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Recent Reviews from Audi Westmont

I hate to write this review but I'm so upset by what happened in my car buying process. This dealership chose not to care about me as a customer because I am not local. Last night (2/25/20), I found a van I liked online. The dealership was about to close so I clicked the "schedule a test drive" button. That way it would be seen that I was interested first thing in the morning. Here is where I will add, I live in Las Vegas. Audi Westmont is owned by Auto nation. We have a local Auto nation, so I called my local dealership. Spoke with someone very helpful. Set up an appointment for 12pm today (02/26/20) to have my car appraised and do all necessary paperwork to have the van transferred to this location. Sure enough, I got an email a few minutes before Westmont opened regarding my test drive inquiry. I called immediately and spoke to a gentleman. I had a few things I was curious about. I gave him that list. He said he would check on it for me. I let him know that I had an appointment at my local auto nation at 12 my time to do my appraisal and paperwork. I asked him to put a hold on it until I got to my local dealership. He informed me that they typically require a $1000 deposit to hold cars. No problem. I told him that I would go to mine as soon as they opened instead of the 12 pm appt and do cash or a check to hold the van. He emailed me pictures of the items I requested. He did say that he was waiting for the manager to get in to see about the second key fob. No problem. The emails with this sales associate started at 7am my time and concluded at 11:07 my time. Which is also the time I left the dealership here with all my paperwork completed. All that was left was to send it to them and start the transfer. I was happy. About 30 minutes later, I got a call from the gentleman here that I was working with letting me know that he just got off the phone with the Westmont location. They told him that their understanding was that I was coming to their location. This is 100% not true as I mentioned several times that I will be working with my local dealership with the transfer and also inquired about the cost of the transfer. He was also told that the van was currently out on a test drive. A van that I had just been told would be held for me. That I had just been emailing about letting the gentleman know that I was doing my paperwork. Not once was I told in any conversation or email that they were unable to hold the vehicle. My sales person here asked that I call the Westmont location and clear up any confusion regarding where it was going to be purchased. I spoke to someone who I believe said they were the sales manager. I don't recall her name. I explained what had happened and who I spoke with and what I had been told and emails/calls that had been exchanged. She told me that they don't hold pre-owned cars without paperwork. Especially for anyone out of state. And in all the communication I had with the sales person at their location up to 1pm their time. I was never told that they weren't holding it for me while I did my paperwork here. I informed her that I did have that paperwork and they were trying to send it over but were told that the car was on a test drive. I asked what to do now since I had paperwork. She informed me that they can't just go tell the guy driving it that it's actually sold. But she had no problem telling me that they sold the van out from under me. I understand now that they don't put holds on pre-owned vehicles. However, there were many times that this could have been relayed to me. It wasn't. Each time, I was told it was fine. I made sure to stay in constant communication with Westmont so they knew I was a serious buyer. I feel they knew exactly what they were doing when the gentleman went to their store wanting to test drive/purchase it. They could have told him there was a potential buyer in front of him. Someone currently doing paperwork. But they chose not to. Afterall, if it were shipped to my location, they wouldn't get credit for that sale...

Kaitlyn Harris Feb 26, 2020

Called to schedule service for 2 recallr and a multi point inspection as my car has been constantly telling me it is overdue.. The person on the phone was very nice. I told her I would like a loaner. She said there were none available at that time. I told her the service to handle these recalls was not urgent and I would be willing to wait a few weeks to be able to get a loaner vehicle. She was able to schedule me a few weeks out with a loaner vehicle. I brought my car in for service. The service writer was surprised that I would be getting a loaner vehicle. He told me that they typically do not give loaner vehicles for this type of service. I found that strange as the service was to repair issues that were serious enough for Audi to issue recalls. Regardless of that, I feel that Audi is a luxury brand and you would think that they would provide this to their customers if possible. My wife has a Lincoln and they pick the car up at our house and drop off a loaner. They also return the car when the service is done and take the loaner back. I don't need an Audi as a loaner. I just need transportation to get to work. I don't want to use my time off to sit in a dealership getting service on my vehicle. Maybe they could get some less expensive cars thru their AutoNation network to bolster their fleet. I am sure some customers would only accept an Audi as a loaner. Many, like me, would just be happy to have transportation available, even if it is an economy car loaner. The service adviser called me a few hours later to tell me the service was complete. That was great and I was very happy they completed it so quickly. I had some afternoon meetings scheduled so I went back to the dealership right away. Blake took care of me as soon as I arrived. He was terrific. He went over the services performed with me and got my car. It was washed and looked great. I was in and out in 10 min. My experience was mostly positive. The reason I am giving 4 stars and not 5 as they did not reset the annoying "service past due" notice that constantly shows up on my dash. Only the oil change due can be reset by the car owner.

