Great experience servicing my Q8 at Audi Westmont! My service advisor Peter came in on his day off to make sure my tire/wheel warranty would be honored, even though I purchased my car from another dealer. A+++++. Would highly recommend Audi Westmont to anyone looking to service or purchase a car.

If I could put zero stars I would choose that. I wish I would’ve looked at Yelp first because I can see that this dealership has gotten a ton of bad reviews. My experience started with getting a quote to sell my used car at AutoNation. The offer came in at a reasonable price and I was told to go to Audi of Westmont to pick up a check and drop off the car. I know sometimes getting a quote over the Internet can be problematic so I called the salesman to verify that the offer was valid and to go over each and every defect in the car, including the cracked windshield and moonroof. I spoke with him several times before bringing the car in because I wanted to make sure I wouldn’t be wasting a bunch of time since this location is a long drive from my house. After spending an hour at the dealership they came back and gave me a quote $3500 lower than the original offer. The manager came over and stated that they didn’t understand how difficult it was going to be to replace the glass in the moonroof because they weren’t experienced with that type of work. When I explained I had a quote from Carmax for $2000 more than he was offering me he told me that Carmax were experts and his dealership, Audi of Westmont, were not. All in all, I wasted almost 4 hours on a bait and switch. Please avoid this dealership at all costs!

I took my 2007 Audi Q7 to be diagnosed for an issue of my back lights not operating. I informed and placed on my schedule service appointment that my back taillights were not on. I took the vehicle in on 07/02/2020 and mentioned also that my radio was not working possibly the two were the same issue. I get a call from the service advisor (Andy or Andrew) and asking me about the amp in which I informed I had unplugged do to trying to diagnose myself. He asked had my car got some work done and it had some body work. Me not fully comprehending I'm thinking he is referring to the back lights. He informed me as always numerous of codes other issues and the tech told him in order for him to diagnose the vehicle it would cost me $699 give or take. Stating the tech did not get to the real reason I brought the vehicle in. That was never done. I received information about the amp and module for the MMI which I was quoted 3500 and not sure what that quote is for but def not Towards getting the back lights fixed. After being charged I'm reading over the paper work and my back lights were never looked at. It clearly stated back light would need to be diagnosed but I declined to pay the extra 600 plus dollars and then, the radio was not diagnosed stating it was suggested to replace the amp and module. So what was done exactly for the hour labor if all was pulled were the codes? I paid 194.95 for suggestions AND they didn't even look at what I Initial brought the vehicle in for. I took my vehicle to an independent German engineer mechanic right after leaving who I saw take the light off and inspect the bulbs and wiring. It was later in the day but in 30 minutes told me no connection was getting to the lights. This was not told to me by the Audi dealership. You try to bring your car to the dealership as if you are getting the best advice and services. No matter who old the vehicle is, it should still be treated with the same respect. I want a refund.

I took my 2007 Audi Q7 to be diagnosed for an issue of my back lights not operating. I informed and placed on my schedule service appointment that my back taillights were not on. I took the vehicle in on 07/02/2020 and mentioned also that my radio was not working possibly the two were the same issue. I get a call from the service advisor (Anddy or Andrew) and asking me about the amp in which I informed I had unplugged do to trying to diagnose myself. He asked had my car got some work done and it had some body work. Me not fully comprehending I'm thinking he is referring to the back lights. He informed me as always numerous of codes other issues and the tech told him in order for him to diagnose the vehicle it would cost me $699 give or take. Stating the tech did not get to the real reason I brought the vehicle in. That was never done. I received information about the amp and module for the MMI which I was quoted 3500. After being charged I'm reading over the paper work and my back lights were never looked at. It clearly stated back light would need to be diagnosed but I declined to pay the extra 600 plus dollars and then, the radio was not diagnosed stating it was suggested to replace the amp and module. So what was done exactly for the hour labor if all was puller were the codes? I paid 194.95 for suggestions AND they didn't even look at what I brought the vehicle in for. I took it to an independent German engineer mechanic who I saw take the light off and expect the bulbs and wiring. It was later in the day but in 30 minutes told me no connection was getting to the lights. This was not told to me by the Audi dealership. You try to bring your car to the dealership as if you are getting the best advice and services. No matter who old the vehicle is, it should still be treating as the same respect as the newer models considering the service advisor repeated to say there were so many codes. I requested a copy of the codes and I was told they had to be mailed to me. I would have rather them to be honest as to turning the vehicle away than to take advantage of the labor cost when all was done was a hook up to a machine. Can I get my Money back please !

I took my 2007 Audi Q7 to be diagnosed for an issue of my back lights not operating. I informed and placed on my schedule service appointment that my back taillights were not on. I took the vehicle in on 07/02/2020 and mentioned also that my radio was not working possibly the two were the same issue. I get a call from the service advisor (Anddy or Andrew) and asking me about the amp in which I informed I had unplugged do to trying to diagnose myself. He asked had my car got some work done and it had some body work. Me not fully comprehending I'm thinking he is referring to the back lights. He informed me as always numerous of codes other issues and the tech told him in order for him to diagnose the vehicle it would cost me $699 give or take. Stating the tech did not get to the real reason I brought the vehicle in. That was never done. I received information about the amp and module for the MMI which I was quoted 3500 for at this point I’m not sure but was not for the diagnosis of the back lights. After being charged I'm reading over the paper work and my back lights were never looked at. It clearly stated back light would need to be diagnosed but I declined to pay the extra 600 plus dollars and then, the radio was not diagnosed stating it was suggested to replace the amp and module. So what was done exactly for the hour labor if all was puller were the codes? I paid 194.95 for suggestions AND they didn't even look at what I brought the vehicle in for. I took it to an independent German engineer mechanic who I saw take the light off and expect the bulbs and wiring. It was later in the day but in 30 minutes told me no connection was getting to the lights. This was not told to me by the Audi dealership. You try to bring your car to the dealership as if you are getting the best advice and services. No matter who old the vehicle is, it should still be treating as the same respect as the newer models considering the service advisor repeated to say there were so many codes. I requested a copy of the codes and I was told they had to be mailed to me. I would have rather them to be honest as to turning the vehicle away than to take advantage of the labor cost when all was done was a hook up to a machine. Can I get my Money back please !

My wife brought our A4 into your shop on Thursday July 2nd for a simple oil change. We have been customers of yours for the last 15 plus years and only have our Audi's serviced by you, this includes simple oil changes. She waited 3 hours to have the oil changed. This is the most crazy thing we have ever been a part of. In this health crisis when things should move more smoothly she is made to be in contact and waiting for 3 hours in your waiting area. I emailed or texted before she came in that we only wanted an oil change nothing else and that was ignored because you tried to sell her something we did not want. The car has 90,000 plus miles and we do not want to put any more money into it. The manager after countless attempts to get a person to talk on the phone calls me just when the car was ready and she was leaving apologized to me saying it was over looked. That simple oil change and it being overlooked may have costs you a long time customer.

I can’t begin to tell you how impressed I am with Audi Westmont. First of all, I have been purchasing/leasing cars for over 30 years. This is my first Audi purchase and this has been by far my best experience. My sales associate, Lawrence Taylor went above and beyond to make this experience possible. There was a minor issue with the vehicle I purchased and he went above and beyond to make it perfect. He has been in touch with me following my purchase to make sure that I was satisfied. Follow up calls like that are truly professional. From the purchase experience to the financing of the vehicle, I could not be happier. This experience has turned me into a loyal Audi Westmont customer!!! Keep up the great work.

In January of 2020, I custom ordered a 2020 Audi SQ5. The ordering process was quite simple and I received the vehicle in April and was quite pleased with the process up to that point. When I signed the agreement to purchase the vehicle, I told the sales manager I'd purchase the vehicle if he'd agree to have the windows tinted for me. He obliged and I signed the contract. I paid for the vehicle in full and purchased every protection package the dealership offered. Fast forward to April when I received the vehicle. When discussing the cosmetic wheel protection package, I brought up to the finance manager that I was looking to have my rims powder-coated black. He then assured me that if I had my wheels painted black through the dealership (or whoever the dealer hires to do it), the cosmetic wheel package would cover the cost of repainting the rims should they need it, so I agreed. We scheduled a time for them to have my car in. I brought it in to have the windows tinted, a paint protection film applied, and the wheels/logos painted black. They had my car for 7 days. Upon initial inspection, I was quite happy. I thought the car looked great albeit very dirty on the inside. I then had my car detailed and the detailer was concerned to say the least. He pointed out the 10+ flaws in the window tinting, all the damage to my paint (the car was absolutely covered in swirl marks and scratches from where they removed the logos), and that the paint was already coming off the logos they painted. Unsatisfied, I brought the car back in and they agreed to re-do a lot of the work (which I was quite pleased about). When I brought the car back, they agreed to remove all the logos, get new ones (and get factory black Audi rings rather than repainting them like they did the SQ5 logos), compound and polish the entire vehicle, and re-tint the windows. They had my car for 2 weeks. The car's paint looked okay when I picked it up but I could tell the window tint wasn't any better and I told the service advisor I wasn't satisfied. I also noticed a piece of trim was burned and that the door seals had been cut with what looked like a razor blade. He told me to wait a week for things to "improve" then had me speak to the sales manager who originally agreed to have the windows tinted. I was absolutely astonished by his lack of professionalism and rude demeanor. I simply said "per the contract I was to have professionally tinted windows" and he proceeded to ramble on and on about how "this is why [he] doesn't sign contracts like this", "the person who does the window tinting has been doing it for 30+ years, knows what he's doing and does all [their] new cars", etc. He then told me he wanted nothing to do with the situation and said he'd send me a check for the cost of the window tinting, which he did. Later that day I was cleaning my rims with a degreaser and the paint started coming off the rims. I contacted a service advisor about getting the burnt trim replaced, the cut seals replaced, and using my cosmetic wheel package to get my rims repainted (I had planned to wait until my 10,000 mile service so I could just get all that done at the same time). They did everything to give me the runaround and now won't return my calls about getting the damage the dealer's employee did to my car. Yesterday, I took my car to a reputable shop to have my window re-tinted and paid $200 more out of pocket to have the windows done correctly than the sales manager gave me to have them done somewhere else. Additionally, the people at that shop found extensive damage done while my car was in the dealer's care. I have the go-pro video of the damage and have posted pictures describing the damage done to my vehicle as well as an estimate for paint correction to restore my paint to the finish it had before I stupidly trusted the dealer with my vehicle. Since no one from the dealership is taking me seriously I've filed a complaint with corporate Audi. I've attached images below of the damage done and the estimate for paint correction.

In January of 2020, I custom ordered a 2020 Audi SQ5. The ordering process was quite simple and I received the vehicle in April and was quite pleased with the process up to that point. When I signed the agreement to purchase the vehicle, I told the sales manager I'd purchase the vehicle if he'd agree to have the windows tinted for me. He obliged and I signed the contract. I paid for the vehicle in full and purchased every protection package the dealership offered. Fast forward to April when I received the vehicle. When discussing the cosmetic wheel protection package, I brought up to the finance manager that I was looking to have my rims powder-coated black. He then assured me that if I had my wheels painted black through the dealership (or whoever the dealer hires to do it), the cosmetic wheel package would cover the cost of repainting the rims should they need it, so I agreed. We scheduled a time for them to have my car in. I brought it in to have the windows tinted, a paint protection film applied, and the wheels/logos painted black. They had my car for 7 days. Upon initial inspection, I was quite happy. I thought the car looked great albeit very dirty on the inside. I then had my car detailed and the detailer was concerned to say the least. He pointed out the 10+ flaws in the window tinting, all the damage to my paint (the car was absolutely covered in swirl marks and scratches from where they removed the logos), and that the paint was already coming off the logos they painted. Unsatisfied, I brought the car back in and they agreed to re-do a lot of the work (which I was quite pleased about). When I brought the car back, they agreed to remove all the logos, get new ones (and get factory black Audi rings rather than repainting them like they did the SQ5 logos), compound and polish the entire vehicle, and re-tint the windows. They had my car for 2 weeks. The car's paint looked okay when I picked it up but I could tell the window tint wasn't any better and I told the service advisor I wasn't satisfied. I also noticed a piece of trim was burned and that the door seals had been cut with what looked like a razor blade. He told me to wait a week for things to "improve" then had me speak to the sales manager who originally agreed to have the windows tinted. I was absolutely astonished by his lack of professionalism and rude demeanor. I simply said "per the contract I was to have professionally tinted windows" and he proceeded to ramble on and on about how "this is why [he] doesn't sign contracts like this", "the person who does the window tinting has been doing it for 30+ years, knows what he's doing and does all [their] new cars", etc. He then told me he wanted nothing to do with the situation and said he'd send me a check for the cost of the window tinting, which he did. Later that day I was cleaning my rims with a degreaser and the paint started coming off the rims. I contacted a service advisor about getting the burnt trim replaced, the cut seals replaced, and using my cosmetic wheel package to get my rims repainted (I had planned to wait until my 10,000 mile service so I could just get all that done at the same time). They did everything to give me the runaround and now won't return my calls about getting the damage the dealer's employee did to my car. Yesterday, I took my car to a reputable shop to have my window re-tinted and paid $200 more out of pocket to have the windows done correctly than the sales manager gave me to have them done somewhere else. Additionally, the people at that shop found extensive damage done while my car was in the dealer's care. I have the go-pro video of the damage and have posted pictures describing the damage done to my vehicle as well as an estimate for paint correction to restore my paint to the finish it had before I stupidly trusted the dealer with my vehicle. Since no one from the dealership is taking me seriously I've filed a complaint with corporate Audi.

