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-- Misty H.

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-- Eloni T.

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-- Tom D.

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Recent Reviews from Audi Westmont

Audi Westmont scammed me on a 2015 Mercedes Benz E350 4matic Sport . This was my dream car and it has turned out to be nothing but a nightmare. I can not afford a new E class so I bought a used one from Audi Westmont which is right next door to Mercedes and owned by the same person . This was supposed to be a two owner , no accident CarFax vehicle . I've had the car in my possession for eight days and it has so much damage to the body it's looks horrible in the daytime . Even the wheels have been fixed and I wasn't told until the general manager Mark Oliver slipped up and mentioned it while we were talking on the phone . I had them looked at and I have been told that even the work done to the wheels was very bad they were not fixed in a proffesional way . The driver seat was repaired that I wasn't told . Black upolstery and it was stitched in the bottom driver cushion with white thread I can't believe I have been scammed on a car that was supposed to be a 2 owner no accident vehicle. The Auto Nation inspection and Carfax paperwork I received after purchased for the was to a Jeep Cherokee. I had to ask to receive the correct paperwork . And the general manager Mark Oliver didn't send the Carfax . Another manager sent it about four days later. They even wrote down my address wrong . I received a letter from the mail about my credit report and it's wrong address. I mentioned it to one of the managers and she didn't even say it would be corrected or it has been . I haven't even made a first car payment and the bill will go to the neighbor . I don't even want to call this store back to correct it , i shouldn't have to it was their mistake. . I feel sick to my stomach . This has ruined me . I put all the money i saved for the down payment , and now I don't even want to drive the car. And I've only had it for eight days. This is the worst experience I have ever had . I am a 49 year old man that was looking to buy my first luxury German car. If you open the hood you can see the right fender with a Taiwan stamp on it. The left rear of the car had been worked on so bad that you can see the bondo and over spray. This was supposed to be a no accident vehicle and I believe every part of the car has been worked on or there is some type of damage. Even the hood has damage like something flew up at a high rate of speed and gouged and dented it. The manager has pretty much told me I should have seen it all and has not offered anything to me except that I'm on my own now and I should've bought a new car then . If I could give it back and get a full refund I would . Also , the last time I talked to a person there it was Amy Avila another manager returning my call last Thursday . I finally got her to email the Carfax after asking the general manager last Saturday and he didn't send it . During the conversation she pushed the same thing that they are not responsible and that is what I get for buying a used car. She advised me to try to sell the car outright to try to get all my money back . But she said not to mention all the damage and everything wrong with the car ' . So basically I would have to scam the buyer , just like Audi scammed me . That is very bad business. The picture added is the right front fender . The car has been inspected by a proffesional inspector , and that was the first thing of many replaced or damaged body parts pointed out to me . This is all on a supposed two owner accident free Carfax vehicle .. They suggested my next step is to get an attorney . This has been my worst nightmare and my worst car buying experience in my lifetime.

David Torres Feb 27, 2021

My friend and I stopped into Audi Westmont after an unsuccessful trip to another nearby dealership. I was a bit discouraged after the experience at the first dealership, but thankfully I remained optimistic. We were greeted by Irwin at the front desk, and I quickly explained what I was looking for. Honestly, I was just rambling about things I wanted/liked, and had no idea what I was really looking for besides some vague feeling of “this is the one.” Anyway, we walked over to Irwin’s desk and he patiently scrolled through the inventory of cars in my price range. He was super friendly and easy to talk to. No awkward/forced conversation and not at all condescending (like you can get at some luxury dealerships). I settled on a couple of pre-owned cars to test drive and I ended up falling in love with the Q5. We did notice and point out a few minor scratches/cosmetic things, which Irwin had the service team address before we drove the car off the lot. I really appreciated that. The touch ups looked great! Irwin got the credit application paperwork rolling and Scott in the finance team finalized everything with me. Scott was great and super candid about the entire process. I could tell he has been doing this for awhile and I appreciated his honesty and efficiency. I also really appreciated that there were no pushy sales tactics with regard to extended warranty packages, etc. From the minute we walked in to the time we walked out, the entire process was less than 4 hours...and enjoyable. I mean really, it was a great afternoon! The last time I bought a car, it took two days and a lot of pushy sales/financing conversations, so I was beyond thrilled with my entire experience. To summarize: Fastest and most pleasant experience I have ever had in a car dealership...hands down. Super grateful to the ENTIRE team at Audi Westmont for helping me bring home a great car at a great price! I will be back and sending referrals to Irwin for sure. Thank you all!

