handled all of my service for my existing Audi did a great job in leading me to buy the new A5. Everyone was excited to see it when it was delivered off the truck. Lots of text messages and emails of my new car!

This was my first time there as I just purchased an Audi Q5. My customer rep was great! He answered all my questions. Will definitely be back as they didn’t try to sell me on something I didn’t need.

Service was professional . Updates were provided on a daily basis. Michael is a very conscientious employee.

On the website, the process for holding a car involves making an appointment to test drive it. Which I did. Cue the very next day. I call in to inform them I would be flying in a day early from hundreds of miles away, letting them know I got a hotel room in case it takes more than a day to square the deal away. Nonchalantly, they tell me they sold the car. After they 'try' to console me with cars they could entice me with, I agree to one of them. When I tell them that car (priced at $14,800) is missing some key features the other one had but I will take it at the same price (13,983) I was going to take the car they sold, they write back to inform me not only am I wrong about the appointment process (I'm not; go look at their website yourself to see), but they won't budge one dollar from the price. So, I'm out an airline ticket, the cost of a hotel room, and the car I was promised would be there when I arrived and their strategy is to make me feel like an xxxxxxx. Do not shop here unless you like being made to feel like a jerk.

Every time I have taken my Audi to Audi of Westmont I have been pleasantly surprised! They are on time, or even early, for my appointments, kind, thorough and helpful in every way! All this instills confidence in the quality of service ?under the hood?!

As always, my service appointment was completed timely, courteously, and professionally! My advisor-Matt is amazing! Always responsive, friendly, informative, and treats me like family. It’s always a pleasure to go into the dealership for whatever is needed.

efficient fast service - good analyzation of troubles

Went here after sending to Hoffman Audi dealer who wanted to charge without proper diagnosis. It took Audi Westmont a while to figure it out but they did fix it. The tech and service advisor were top notch. Very patient, the tech discussed the issues with me personally and was confident to solve an unknown issue. Top notch service, prices are competitive. I am not sending any Audi vehicle to any one else besides Audi Westmont. Thank you for your time and effort to sort out an unknown issue.

We have tried to purchase/order a car from Audi Westmont numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an appointment and PURCHASED a Q5 from Hoffman Estates in under 2 hours. The level of service and attention at Westmont is seriously lacking. We had cash in hand, ready to go, and they couldn’t even sell us a car. Interesting.

Perfect guidance from Ed Reidemeir, wonderful to do business with.

It was quick and easy. The staff at the dealership was very helpful in scheduling and getting my recall completed. The service department was friendly and listen to my questions and concerns

It was quick and easy. The staff at the dealership was very helpful in scheduling and getting my recall completed. The service department was friendly and listen to my questions and concerns

Since working with salesman and service dept we have been very happy with all aspects.

Service appointment for my 2011 Audi S6 for a trunk a repair

Helpful efficient and professional

Customer service provided by Michael is the best. He is personably and yet fast in checking you in and out.

Andrew was my customer service rep. He provided excellent service and went above and beyond.

Eric was great taking care of me with all needs that my car needed. Super professional and went above and beyond!

Overall always have had good service and good experience. Last go around I did not care for additional services recommended(fuel system flush and alignment) that are not required by the Audi schedule per the manual. My initial quoted bill was almost $1000 and it ended up being a 1/5 of that after review with Audi manual.

Out standing staff - would recommend this dealership

Everything was taken care of in a professional manner. Service was excellent.

Service was great :) Andy is the best at Audi Westmont

The Audi dealership was a pleasure to work with. Though the car buying process has greatly changed, they seemed like everyday americans willing to work with their customers. However, I am completely embarassed by Audis Chicago Office itself. The exchange is horrible. They do not value customers nor are interested in striking good deals. And frankly should be ashamed of themselves. Audi was not willing to consider me in financing options, they sought to only ensure their own interest - not very good for someone in customer service/sales. I made a huge purchase and was looking to a great perpetual relationship with Audi as a first time buyer. Now... I'm not so sure. Audi itself needs to do better. But I greatly enjoyed Audi Westmont. A great team of people!

Sebi was great to work with. Professional, knowledgeable and offered clear guidance throughout the entire process. And, good follow up along the way.

Overall experience was good. Only opportunity was with customer service.....after the purchasing process was over, no one showed me the inter workings of the car, the MMI, Audi connect, owners manual, et. My salesman had left the dealership while I was with the finance manager. I drove home and spent the next couple hours teaching myself how to work everything. Customer service was lacking. Thanks

Brought A4v in for annual service. Great customer service, great service, great facilities.

Omar did a wonderful job finding me the perfect car at Audi Westmont. Mr. Oliver the used car sales manager also made the connection fun and an inviting experience! Highly recommend the duo.