Amy and Joe were great, could not ask for an easier process. This is a first class dealership.

Always a pleasure working with Matt. Never disappointed after my visits to Audi Westmont. Thank you Audi Westmont and Matt Poore for always making my experiences here quite smooth

Had an outstanding service appointment with Audi Westmont. Eric Yeung could not have been more helpful.

Great service with efficient staff!! very friendly and did a great job of explaining all the work they did for me!

Overall experience was very good. Peter, my service rep, did a great job explaining the services I requested and making the overall process very easy.

Purchased a new Audi Q7 from them. Excellent experience, the sales person (Eusebiu Costea) was knowledgeable, respectful and very well prepared. The same goes for the Accountant that helped us with the finance. I researched the price well before my purchase and the price I got were very competitive. I wanted a spec that they did not have, they were able to order and get me the car I wanted within couple of days. I would recommend this dealer and sales person any time.

I had another 5 ⭐️ experience with Michael I at Audi Westmont. My car was promptly taken in at my appointment time & communication from Michael I was very efficient👍🏻 Michael I is excellent with explaining the car assessments and possible needed repairs or services & does everything he can to make sure the customer is satisfied. Thank you for a great service experience

This place makes your buying process ugly . Extremely inefficient salesman, and selfish

Service is usually great and straightforward! A five start can be earned from me once you start providing exceptional experience! At a minimum it would be nice to get into a clean and washed car following service appointments! Also, losing small parts or leaving caps uncovered is common experience for me!!

Set up visit online. Dropped car. Got text notifications when done. Easy Peasy!

We had a great experience at Audi Westmont. Naseem was our primary salesperson. He was very thorough, friendly, and easy to work with. The best part of his service was that he was very responsive when we reached out for follow up questions. Also, I really appreciated the no-hassle pricing policy they have for their certified used cars. It's a take-it-or-leave-it price and made us feel like we weren't being taken advantage of. Oh yeah, and we love the car too! The Q5 we bought is a beautiful car. Thanks Naseem and Audi Westmont!

Brought my A6 in for scheduled maintenance, tire rotation. There were several software updates outstanding as well as a recall. I was never contacted about the recall or software upgrades prior to showing up for the tire rotation. All of the services were completed and I am very happy with the quality of the work done. Had I known what was involved I could have arranged for a loaner instead of going a full day without my car and then have my wife bring me back to pick up my car he following day. I also requested a small dent to be repaired since I purchased the dent removal service up front when I bought my vehicle. Well I came to find out if the ding had a chip in the paint then this service will not apply and that I have to go to a body shop to have it repaired at my cost. I was not expecting any paint work to be done on the part of the vendor. I simply wanted the dent smoothed out per the agreement I signed and paid for. They refused to do the work so I paid 500.00 up front for what? These types of ‘fine print’ items were never explained or brought to my attention when I purchased my A6. Bait and switch?

Nothing but pleased with my service today. Big shoutout to Lawrence on the help. Great guy with a great attitude.

Great experience especially with it being my sons very first car purchase. Lawrence was Great and we would recommend him to anyone.

Michael was my service Consultant and he was amazing!!! He was very professional, knowledgeable, friendly and took great care of me in such a timely matter. I rate my entire experience with Audi of westmont 5 Stars ⭐⭐⭐⭐⭐outstanding!!!

Very helpful and friendly

Super friendly and knowledgeable staff. Took care of me right away. I was in and and out. Top notch service!

The customer service at Westmont Illinois Audi was the best. They listened addressed and also do a free check to make sure the vehicle has no other issues. Everyone in the dealership was and is always quite pleasant. Good job Westmont! Thank you!

I was traveling far away from home and a flat tire on Highway 294 near Chicago. I looked for the nearest Audi dealership and found your shop at Westmont. The service at your shop was great and made feel fortunate to belong to Audi family. The folks there including service attendant Peter, were courteous and very help getting our repairs done on time. I will continue to recommend Audi to all family and friends due to the service and attention from Audi dealership not matter where I am in USA! Thanks to the team at Westmont Audi!!!

Audi of Westmont has been a great partner with servicing multiple vehicles of mine over the years. Other than getting a hold of a live person, working with them is a breeze. Shout out to Matt in service for letting me be me, speaking candidly to him, and expressing concerns. Also, after not driving an Audi for 15 months +, I went from an A4 to an Acura TLX (hated every minute of ownership), and now in a S4, Matt remembered a very serious health issue I shared with him that I was going through with my husband when he was working on my A4. He asked me about it during this visit, and that right there is how you keep a customer for life. I could not believe he remembered that from almost two years of not seeing me, and it meant A LOT. Thanks Matt for being awesome!

Excellent service. Greeted upon arrival. Loaner car given to me. Car completed when promised. Pleasure to do business here.

Three stars for ease of appointment scheduling, the lounge area and the inspection report. Two stars were taken away for the service advisor Mike Ratokovich. 1. His attitude was dismissive when he learned that I was there for an oil change and didn’t want any other services. 2. It took THREE hours for a scheduled simple oil change simply because even though I specifically told him I had purchased a service package there when I bought the vehicle that I had used many times before, he somehow couldn’t find it in the system and waited until after everything was done for ME to ask HIM to call and verify that I have a service plan. His demeanor was offensive as if I was bothering him to do his job. 3. No car wash My previous advisor had been pleasant and helpful, it’s too bad he’s no longer there. My Audi is 10 years old and I’m in the market for a new car but I’m never returning to Westmont Audi.

They forgot to remove the plastic protection from the seat, steering wheel and floor.

Have spent $6,000 on two repairs in last month. Car returned without car wash or cleaning inside either - and they sent follow up bill for $18 for not even 1/4 tank used on loaner. Incredible.

Worked with Sebi in sales, who has been with the dealership 6 years. This is my second new A3 cabriolet purchase from Audi Westmont. As a woman, I don’t normally feel comfortable with *anything* car-related but Sebi was patient, very knowledgeable, respectful and kind. He took me seriously and worked wIth me on my options, while maintaining a polite and friendly demeanor throughout. I feel that I was treated very well as a person, regardless of gender. He was also very responsive via text, which I appreciated. He’s a class act. I would recommend Sebi and will refer family and friends.

Worked with Sebi in sales, who has been with the dealership 6 years. Would recommend him any day. This is my second new A3 cabriolet purchase from Audi Westmont. As a woman, I don’t normally feel comfortable with *anything* car-related but Sebi was patient, very knowledgeable, respectful and kind. He took me seriously and worked wIth me on my options, while maintaining a polite and friendly demeanor throughout. I feel that I was treated very well as a person, regardless of gender. He was also very responsive via text, which I appreciated. He’s a class act. I would recommend Sebi and will refer family and friends.

Service was completed timely and, as usual, the service personnel were courteous and knowledgeable.

Professional attention by Mike. Detailed coverage of A6 status due to exceptionally low mileage, well done on service performed with followup for my next service appointment. Care and caution was taken in respect to the pandemic at this time.

Best Audi dealership around!

Friendly, efficient, safe and knowledgeable! Thank you Andy! Helpful and patient!

Have always had my winter and summer tires swapped out by these guys and it's always painless and even less $$$ than the tire shop down the street.

Took my vehicle in for a normal 20,000 mile service. I had a few different minor issues with the car. It took an entire day to give me an update when my vehicle was going to completed. I picked my car up the next morning to it being dirtier than I left it. I got home to notice a large chip on the hood. Extremely poor communication and service. Now I remember why I didn’t purchase a car from this dealership.

This visit was great until they told me to spend about $800 trying to find a high oil use issue that I had been complaining to them about for years, including from before the warranty ended. They had never mentioned this oil leak service before. So to find the dates when I complained, I looked back through all my maintenance invoices since I bought the car--I saved them all and did all service at this dealer, which is where I bought the car. They conveniently never wrote down the high oil use issue. Now I guess I am the fool for trusting them and not insisting on a fix or at least verifying they had written it down.

Very fast, very easy, very smooth experience. Up front about costs and made sure we knew everything we needed to do so we left with no questions.

Hands down best purchase and continue customer service experience I have had anywhere. I like setting up an appointment and the car is taken on time and I have a comfortable place to wait until the service is completed. Picking up my car at my home for service during the pandemic was very much appreciated.. Thank you Westmont Audi

I like the no hassle approach to purchasing a car. The experience was pleasant as opposed to a nerve racking ordeal. My salesperson was well versed in his knowledge of the product he was selling. I would deal with Audi Westmont again.

Everyone was very friendly and attentive. I like how Audi does an inspection every time you bring your car in for service..

Excellent experience, with no hassle or pressure from any of the staff members, sales or finance. They are very put together and professional. My experience started with email and phone call, where we worked out most of the details and finance. When we went into the show room, the cars discussed were already pulled up for a test drive and the staff expected us and knew what we were looking for. Lawrence and Sebi, the Specialists were very knowledgeable about the cars and features. They really help you narrow your vehicle. Scott and John, the managers, made us feel really comfortable and welcomed. I would highly recommend this Audi dealership.

This dealerships service dept is top notch. Always friendly and courteous. Plus they are talking this covid19 very seriously. Thank you.

I took my Q5 in to Audi Westmont for its 55K service. I specifically stated I did not want any extras, and even passed on replacing my relatively new wipers; which they recommended. After a couple of hours the advisor called back and said the service would be about $1000. Since this was my first service after Audi Care expired at 50K I did not know what to expect, but being an Audi, knew it wouldn’t be cheap. I picked up the car, paid the bill and returned home. When I reviewed the 7 page receipt it soon became obvious that Audi Westmont slipped in $500 worth of unnecessary services that are not part of the 55K service. My Q5 is in perfect condition and needed no repairs per the inspection, yet they added an injector service and motor oil treatment for $500; doubling the normal cost of the 55K service. I have left 2 messages for the Service Manager (Jerry Mitre) and have not received any response. It is this type is thievery, and failure to follow up, that gives dealers like this a well-deserved bad reputation. I will be contacting Audi USA as well as the BBB to report this unethical behavior and complete disregard for my attempts to reach them. Potential customers beware, and avoid this Service Department!

Excellent experience, with no hassle or pressure from any of the staff members, sales or finance. They are very put together and professional. My experience started with email and phone call, where we worked out most of the details and finance. When we went into the show room, the cars discussed were already pulled up for a test drive and the staff expected us and knew what we were looking for. Lawrence and Sebi, the Specialists were very knowledgeable about the cars and features. They really help you narrow your vehicle. Scott and John, the managers, made us feel really comfortable and welcomed. I would highly recommend this Audi dealership.

Working with Lawrence was a pleasure. He made the process of ordering a 2020 SQ5 very easy and stress-free.

I have never had a bad experience at this dealership. Everyone is very attentive. Saturday morning is the worst day to go as you can imagine everyone and their brother are there. But, during the week, or when they are not busy, they bend over backwards. I have had many very positive experiences.

Matt Poore is an outstanding service rep. He is thorough, professional, courteous and very competent. He always tries to get me in and out as fast as possible. I service three Audi's with Matt and each and every time my service experience gets better and better. I no longer dread bringing in the cars for repairs/maintenance having Matt as my service rep. Audi Westmont overall rates high with me and our company. He is very helpful and knowledgeable and a pleasure to work with. During pandemic, because I am a diabetic and high risk, Matt went the extra mile to be sure I was safe spending only minutes inside the dealership and providing me a CLEAN loaner vehicle while my Audi was serviced. COULD NOT HAVE ASKED FOR MORE and was truly grateful Audi Westmont and Matt cared about ME as well as my vehicle/business. Highly recommend.

Andy at Audi of Westmont Service department went above and beyond to take care of me and my car. There were many complications in my warranty situation and he would not stop until he got it all straightened out! I can't say resolved because it wasn't something he could resolve but he figured out the warranty situation and Audi at Westmont took care getting my car repair which should have been under an extended warranty but wasn't, done for me at no charge. I highly recommend them!

Matt was great and always has been kind since I've taken my car in for oil changes etc. Personable and professional.

Matt is very knowledgeable and always provides excellent customer service.

I always receive stellar service when I am at Audi Westmont. But, especially during this time, the level of service especially from Michael was out of this world. I will never go anywhere else.

I'm a repeat customer and once again the experience was excellent. Our salesperson listened to what are requirements were and took the time to work with us to obtain the outcome we wanted. He wasn't pushy like most car salesmen are. In addition the paperwork portion of the experience was quick.

This dealership consistently gets 5 stars from me for their excellent customer service and service. No matter who is handling the service on my vehicle, I am treated at a level of care that the ownership should be proud of.

I brought my Audi for service here and I can't explain how amazing service was here. Matt my service advisor was beyond knowledgeable and professional. My car was done quick and came back spotless clean. Thank you Matt P. And Audi od Westmont

I had a problem with my wind shield washer fluid and they updated the software and it seems to have solved the issue for now. They were courteous and finished on time.

My car was in service to take care of recalls and have an oil change. During this time of COVID-19 quarantine, Audi Westmont, when the car was finished, sanitized my car twice and dropped it off in my driveway. I really appreciate this level if dealer service.

Just bought a 2016 Mercedes C450 AMG from their pre-owned section. The car is absolutely phenomenal and the customer service I experienced was impeccable. Ask for Sebi whether buying used or new. He is a great salesman! He treats you right and sells quality inventory. BRAVO!

My car was in for service. While at the body shop, it was parked illegally and I received a ticket in the mail. I have contacted Audi Westmont numerous times to get the ticket resolved, but have received no response.