Jessica Lepore Sep 2, 2020

In January of 2020, I custom ordered a 2020 Audi SQ5. The ordering process was quite simple and I received the vehicle in April and was quite pleased with the process up to that point. When I signed the agreement to purchase the vehicle, I told the sales manager I'd purchase the vehicle if he'd agree to have the windows tinted for me. He obliged and I signed the contract. I paid for the vehicle in full and purchased every protection package the dealership offered. Fast forward to April when I received the vehicle. When discussing the cosmetic wheel protection package, I brought up to the finance manager that I was looking to have my rims powder-coated black. He then assured me that if I had my wheels painted black through the dealership (or whoever the dealer hires to do it), the cosmetic wheel package would cover the cost of repainting the rims should they need it, so I agreed. We scheduled a time for them to have my car in. I brought it in to have the windows tinted, a paint protection film applied, and the wheels/logos painted black. They had my car for 7 days. Upon initial inspection, I was quite happy. I thought the car looked great albeit very dirty on the inside. I then had my car detailed and the detailer was concerned to say the least. He pointed out the 10+ flaws in the window tinting, all the damage to my paint (the car was absolutely covered in swirl marks and scratches from where they removed the logos), and that the paint was already coming off the logos they painted. Unsatisfied, I brought the car back in and they agreed to re-do a lot of the work (which I was quite pleased about). When I brought the car back, they agreed to remove all the logos, get new ones (and get factory black Audi rings rather than repainting them like they did the SQ5 logos), compound and polish the entire vehicle, and re-tint the windows. They had my car for 2 weeks. The car's paint looked okay when I picked it up but I could tell the window tint wasn't any better and I told the service advisor I wasn't satisfied. I also noticed a piece of trim was burned and that the door seals had been cut with what looked like a razor blade. He told me to wait a week for things to "improve" then had me speak to the sales manager who originally agreed to have the windows tinted. I was absolutely astonished by his lack of professionalism and rude demeanor. I simply said "per the contract I was to have professionally tinted windows" and he proceeded to ramble on and on about how "this is why [he] doesn't sign contracts like this", "the person who does the window tinting has been doing it for 30+ years, knows what he's doing and does all [their] new cars", etc. He then told me he wanted nothing to do with the situation and said he'd send me a check for the cost of the window tinting, which he did. Later that day I was cleaning my rims with a degreaser and the paint started coming off the rims. I contacted a service advisor about getting the burnt trim replaced, the cut seals replaced, and using my cosmetic wheel package to get my rims repainted (I had planned to wait until my 10,000 mile service so I could just get all that done at the same time). They did everything to give me the runaround and now won't return my calls about getting the damage the dealer's employee did to my car. Yesterday, I took my car to a reputable shop to have my window re-tinted and paid $200 more out of pocket to have the windows done correctly than the sales manager gave me to have them done somewhere else. Additionally, the people at that shop found extensive damage done while my car was in the dealer's care. I have the go-pro video of the damage and have posted pictures describing the damage done to my vehicle as well as an estimate for paint correction to restore my paint to the finish it had before I stupidly trusted the dealer with my vehicle. Since no one from the dealership is taking me seriously I've filed a complaint with corporate Audi.