I was greeted by a service rep who was very professional, knowledgeable and courteous. The work was completed in a timely manner.

Just a great experience - I got lucky with all the deals available Had a wonderful sales man David S. He is very helpful, still Second purchase from this dealership

Best experience ever when buying a car! Great price and excellent service

Overall, the dealer did a good job on my 40k service. On the other hand, Audi USA was extremely disappointing in the fact that they required my using my 40k service even though my car had only 30k miles on it. I discussed this with them and they said "too bad" as it fell into the period of time aspect as it had been a year since the last service. It's hard to put miles on your car when you're now working from home due to Covid. I definitely did NOT get my money's worth out of the pre-paid Audi Care program.

Great dealer with wonderful helping staff. They made our buying experience a so memorable and very happy for their service and attention. Naseem is the start of the sales team, without his help we could not make this buy. Please ask for him for your next trip Highly recommended !!

Audi Westmont the place to go if you have issue with audi. Professionally trained technicians and friendly team. Special thanks to Andrew. He is very profesional and friendly. All my car problems was fixed properly and on time. Big thanks to Andrew and all Audi Westmont team.

Honest, reliable service. Eric advised me on the best course of action to take with my Q5. I received top-notch service and will not go anywhere else!

I had great experience at this dealership when I took my car in for a repair. Andrew, my service advisor, was very helpful, knowledgeable, professional, and friendly. He took the time to explain things in detail for me. I finally understood how the extended warranty works for my car. Andrew's customer service skills are beyond great, he treated me with respect and dignity and did not rush me out. He kept me informed along the way and everything went as he said it would. He provided me with a loaner car without prior notice just to make things more convenient for me. I had very bad experience at another Audi dealer recently but now, with this very pleasant experience at Westmont Audi, I think I found the place that I will go back to and also recommend to my friends and family. Thank you Andrew, and Westmont Audi!

Matt Poore in the service dept went above and beyond to help find a resolution to an issue I had (a little too complex to explain). When the service was going to take longer than expected, he arranged a loaner car.

The Audi Westmont team starting with David Spoljoric (salesmen) were a pleasure to deal with. I recommend David and the team.

Michael Glusak is a pleasure to work with. He informed me last time of my free Audicare option that was still available from the last owner(I would’ve never known) this is the type of transparency that is needed in this industry. He is more than happy to answer any questions you may have and inform you on essential needs and nonessential sim regards to your cars service.

Ed Riedmaier was outstanding to work with on the deal.

Nasseem was beyond professional! He made sure i left with a nice ride!

Great sales staff! I'm from outside the Chicagoland area and the purchase process was smooth. The email and phone communication with Lawrence and Amy exceeded my expectations. The car was detailed and ready to test drive upon my arrival. It took more time than expected to sign the paperwork, but understandable, given it was the last day of the month. Overall, a great experience. Thank you!

arrived at 8am mechanic tooked car in at 9am other customers got car serviced and left i was still sitting for the service and repairs that needed to be done i feel over charged for repairs that should have took 3 hours turned out to 7 and a half hours only got minor service no major repairs and i couldn't get an understanding of why so much labor being charged for minor services

Our customer service rep Andrew Digregorio is always very courteous and attentive to our needs. He goes above and beyond the call of duty to help resolve our automobile concerns. Our Sales Representative Fred Downey is also great!

Good people to do business with

Just had my car in for its annual service at Audi Westmont. We were not anticipating the list recommended maintenance, so we chose to follow up at a later date and were not met with ANY unnecessary pressure or hard sell...really appreciated. Another great experience with Andrew, courteous, helpful and knowledgeable! Very nice facility and friendliness from everyone. Love this location!

Service was done in a timely fashion . Technician was very helpful and friendly

Eric was excellent 10 out of 10. Waiting2 hours for an oil change was a bit much

It went as promised.

I love bringing in my car for service at this dealership. Always satisfied and pleasant experience.

We were at this Audi dealership this weekend and this is by far the best experience I have had in the last 5 years of being an Audi customer. Eric is very professional and went an extra mile to make sure we are comfortable. I would recommend coming here for all your Audi vehicle needs in future. They really spend time to get you that wow experience!