Matt was very helpful. Unfortunately, I may have clicked something to remove the ability to get texts directly from the dealership so I did not receive any information on the service center getting my tire in. However, when I called a week later, Matt was very helpful and was able to have me come in to have it taken care of very promptly.

The team at Audi Westmont is first class. They matched the Beverly Hills Audi experience I had in 2017. Kudos team Audi!

Audi Westmont has top notch customer service. Go see Lawrence Taylor. LT will make sure he gets you in the best car for your budget! Team Audi

The service department here is a bad as it gets. On numerous occasions they recommended work to be done that was unnecessary. First time was told I needed new tires which was interesting since they had just been put on elsewhere 3 weeks prior. When I questioned the service advisor he back pedaled and made up some bs excuse that the tech must have gotten mixed up. The second time was much more involved. Rain sensing wipers were not working. They actually told me that the windshield that had been replaced by a body shop was not an “Audi” windshield so it did not have the needed technology for the rain sensing wipers to work. What technology is in a piece of glass??? What was missing was literally a clear sticker on the back of the rear view mirror!!! But this was not before a new windshield was purchased and picked up by a glass installer and brought to my house to be replaced. The installer called them out on the scam they were pulling and was able to return the windshield. And instead of a $1000 fix that Audi insisted needed to happen. It was $75 for his time and a sticker he had in his van! These people are so dishonest and doing everything they can think of to make a buck. I’m sure being female and them assuming I have no clue about cars played a large part in how I was treated. Do yourself a favor and never darken their doorstep.

Very professional and courteous.

Initial courtesy check of new vehicle at five thousand miles

Very dull service. Tech have no idea how to do effective & prompt service.

VERY POOR SERVICE.

Kyle Roady is the best advisor I have ever dealt with!

Worst car buying experience I have ever had. Had to wait around for 6 hours while my scheduled appointment with the salesperson was in place for weeks. I had sent all the paperwork a week before so I could have an easy buying process. I came in and the sales guy was helping another couple while attempting to help me. Every person got helped but the finance guy didn’t call me into his office until close. The staff was rude to me as if it were my fault that they were so behind. I was under the impression that when you buy an Audi that they’d at least treat you like a paying customer. I still haven’t been able to get the documentation to even plate my car and now my temp tag is expired and I have a trip I have to go on with expired plates and they can’t do anything about it. Just an awful experience.

Fake fake fake.

Very bad experience!

Matt Poore did a great job with getting my tire fixed!!!keep up the great work matt!!

Attention to detail was excellent. They provided a free loaner, and the condition was clean, new, and enjoyable to drive. My maintenance was done earlier than stated, and the runs great. Thank you Matt, Blake, and the entire team

Great sales and service experience! The staff goes above and beyond expectations to satisfy is.

They requested I bring my car in for a checkup. I felt that was an exceptional invitation. I never had a dealer do that and I never think about taking my car in unless there is something amiss. It was good to have a checkup after the winter months. The car looked great when finished and I felt secure with it?s operation.

Their behavior very rude. recommended other packaging company!

I recently took my Audi Q 5 for a recall on the trim of the rear tire. Micheal was the service consultant- and he did an excellent job. My car was ready earlier than I had expected and had been washed too!

Honest and efficient negotiation. Expectations were set, met and frankly exceeded. Very pleasantly surprised!

I recently had the most objective negotiation ever with a car dealership. I was prepared and the dealership kept their word and didn’t try to change the deal once I arrived on site.

Brought the car in for repairs, was out within a few hours , with car repaired. Working great again.

Matt and team did a great job of providing great service, called to update on repairs, and was flexible with my schedule. When picking up the vehicle, he explained everything in detail, and made sure to cover anything I needed for next visit. Thank you!

I went to dealer for recall service. I was assisted by Mike. It went smoothly. Of course recall service was no charge, so that was nice. Other than the fact that dealer prices for maintenance are a little higher than other places, I would highly recommend it.

I have been a customer for several years- have always had exceptional service/ buying experiences

Every time I come into Audi Westmont for service, I receive great service. They get me in right away, everyone is very courteous and efficient. And my car comes out sparkling clean.

Josh was knowledgeable and the overall service experience easy and comfortable

Very helpful and very quick!

Andy did a great job of taking care of my problem, getting me a loaner quickly when I needed it and being responsive to my questions.

Went in for a complimentary vehicle inspection . Upon arriving, Matt made sure any of my concerns were taken care of. He was able to find someone who fixed a ding on my door while I waited for the inspection. Couldn't be more satisfied !

Great place to buy your Audi. No pressure sales approach. Very friendly salesman. William Calderon was easy to work with. Very knowledgeable and helpful. Ask for him when you are there.

Came in for a standard oil change. Michael took care of me and provided excellent service! Very personable staff, will be coming only here from now on

Great dealer

Even though it was a busy Saturday I didn't have to wait in line. I was able to relax while service manager came on got me when needed. Prices were very reasonable and was able to get prices on my next service easily so that I know what to expect.

Kyle was awesome, directing all necessary repairs with respect and care. The team was efficient and worked to make my Audi run like a dream. I am mist pleased.

Terrible service dept experience. Emailed customer service and no response. Won’t be back!

Good process, able to negotiate on line. Finance process efficient.

Always attentive and professional. If pre-planned it is easy to get new loaner car. Service writers know their stuff and track your car throughout the repair process, informing you along the line. I think very highly of their staff and their commitment to service.

Worked me in with no appointment. Addressed my issue in a timely manner. Consistent, quality service everytime.

Negetive.

Very bad.

I went there on 02/26/2020 at lunch time to review some cars and take a test drive. I walked in the door wasn't greeted I saw about 12 employees or salespersons on their phone or at computers. One was with a customer the rest of them were not. I walked all the way to the service area and left. Never thought that I would have to ask someone to show me a car when I was one of only two customers on the sales floor.

I hate to write this review but I'm so upset by what happened in my car buying process. This dealership chose not to care about me as a customer because I am not local. Last night (2/25/20), I found a van I liked online. The dealership was about to close so I clicked the "schedule a test drive" button. That way it would be seen that I was interested first thing in the morning. Here is where I will add, I live in Las Vegas. Audi Westmont is owned by Auto nation. We have a local Auto nation, so I called my local dealership. Spoke with someone very helpful. Set up an appointment for 12pm today (02/26/20) to have my car appraised and do all necessary paperwork to have the van transferred to this location. Sure enough, I got an email a few minutes before Westmont opened regarding my test drive inquiry. I called immediately and spoke to a gentleman. I had a few things I was curious about. I gave him that list. He said he would check on it for me. I let him know that I had an appointment at my local auto nation at 12 my time to do my appraisal and paperwork. I asked him to put a hold on it until I got to my local dealership. He informed me that they typically require a $1000 deposit to hold cars. No problem. I told him that I would go to mine as soon as they opened instead of the 12 pm appt and do cash or a check to hold the van. He emailed me pictures of the items I requested. He did say that he was waiting for the manager to get in to see about the second key fob. No problem. The emails with this sales associate started at 7am my time and concluded at 11:07 my time. Which is also the time I left the dealership here with all my paperwork completed. All that was left was to send it to them and start the transfer. I was happy. About 30 minutes later, I got a call from the gentleman here that I was working with letting me know that he just got off the phone with the Westmont location. They told him that their understanding was that I was coming to their location. This is 100% not true as I mentioned several times that I will be working with my local dealership with the transfer and also inquired about the cost of the transfer. He was also told that the van was currently out on a test drive. A van that I had just been told would be held for me. That I had just been emailing about letting the gentleman know that I was doing my paperwork. Not once was I told in any conversation or email that they were unable to hold the vehicle. My sales person here asked that I call the Westmont location and clear up any confusion regarding where it was going to be purchased. I spoke to someone who I believe said they were the sales manager. I don't recall her name. I explained what had happened and who I spoke with and what I had been told and emails/calls that had been exchanged. She told me that they don't hold pre-owned cars without paperwork. Especially for anyone out of state. And in all the communication I had with the sales person at their location up to 1pm their time. I was never told that they weren't holding it for me while I did my paperwork here. I informed her that I did have that paperwork and they were trying to send it over but were told that the car was on a test drive. I asked what to do now since I had paperwork. She informed me that they can't just go tell the guy driving it that it's actually sold. But she had no problem telling me that they sold the van out from under me. I understand now that they don't put holds on pre-owned vehicles. However, there were many times that this could have been relayed to me. It wasn't. Each time, I was told it was fine. I made sure to stay in constant communication with Westmont so they knew I was a serious buyer. I feel they knew exactly what they were doing when the gentleman went to their store wanting to test drive/purchase it. They could have told him there was a potential buyer in front of him. Someone currently doing paperwork. But they chose not to. Afterall, if it were shipped to my location, they wouldn't get credit for that sale...

Bad service.

Great Customer Service and the Team at Audi Westmont were so knowledgeable on the Vehicle I was looking at. I never felt pressurized to purchase and I was even give the vehicle for the Afternoon to test drive and show the Wife. William was great during the whole process and also during the final purchase, the sign off was so professional but I also never felt any pressure to purchase the additional services that were offered. The facility itself is great and a very comfortable place to do some work or to just relax while your car is in for service. Looking forward to a great relationship with Audi Westmont.

Westmont Audi is always professional and provides great customer service. Has me thinking about a second Audi.

I got very bad service.

Good customer service

AUDI Westmont is the best! They appreciate time is important and they don?t waste yours! Very effective and thorough!

Bad experience.

Went to Audi where I purchased my vehicle from to get serviced.First issue was the car fax they provided me with was inaccurate .The second issue was they told me they let a big garbage can hit my car while in there possession,allegedly because of high wind. The customer service wasn’t good they basically keep giving me the run around & due to the car fax being inaccurate they basically refused to help me fix the issue I was originally having wit my car...They were no help at all I wouldn’t suggest anyone to deal with them ...POOR SERVICE ALL THEY WAY AROUND..I even reached out to Blake the manager he never got back with me after I left a message. I then was referred to deal with Michael where he told me it’s nothing they can do for them selling me a uncertified vehicle.

Second service visit at this location. No reason to go elsewhere, top notch!

Bad service, poor communication!

Great service team that is easy to work with and always helpful and responsive. Special William Calderon great customer service

Very pleasant experience. Sebi was very attentive and Listened to all our questions and concerns. He was excellent

Be careful with this dealership...

The service providers are super aggressive and don't care about you. I sadly say that I don't recommend it anymore.

Michael I. from Audi Westmont is the best! He took care of all the issues with my car.

I'm in the market for a new car, and I just had a horrible experience at Fletcher Audi Westmont.I would not at all recommend doing business in this establishment.

One star because I don't want to be explaining how they made us feel degraded.

This was my first visit to this dealership and is going to definitely be the last.

Great team and service. I’ve been going there for many years...

The person I worked with was knowledgeable and helpful.

Excellent service by friendly and knowledgeable staff. Can trust this dealership to take care of your car.

Great overall price and service at this dealership

By far the absolute worst car buying experience of my life. I have been working on, restoring, building, customizing, cars since I was 15 years of age. The management is rude and dishonest... anything for a dime would be the phrase. If you are a car enthusiast or an Audi fan, stay clear of this dealership.

My husband and I had the displeasure of doing business with this dealership yesterday. Despite emailing back and forth with a dealer and telling him that we would be in the dealership the next day to purchase, we arrived to find out they had sold the car. They then wanted us to buy the same car with more features for more than what we had wanted to spend. The dealer ended up lying to us about the price and the situation was more and more disappointing the longer we stayed in this facility. We were on a very tight timeline to purchase a car and I believe the dealer took advantage of that.I would not at all recommend doing business in this establishment

If you want to pay more and be insulted while doing it, go to Audi Westmont!

Shamelessly shady up-sell on maintenance.

Service was good, but the service went on an hour longer then I was told it woukd he completed

Good service from Matt at westmont, IL. The service was timely.

OUT-OF-STATE BUYERS BEWARE!At worst, it was deceptive.

Had a very great experience with them especially Josh. I will be back for sure

Very happy with customer service here, Michael was very professional and helpful, couldn’t ask for better! Regrettably the service couldn’t duplicate the issue I have with the car so therefore nothing was fixed.

Excellent service for an out of town customer. Service done quickly to get us on the road again. Kyle was extremely knowledgeable and communicated quickly & thoroughly. Highly recommended this Audi Service Center.

Excellent dealer and repair job done. Job completed and deliversd on time. Matt my service rep was very competent and friendly

The service department(Josh) is always the most thorough and accommodating. This and the fact I love driving my Audi makes for a great experience.

Had a flat tire in a Saturday. Service department took me right in and even took care of a recall item at the same time. It was a painless flat tire experience.

Service department was very kind and professional.

Scam beware !

Much better service experience this time around for my Audi A6, got a loaner car quickly, my service advisor Joshua kept me updated and informed in a timely manner. Work done in faster than expected.

Happy with my service. Took my car in for a recall. The service was quick and my car came out washed and looking great. The waiting area had coffee, tea and bottled water. My previous experiences here have been just as good. I’ve found the service team to be honest and fair regarding required maintenance.

Michael I in service was amazing to work with it! Make sure to see him when you’re there!

I have been extremely satisfied with everything at Nationwide Audi. They are so helpful and accommodating for service.

I went in for service and the team was very helpful and prompt. Recently, I was here to obtain a vehicle. The sales department did a great job of ensuring that all of my expectations were met

Very personalized service from the sales and finance teams. A nice added touch was when the finance manager of the dealership reached out personally to get feedback on my satisfaction and sales experience.