Greg K Jan 22, 2020

I bought my car from this location in March of 2017. April my oil light came on, bought a quart of oil from another dealership and they put it in for me. June my oil light came on again they topped me off. September the same thing happened and that’s when they started the oil consumption test. No more issues until this year. My car has been in service every month beginning April 2019 until December, the only month it skipped was July. I had 2 very special days that my car stopped running on 1 being my Wedding Day and the other my birthday. Check engine light came on, one of the service guys that I had it out with took my car in the back and had the mechanic turn my light off gave it back to me 2 days later, in which is my wedding day it came back on. Turns out there was something wrong I needed a timing chain. Had a warranty so that was covered. Next week the light comes on again they stated the valve needed to be changed. Cool August car was having issue with the car starting, they stated that gas was going in the oil they took care of that. I paid for an oil change in August on August 22nd oil was changed. Oil light came on again September 13th then again October 11th then again November 9th they stated did an oil consumption test and nothing was wrong. Crazy thing when you’re sold the car they tell you you need an oil change every 10,000.00 miles or once a year. Smh, lastly took my car back in on November 30th because the check engine light came on again and they kept my car until December 12th stating it needed a new engine metal debris was going into the oil. Now here’s the kicker it cost $16,000.00 to fix it but because of all the issues I’ve experience they’ll charge me $5,500.00. Now moral of the story is if I was a white woman/man and I was being ignorant then I wouldn’t paid nothing. Ray Charles can see they’re full of BS. Took it to another mechanic that stated the engine is fine I don’t need it replaced. Please don’t request the manager Chris (He’s the Store Manager) whatever his last name is to call you because it never happens, then he’ll have the audacity to send you an auto generated email requesting to hear about your experience, in which that falls on death ears. The sales man that helped me is awesome I which he worked somewhere else he’ll always get my business. Even he has been in the loop and when I told him the final outcome he agreed they’re full of you know what. This was just my experience maybe yours will be better.

Mercedes Carr Dec 24, 2019

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

Marshall Albright Dec 14, 2018

Marshall Dec 14, 2018

I bought a new 2015 Audi A4 one week ago today from Audi Westmont, and I can safely already say that I think this honeymoon period is going to far exceed the length of my car warranty! I am absolutely in love with this car! It is so much fun to drive. And I couldn't be happier that I bought it from Audi Westmont. Because of my recent experience with Audi Westmont, I know we are in for a long committed relationship because they know how to treat their customers right. Of course, it all began with the car buying process. I had only owned one car prior to my A4 and when I bought it, I had simply told my parents what I wanted down to the make, model, color and style, and they basically found it for me, negotiated the deal and told me where and when to sign the papers and pick it up. This time I was on my own. But I soon discovered that I wasn't really. Because I was in the patient and incredibly knowledgeable company of salesman Edward Riedmaier. I appreciate his enthusiasm for the Audi brand and the information he shared with me about Audi from how they are made, to how they function and how they take care of all the little details. And of course the test drive was a hell of a lot of fun, too! Even within the confines of Illinois' speed limits. ;) Mr. Riedmaier never made me feel rushed throughout the car buying process. He politely answered all of my questions- he even answered those that I wouldn't have even thought to have. Despite Mr. Riedmaier's best efforts, however, the deal wasn't a sure thing and I trotted off to a competitor just down the street. This was not in any way a reflection on Audi Westmont or Mr. Riedmeyer, but was due to my own belief that I should look at at least one other car instead of buying the first one that had (admittedly) stole my heart. But I couldn't stop thinking about that A4..... I finally came to my senses and before the close of business that same day, I was back at Audi Westmont to buy the car of my dreams. Everyone on staff at Audi Westmont that I have had the pleasure of working with in this short amount of time (Edward Riedmeyer, salesman extraordinaire, Bill Manrot, the Audi whisperer, and Amy Avila, the most patient finance manager on the planet) deserve the highest praise for the work they do. They treat their customers with respect and they truly seem to enjoy the work they do. I am so happy that I trusted my instincts and went with the A4 and, maybe even more importantly, that I made the drive out to the suburbs to buy my car at Audi Westmont. I would highly recommend anyone else to do the same.