Audi Westmont scammed me on a 2015 Mercedes Benz E350 4matic Sport . This was my dream car and it has turned out to be nothing but a nightmare. I can not afford a new E class so I bought a used one from Audi Westmont which is right next door to Mercedes and owned by the same person . This was supposed to be a two owner , no accident CarFax vehicle . I've had the car in my possession for eight days and it has so much damage to the body it's looks horrible in the daytime . Even the wheels have been fixed and I wasn't told until the general manager Mark Oliver slipped up and mentioned it while we were talking on the phone . I had them looked at and I have been told that even the work done to the wheels was very bad they were not fixed in a proffesional way . The driver seat was repaired that I wasn't told . Black upolstery and it was stitched in the bottom driver cushion with white thread I can't believe I have been scammed on a car that was supposed to be a 2 owner no accident vehicle. The Auto Nation inspection and Carfax paperwork I received after purchased for the was to a Jeep Cherokee. I had to ask to receive the correct paperwork . And the general manager Mark Oliver didn't send the Carfax . Another manager sent it about four days later. They even wrote down my address wrong . I received a letter from the mail about my credit report and it's wrong address. I mentioned it to one of the managers and she didn't even say it would be corrected or it has been . I haven't even made a first car payment and the bill will go to the neighbor . I don't even want to call this store back to correct it , i shouldn't have to it was their mistake. . I feel sick to my stomach . This has ruined me . I put all the money i saved for the down payment , and now I don't even want to drive the car. And I've only had it for eight days. This is the worst experience I have ever had . I am a 49 year old man that was looking to buy my first luxury German car. If you open the hood you can see the right fender with a Taiwan stamp on it. The left rear of the car had been worked on so bad that you can see the bondo and over spray. This was supposed to be a no accident vehicle and I believe every part of the car has been worked on or there is some type of damage. Even the hood has damage like something flew up at a high rate of speed and gouged and dented it. The manager has pretty much told me I should have seen it all and has not offered anything to me except that I'm on my own now and I should've bought a new car then . If I could give it back and get a full refund I would . Also , the last time I talked to a person there it was Amy Avila another manager returning my call last Thursday . I finally got her to email the Carfax after asking the general manager last Saturday and he didn't send it . During the conversation she pushed the same thing that they are not responsible and that is what I get for buying a used car. She advised me to try to sell the car outright to try to get all my money back . But she said not to mention all the damage and everything wrong with the car ' . So basically I would have to scam the buyer , just like Audi scammed me . That is very bad business. The picture added is the right front fender . The car has been inspected by a proffesional inspector , and that was the first thing of many replaced or damaged body parts pointed out to me . This is all on a supposed two owner accident free Carfax vehicle .. They suggested my next step is to get an attorney . This has been my worst nightmare and my worst car buying experience in my lifetime.

Professional and nice service.

Been going here for years. Eric is a great service professional. Highly recommend.

I had a very pleasant experience with the Westmont team! They were willing to with me even if it took all day! They also were able to take my 7 year old car as a trade in. I?ve only been back for car washes mostly, no service repairs yet but the customer service is always amazing!

Following the damage caused by a Chicago pothole, Westmont Audi did a great job and repairing the damage and keeping me informed along the way.

I like them because they are thorough & knowledgeable. They are friendly & very accommodating to my needs.

My service advisor Andy was amazing throughout my repair process on my RS7. Will definitely be back.

Eric Y. was super friendly and helpful in explaining what services were going to be performed on my vehicle - in addition to explaining the purpose of each. Although he recommended particular services, he was not pushy on adding them on, which is a breath of fresh air when dealing with vehicle technicians/mechanics. I hope to interact with Eric moving forward as my vehicle needs anything.

Towed in our under warranty 2011 q7 tdi for a no start issue. After diagnosing it they told us it was because we put biodiesel in it and it froze. We pump gas only at Meijers gas station and they only have petroleum based diesel. They quoted us $680 to empty out the tank and another $670 to replace couple small hoses and clamps for fuel filter which were easily accessible. They claimed the car started and ran fine after it was put in shop and warmed up. I was also getting an intermittent check engine light which they failed to diagnose. I suspect there is something more serious going on with the car and will end up taking to different dealer before warranty expires. All in all the customer service was decent and we got our car beautifully cleaned after spending $350 on tow and so called diagnosis.

I was hesitant on returning to this dealership but this time they got it right. Vehicle repair was excellent, loaner car was available and the updates provided were appreciated.

Excellent service. Prompt and friendly. I was able to leave my vehicle without waiting a long time. Follow up calls and text messages were clear and insightful.

Westmont Audi offers exceptional service. I’ve been a loyal customer for 10 years. Andrew is my very knowledgeable, professional and patient service advisor. This dealership values is customers!

My service advisor Michael G. was, all around, excellent. Im not going back to the original audi dealership. I will now have all of my vehicle needs serviced at Audi Westmont.

Amazing service as always and friendly service from everyone involved

I was very impressed with the service I received last week. The mechanic even produced a short video explaining the service. The waiting room was very comfortable and my rep was very professional! A+

Basically I purchased a vehicle unseen and the support I received from William Calderon was very open and easy. Once confirmed I moved onto the finance team (Scott Kropf) and the consistency continued. Now the drive to Naperville from Louisville. Arrived and everything checked out perfectly and I was leaving the dealership in under 2 hours (after a test drive as well). Great experience and now I look forward to owning my first Audi A5. Thanks Audi Westomont TEAM.