Work done quickly. Waiting area is first class. Car wash was appreciated but the snow fall made the S5 dirty again.

Andy handled my service needs for my Q5 promptly and efficiently.

I was very satisfied with my purchasing a vehicle from this dealership. They were kind, cordial and professional. The salesman as well as the manager were familiar with the area I lived in. That was a big deal because I live over 150 miles away.

I was looking for a used 2019 Toyota Avalon Touring and was unable to find one with low miles locally. I decided to search online and found one at the Audi Westmont Illionois dealership. The salesperson, Art was very responsive and thorough in answering my questions about the vehicle. The buying process and shipping to Atlanta went smoothly. Art kept me informed every step of the way!

I had to buy a car in a hurry as mine was totaled (not my fault). We found a 2017 Q3 that met our needs. Art in sales and Kyle in Service were extremely helpful.

Leased a q8 from Audi Westmont. They have me the best deal as I?ve shopped multiple locations. Naseem Chaudhry, my sales rep, was very helpful throughout the process.

Great e Perrin was buying car. Knowledgeable salesman and support staff.

Customer service is excellent, technical service quality needs to improve.

The service department is the best, specifically Michael Izguerra was great to work with. Helpful, accommodating, explained everything that was going on really well, He handled getting my Q3 back to perfect condition. 10 stars.

They got my car in on an emergency to fix my blown tire and realignment to get me back home to Iowa that night🤗

excellent service. works was done on time...service tech kept me informed. price was appropriate.

I want to thank Robert Sinpe. for his great and Honest customer appreciation thank you for all he do to make me feel comfortable. Again thank you

Service is fast and professional at Audi Westmont, and I always get my car back looking clean and sharp. I choose to wait there for the work to be done, because their waiting lounge is very comfortable and business ready: wi-fi is great, seating area is plentiful, and I can put on my headphones, flip open my laptop and go right to work.

Changed the lease deal on me. $130 a month more from original quote on exact same car. Never had a worse experience than this leasing a car, which I have leased at least 30 cars in the last 35 years!!

Westmont Audi is great. I always take my care there and I always ask for Andy. He is very Knowledgeable about cars, he has great customer service and he goes above and beyond to ensure I always leave the dealer feeling taken care of!

Westmon Audi is the only dealer I take my Car to. I always as for Andy, He is very knowledgeable about car, he has great customer service and he is always going above and beyond to make sure i'm taken care of every time I come in. I like a number of other people are not big fans of going into dealers and Andy takes that away with his professionalism and up front honesty about whats going on with my car.

Westmon Audi is the only dealer I take my Car to. I always as for Andy, He is very knowledgeable about car, he has great customer service and he is always going above and beyond to make sure i'm taken care of every time I come in. I like a number of other people are not big fans of going into dealers and Andy takes that away with his professionalism and up front honesty about whats going on with my car.

Excellent Quick courteous and efficient service. Listened to my gincerns

Very unprofessional

Kyle Roady was a pleasure to work with. He was very thorough in explaining what services my Q 5 needed. His communication was great, he called when he said he was going to as well as was timely in returning my phone call. the facility is very nice. When I do come back to Audi Westmont, I will ask to work with Kyle again.

Good experience. Process was easy from start to finish

Michael is a great service rep coordinator. He made sure I got a loaner and was taken care of. High level of service, thank you.

I usually just come in for a wash, but this was my first time coming for service on a recall and some issues on my car. Matt was the one who attended me and Mike helped me out with some question I had. Both provided outstanding service! These are guys you can trust and get along with.

My experience at Westmont Audi is that I go in for my regular checks thinking I will have an approximate $500-$750 cost and it ends up coming to $2,000 to $3,000. I just had another such experience where I was told that I needed a windshield fluid sensor. I was charged $186 diagnostic fee when I said no to recommendation. I drove out and found the warning light off and has stayed off. When I asked for an explanation they said they would not refund and they would not be changing. No proof given that technician spent ant time at all other than to see an opportunity for additional fees.

No recommend unneeded repairs.

My experience at Westmont Audi is that I go in for my regular checks thinking I will have an approximate $500-$750 cost and it ends up coming to $2,000 to $3,000. I just had another such experience where I was told that I needed a windshield fluid sensor. I was charged $186 diagnostic fee when I said no to recommendation. I drove out and found the warning light off and has stayed off. When I asked for an explanation they said they would not refund and they would not be changing. No proof given that technician spent ant time at all other than to see an opportunity for additional fees.

Maintenance manager was all around the best. Had all the info and discussed options. In and out. Very good experience.

Robert in the service department took great care of me and got the recall fix completed in short order and was able to provide me with a loaner car on short notice. He went above and beyond.

I received great service at Audi Westmont. In all areas; from the service technician, Matt, to the repair done, to the staff answering the phones. They were able to get me in quickly. Our service tech Matt was very friendly, professional, and easy to talk to you and understand regarding the repair. I appreciated that I was not sold up on any other services. Matt kept us informed about what was going on and options available. I appreciated that when the repair was done while we were out of town they were happy to keep the car until our return. The car was nicely clean upon pick up. The problem with the car was the heater was not working in the winter and it works great now!

Excellent sales and support staff; thoroughly explained vehicle/instrument functions. Paperwork process was smooth, timely and efficient

Great customer service! I’d like to especially point out one of the advisors at Audi of Westmont. Andy digregorio is by far their best advisor at the dealership. If you are a new customer or even a returning customer with maybe a bad experience with someone like Kyle Roady I would HIGHLY recommend you go to Andy for assistance. I say this because he takes the time to develop a good relationship with every one of his clients and he has always treated me as his number one priority when I get my vehicle serviced. He won’t ever have you waiting until close without a ride home and if he feels like that may happen he will let you know well in advance so you are not faced with that problem last minute. He is extremely useful and helpful when you do have any type of questions or concerns about your car he will answer them honestly and also has a great amount of knowledge about cars in general (especially Audi’s). If anyone is reading this I recommend you guys go to this store and if you are getting your car serviced Andy is the person to go to hands down.

Short: Run, don't walk away from this dealer. When I bought my a6 I was sold a wheel and tire coverage plan explained to me that any damage would be result in a replacement. Luck would have it I have two bent wheels and they are denying coverage since the wheel holds air. Complete snake oil bs. Long: my car has had transmission problems and ended up needing a complete trans replacement. The original problem came back again and I dropped the car off 1/10 completely fine, picked it up 1/16 after techs took the car home and tried to replicate the issue, it was shaking on the highway. On the morning of the 17th the vibration was so bad I pulled off the highway and thought I lost a wheel balance weight, tire shop when to balance and both driver side wheels are bent. Not caring how the damage happened since it will just be replaced according to what I was sold, I call this scam of a dealer and not only did they say I didn't buy a wheel plan but I bought an extra service plan that covers a brakes and other things (than why did I just pay 700+ for a rear brake job recently?). I had to call the number on my contract and get all the details to relay back to the dealer. And this is THEIR branded AutoNation wheel plan and now they are refusing to replace or even fix the wheels since they "hold air". Apparently a car shaking on the highway is acceptable to Autonation. Save yourself the headache and find a different dealer (I bought a similar plan on my S5 from Audi Hoffman and have had 0 issues, go there), if you must buy here don't fall for a 1200 dollar wheel plan or any of their dealer on nonsense. This place is nothing but a facade.

5/5 Star Service, Done in an organized manner, took good care of customer and customers needs. Thanks to Josh Grant

Service department is very thorough. Staff is very professional and courteous. They go over issues with your vehicle promptly explaining why things need to be serviced. Things are repaired right the first time!!

Michael Glusak is excellent. Very responsive, efficient and always goes out of his way to make my Audi service experience a great one.

Good service. Be a bit quicker possibly noticing that a customer is waiting assistance. I don?t think it?s the service reps, it?s more the layout when you walk in the customer service area. Tricky to tell who?s in line etc

Excellent customer Service , went for 10 K service washed the car in side and out.

Audi Westmont Service Department does a great job. They are very thorough and take the time to insure all work is top notch. It’s so reassuring to know that I won’t have to be making multiple follow-us trips to the dealership for the same problem. The service agent, Josh, did an excellent job of communicating status updates so I never felt they forgot about me. Keep up the great work. I am so glad I made the decision to go with Audi Westmont.

Called to schedule service for 2 recallr and a multi point inspection as my car has been constantly telling me it is overdue.. The person on the phone was very nice. I told her I would like a loaner. She said there were none available at that time. I told her the service to handle these recalls was not urgent and I would be willing to wait a few weeks to be able to get a loaner vehicle. She was able to schedule me a few weeks out with a loaner vehicle. I brought my car in for service. The service writer was surprised that I would be getting a loaner vehicle. He told me that they typically do not give loaner vehicles for this type of service. I found that strange as the service was to repair issues that were serious enough for Audi to issue recalls. Regardless of that, I feel that Audi is a luxury brand and you would think that they would provide this to their customers if possible. My wife has a Lincoln and they pick the car up at our house and drop off a loaner. They also return the car when the service is done and take the loaner back. I don't need an Audi as a loaner. I just need transportation to get to work. I don't want to use my time off to sit in a dealership getting service on my vehicle. Maybe they could get some less expensive cars thru their AutoNation network to bolster their fleet. I am sure some customers would only accept an Audi as a loaner. Many, like me, would just be happy to have transportation available, even if it is an economy car loaner. The service adviser called me a few hours later to tell me the service was complete. That was great and I was very happy they completed it so quickly. I had some afternoon meetings scheduled so I went back to the dealership right away. Blake took care of me as soon as I arrived. He was terrific. He went over the services performed with me and got my car. It was washed and looked great. I was in and out in 10 min. My experience was mostly positive. The reason I am giving 4 stars and not 5 as they did not reset the annoying "service past due" notice that constantly shows up on my dash. Only the oil change due can be reset by the car owner.

When I first arrived for my appointment, I was left standing in the service area for about 15-20 minutes waiting to be called. While one individual ignored me with no customer, Michael Glusak finished with his customer and called me up to the counter. He was extremely attentive, friendly, and informative on the wait time. He walked me back to the waiting area, despite me being familiar with it, and showed me where to get coffee and the bathroom location. It's the little things like this that make me feel appreciated to be in the Audi family and highly likely to come back in a few years for my next vehicle.

I recently took my 08 audi a4 in for an airbag recall that was supposed to be an hour out of my day. I had just got off of working a 16 hour day and was running on 3 hours sleep. So I figured get it in and done and go home. What I was unaware of is that when I signed the consent to have the recall done I was also signing to have a complete inspection of my vehicle. 3 hours sitting in the showroom and finally my car was done. After 2.5 hours I asked where my car was and was told the mechanic found alot wrong with the car. It wouldn't be much longer. If they had asked me about doing the complete inspection I would have declined due to not having time. I will find another dealership to deal with. 1st and last time I will go there. Jason V

I experienced the usual quality service and efficiency that I always receive at this dealership. It is always a seamless transaction. I highly recommend this dealership.

Extremely happy with the care the Service Department provided in our recent visit to Audi Westmont for brake maintenance. The team went above and beyond to make sure they addressed the issue for me!

I have been a customer of Audi of Westmont since 1998. That in and of itself is a testimony as to how I feel about this dealership.

Good service when I brought My car in for 20,000 mile service.

Great service by Mr Mike Glusak service rep. Very knowledgeable about my vehicle being serviced.

Few days ago purchased a new Q5 at Audi Westmont. The salesperson, Lawrence and manager, Amy provided an exceptional service. Both of them are highly professional and extremely friendly. They far exceeded any possible expectations for making this, sometime cumbersome, process as smooth and pleasant as possible. Great sales team!

Some of the worst service ever! I simply was instructed to bring a new 2019 Audi A6 in for a prearranged 3:00pm routine service appointment. After informing Service Consultant Michael Glusak several times of the owner’s name, he still failed to find the appointment on the computer. He became rude from there on. He repeatedly asked what service was required. I informed him “It’s not my car. I was simply instructed to deliver the car for a 3 O’clock service appointment”. Michael then looked at me and asked “How did you get the key?”, as if I stole a $60,000 car and brought to Audi Westmont for service! It only became worse from there. My rant is over. Michael Glusak is in dire need of an attitude adjustment. I can only imagine he is a reflection of the management style at Audi Westmont. Terrible service!

I've been going to Audi Westmont for several years and usually find the service to be of high quality and the staff to be helpful. On this particular trip, I needed to take my car in for a safety recall. The work was completed and I drove off without incident. Later that day, I turned my windshield wipers on and one of them was completely broken - damaged when it went through the dealership's car wash. I took the car back on Monday and explained the situation - they replace the wiper, but charged me for it even though they broke it. There wasn't much of an explanation given or an apology, but they gladly took my money as I didn't have time to another place for this repair. Disappointing.

Thanks William Calderon and the whole team at Audi ... the purchase went very smooth. The follow-up has been great so far and I've only had the car a week.

As usual Westmont Audi went above and beyond my expectations. My service advisor, Andrew was attentive to the issue and discussed additional concerns that required my attention. Prompt, outstanding service is very much appreciated! Many Thanks

Honest people. Fast deals. Not a lot of back and forth like every other dealer. Straight forward good deals. Naseem and Juan were my agents and we’re very helpful.

