Solid Service Dept., working with Eric (Service Advisor) is always a quality experience.

Perhaps the worst service I had experienced. the staffs here did not know anything about the vehicles in the lot. I'd truly say the employees here are in fact uneducated. I can clearly understand why it don't take a college degree to work here.

Audi Westmont service consultant Eric was so helpful. He was very friendly and professional and provided great customer service.

Very pleasant experience but keep in mind that I was only there for my first oil change. Pretty simple in the whole scope of things as far as service goes. Westmont Audi would?ve gotten a 5 star review but my initial contact with one of the advisors was a little cold, he was very pompous. The advisor that did help me was polite and professional Mr. Eric Yueng, I hope that the spelling is correct. Westmont Audi was able to Accommodate me pretty much immediately. When I attempted to go to the dealership in Orland eye only got voicemail they have yet to return my call so they?re off the map forever. Very happy with the service that I received and it?s worth another try, until then this dealership has earned my business I highly recommend and I will return.

they are quick and professional

Audi Westmont and Service person Eric were beyond helpful when I was in need of a loaner after my car needed extra work that would take another day. I appreciate the professionalism and customer service.

Entire experience was first rate, including transportation to my office while car was being repaired.

Great people at this dealership! Michael once again helped me with my service visit - started off as an oil change, but required a few other items to be handled - Michael was great explained everything and got me a ride home as I decided not to wait! All items were addressed and the car was ready earlier than I had expected! Thanks Michael, see you in 10,000 miles!! I love the car!

Everything went smoothly with my 45K check-up and service. Eric and David (apprentice) took very good care of me and explained everything involved with service and how long it would take. If you own an Audi, I would highly recommend Audi Westmont as your choice for dealership and service.

Art Rodriguez sold me a used Audi Etron 2019. Beautiful car and great experience. Art is extremely knowledgeable and helpful and it was a pleasure to work with him. If you're looking for not just the right car but an overall good buying experience, he's the guy.

Took my car to another dealer for two issues. They could not solve either one. Then took it to Westmont Audi, and they identified and solved both problems right away. I now have a new favorite Audi dealership!

Eric was great. He took care of my tire issue. Thank you

Happy with the recent service I had in December 2021. The service advisor, Peter Assenato, explained the needed repairs in a straightforward manner. Overall, I have been happy with the service quality and competitive prices at Audi Westmont.

My husband and I recently purchased a preowned Infiniti QX60 from Audi Westmont. The staff was great. We worked with Tariq, Ishan and Amy. They made the process fairly smooth and the condition of the car was great. There was a slight issue with the title application not being legible when it was received by the bank, so we ended up getting several calls and emails but, it was remedied quickly. Overall, a good experience and I would recommend Audi of Westmount.

Back for regular maintenance. Service is consistently good here. Service Advisor was very helpful in explaining the work, and overall a very good experience!

Michael Glusak my service consultant , always handles all my service visits courteously and professionally. He is definitely an asset to the Audi.

I used the virtual chat to ask if a car was still there or sold, roughly a 10 second conversation and that's it. Since then I've received calls even after I explained I just had a question and don't need anything...now the emails just keep coming one after another after another. I unsubscribed twice and at this point I just feel like I'm being harassed so if you want a review............here's a review. When someone says they are all set don't continue calling them and emailing them. Audi is supposed to be a high end brand you're coming across like ambulance chasers. I'll go unsubscribe again.

Overall very pleasant buying experience at this particular Audi. Art Rodriguez was the specialist who helped us out. What my wife and I appreciated the most was his straightforwardness and no pressure approach. We ended up really liking one of the Q3s they had on the floor and got setup to test drive a lightly used version which would've come out a decent amount cheaper for essentially the same car. Overall drive was good for what we needed to get around town to run errands and make the occasional trip into the city. He did forewarn us about the noise due to a loose front end, and ultimately ended up going with the new version sitting in the showroom. Having a toddler with us, Art was able to coordinate all the paperwork and have the car prepped for us while we took the kiddo to lunch and put him down for a nap. On return, some quick e-signatures and we were off with the new car. Many thanks Art & team for a very easy buying experience. 'Til next time, cheers!