LWilson60654 Jun 29, 2015

I am truely dedicated to Laurel Audi of Westmont! Back in 2005 I purchased my first Audi, it was at Laurel Audi in Tinley Park. I live in the northwest suburbs so Tinley is a bit of a hike for me. I needed some routine maintenance work on my A4 and Tinley Park told me that i can bring my Audi to their sister dealership in Westmont, which saved me a 30min drive. I could not be more pleased with the service & care that I received at Westmont Audi, I haven't left them since. Over a spand of 10yrs, I built a trustful relationship with Blake Farmer in their service department. It had finally come time for a new A4. I am a woman on an imported beer budget :) but have expensive champaign taste so when I say a new A4, I mean a certified pre-owned Audi. I looked around at numerous Audi dealers but never felt the warmth & honesty that I had in Westmont. So, I called Blake and he of course recommended anyone in their sales department. He said they were all great, but I wanted 1 name so Blake referred me to Mike Morgan. I believe the story was that Mike sold Blake's uncle a vehicle and honestly any name he would have thrown at me, I would trust. The experience I had and will continue to have with Mr. Mike Morgan is by far the best experience I have ever encountered with any car salesman. Of course I understand that salesmen need to make their commission & basically they are just doing their jobs but I never felt that way with Mike. I truely believe that his goal was to make the customer happy. I am a perfectionist and I do not except the minimum, I want the best that I can get. I had gone on line and saw they had a white A4, thats what I was looking for! So I called Mike, set up an appt. to have my husband test drive the vehicle ( I didn't need to, I know exactly how great they handle & how quick they are, even going from my old 6cyl to the newer 4cyl Turbo, Awesome!) . My husband loved the car but I did not love the beige something interior & it was a premium pkg that was missing my blue cheese stuffed olives & cocktail onions! My husband probably would have purchased that car but I was not sold on it, I believe Mike could sense that. So we said we would think about it & get back to him. Well, Mike called me the next day to see how I felt about the A4 and we spoke for at least an hour because I could not make a decission and he needed to find out exactly what would make happy. The next day Mike called me and said he has a Blk A4 premium plus coming in, that he thinks I will love. Since either it was not there yet or not ready to show, I couldn't even look at it & little does he know he basically sold it to me over the phone. He answered all my questions, was extreamly patient, gave me so much information, Helped me compare the white one we test drove to the blk one I had not even seen, expained new car warrenty, CPO warrenty, extended warrenty, so much information I was going in circles. It was almost like I was looking for him to make the decission for me, I was that confused, the 2 cars balanced each other out as far as miles, color, interior, wheels, features, price,it was nuts. He was so honest & nice through it all, I ran out of questions and built this complete trust in him. When the Blk A4 arrived, I took it for a little spin and next thing I know, papers were being signed & yes Mike found me my perfect car! Also, I was extreamly happy that I would be able to continue the trust and honesty in their service department with Blake. The next morning in my garage, I started to nit pick my beautiful black panther . It's used, it's not going to be perfect but I want it to be. There were a couple minor scratches on the body & hood, no big deal, the rest of the car was perfect and I have the CPO warrenty, what else could I want. Anyone one else would probably be ok with it, especially since Audi of Westmont did not owe me anything. That form you sign when you sign your contract, that one that states wether or not the dealership owes you anything or vice versa. Well, I called Mike told him I realize they are not responsible for it, I signed the form stating that they would not "owe" me for anything & I didn't expect anything to come out of it BUT.......it was an eye sore for me. So once again, Mike exceeded my expectations. He spoke with his manager and all they wanted was to keep me happy and in love with my Audi. I brought it in and they took care of everything I asked for, even though they did not have to. Years ago I made the commitment to drive an Audi for the rest of my life, I am that passionate about the car and now I can also say that I make that same commitment to Laurel Audi of Westmont. Since the renovation, the dealership is gorgeous, the service is exceptional and thats another long review to write, the salesmen are the best, Mike Morgan is the best and I will always recommend him to everyone, I could not ask for a more perfect experience. Even have to say kuddos to Lucy that went over my contract with me, very nice and thorough. Laurel Audi of Westmont 100% Class, Honesty & Commitment to their customers, the best! Thank You for such a great experiance I have had with you for over a decade and will continue to have for many more to come!!