Jenna Chesswas Jul 1, 2020

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

Marshall Albright Dec 14, 2018

I bought a new 2015 Audi A4 one week ago today from Audi Westmont, and I can safely already say that I think this honeymoon period is going to far exceed the length of my car warranty! I am absolutely in love with this car! It is so much fun to drive. And I couldn't be happier that I bought it from Audi Westmont. Because of my recent experience with Audi Westmont, I know we are in for a long committed relationship because they know how to treat their customers right. Of course, it all began with the car buying process. I had only owned one car prior to my A4 and when I bought it, I had simply told my parents what I wanted down to the make, model, color and style, and they basically found it for me, negotiated the deal and told me where and when to sign the papers and pick it up. This time I was on my own. But I soon discovered that I wasn't really. Because I was in the patient and incredibly knowledgeable company of salesman Edward Riedmaier. I appreciate his enthusiasm for the Audi brand and the information he shared with me about Audi from how they are made, to how they function and how they take care of all the little details. And of course the test drive was a hell of a lot of fun, too! Even within the confines of Illinois' speed limits. ;) Mr. Riedmaier never made me feel rushed throughout the car buying process. He politely answered all of my questions- he even answered those that I wouldn't have even thought to have. Despite Mr. Riedmaier's best efforts, however, the deal wasn't a sure thing and I trotted off to a competitor just down the street. This was not in any way a reflection on Audi Westmont or Mr. Riedmeyer, but was due to my own belief that I should look at at least one other car instead of buying the first one that had (admittedly) stole my heart. But I couldn't stop thinking about that A4..... I finally came to my senses and before the close of business that same day, I was back at Audi Westmont to buy the car of my dreams. Everyone on staff at Audi Westmont that I have had the pleasure of working with in this short amount of time (Edward Riedmeyer, salesman extraordinaire, Bill Manrot, the Audi whisperer, and Amy Avila, the most patient finance manager on the planet) deserve the highest praise for the work they do. They treat their customers with respect and they truly seem to enjoy the work they do. I am so happy that I trusted my instincts and went with the A4 and, maybe even more importantly, that I made the drive out to the suburbs to buy my car at Audi Westmont. I would highly recommend anyone else to do the same.

LWilson60654 Jun 29, 2015

I am truely dedicated to Laurel Audi of Westmont! Back in 2005 I purchased my first Audi, it was at Laurel Audi in Tinley Park. I live in the northwest suburbs so Tinley is a bit of a hike for me. I needed some routine maintenance work on my A4 and Tinley Park told me that i can bring my Audi to their sister dealership in Westmont, which saved me a 30min drive. I could not be more pleased with the service & care that I received at Westmont Audi, I haven't left them since. Over a spand of 10yrs, I built a trustful relationship with Blake Farmer in their service department. It had finally come time for a new A4. I am a woman on an imported beer budget :) but have expensive champaign taste so when I say a new A4, I mean a certified pre-owned Audi. I looked around at numerous Audi dealers but never felt the warmth & honesty that I had in Westmont. So, I called Blake and he of course recommended anyone in their sales department. He said they were all great, but I wanted 1 name so Blake referred me to Mike Morgan. I believe the story was that Mike sold Blake's uncle a vehicle and honestly any name he would have thrown at me, I would trust. The experience I had and will continue to have with Mr. Mike Morgan is by far the best experience I have ever encountered with any car salesman. Of course I understand that salesmen need to make their commission & basically they are just doing their jobs but I never felt that way with Mike. I truely believe that his goal was to make the customer happy. I am a perfectionist and I do not except the minimum, I want the best that I can get. I had gone on line and saw they had a white A4, thats what I was looking for! So I called Mike, set up an appt. to have my husband test drive the vehicle ( I didn't need to, I know exactly how great they handle & how quick they are, even going from my old 6cyl to the newer 4cyl Turbo, Awesome!) . My husband loved the car but I did not love the beige something interior & it was a premium pkg that was missing my blue cheese stuffed olives & cocktail onions! My husband probably would have purchased that car but I was not sold on it, I believe Mike could sense that. So we said we would think about it & get back to him. Well, Mike called me the next day to see how I felt about the A4 and we spoke for at least an hour because I could not make a decission and he needed to find out exactly what would make happy. The next day Mike called me and said he has a Blk A4 premium plus coming in, that he thinks I will love. Since either it was not there yet or not ready to show, I couldn't even look at it & little does he know he basically sold it to me over the phone. He answered all my questions, was extreamly patient, gave me so much information, Helped me compare the white one we test drove to the blk one I had not even seen, expained new car warrenty, CPO warrenty, extended warrenty, so much information I was going in circles. It was almost like I was looking for him to make the decission for me, I was that confused, the 2 cars balanced each other out as far as miles, color, interior, wheels, features, price,it was nuts. He was so honest & nice through it all, I ran out of questions and built this complete trust in him. When the Blk A4 arrived, I took it for a little spin and next thing I know, papers were being signed & yes Mike found me my perfect car! Also, I was extreamly happy that I would be able to continue the trust and honesty in their service department with Blake. The next morning in my garage, I started to nit pick my beautiful black panther . It's used, it's not going to be perfect but I want it to be. There were a couple minor scratches on the body & hood, no big deal, the rest of the car was perfect and I have the CPO warrenty, what else could I want. Anyone one else would probably be ok with it, especially since Audi of Westmont did not owe me anything. That form you sign when you sign your contract, that one that states wether or not the dealership owes you anything or vice versa. Well, I called Mike told him I realize they are not responsible for it, I signed the form stating that they would not "owe" me for anything & I didn't expect anything to come out of it BUT.......it was an eye sore for me. So once again, Mike exceeded my expectations. He spoke with his manager and all they wanted was to keep me happy and in love with my Audi. I brought it in and they took care of everything I asked for, even though they did not have to. Years ago I made the commitment to drive an Audi for the rest of my life, I am that passionate about the car and now I can also say that I make that same commitment to Laurel Audi of Westmont. Since the renovation, the dealership is gorgeous, the service is exceptional and thats another long review to write, the salesmen are the best, Mike Morgan is the best and I will always recommend him to everyone, I could not ask for a more perfect experience. Even have to say kuddos to Lucy that went over my contract with me, very nice and thorough. Laurel Audi of Westmont 100% Class, Honesty & Commitment to their customers, the best! Thank You for such a great experiance I have had with you for over a decade and will continue to have for many more to come!!