If it weren't for my experience today, 1/5/2022, I would have given this business more stars. I purchased my Audi there 7 years ago and have taken it there for warranty/service work ever since, including today. But that time is at an end. According to the news media, we are in a period where we are setting records with the number of people contracting COVID-19 due to the latest variant, whether remaining sick at home, being hospitalized or even dying. Yet, during the time I was checking my car in with the service representative and while in the customer lounge waiting for the work on my car to be completed, I observed a continuous stream of people moving everywhere around the dealership without a mask or with a mask that was not being worn properly. They were not my fellow customers. They were employees, as revealed by the the logo on their clothing, their travel back and forth between offices and other activity or behavior that a customer wouldn't be involved in. Some of the employees wore masks in a proper manner, but a substantial number didn't. One of my fellow customers was a young mother with a small child who couldn't have been more than a couple of months old and obviously could not have been vaccinated. I hope that child eill be OK. Before leaving, I had a brief discussion with the person identified as the manager of the dealership who stated that there is a policy or protocol in effect requiring the wearing of masks. What good is that if it's not enforced? The situation we are in is a matter peoples' health and safety. Apparently, the people at Audi Westmont don't know that.

First maintenance check for an Audi eTron that I did not purchase in Illinois. Audi Westmont team (Michael) were fantastic. Went out of there way to make it easy for me to get this done in a timely fashion. Followed up with a video of everything they did. Very nice.

Mr. Fahim was very easy to work with. No pressure to buy car.

Friendly and courteous sales experience. My new used car was well prepped and ready to drive away. No haggle pricing and minimal dealer fees are appreciated. Plus I was able to leave with my plates and registration to avoid the BMV.

I have been taking my car there for years, staff are great. Peter handled my service appointment and made sure everything was on track to get finished in one day. With no loaners they provide free lyft services to and and from the dealership.

I communicated with Michael Glusak during my servicing at Audi Westmont. I really appreciate his communication as well as his effort in providing clarity, explanations and stress on customer satisfaction. I will definitely recommend him as well as Audi Westmont for any Audi vehicle related queries.

Peter did a great job of communicating and the tech sent a video of what was exactly wrong. This was a great experience with Audi of Westmont.

Staff members are friendly and willing to help. They respect customer's time. We'd recommend their service to other clients.

I needed an oil change and check up on my A7 and I don't have much time away from work to get that done. The team at Audi performed that for me Christmas Eve morning while wearing Audi Christmas sweaters. What a great atmosphere and the car is running like a champ.

Michael and Justin are very cooperative in helping their clients as best as they can but in my latest service appointment to replace a windshield caused me to pay out of pocket for the $2300 windshield after the discount they provided (which was greatly appreciated). The SISKIN windshield protection package I bought from the dealer would not cover the full cost as advertised and agreed to by SISKIN and would not allow Audi to perform the work and required a safelite outside installer who is not an OEM approved servicer. Since the dealership sold me the service contract who refused to let the dealer do the work, I highly recommend that auto nation immediately find another vendor and discontinue all business with SISKIN. I also recommend that any future Audi client NOT buy any service package from SISKIN who refused to cover the full amount of the claim and refused to allow Audi to perform the service. Lesson learned.

Michael checked me in and provided prompt service. I had to exchange a trunk liner so he spoke with the parts department for me, and made sure I had the correct one before leaving. The service and software upgrade took a little over an hour, when I expected it to take longer. Westmont Audi takes care of you and your car!

Smooth, no issues. Kara was great. Was out of there in about an hour.

I very much enjoyed my experience. My salesman Eric was a great help and knew exactly what I talking about when I described what was wrong with my vehicle.

So happy to be part of the Audi Westmont family! Ecstatic that we were able to get our car on time! Love our new Audi E-tron so much and glad to finally be ditching the gas pump! Thanks to the entire Audi Westmont team, especially David and Scott for making the purchasing process smooth and painless. We look forward to many great years of great customer service.

Peter in service is the man. Easy going and made the process easy as ever. Kept in touch and was super straight forward. First time I got any major service done at Audi Westmont and Peter will be my guy from here on out. Great job!