MishaFino Mar 3, 2015

I hesitated to post this review, but after 2+ months with a new Q5 and already no less than 3 service visits (and now having to schedule an upcoming 4th at another dealership), I felt compelled to voice my less-than-satisfying experience. I purchased a 2015 Audi Q5 just this past August (2014). In considering my overall purchase experience, I would have to say it was merely average. Here's why... I had done my pricing research and was already pre-approved for a loan, so I was prepared, but at times during the 4+ hour buying experience, I felt pressured to accept several counter offers at several price points or option packages. I had made the trip out to the dealership with the intention of purchasing based on what I was told on the phone. Looking back, however, there was a great deal more hemming and hawing than I could have anticipated or would have liked - it felt like I was pulling their teeth and it got uncomfortable. I found myself haggling at each stage, something I thought I had prepared myself NOT to do. But, regrettably, I had made the trip out there and had a mindset push through with the purchase. I also felt my sales rep was less than straightforward, assuring me that the car they had "picked out" for me had an upgraded audio option (I asked twice), when it in fact only had the base audio, which I admittedly overlooked somehow (new car fever??), and unfortunately realized only much later (much too late to do anything about it, I'm afraid); so I'm stuck with a decent, but unimpressive sound system. On top of that, I've already needed to bring the car in for numerous questionable "quality control" or "build quality" issues pertaining to door panel rattles, interior plastic panels separating from their mounts (literally popping off for no apparent reason), and, most recently, weird mechanical clunking sounds coming from somewhere in the rear of the vehicle when stopping and starting at low speeds, despite securing or removing any potentially loose objects, panels or spare parts that could be noise "red-herrings" (hence my forthcoming 4th service appointment). Some may call these issues picky, and I would agree if I had just purchased a Nissan or Chevy (no offense), but I don't think rattling door panels or any of these other issues should be expected from a $55,000 Audi, or from any other "luxury" brand for that matter. In all fairness, I will say their finance department did work with me to secure a very favorable interest rate on the portion I financed (even better than my pre-approved car loan from my own bank, as a matter of fact), and they also did slash the price of some of the add-on service and extended warantee options I added. Based on other reviews posted here, my experience seems to be the exception rather than the norm. But for my part, I can't say I'm all that impressed as a result of my buying "process" or the issues I've had since my purchase. I came from an 7 year old Acura TSX which had no such problems for at least my first 4 years of ownership, and which I would attribute to normal wear-and-tear, as to be expected after some time). It was in all other respects a fantastic truly reliable car. I therefore did have some trepidation of possible reliability issues with a German automaker, but really wanted to try a "true luxury" brand. While the car seems to otherwise run and drive generally as expected, it would seem at least some of my reliability/build quality fears have been realized. This has unfortunately soured what I hoped to be a great and satisfying purchase from this dealership and my impression of the Audi brand as a whole. Of course I am but one amongst many car buyers that have passed through this dealership, most of whom seem to have had good, if not great, buying/service experiences here based on many other reviews. Sadly, I cannot count myself as one of them.

rm9k Dec 22, 2014

I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile, thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont.

stevenl3 Oct 5, 2013

I first off contacted Westmont Audi inquiring about a RS5. I had a different car picked out at another dealer already in the same price range. After meeting Art R., learning about the dealer and the Audi build difference I had decided to order the 2013 RS5. I already felt like Art new more about Audi and the quality of what I was ordering than the last few dealers I had shopped at. He took his time going over how Westmont Audi would keep me informed about the cars progress from ordering all the way to the delivery. In fact Art emailed me every two weeks!. First I got the chance to build the car on paper and approve the order, then when Audi started to assemble the car in Germany I was notified. Again when the RS5 was be exported from Germany to Port in Houston and again while it was in transit to Illinois. I felt that Art cared about me knowing the status of my car. When it was delivered Art contacted me to arrange me coming to the dealer to pick it up...and the week in advance he emailed me several finance options to review. I showed up an hour early but Art saw me in the parking lot and assisted me in the dealer and right to the detail room where my new RS5 was waiting. We walked around the car and he showed me the basics of what I ordered never once rushing me. When I was ready he handed me a nice fabric bag to get the last few things out of my trade and did the preliminary paper work to speed up financing. While he was doing the details of the trade in he gave me the key to the RS5 and told me to take it out for a ride and when I come back we can get to the finance dept...never rushing me. After I got back from he best ride ever we were in and out of finance in 10-15 minutes. Art then walked me through the Audi dealer explaining where to go for service, how to arrange it with him in advance if I wanted and what happens when I bring the car in. After the tour we walked out to the car and spent 30 minutes setting the interior up to my comforts, the Bluetooth, satellite, phone, and going over each function of the car. Art was great and sat with me until I had full understanding of the buttons. I'm a techy guy but Art wanted to make sure everything was set up before I left. And he made me feel like I was his most important customer. After i left I received several emails to keep in touch, if I had any questions in the past few days and to remember that if I did need anything to simply call. Gregg Goldstein

dbleg66 May 27, 2013

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