Service was as expected and hassle free. Dealership was clean

The Sales Team at Audi of Westmont were very attentive to my requests and showed me the car I came to see as I asked them to show it to me in a non prepped condition. They shared all the documentation and service records on the vehicle. Their Finance Manager gave me multiple options for warranties and financing. There was never and unanswered question during the purchase process. I will definitely buy my next Audi there and continue the service of my vehicle there as well.

Very happy with the service provided they were very timely in the location is spotless.

I brought my car in for service on Jan. 27. I had the pleasure of dealing with Michael Ratkovich. He took the time to explain to me what needed to be done to my car at this time. I waited in the lounge area for my car, Michael kept me updated. The next time I need to bring my car in for service, if at all possible I would like to work with Michael.

Michael was friendly and courteous. Vehicle was clean at delivery.

Michael Glusak provided exceptional service. Very pleased. Thank you.

I was looking for a used vehicle for my teenagers to drive and came across a used Volvo S60 at Audi Westmont. I had a great experience working with sales person Shane Gebhardt and would definitely recommend him to anyone looking to buy. I was there less than 2 hours and love the no haggle price! I will definitely go back when it’s time to buy another vehicle.

I've been a very satisfied Auto Nation customer for sales and service for decades now. They continue to be timely, attentive and accurate in all they do. Top marks for service completed correctly and on time.

Sebi, my sales rep, ruined a lot of it for me. He was so clearly into making a sale but didn't know the details. I emailed John, the GM, some feedback to detail my experience and when he called me, rather than acknowledging my feedback that it took time to write he started in on trying to close the sale. Kind of weak leadership but in the end, John gave a good deal. Sebi did all the used salesman tricks and I finally had to call him out. He mislead me on how much time it would take to do paperwork in a bad way. And he got caught when a manger, Amy (who was really great) came out to discuss. Some other details on Sebi: When I came in initially there were four sales people gathered around a desk, I later found out he was getting 'certified' and needed to pass a test so they were all helping. Seems counter initiative to him learning the detailed required by Audi. He told me the 2020 and 2021 Q5 had only one or two changes YOY, mostly the interface for the screen/radio. He told me the HP was the same YOY, I corrected him by telling him the HP increased to 261 from 248 prior year. After one or two other things that I corrected him on I finally said to him, "It's not cool that I am the one telling you the differences in the model year over year (YOY). No apology, just tried to justify his answers. I was shopping for an SUV.. at one point on the test drive he started telling me how he only drives cars and does not like SUV's. Weird that a sales rep would bash an SUV to a buyer who arrived, only interested in an SUV lol. At the end of the day I am happy with the vehicle, I wound up buying from them in spite of the poor sales rep.

The Service agent, mechanic and the service were fantastic

Michael was attentive and the technician reported his findings clearly

Recommended service completed on time while I waited. Great lounge area while waiting and great coffee machine

Audi Westmont the place to go if you have issue with audi. Professionally trained technicians and friendly team. Special thanks to Andrew. He is very profesional and friendly. All my car problems was fixed properly and on time. Big thanks to Andrew and all Audi Westmont team. Highly recommend!!!

The dealership had emailed coupons to me for service specific to their dealership, and the service director refused to honor even one of these coupons, all of which were current.

Michael was attentive and listened carefully to my concerns. The technician reported back to me his findings and instructions. I was very pleased with everything and everyone involved in my visit to the service department

Yearly service appt. I would have rated 5 stars but the service was regular yearly service and I waited for my car and was told 2 to 2-1/2 hours and it ended up being 3-1/2 instead.

I flew into town and purchased my vehicle. My sales person Irwin was amazing during the process, which is why I gave 5 stars in the review. He had great communication with me leading up to the purchase and made the process seamless and made me very comfortable every step of the way. While we were there, I had a question about how the taxes were calculated (since it was an out of state sale) and he engaged the new car manager, Joe to help answer the question. Joe was RUDE, DISRESPECTFUL, and DISMISSIVE. The sad part is, when I complained to a few of the other staff members, no one was surprised and a few people said, that's how he is and they have received other complaints about him, which means to me, no one in leadership is addressing the issue. I gave the facilities a 3 star because, although it is beautiful, there were no shields between the customer and the salesperson a the desk and I even saw one salesman talking to a customer and the customer did not have on a mask and they were not socially distant. They didn't seem to take COVID seriously enough.

Everyone is very accommodating

I was recently shopping for a new vehicle. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of gimmicks and catches but I can definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made my buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.

I was recently shopping for a 2020 Ram 1500 pickup. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of gimmicks and catches but I definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made by buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.