(Translated by Google) All very well (Original) Todo muy bien

Our experience was absolutely awful! I don’t know if they have changed ownership or management but the customer service and all over knowledge/ response time .. AWFUL! After I dropped my car off for my appointment I was told it will take longer and they’d need to keep it over night. Fine. However.. by 4 pm the next day after calling multiple times.. they still had not started on it. I ended up picking up my car and taking it elsewhere. The new place I took my car was lovely! They looked at it right away.. cost half the price of Audi for the same work.. and said half the things Audi suggested I get worked on we’re not needed. This dealership seems like a joke now! No one answers the phone, no one knows what’s going on, and no one seems to be held accountable!

Terrible service. Didn?t even get the answer to why I was having an issue. They had recs but never gave me any paper with those specific recs after asking multiple times. Didn?t return calls. Never coming back.

First time to work with Andy Digregorio - excellent job! No appointment, no problem..

Our experience was absolutely awful! I don?t know if they have changed ownership or management but the customer service and all over knowledge/ response time .. AWFUL! After I dropped my car off for my appointment I was told it will take longer and they?d need to keep it over night. Fine. However.. by 4 pm the next day after calling multiple times.. they still had not started on it. I ended up picking up my car and taking it elsewhere. The new place I ended up taking my car started that some of the work Audi suggested did not even need to be done. They also are completing the work that does need to be done at leas than half the cost of Audi! This dealership has become a joke! No one answers the phone, no one knows what?s going on, and no one seems to be held accountable!

Good repair mechanics but expensive

Great service team that is easy to work with and always helpful and responsive.

It was an easy process with scheduling an appointment but when I requested a loaner a week ahead of time there were none when I got there and had to come back. I think that should be handle accordingly and the right accommodations for the customers request. I was given A3 and I?m 6?5 driving an A8

Great dealership and the sales team was fantastic!

The car was a hot mess and couldn't sale it

I was very pleased and satisfied with the experience I had at Audi Westmont. The staff was very friendly and went above and beyond to make our visit worth the trip.

The salesman I had from this Audi Westmont dealer was fantastic. Great communication and not too pushy. This dealer got the little things right!

I had such a great experience here I was on a time crunch because of a move and Matthew P. even went above and beyond checking to see what maintenance could be done under my warranty and getting everything done for me. Highly recommend! Thanks again for everything!

Completed my 20k service and recall work in a timely manner. Even looked into another issue I was having free of charge.

Upfront better offer helped me and to move forward with Naseem.

I was taken promptly at the appointed time. The person who helped me was very professional. I understood all issues he discussed with me. The waiting area was clean and professional. I had no problem finding a suitable place to work. The work on the car was done roughly within the estimated time. Dealer maintenance is like going to the dentist - anything that makes it more pleasant and efficient is appreciated.

My service rep, Michael, was extremely well mannered and since I’m somewhat handicapped, he made every effort to accommodate me.The service on my car appears to have been done very well. I had it detailed inside and out and it looked excellent. All the mats were cleaned and shining and the car itself looked brand new. They also brought the car to my home upon completion and this was a real service to me. I sent Mike a ‘thank you’ on the internet for his very exceptional attitude.

Bought a A4 from James awhile back, he was great and made the experience so much better!

This was my first visit. I purchased my vehicle at Audi in Morton Grove. The reason for my visit was my brakes were squeaking. The issue was addressed and taken care of Thru Audi Care. Very pleased with the outcome. This location is more convenient for me so this will be my service location. Sorry Morton Grove but there customer service was great!!!

Great customer service Andy and Josh in service are fantastic Lawrence in sales has done great job twice with us. He went above and beyond to meet our expectations. Great experience.

I bought my car from this location in March of 2017. April my oil light came on, bought a quart of oil from another dealership and they put it in for me. June my oil light came on again they topped me off. September the same thing happened and that’s when they started the oil consumption test. No more issues until this year. My car has been in service every month beginning April 2019 until December, the only month it skipped was July. I had 2 very special days that my car stopped running on 1 being my Wedding Day and the other my birthday. Check engine light came on, one of the service guys that I had it out with took my car in the back and had the mechanic turn my light off gave it back to me 2 days later, in which is my wedding day it came back on. Turns out there was something wrong I needed a timing chain. Had a warranty so that was covered. Next week the light comes on again they stated the valve needed to be changed. Cool August car was having issue with the car starting, they stated that gas was going in the oil they took care of that. I paid for an oil change in August on August 22nd oil was changed. Oil light came on again September 13th then again October 11th then again November 9th they stated did an oil consumption test and nothing was wrong. Crazy thing when you’re sold the car they tell you you need an oil change every 10,000.00 miles or once a year. Smh, lastly took my car back in on November 30th because the check engine light came on again and they kept my car until December 12th stating it needed a new engine metal debris was going into the oil. Now here’s the kicker it cost $16,000.00 to fix it but because of all the issues I’ve experience they’ll charge me $5,500.00. Now moral of the story is if I was a white woman/man and I was being ignorant then I wouldn’t paid nothing. Ray Charles can see they’re full of BS. Took it to another mechanic that stated the engine is fine I don’t need it replaced. Please don’t request the manager Chris (He’s the Store Manager) whatever his last name is to call you because it never happens, then he’ll have the audacity to send you an auto generated email requesting to hear about your experience, in which that falls on death ears. The sales man that helped me is awesome I which he worked somewhere else he’ll always get my business. Even he has been in the loop and when I told him the final outcome he agreed they’re full of you know what. This was just my experience maybe yours will be better.

I bought a used Allroad at Westmont Audi. Salesman, sales manager and finance mgr were all very competent and helpful through entire transaction. The Allroad was exactly as described in advertisement. Very happy with my experience at Westmont Audi. David P.Miller

Outstanding experience with the service team. Kyle was great in addressing my needs and able to make arrangements to fit my schedule. The service was completed and correct the first time. This is the only place my Audi is serviced.

My visit took place on 12/13/19. I was attended by Advisory 6445, Kyle R. It was hardly busy upon my arrival, and all service advisers were available. When I walked up to Kyle after being directed his way, he looked as if he could not be less interested in helping me. No greeting was returned, he simple started by asking my reason for visiting the dealership, to which I replied, that I was there for an oil change. After taking down my info, he let me know that it will be an hour wait. I had expected as much and set a schedule accordingly. Almost 2 hours pass when I notice my car was moved up to be picked up, and the key was dropped off by an employee near near the cashier. There was no line at the cashier's station, and I figured it was only a matter of time before I pay and leave. 15 minutes passed and I approached Kyle to ask for an update on my car. He was unoccupied and realizes that my car has been done and says something about the paperwork not being ready but walks me to the cashier anyway, where the paperwork was already waiting. It bothered me that he looked annoyed, again, when I asked for the update. They always find something wrong with my car too, as I imagine they are under pressure to sell services, as they are a key way to bring in revenue. This is the second time in 6 months that I have visited the dealership, and I found their service and attitude lacking. I will need to figure out my future service needs and go elsewhere.

While Audi is expensive in general, I can say that my experience with Audi Westont is very good. It's farther from my home than Continental Audi in Naperville, but much easier to get an appointment for service. Everyone I interacted with was very nice and helpful. They even sent a driver to pick me up from St Charles when service for my car was complete.

My salesperson William was excellent and made the process as simple as possible. The rest of the dealership staff were also very helpful. Would definitely recommend

Top class customer service experience! From start to finish this guy are the best. They have a customer for life on me.. thank you John and Eddy.

Got new service advisor. He was still getting familiar with his job. Dropped car off and got loaner. Had to call late in day to learn that they needed to keep my car. They did not answer their phones at all for almost 15 minutes. Had to call 4 times to even get someone to pick up on a Saturday. When I get a hold of him he doesn?t remember me and asks if I left car with them! When he figured things out, he would update me next business day. Monday comes and no phone call. I called them and learned he was off that day! At least another advisor followed up with me once he figured out what was going on. Had to call later in week to get updates as well no return call for status update. Finally when I picked up my car, I specifically asked that it be washed. It wasn?t but he claims it was and said it probably got dirty overnight. Unlikely since weather was clear the whole day prior. At least they did the warranty repair as stated which is good but the whole experience left something to be desired. Some advice: Service department has few loaners. Need to get there early to get a loaner. No attempt to prioritize based on how early in advance you book your appointment. Loaners first come first serve.

Matthew Poore was very quick to check me in and examine my Q7 for an upcoming road trip. I was surprised at how complete their technician’s - Kaoru Gazdziak - multipoint check was. It covered everything. The entire process was documented including photos of a small windshield chip on the passenger side. Matt reviewed the entire report with me. The only negative in the service experience was I missed out on the morning cookies they bake on site while waiting for my car.

I visited Audi Westmont to get a “primer” on using my Audi A4’s features. Thought it would take an hour or so, but my salesman and I spent only 30 minutes or so.

This place has not figured out the importance of decent customer service. I have tried over the years to give this dealership the benefit of the doubt in hopes that services would get better. I took my car in for a wash and fluid top off ; after waiting for over an hour and fifteen minutes and asking when my car would be done . My keys were handed to me and Nothing had been done . I will travel out of my way to have my car serviced elsewhere . and will also purchase from there as well.

No complains on my experience with both the sale staff and the service dept.

I bought a used 2012 Honda Cr-V back in October, but had an issue with the vehicle stuttering after driving it just a day. Infuriated, thinking I got bamboozled, i contacted the salesman who sold me the vehicle, Fred Downey, and I couldn't be happier with the outcome. Fred is an old school, world class salesman that sticks with you until you are fully satisfied, and I would fully reccomend asking for him if you choose to shop here. He will absolutely make sure to get you everything you need. He made sure a dime didn't come out of my pocket to fix the issue, and even provided a rental car until the problem was solved. Again, just world class. Only knock I would have is because the process in fixing my newly bought vehicle took over 2 weeks, and my confidence in handing my keys to their service techs to fix an issue with a vehicle would be close to none. Keep in mind, I was told they only have "Audi Tools" to work on vehicles with, if you choose to buy a different type of vehicle from here. The Service Dept. manager was very knowledgeable though and talked me through the solution after the fact, which I was very grateful for after the emotions & confusion settled. The dealership being apart of AutoNation was also really nice to find out. My car has been running excellent, and I would highly reccomend shopping here.

Fixed a recall item and rotated tires and delivered the car in 90 minutes as promised.

I was very pleased with the customer service provided. They took my car and fixed my recall issue in the allotted time they quoted. Very friendly and accommodating

They take good care of me and my care. Service is easy to schedule.

Excellent sales and service staff. Always accommodating as to my schedule for service needs.

I asked for some simple help at getting my car connected to Audi Connect. The fact that they wanted me to pay for a 10 digit code $150 is ludicrous. I was given the impression that they would have helped me if I purchased car there but because I didn’t they were not very helpful. I made my displeasure known but service advisor was indifferent. Not the level of service for an Audi dealership

Great staff, extremely helpful and knowledgable

Always fast, reliable service. Highly recommend.

Andy Digregorio provided excellent service. He greeted me at my car and had everything ready. He answered all my questions and taught me a couple things about the car that I will find useful in the future.

My first service appointment made by the staff 6 months ago at time of purchase What a great experience. Service was prompt My vehicle was completed in about an hour and returned clean and ready to go Great service see you again in 6 months

Great team work great service 👍

Kyle is always friendly and helpful.

Friendly and knowledgeable...felt comfortable every step of the way that Josh, my service manager, was finding me the right solutions at the right price.

Service, efficiency, communication, consideration of customer

Out of state buyer, the service here is exactly the same as in state dealer, they keep the promise made over phone, they can charge indiana tax rate and help file the Indiana registration and plate, very smooth process

I like the open environment in the service area. Our service writer Josh was excellent at communicating updates on our repair.

My review is not based on isolated incident I have been going to the dealer for years. Do not get service done at Westmont they will rip you off and will keep you waiting for a long time when you come in for oil changes and car washes. My car was missed diagnosed several times and cost me a lot of money. My previous Audi had a bad turbo that they failed to diagnose. I spend over $4000 to fix my car in order to keep it including an oil leak. I was assured that this was why I was loosing oil. Days later I had to bring the car in to be told I need a new turbo that will cost me another $3400. I ended up trading the car in and buying a new one. I told myself not to go there and yet I ended up going again. I had a windshield leak that was misdiagnosed under warranty. I was told there is no leak. This same leak was diagnosed by another dealer and will cost me $800 out of warranty. Many timers I was kept very long in the waiting room for simple oil changes and car washes. The reason why I went to this dealer was convince.

The team at Audi Westmont was very friendly and attentive. As soon as I pulled up there was someone there to take my information and ask me what service I needed. Once we took care of all that. I was told my car would be ready at 3pm and they were right on target. Thank you for being punctual.

Painless professional straight forward experience. Would highly recommend service department

had our Audi Q5 in for general maintenance and the experience was less than ideal. In fact, i had to spend close to 30 minutes just to get an answer if our work was complete.

My first experience with Audi of Westmont went very well. Mike informed me of other services they offer, which I may need in the future. He promised I be out in one and was out exactly in one hour with a clean Q5! Mike thanks for your service.

Service, service, service is what it all about. What a great experience with all the sales and finance staff at Audi Westmont. They have a lifetime customer in me! Great work guys!

Brought my Q5 in yesterday for the annual maintenance. The work was done quicker than promised, and it also looked great as it was washed (including the floor mats being washed). The staff was very courteous and helpful. Very pleased with my visit.

Michael met me and assisted in making my new phone active. He then looked the vehicle over, led me to a spot to wait and showed me the coffee maker. The job was done and in 45 minutes I had me vehicle back, all sparkling clean.