I recently bought a new car from Audi Westmont, and as far as the sales experience is concerned, I was more than pleased with how smooth and painless the process went. I am NOT a fan of the car-buying process, but Irwin and Amy went out of their way to make me comfortable, especially as we are still in a pandemic. And, "Ace", the F&I guy, was very cool, efficient, and knowledgeable. They were all quite transparent the entire time -- no hidden anything, details were out in the open, and they made sure to answer every question I had. Also, they gave me ample time to make my decision once the offer was out on the table. (FYI, I had visited at least 2 other Audi dealers in the Greater Chicago area, and spoke to another on the phone, and none made me as comfortable or confident as Audi Westmont). If you're considering purchasing, I can't more highly recommend Audi Westmont -- FWIW, I used the CostCo Auto Program, and they didn't flinch on the CostCo pricing or details, they knew EXACTLY what to do and provide, and fulfilled everything they promised. Update (10/23/21) 1st service and I couldn't be more pleased. Too much to type here but this service center was very comprehensive and professional. Ask for Peter - he'll take care of you. ⭐️⭐️⭐️⭐️⭐️ Update 12/21/21) Westmont Audi service did not disappoint. Again. Came in with a strange problem - driver side door was opening /closing very oddly. An hour later, the tech noticed the door itself was misaligned 1 mm. ONE MM! Amazing he could see that...and subsequently fixed it. 🌟🌟🌟🌟🌟

They charge a mandatory $300 service fee for the plates and registration to a 3rd party. It's been about 60 days and I still do not have the plates for this car plus this dealership says they have no control to speed things up. I had to go downtown and pay for a new 30 day temporary plate so I would not get pulled over by the police.

Matt and team were great at Audi Westmont. Took care of everything in one visit and had a great wash to finish!

Great experience !! was referred to them by Porsche Westmont and Mo was my salesperson, he stayed in communication the entire way till my car was shipped to CA, he even took pictures of my car and got it tinted before handling it to the trucker. ACE was a great finance manager that help me get the financing rates I needed to be with my budget, button up all my paperworks and title & registration needs. Will definitely purchase from these guys again!

Eric took great care of me in the service department. Unforeseen repairs were going to take longer than expected. Eric was able to quickly get me a loaner car so I did not have to be inconvenienced. Eric was also able to make sure that my tires that needed to be replace were covered under my tire warranty. This was a great help. This was very much appreciated.

As always Audi of Westmont doesn’t disappoint, they are very attentive to your needs. My car had issues with a check engine light. They went above and beyond to diagnosis the issue and repaired the problem and found my windshield had a issue as well. My car is driving like a champ. From the beginning of my purchase Lawrence my sales guy was fantastic and very knowledgeable about the car I was interested in.( he was the reason I made the purchase) Amy the manager was fantastic as well, she’s was very sweet and went above and beyond to help me with all my concerns. Now let’s talk about Matt In the service department, he is my go to guy ! He has always been sweet, knowledgeable and very attentive to all my concerns with all my Audi cars. he always goes above and beyond to make sure you are well taken car of. Thank you Audi of Westmont for the great customer service.

Eric was efficient and quick to take care of my car. The service team at Audi did a great job! I

My husband and I went in on a bit of a whim to sell our family car as we felt it was too big for us and unnecessary. Audi of westmont was amazing. Mark got us a great offer on our car. So much so, we ended up working with a great sales associate, David and bought a new car for my husband and traded his car in for top dollar. That led to my brother doing the same as well as me doing the same, all while getting top dollar on our trade ins. Not to mention, they had to ship my car of choice in from a different state, all went smoothly and they kept us informed in every step. My parents even went in also and did the same. David was great, patient and more than willing to help each of us find a car we really loved. Mark fought to take care of us in all our requests and offers, Scott in finance worked to get us the best rates and the best offers on warranties. I’ve been recommending these guys to random people just because how awesome they were! Highly recommend this place to anyone in the market right now!

Thoughtful, attentive, first-rate service.

Michael is service is fantastic. He’s on it from the moment you walk in til the moment he hands you the keys!

Great group of people.I was wery pleased with Art my salesman and Amy sales manager.Thank you guys and see you again

Dan was very attentive & helpful when I went to pickup my car. The only bad thing is that this time they did not send me any video concerning my car, and the fix time lasted 2 days instead of 4 hours as told before, But, beside that everything was ok.