MishaFino Mar 3, 2015

I hesitated to post this review, but after 2+ months with a new Q5 and already no less than 3 service visits (and now having to schedule an upcoming 4th at another dealership), I felt compelled to voice my less-than-satisfying experience. I purchased a 2015 Audi Q5 just this past August (2014). In considering my overall purchase experience, I would have to say it was merely average. Here's why... I had done my pricing research and was already pre-approved for a loan, so I was prepared, but at times during the 4+ hour buying experience, I felt pressured to accept several counter offers at several price points or option packages. I had made the trip out to the dealership with the intention of purchasing based on what I was told on the phone. Looking back, however, there was a great deal more hemming and hawing than I could have anticipated or would have liked - it felt like I was pulling their teeth and it got uncomfortable. I found myself haggling at each stage, something I thought I had prepared myself NOT to do. But, regrettably, I had made the trip out there and had a mindset push through with the purchase. I also felt my sales rep was less than straightforward, assuring me that the car they had "picked out" for me had an upgraded audio option (I asked twice), when it in fact only had the base audio, which I admittedly overlooked somehow (new car fever??), and unfortunately realized only much later (much too late to do anything about it, I'm afraid); so I'm stuck with a decent, but unimpressive sound system. On top of that, I've already needed to bring the car in for numerous questionable "quality control" or "build quality" issues pertaining to door panel rattles, interior plastic panels separating from their mounts (literally popping off for no apparent reason), and, most recently, weird mechanical clunking sounds coming from somewhere in the rear of the vehicle when stopping and starting at low speeds, despite securing or removing any potentially loose objects, panels or spare parts that could be noise "red-herrings" (hence my forthcoming 4th service appointment). Some may call these issues picky, and I would agree if I had just purchased a Nissan or Chevy (no offense), but I don't think rattling door panels or any of these other issues should be expected from a $55,000 Audi, or from any other "luxury" brand for that matter. In all fairness, I will say their finance department did work with me to secure a very favorable interest rate on the portion I financed (even better than my pre-approved car loan from my own bank, as a matter of fact), and they also did slash the price of some of the add-on service and extended warantee options I added. Based on other reviews posted here, my experience seems to be the exception rather than the norm. But for my part, I can't say I'm all that impressed as a result of my buying "process" or the issues I've had since my purchase. I came from an 7 year old Acura TSX which had no such problems for at least my first 4 years of ownership, and which I would attribute to normal wear-and-tear, as to be expected after some time). It was in all other respects a fantastic truly reliable car. I therefore did have some trepidation of possible reliability issues with a German automaker, but really wanted to try a "true luxury" brand. While the car seems to otherwise run and drive generally as expected, it would seem at least some of my reliability/build quality fears have been realized. This has unfortunately soured what I hoped to be a great and satisfying purchase from this dealership and my impression of the Audi brand as a whole. Of course I am but one amongst many car buyers that have passed through this dealership, most of whom seem to have had good, if not great, buying/service experiences here based on many other reviews. Sadly, I cannot count myself as one of them.

rm9k Dec 22, 2014

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