Always great service here. I drive from Orland park to get my car serviced at this location. Great staff and much knowledge.

I really appreciate the personal attention from Audi-Westmont’s service department, particularly from Matt Poore. He’s been really professional and courteous with me when I ask pointed questions about one of their service contracts and other service maintenance items. This is one reason why I decided to jump into the luxury car market, and am glad I bought an Audi from Juan Andino with Audi-Westmont.

everything was great - used the pick up and delivery service I also had a problem after my service call had to call Audi for a tow and that was done very well

My sales representative Frederick Downey was not sensitive to my credit being ran and did not communicate that with anyone in the finance department before my credit was ran. Was only supposed to be ran thru one specific place, but instead was ran thru 5 other companies on top of the one. I will never recommend anyone to use this dealership!

Nothing but FIVE STAR effort from the team at Laurel Audi Westmont is what I receive every time I visit, whether from the excellent Sales representative Art, the Service Advisors Andrew & Blake, Dave in Parts or the efficient administrative staff behind the counter when picking up my vehicle. I have purchased SIX Audi vehicles over the past twenty five years, all from LAUREL/Westmont AUDI and am treated like royalty every time I pull into the service bay...it's like "CHEERS" there....where "everyone knows your name". Cannot find enough superlatives to praise this fine establishment.

The information on Cargurus was accurate. When I arrived at the dealership, people who weren't involved in my transaction were helpful, offering to assist. The test drive process was easy, took license info, gave me the keys, and off I went. The auto, finance, and insurance purchase processes were painless, especially given the detail and paperwork required to complete the transaction. Everyone was informative, professional, and courteous. I have had bad vibes from other dealerships I visited. I would recommend someone to work with this dealer when shopping for a car. There is more to purchasing a car than the actual transaction; it's about establishing a relationship with an organization and people you can work with.

Outstanding service! Responsive, efficient and fair.

Audi of Westmont is a wonderful place for service. Andy service consultant is top notch professional knowledgeable just great. The team is responsive and courteous and service manager Blake is the "Best" he is all about the customer and the customer experience. Thanks Audi Team

Friendly help as soon as I walked into dealership. I did make this appointment when I bought the car 6 months ago.

As Always, Audi of Westmont serviced my vehicle beautifully; and since Blake Farmer has earned a well-deserved promotion after almost twenty years in your service, my recently assigned service representative, Andy DiGregorrio, provided great follow-up to my service requirements on my 2012 Audi A-7 and will probably be an influencer of my next buy. This is my third Audi since 2000 at this dealership...and potentially will be the place I buy my fourth...though as reliable and problem free as my A-7 has been, it may still be a year or two away. Keep taking care of your people...they obviously take care of your customers!

Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Westmont is a very unique combination of crooked, predatory & untrustworthy. Steer clear if you can

GREAT DEALERSHIP THE SALESMAN,ED,KNEW WHO I AM AND MY WIFE .SERVICE PERSON KYLE WAS OUTSTANDING.PLEASE DONT CHANGE

Highly impressed. Had my 2014 R8 V10 Plus serviced here. They are professional, knowledgeable, and through.

Had my first service for my Q5 and Matt was great as he walked through the options but never over selling or pressing. Enjoyed a cup of Starbucks and cookie while I waited - good WiFi as well.

What is the point of an appointment...they were changing out my tires, which I had an appointment for. I was told it should only take about 1 1/2 hours (no problem I had an hour cushion built into my schedule, so I will wait). It took over 3 hours to get my vehicle back, and that is only because I paid ahead of time and told them skip the wash...if you go here for service, take a courtesy car instead of waiting - I will service elsewhere!

The service area was very nice and they made me feel at home. My service tech got me in and out as fast as possible! Great service! Nice place and people.

very nice people at this dealership! this was my first audi purchase and they made me feel comfortable! sales, service and finance staff all very helpful! I love the car!

I had a negative experience at first due to few sales people at the dealership but then I was contacted in less than 48 hours by the GM and he apologized and made sure that I was taken care of. This sale/car was very important to me as it is a gift for someone special. GM gave me additional discount on the car I wanted, was honest with the dealing, and went above and beyond to make sure I was 100% satisfied. I would recommend this dealership to anyone whos looking to buy a new Audi. I am one "very" happy customer!!!!!!!!

excellent intake, excellent service...boss needs to listen to all employees...the most valuable guy was the one who met me when I pulled my car in the bay. He was excellent.

This time, i have to say, these guys done a decent. Even if it was kinda pricey, it was worth. I got a q7 loaner, they done everything, my car is done, it is kinda clean in front, and in the back they did not even touch it. Decent job guys, i expected more from Audi

Came in recently to get my car diagnosed/service. Had a great experience from Service consultant "Justin" . He kept me posted on day to day basis on the update on my car. He was very kind and helpful and went out of the way to understand what we are trying to get done. Also Alex the guy working on my car was patient and understanding as to what I was having issues with. I appreciate his hard work and look forward for my next service at AUDI WESTMONT

The salesman I worked with, Edward, was great to work with. Edward was knowledgeable and listened to what I was looking for. They didn't have the car in stock, but with in a few days, they had it sitting there ready for me to pick up. Thanks for the effort!!

Audi in Westmont will always be my go to place for a car. The service, the responsiveness, and the professionalism are beyond admirable. I will tell everyone I know AUDI Westmont is the best in the business. No hassle, very understanding and know their customers needs.

Anthony Santos made it easy with the process and very patience with us.

rambling noise I right will was taken care of So professional by Service Advisor KYLE ROADY, with one phone call, followed with in hour car was in service. In comfortable waiting costume room Kyle Approach to me with a big smile Anna your car is ready to go home :) What a excellent service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌎 Thank you Kyle for working in Audi Westmont !

I had a great experience Leasing an A4. I dealt with John Tinault who did an amazing job. I felt like I was buying a car from a friend. Overall the entire process was very smooth.

In early Oct 2019 we purchased a used Jeep from this dealer. We wanted to have a mechanic to check it out before the purchase. The Finance manager Alec and Sales Rep Eddy were very convincing that Audi mechanics are amazing, they have a 125 point checklist, blah, blah, and they would never miss anything, etc. A few days after the purchase we had the Jeep checked by a mechanic and discovered the brake issue. The Audi mechanics were spot on for everything except the back brake pads were about gone and there was a rock chip in the windshield we discovered on drive home. I called Alec and Eddy. They assured us Audi would take care of everything. Sure enough, they did, no charge. We even got new rotors as that is the right thing to do since new pads on old rotors don't last long. Audi Westmont did everything they said they were going to do. A mistake happened in our transaction (brakes and windshield) BUT they made it right. I respect that. Despite being a used are AND not an Audi, in our transaction, this dealer treated us well and provided great service. We would come back to do business again with them. Thank you AUDI team. You have a dealership you can be proud of.

Great place, wonderful salespeople

My first impression upon entering into the drive up service area @ Audi Westmont dealership area was very impressive. I was greeted with a warm welcome and directed immediately to the service counter. At the service counter I was assisted by Audi Advisor Terry Lewis. I found Terry to be patient, good listener and very pleasant. I didn't feel as though I was "just a number" customer. As time progressed (1.5 hrs) while my vehicle was being serviced, Terry kept me well informed periodically. I found Terry to be very knowledgeable, and customer service driven. Terry is definitely a keeper. I truly appreciate the customer service provided and look forward to having my vehicle service at your location in the near future. Thank You! R. Smith

Very good experience. Matt Poore was knowledgeable and explained all my options.

Dealer quality service without Big price! They have serviced my vehicles for over 5 years. Best around!

Great experience at this dealership. Got a great car at a great price and everybody was super friendly.

Confused on how the service appointments work here. Been here since 0900 for a software recall and to check my tires. Was told it would not take long. It is now Noon with no explanation.

Andy, the service writer was very helpful in scheduling my service and diagnosing the issues.

I have purchased (or leased) five cars over 18 years at Audi Westmont and the experience is always so excellent. Repairs are rare, but when I do take it into Audi Westmont, the service is five stars!!

Jerry (Service Manager) and Andrew (Service Advisor) were very diligent and attentive in proactively correcting a previous communication issue and I am very pleased with their response. They listened to my problem and responded accordingly and fairly. I appreciate that. The repair work was promptly scheduled and then completed as indicated. I will return to Audi Westmont for future service.

I had made an appointment to have scheduled maintenance done on my vehicle. Given the miles, I had anticipated it being there for one to two days. I was pleasantly surprised to have the vehicle returned to me, cleaned and ready to go within the same day. Excellent job!

Since the moment I picked up the phone to call Audi Westmont to schedule a service for my Audi, I knew this place was different. The woman on the phone could not be more nice and helpful - it was a nice, unexpected surprise. When I got to the dealer, the kindness and helpfulness continued - something I have NEVER experienced at a dealer service department. My service agent, Joshua, took the time to point out where I can eat within walking distance as I was going to be there for a while. He also provided updates on timing, so I never felt like I was waiting too long. More importantly, he did not try to sell me on services I did not need! Audi Westmont earned my trust on this visit and I could not imagine going anywhere else from now on. By far the best experience I have ever had at a service center!

Great experience! Love my car❤️

I’ve been a customer since 1998. I love Audi of Westmont. Josh was my service contact and he took care of my car with “Excellent” Service!

Staff was fantastic and service terrific!

Thank you for the oil change ..great customer care ..

Dealership is very nice and the person waiting on me was a good kid and explained everything thoroughly. Only small negative is the time it takes. Appointment at 7:30 for oil change and inspection and I was done at 9:00. 90 minutes is too long. I purposely wanted an early appointment so my work day would not be delayed. Need to rethink oil changes at the dealership

Joe D' Anca was great and helpful. So were the managers and business office

Amy was very nonchalant and mean. She didn’t want to sell me the truck had the sales guy lie and tell me it was sold🤔. She told him to tell me I didn’t have that type of money for the truck without even confirming with me if I had it or not

Great Customer Service. From Drop off to pick up, I was treated well. The service was spot on and they delivered the car sparkling clean. Thank you Audi, Westmont.

Really helped me with my trade in and got the car i wanted. Thank you guys

Service was quick thorough and professional

My experience with this Autonation dealership started out positive. I found an Audi online that I liked. My questions were answered by a salesman. The service department was even able to minimize an imperfection on the car. I put money down and tried to buy the car. Everything went downhill from here. The process was quite frankly terrible and could not have been managed worse. The loan process was difficult and time consuming. Different information from different people. About 10 days later we were able to sign the papers and arrange for the car to be shipped. The shipping was delayed 2 days when the driver did not feel up to driving. The car finally arrived but had a nail in 2 of the 4 tires. The dealership said that the title/registration process would be painless and that they would handle everything. I was assured that they had everything they needed and I would have my plates well before the temporary tags expired. 22 days later they said they needed about 5 different things. I was assured again that it would be ok because they would expedite the process and extend the temporary tags. 15 days later I was called by a different person who knew none of the above but asked me for one of the pieces of information provided originally and again 15 days later. He apologized and said HE would expedite the process and that someone would email me that day with information on the eta AND extension of the temporary tags that were now 7 days expired. Well, you're probably catching on here-that didn't happen either. In between all of this, all emails and calls to all 5 of these people go unanswered. Oh, and all of these people know that I had to make two trips to the tire shop, leave my car and get the nails removed and plugged. No offer to pay or reimburse me. I do think I got a very fair price on my purchase but would not by a car from Autonation or Audi Westmont again in the future.

My Service Consultant, Matt Pore, is excellent. he's on top of taking care of my care. Always pleasant and always keeps me informed. From this last service, my car has never run better.

Josh was extremely helpful and knowledgeable about the problem and the solution to the abnormal issue with my diesel engine. He went out of his way to make sure I was taken care of and that I was kept up to date with repairs. We highly recommend taking your car for service at Audi Westmont.

Excellent service. Recommend highly. Brand new A8 loaner.

Quickly in and out; friendly staff.

I had a very positive experience for the most part with Audi Westmont. Three stars is because my car was shipped 2 days late because the driver did not leave on time and when it arrived it had a nail in the tire. I had to take the car in and have the tire patched. It's not that big of deal but I am surprised that Westmont has not offered to reimburse me for my expense. I would like to especially thank Amy Avila, the sales manager. She is a professional and was a joy to work with.

I recently brought my A8 into Audi Westmont to address a defective tire which I had purchased from the dealership around 15 months ago and also to undergo a vehicle recall. Josh was my service representative and, as usual, he delivered the high level of attention and support I have become accustomed to over the course of the past 15 years and four Audis (two A6's and two A8's). Not only did Josh manage my appointment with great attention and personality, he also acted as my advocate with Pirelli in obtaining a partial credit towards a new tire. It is this level of service that has kept my wife and I as loyal Audi owners.

I brought my car in for an oil change and airbag recall. There were some issues but Audi of Westmont went above and beyond my expectations to make it up to me! Mistakes happen but I was very impressed with their response and making things right! I highly recommend Audi if Westmont and they truly value their customers!

Excellent service, as always. Andrew recognized me and remembered my name after at least six months which was amazing. He then made sure a warranty issue I was having was resolved and took care of everything.

I love my new car! I'm still getting to know it, though. I can say that I really appreciate the stress-free experience in my search and purchase, and recommend working with the sales rep, Juan Andino. He is very helpful and knowledgeable, and made the entire experience enjoyable. I can tell that everyone at the dealership worked with purpose and focus, and I appreciate the chill vibe, and post-sales follow-up.