Recently purchased a brand new Audi e-tron. Easiest and quickest car buying experience I’ve had. Ed was very knowledgeable and walked me thru everything as this is my first electric vehicle.

Andy and the Audi Westmont service department are awesome. He provides clear explanations of the services required for my vehicle, and I’m always happy when I receive my car back. They do their job well in being friendly and informative which myself as a consumer appreciate. I’ve built great trust in working with Andy and Audi Westmont.

DO NOT WASTE YOUR TIME HERE! This is my very first time buying a car as I've saved up my entire life for a car and I was interested in purchasing one of their vehicles so I reached out regarding a test drive. Right away a salesperson Mounir responded saying the vehicle was in the service center and would not be available until Saturday to look at, so we set an appt for 10am Sat. Friday morning I get a call from Amy the sales manager saying the car has already been sold to someone flying in from out of state. With confusion I responded with what I had been told and she came back with a snarky email by saying it is "impossible" to tell this person flying in that they could not hold the vehicle for them because they had purchased a plane ticket. So not only was the vehicle not even sold, they were reserving it for someone flying in from out of state just to come look at it without even allowing locals to come see it. After telling them they had just lost a cash offer on the vehicle, the general manager responded with "actually well let me talk with my team we might be able to arrange something" of course. This sales team is a disaster and only wasted my time, I would never recommend anyone to look here as you will get nowhere with this sales team.

Very friendly and fast check in. They offered to drop me off nearby while my car was being worked on. I was able to do some Christmas shopping instead of waiting in the waiting area. The technician working on my car sent me a video of the maintenance performed and their recommendations. Andy reached out after my car was ready and they picked me up to be brought back to the delearship where my car was waiting for me newly car washed. Thanks Audi of Westmont!

Tariq is great salesman. So young but he was very professional, not annoying or pushy. I was very surprised.

Hassle free transaction! I chose the car I wanted and spoke to the sales rep over the phone. After talking to other dealerships in the area and out of state, Omar was the easiest, straightforward sales rep to deal with. I handled everything over the phone and email so when I came into the dealership, all I had to do was sign the paperwork. One of the fastest car sales transactions I've ever had!

If I could give Audi Westmont zero stars I would have. I've been a customer since 2008. Back then Justin the service scheduler was so helpful, and friendly. He took the time to find commonalities between us and that is how everyone was. Mike was a sale or financial person and we frequently chatted when my car was having service performed. That is all lost now. Its sad. Justin is gone most likely left due to how the place is run. Staff is RUDE

I rarely give one star reviews, but this unethical dealership is definitely worthy of warning people to avoid. We were interested in purchasing one of their new vehicles we found online, but when quoted, we were very surprised to see the quote included a number of hidden fees that I haven't had on our other Audi purchases in the past, and that the quoted price didn't match the advertised price either. We tried to address these concerns with Amy the manager, but she was unwilling to engage, and even tried to substantiate "required fees" like window tinting and being charged to remove the plastic wrap. We very quickly found the same car at a more reputable dealer, and are very happy with our purchase elsewhere.

Everything done well and on time. Another great experience.

I had a great experience buying a used Audi e-Tron electric vehicle. My salesperson, Ed, is very knowledgeable and pleasant, and was extremely helpful in guiding us through our buying decision, without being pushy. I never felt like I was getting a typical “hard sell”, but felt like Ed was trying to help us with the best solution for our family. I look forward to a long-term relationship with Ed and Audi Westmont. Thanks. I had service done this past week and Audi Westmont was courteous, fast and friendly. Nothing but good things to say about there team. Thanks!!

The visit reception that I have received at the service sept was excellent. The service personell especially Mr Peter Assenato was very courteous, personable and gone the extras mile to make the visit short and complete.

Needed snow tires put on car. Made an appointment. They insisted they would need at least two hours. Then during the visit they asked for three hours. It’s a 30 min job at worst. 5 min job when my brother (certified mechanic) does it with his air tools. Obscene amount of time. Maybe if I walked in off the street and had to work me in but totally unacceptable with an appointment required. Will not return.