I recently purchased a 2018 pre-owned Q5. My sales rep is Juan Andino who is very helpful and knowledgeable and made my search and purchase stress-free and actually enjoyable. I could sense that everyone there at the dealership works with focus and purpose but I also appreciate the chill vibe each time I returned. I appreciate the post-sales follow-up, too.

Overall great experience with no pressure to buy. Sales team was very knowledgeable and helpful. Easy, no hassle deal. Love our new Q5!

Charles in the service department was awesome. I pulled in to their shop 1 hr before closing without an appointment, but a serious issue that needed attention. I had never been to this facility before and they took my vehicle in, treated my like a long time customer and they were able to provide me a nice loaner car. I was thoroughly impressed and extremely satisfied. I will definitely put this facility on my list for service options.

Very professional customer service in top notch facility.

Ordered a cargo mat for my new Q7 and it arrived fairly quickly and the staff did a nice job when I came to pick it up of getting me in and out in a reasonable amount of time even though the dealership was somewhat busy with other customers.

Great service , friendly people, clean facility, quality work

Professional and friendly service department that keeps you informed of service progress. Clean, new, loaners. Comfortable waiting area.

I needed 35,000 mile service on my Audi A3, when I called to make the appointment in Audi Westmont I asked for a loaner , they told me the days a loaner was available. Got there early Saturday and no loaner was available , well they gave me a ride to work but I was left with no car for my lunch break. I was supposed to be picked up after work to pick up my car but a learned that they found coolant leak and it will not be ready till Monday ! Again no loaner . I was left without a car for a weekend . No one offer to pick me up from work and drive home . I called Uber to take me home . Monday as my car got fixed by 4pm I got picked up by porter to take me to Audi Westmont . Once there car was not washed 😒, had to wait another 10 minutes . Service was done, they fixed the leak but how well was it fixed we will know more in the future.

Was not satisfied at all. Needed a new tire, price was 309$ due to me not having that coverage under warranty. Dealer didn’t try to work out anything with me or suggest any offers. They was content with me going down the street to purchase tire for 75$ less from Just Tires. Once I got home I realized I had a 50$ off coupon from Audi that could’ve been used. They were kind of busy and didn’t put a lot of thought and consideration into my situation. Will continue to go to Fletcher Jones for service though Westmont is closer to my residence.

Purchased a 2019 Q5 from James last week and the experience was top notch. I purchased a Q7 from an Audi dealership in Highland Park a few years ago and the service at Westmont way surpassed the service I received at HP. The whole transaction from start to finish was smooth and efficient. James and team took the time to walk me through the new features of the car unlike the team at HP. He also followed up with me during the week to see how everything was going with the new car, received no such call from the other dealer. I definitely recommend Westmont and James and will def be back in a few years! Thank you to team Westmont.

This dealership has been very disappointing to work with. We purchased a car here a few years back and have had it serviced here for all checkups. Recently the timing chain failed. They dealership quoted us $16k to fix it. Through independent research I discovered that there was a class action settlement with Audi about this issue. When I brought it up to the dealership they begrudgingly agreed to contact Audi Corporate about it- low and behold Audi corporate agreed to pay for half of the replacement engine. In a one week span after the repair, 3 different things have gone wrong with components connected to the engine. The dealer has refused to take any responsibility for these new issues. I understand that this dealer can’t predict every issue that could go wrong with a new engine but each time the car has died in the past 3 week they were happy to charge us full price for new repairs without any collaboration about whether those repairs were worth the expense or would actually solve the issue. I am disappointed with their customer service and transparency.

Brought my SQ5 to dealer for safety recall. Met by Charles in service and he explained the timing and provided directions for me as to where to go to wait for vehicle. Car was ready when he told me it would be, and it was washed. Pleasant customer experience. I would recommend this dealer for this type of service.

Rating my Audi of Westmont experience a 3 out of 5 stars. On the 5 star side - great car (Audi A3), very knowledgeable staff (Pedro). Patient with our test drives and all our questions. Fair price, in line with internet dealers like AutoNation, Vroom, Carvana. However, Audi of Westmont gets a 1 for transparency - the car was pre-owned, and stated as "one owner". However, only during finance paper signing did they disclose this was owned by Audi of Westmont themselves, and was the "loaner" car. So really, dozens of drivers. Audi should have been upfront about this at the start. Additionally, after agreeing to purchase, we made an appointment to pay the balance and receive the car. We were made to wait for an hour for finance to be ready for us, even though we had an appointment. We should have been able to write the check, and go within minutes. Finally, I received a call two days later that there were additional papers to sign, and had to come back in. So, overall a 3. I plan to have the car serviced at Audi of Westmont, perhaps my rating will rise depending on the service provided.

Josh was great. Walked me through scheduled 45000 maintenance. Let me know exact cost up front. Suggested recall work also be done at no additional cost. Some worn tire issues but not out of ordinary brought to my attention. No pressure to replace. Work completed satisfactorily in less than two hours. Comfortable wait area with charging stations for phone. Coffee and cookies. Will be back.

Great place and good experience in getting new car.

My Q5 is has to be special ordered. While most other places are reluctant to handle such order, this dealership handled it professionally. After the order is placed, I was notified by email at every critical point.

Very professional service. Low pressure and helpful.

Audi Westmont is always helpful and responsive. Andrew is great, my go-to guy!

I had Andrew Berk as my service department contact. He doesn't treat you with feigned respect. He's genuine and lightens it up with a good sense of humor but is always professional. It goes without saying the work on my car was top quality. The dealership is one of the things that makes my family's continued ownership of Audis so enjoyable.

Our sales guy Edward Jaime was great. He was well put together and really knew the Audi products.

I brought my Q7 in for my 20K maintenance and to have a tire replaced. The tire was not in stock so I had to leave my car until it came in the next day which I was ok with. Already at noon the following day, I have not yet received a status update so I decided to call. My first call was at 12:05p. Left my cell number and I was told I would receive a callback. No callback. Second call was at 1:21p, left my cell number and was told I would receive a callback again. No callback. Third call was at 2:45p, I was forwarded to one of the service tech voicemails, left a message and my cell number asking for a status update. No callback. Fourth call was at 3:39p, spoke with a service tech, took my cell number down, and he said he will check on it. Finally, received a callback at 5:49p (11 minutes before close) that the tire came in in the afternoon and would be installed first thing in the morning. The following morning a voicemail was left on my wife's cell phone when they clearly should have had my cell number as many times as I left it with them. It took almost 6 hours to get a status update on my car which resulted in unnecessary schedule adjustments and inconveniences.

Juan Aldino of Audi Westmont made my long distance online purchase a wonderful experience. He's very attentive and strives for an excellent car buying experience.

Tired of pricing being enticing, but later learning about fees?! Or, fees being added to TrueCar pricing?! Not here for us! A breath of fresh air! A full disclosure pricing statement was provided at the beginning of the sales process (and it matched TrueCar pricing)! And, none of those high pressure sales tactics either!!

Appointment was made quickly and I was able to select the loaner I was given to drive while my car was being worked on. Service consultant was very effective in providing information about the repairs which were done and recalled my questions from earlier discsussions about the car. Seemed genuinely interested in making me happy with the service experience.

Super easy purchasing experience. Juan was a terrific salesman.

Excellent service , very professional

I had my car in service and my seat had grease staines afterward, and water was on my seat (apparently they wash the car with the window cracked opened. Not happy after spending $800 on the service work.

Everything was perfect. Will definitely continue to bring my Audi in for Service at Audi of Westmont.

Absolutely loved working with William. I bought the A7 and it is everything I expected from an Audit. Great dealership would recommend to all.

Caught employees in a lie about Audi care plan. They tell you to buy the plan because you will definitely need brakes before 48K miles, which plan would cover. After a year of having the car the service manager then tells me that the brakes will last for 70k miles, which plan won't cover. So ended up wasting money on Audi Care plan.

Recently purchased a used A8, hard to negotiate prices but ,over all nice peoples . I had good experience at Audi Westmont ,better than other places I visited, Will return in future.

I worked with William to purchase my Q3. From the test drive to my purchase/financing to ongoing service through the last 15 months, I?ve received excellent service from everyone at Audi of Westmont.

LISTEN TO ALL THE OTHER REVIEWS ABOUT THE SERVICE DEPARTMENT!!! STAY AWAY!!! The service department is the most unprofessional, disrespectful dealership service department I have dealt with. The service advisor I worked with, andrew was Unknowledgeable and slow to respond. The service manager is much more unpleasant to deal with. They will try every tactic to deny your warranty. And worst of all, my vehicle was damaged- my windshield was cracked upon pick up and it clearly was not before when it was dropped off. The inbound inspection shows as such. They will deny all responsibility for damages done to your car!

Excellent Staff, Sebi helped me what ever he can do to make this purchase very smooth. I highly recommend Audi Westmont if you are looking to buy Audi.

First time service here and the work was done within a short time. Joe was great to work with and was very helpful. The rest of the staff were nice as well.

Dropped our car off for a 20k mile service at 8am my wife called several times and no one called her back with any update at all throughout the day to find out that they were wrapping up her 20k service at 445PM! When asked why this took so long the response was “we had a few walk ins”....This location clearly over committed and under delivered.

Personnel who provide excellent work,all the time.

Very professional and easy experience

Andrew provided a superior experience from start to finish, starting with letting me in a few minutes before officially open at 7am and ending with ensuring all the work needed was done, including a needed tire replacement at a price comparable to what I'd get at a tire store, saving me a separate trip. The car was ready on time and runs great. Andrew and the entire service team always take great care of me and my car and I am grateful for their dedication.

I had a great buying experience at Audi Westmont. The sales staff and finance team were terrific. They respected my interests, went out of their way to help me find the perfect car and were more than helpful throughout the entire process. Immediate call backs, immediate text messages, and they continue to follow through now that I've had the car for a couple of weeks. My second purchase here and this one far surpasses the last.

The customer service was excellent. The technicians diagnosed the suspension problem within 30 minutes, and the job was finished within a few hours.

We just leased a 2019 Q7 from Audi Westmont and we had a very pleasant experience. William Calderon was a pleasure to work with. From the initial meeting and test drive to the day we signed the paperwork and drove home with our new car, William made the process very easy for us.

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

Service writer Andy Gregorio was excellent in keeping me updated on the status of the work being done. The only down side was the loaner car reeked of curry.

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

I was very pleased with my experience at Audi in Westmont. The staff was very helpful and kind, they made sure I was satisfied with my service! 1st time at this dealer and I will return.

Audi Westmont service department handled my 2015 Audi a6’s issues in a prompt and professional manner; the service advisor Ana was very friendly, knowledgeable and answered all questions. Definitely will recommend and be back as needed to keep my Audi running smoothly.

I was very impressed with their sales process and reps. No pressure to buy and very willing to help. When I showed intent to buy, they got me a great deal and the whole purchasing process was effecient

We purchased an A4 and Edward from Audi Westmont delivered great service. He was thorough and patient, asking us what we wanted and delivered in time! Will highly recommend Audi Westmont to anyone!

Routine maintenance and detail of car. A minor issue arose during the detailing that was promptly addressed by the service department, to my satisfaction.

Fast and easy, great service and explanation of costs.

My 16 year old daughter and I flew to Chicago specifically to purchase a 2015 Audi Q7 TDI. We identified several vehicles at 3 different dealerships that would work for us. We arrived at Audi Westmont at 830am on Saturday and drove 3 vehicles. Then we went to two other Chicago area Audi dealerships. After being disappointed with the quality of the CPO Q7's at other dealerships we ended back at Audi Westmont at 530pm and purchased the car we drove earlier that morning. I told my daughter "we should have bought this car this morning - we would already be home!" After a week with the Q7 we love it. Thanks to Fred at Audi Westmont for his support and professionalism! Philip and Madison (Tampa, FL)

It was quick and easy. Very pleased with the process. The sales rep, Joe, did a great job.

Very professional and courteous.

Excellent experience, the facility provided for us the shuttle to take us to eat breakfast

Great place, staff is knowledgeable and as nice as can be. They will answer any and all questions and won’t hesitate to help you drive out happy. Highly recommend

The tire warning light went on during my drive to work. When I got to Audi of Westmont, there was a nail in my tire. I worked with the service person and we agreed to get new tires (4). I didn't receive a quote as she'd written down my email address incorrectly. I had to call to get the quote. As I wanted the car back by the end of the day, I felt that time was important. The quotes and final bill were difficult to follow. After I selected tires, the mechanic was working on someone else's tires, so my car couldn't be serviced until the next day. Service manager gave me a loaner, which was nice. I had to call the next day to see if it was ready (and I waited until 2:30pm)

Extremely excellent service!!! Great looking and comfortable waiting area.

I have bought cars and got service at Audi of Westmont. By far, the best Audi dealership I have dealt with. Sales associates are very friendly and professional. Service Advisers are very professional and knowledgeable. Highly recommend!!

Brought our Q5 in for a recall. Was greeted and taken care of promptly upon pulling in. The wait was as expected....in and out in an hour. The service person was cordial and professional.

No problems with maintenance service however my Audi Care was not even in my records. I had my receipt with me. I would not recommend this dealership for a purchase but service was just fine

Easy to schedule. Everything went as anticipated. Finished within the scheduled time window. No problems encountered. Very courteous staff.

My A7 needed its 10K mile service. The work was done, my car was washed, the dealership was comfortable and the coffee tasty. A positive experience!

I bought my Audi A3 convertible in Naperville but they suggested that I have it serviced in Westmont. Great idea!! Matt helped me 2 days in a row. He was competent, expedient and very nice. I look forward to working with Audi Westmont in the future.

My sales rep Joe McCann was friendly, responsive and knowledgeable. He took all the stress out of buying a new car. I think I’ve found my new Audi dealership for future cars. I really would recommend this dealership. And I’ve dealt with a few. I do need to say I drove down from Madison Wisconsin because the local Audi dealership in Madison were unresponsive to my needs. So happy to have connected with Joe. I’ve had a difficult year with the death of my husband. This car and Joe have lifted my spirits so much. Thank you guys in Westmont.

Great experience across the board. Salesman Naseem Chaudry got my exactly what I needed without haggling. Thank you, Randy Rimkus

Quick service, did not have to wait long. Airbag was replaced with no damage to dashboard or other parts of car interior.

My car had a recall. Great service, outstanding customer service. Fast repair.

Recall work was completed in the time promised. Car was washed before being released to me.

Great service ! Associates that really willing to help ! I drove over 20 miles to service my car there !!!

Just purchased our Q5. Fred was very patient as we test drove several models and answered all of our questions. We walked out with a brand new Q5. The entire office is very helpful and am impressed with the customer service after our purchase.

The dealership was great. Not pushy and gave me a wonderful deal, both on my new car and trade in.

Superb service. I had a blowout while traveling past Chicago have was stuck on the I294 toll road. I limped to the nearest oasis and then called roadside service and looked for a dealer who could help me out. This team was excellent and had me back on the road in a couple of hours.

Audi Westmont has been my dealer for 18 years. The service representative, Andrew Berk, excelled as always! Very thorough preservice checklist and communication as to what was involved in the repair. My Q5 was finished on time.

Very friendly staff, kept me informed by utilizing text which was nice. Everyone there was super nice. I will be going back to have service done on my Q5.

Julia was knowledgeable and pleasant . She answered our questions and sought additional information when needed, very professional.

Good work. As usual, tried to sell work not on the manufacturer's recommended maintenance schedule.

They always do a good job and Sara who helped me out was on the ball and kept me updated on what was going on and what needed to be done. The detail they did on my car was excellent- my car looked brand new! Thanks!

Took my car in for an airbag recall , and while it was in I had it detailed. Car looked like brand new when I went to pick it up. They do an excellent job on detailing , I had used other places in the past for detailing and have never had as good of a job as they did at Audi Westmont. Everyone is helpful and friendly , and they look out for good service for the customer.

It was a great experience. The people there were great and accommodating and very flexible. I got a great price on my Audi A4

What a great place!

Great service experience!! Friendly and professional and service done promptly as promised.

The sales folks didn't even acknowledge me when I walked in. Definitely acknowledged folks that came in behind me though. Stay away from this location if all possible guys!!!

I contacted the dealer with a request for purchasing an Audi A4 prestige option in black. I had been to multiple dealers prior to this and everytime I either was not able to negotiate my price or they did not have the model or option it color I was looking for. Mr. Costea at the Audi westmont was super helpful, got us the best deal (close to median on Truecar.com) and also gave us freebies. We went in the morning at 9 and came out with the car at 12 with all paper work and orientation done.

They were very prompt in helping check my car in and getting a loaner for me to drive

Excellent service. Fast, done on time, in and out quickly. Loaner was ready. I had purchased Audi Assist so there was no charge. After 30,000 miles car runs like new.

I went in for recall service. They were very interested in selling a lot of unrelated services. The service person did not even follow up at the end to explain what they did. I asked to if they topped off the oil, and no one could tell me yes or no. I asked them to check on a simple clamp, they did not even bother to tell me if they did or not. Service rep is more of a salesman and not a service related customer service person.

It was very quick and efficient with an excellent offer right from the start so no need to negotiate.

best place to buy an Audi!

I personally did not have a good experience at this dealership. I came here for my 75K milage

Andrew Berk, Service Consultant, repepresented the Company well. Knowledgeable, friendly and helpful.

My hair suspension indicator went off on a Saturday morning. The car was not drivable. I was able to take it in immediately with no appointment and receive a loaner car. It was ready for me in three days. It was covered by my extended warranty. Feedback was excellent.

I have bought two cars from Fred Downey at this dealership. He has always strived to facilitate a fair deal.

Excellent service and good follow up and follow through with the service department. Andrew is very thorough with you and good at keeping you informed with your service repair.

The best experience I’ve ever had purchasing a car! Audi Brand Specialist, Johnny Soturopoulos, was accommodating and assisted with my financing. I purchased a pre-owned certified A3 cabriolet and LOVE it. Audi Westmont is the best.

Hands down the best experience I have had at a dealership purchasing a car. From the moment I inquired about a car, I received quick responses. Sebi was the friendliest and most attentive sales person and I would not have wanted any other sales person. I have already recommended this dealership to family and friends.

Audi Westmont always has the best service and experience.

Blake and his service crew are amazing! The work is always done efficiently and effectively and well within the time promised. After the completion of the repairs, Blake explains what was needed and if there are any additional services required. This is truly a professional crew!

Traded up from an A3 to A5. Trojan red convertible. From beginning to end, the whole experience was quick and easy. I did not have to travel to the city to trade this time. Sales, finance, service has been excellent. Thank you Audi in Westmont.

I had my car for service at Audi of westmont,and i cant thank enough Blake Farmer.He always answers my questions,and gives me the best solution possible to get the car back on the road.He is an outstanding customer service representative. Thanks Blake Farmer.

Purchased a CPO 2015 A8L 4.0T from Audi Westmont. Found the process to be extremely favorable and transparent. Mark (CPO manager) and (Johnny) were responsive to all of my many rounds of questions and knowledgeable about the car. Very positive experience and nice people to deal with.

Great responsiveness, explanation and friendly service from Kevin Anderson.

I've never been to Audi Westmont, but Andrew was excellent. Helpful, informative and provided a work around for something that was going to be expensive (diagnostics, service) that he knew wasn't a safety issue. Andrew is the reason I will return to Audi Westmont. This was a very refreshing and different experience than other car dealers. Thank you.

Service techs are the best. Very knowledgeable and helpful.

Best Audi in Chicago

Excellent buying experience. No pressure. Thank You Naseem!

overall very good/professional experience. would reccomend audi of westmont to others

Brought My Audi TTs in for Service and Everything was Perfect! Kevin Anderson helped Me with My Issues!

I'm NOT a person that knows anything about cars so my answers may be subjective. The service was EXCELLENT so based on that, the repairs should be the same. The technician that signed my car in was very, very pleasant and kept me informed of how the work was coming along, and explained things in "layman" terms for me (that was very much appreciated). He was very kind and seemed to have a very warm and friendly personality as have the technicians in the past. He continues the line of very professional and knowledgeable technicians.

Great service at the service department. Quick service and free car wash.

I recently purchased an 2018 Audi A5 Coupe. The customer service was phenomenal. I couldn't be more happier with my new vehicle and overall experience at Audi Westmont.

Juan was awesome! He made buying a car a easy as it could possibly be. I will go back for my next car. Thanks! Their service is great too!

I submitted a review previously and forgot to complete the above questions. This is a 5 star location in all regards and provide great service.

Recently bought a 2018 S5 at Audi Westmont dealership and I could not be happier. Art and his team went way out of his way to make sure my wife Patti and I were completely happy in every way. No pressure and very helpful with all of our questions or concerns. We believe this kind of relationship will continue as we bring our car in for routine maintenance over the next few years. Highly recommend!!

My car was in for a scheduled maintenance. A few things were found, but I was told they could wait a bit on them. I really appreciate this.

Online scheduling and service/price list as well as service loaner vehicle made this 75k scheduled service painless.

The service department is the best I've dealt with.

I've been to may Audi dealerships across midwest and I really like Audi Westmont the most. They are not as big as other faciliteis, but they do make you feel at home. I just visited them for my 55K service and Matt was extremely helpfull and meticulous in makign sure that my car is serviced properly.

I brought my Audi A4 (2013) in for service for the first time. Kevin took care of me. He answered all my question. Found out that the previous owners had Audi Care, so I got my 45,000 maintenance done for free. As a new owner of a Audio I had many question and Kevin was very patience and took the time to answer my question and helped with some option I didn't know how to use. I was very happy with the whole experience at Audio of Westmont.

Excellent service from Matt. He was friendly and followed through with progress reports during the day.

Get all my work done from Audi Westmount on my A6. Great service and Blake has always delivered superior customer service.

Bought my preowned Q5 from a north suburb dealer, but going to Audi Westmont for servicing due to proximity to my house. Had to schedule repair for recall so called on a thursday, got in on a monday and they gave me a loaner which is always a bonus! Repair was done quickly and car was returned washed and ready to go. Friendly and professional staff. Newly remodeled location. Would highly recommend!

After visiting NUMEROUS luxury car dealerships in the Chicago area over the course of two weeks, my wife and I found an a3 that we liked on their website. They were very quick to respond via email and did not feel overly pushy to get me in the door that second. Once arriving at the dealership, the car was warmed up and ready to go. We were greeted as soon as we walked through the door by Lawrence - nicest & most genuine salesman ever. We bought the car that night. I'd absolutely recommend the dealership.

I was leasing a 2018 Audi A6 with no trade. No hassle discounts and no need to haggle - straight forward pricing. My sales person was very knowledgeable about the entire Audi product line and very patiently answered all of my questions. Next time I'm in the market for a new car I will be going directly to Audi of Westmont.

Was in and out within 90 minutes as promised. Routine maintenance performed. No problems.

From order to delivery, this was the best experience in purchasing a new vehicle. Bob Clark was extremely helpful and patient through the whole process. At delivery, Pedro was also patient with me, knowledgeable about all the features, and explained everything in a manner I was able to understand. Very impressed!!!

Great service no problem. I have always received great service here.

Overall a very complimentary experience. Courtesy and knowledge by all was appreciated by both my Spouse and I. No question that the dealership and sales person would be recommended to any prospective buyer.

Blake Farmer went out of his way to assist me. I bought my car at a different Audi Dealership but Westmont Service is more convenient. I would recommend this dealer to anyone interested in excellent customer service

After several visits to Audi Westmont & Fletcher Jones over the years, Westmont's service dept has more consistently offered good customer service. They lack in customer service technology & sometimes in responsiveness though.

Great dealership, answered all my questions and went out of their way to accommodate me.

Great experience with this group from purchasing (2 cars!) through each and every service appointment. Each member of the team is helpful and knowledgeable. Blake is a rock star!

I had my Q3 in for a recall of brake lights. I had called Friday Morning to make an appointment. I was fortunate to get an 8:30am appointment on the following Monday. Monday when I came in, Kevin took care of me. He did a great job and had answers for my questions. He changed the battery in my key just to play it safe. I had a problem with it not being recognized when I started my car. I also wanted to know if there was anywhere on the car for a hard start if the key actually failed. He didn't have the answer but said he would find out before I left. The repair took a little over an hour and I was ready to go. Kevin did find out that there is nowhere on the dash that a key can be inserted. Audi Westmont has always been excellent every time I have gone in for service.

Terrible service. Took vehicle in for oil change and they damaged sun roof —- and refuse to take the blame!

My friend brought in her vehicle for an airbag recall and oil change only and brought the car home to find the sunshade completely off the track and destroyed. The dealership is completely denying it and refusing to repair it. Awful.

Friend went in for a airbag recall, come out with a broken sunroof. They took zero responsibility but offered to cut it out when confronted about it. What a bummer. You guys are Audi. Have some class.

Awful customer service! Surely they can understand what happens when the word spreads.

I brought my car in for an oil change and air bag recall. When it was returned to me, the sunshade on my sunroof was closed. I have owned the car for 3 years and NEVER have it closed. When I went to open it, it was clear it had been damaged and the service department vehemently denied touching the sunshade and are refusing to repair it or even remove it. I have never dealt with such awful customer service.

Absolutely horrible customer service. Go elsewhere if you want your vehicle serviced properly

Updated my review from 1 Star to 3. The GM handled the issue professionally and promptly. They agreed to replace the sunshade completely. Absolutely terrible customer service. The service department did damage to the sunshade in our Q5 (despite the car being there for an air bag recall and oil change only), they left it closed so that they could hopefully get away with. When my wife got the car back the following day and opened the shade it immediately fell out of the track and crashed down on my son in the backseat. Matt and his managers refused to acknowledge that they damaged it, said my wife was the one that closed it and most importantly refused to repair it unless we pay at least $600 towards its repair. (Go on Yelp reviews and see the photos)

Terrible service department! They damaged my daughter in law's car and are refusing to repair. Awful service! Take you Audi elsewhere for service. Stay clear of this location.

Service went out of its way by addressing a bit of body work at no cost. Service in preparation for winter done promptly and well.

Audi service very friendly. Took car in immediately for my service neesd.

Very professional, easy process. Our salesperson, William Calderon, kept us informed during all stages of the purchase and ordering process. We highly recommend him.

Kevin was very responsive and sincere. A gentleman and delivered on commitment.

After several trips to Audi Morton Grove, many of them leaving unhappy... I was presently surprised with the high level of service at Audi Westmont. Still not sold on the no haggle purchase but I left with the car I wanted!

Pleasant sales staff and FI staff. Made the process of buying a car easy and no pressure. Our salesman Art Rodriguez explained all the facets of the vechile and took time to set the radio and my phone to the Bluetooth device. Also, did not find the sales pitch pressure I have in the past. Was able to make my decision based on my wants and needs instead of feeling intimidated that this transaction should happen today. Great experience.