Had the vehicle serviced and ready on time for our holiday trip, it was a fast turn around.

Great service - great people.

Here at Audi of Westmont the service is professional, timely, while the staff makes the environment all the more comfortable. The technician completed servicing my automobile in a timely fashion, while my wonderful service representative took care of any questions concern,.

The Service is impeccable. My service rep couldn’t have done anymore. His communication to me…. His apologies for not having a loaner, which I understood why, but his personalization and care were exemplary. We still have a couple of issues to address…. My fault not his as I need the car for the Holidays. 5 stars all the way.

I have went to this dealer a couple of times and worked with ERIC in the service department both times. He was nothing short of fantastic. He keeps me updated daily on the progression of my vehicle and works tirelessly to get me the best service. Much appreciated.

Y’all service department ripped me off. I want to talk to corporate office immediately and I need to speak to a civil attorney. Your service technician’s completed jobs that the customer doesn’t request. And that’s bad business. That’s not how you treat your customers. I am appalled. I didn’t expect this from an AUDI dealer. You all are suppose to be high-end and first class. I had better care and service when I had my FORD EXCAPE. I had an extended warranty and EVERYTHING should have been covered and it was. PETER performed jobs on my truck that I didn’t ask for and I had to pay for it. That’s HORRIBLE and AUDI should be ashamed. I had to use my CAR NOTE PAYMENT to pay the bill. I WANT TO SPEAK TO CORPORATE OFFICE , IMMEDIATELY!!!! I will never return to this service center. EVER

I definitely recommend Audi Westmont for servicing your vehicle. They have great customer service and ensure your vehicle is getting the proper services done. Matt was my service advisor and was super helpful. Was happy with my overall experience there for my vehicles first service.

Matt at the costumer service was wonderful. kind and professional.

Horrible!!!!!! Don’t go there!!!!! There service department is a rip-off

Had a wonderful experience. Matt in service was great with expediting my service. He kept me informed of what needed to be done and included the price Best person ever!

Very good and professional service.

As always, our experience with Audi Westmont is top notch. Andy D. is a pleasure to work with as well as always being friendly and professional.

Audi of Westmont provided me with great service and were very helpful in all things I needed done. I appreciate their professionalism and kindness.

Very responsive in obtaining appointment. Andy shows a real interest in the car and how it performs. Excellent effort by by all staff.

So I had went in to get my car key programmed. I waited there for about 2 hours. They finally bring my car out and parked it on the parking lot in a heavy rain. How convenient, I had to walk out in the rain all soaked wet. Thank you for being considerate dealership for bringing it in for me near where the windows are in the garage. Then when I went home, I inspect to my see If there are any damages on my steering wheel. I contacted them the next day and they haven’t gotten back to me right away. I had to call the corporate office and then they had contacted them and then finally those guys have gotten back to me. I am still Waiting for their response about the resolution. Let’s see what they say.

Andrew was the perfect host / service writer Car was serviced quickly and professionally with video from service dept. My car was washed and cleaned when returned to me after servicing.

great customer service! would work with them again

In addition to great service, the team helped me secure a loaner last minute to get me to an important meeting when a software update ran long on my vehicle. Much appreciated!

This dealerships service department is top notch. Always friendly and courteous. I have other cars that the dealership needs to be reminded that my vehicle is even there. No so with Audi, great communication and always delivery your car in a timely manner. Thank you, Pete

I'm more than comfortable dealing with this service department and their extremely knowledgeable intake staff(Eric). I feel my vehicle is being maintained by the best certified technicians Audi has to offer. The information shared about my S7 is greatly appreciated. I can't imagine a better service center and I would encourage Audi owners to have their high performance vehicles serviced only by the best.

Helpful without trying to sell you services you don't need.

Service was excellent. A video of the issue they found was sent and I didn't have to make a trip back to the facility. ANDY CALLED to keep me I formed of the status.

They took great care of my S7. The Assistant Service Manager Michael G. is very knowledgeable, professional, and helpful. I will be returning here for all of my service needs.

Fantastic service.

Tariq was very friendly and helpful. Highly recommend the whole team at Audi Westmont.

AMAZING, customer service and very clean all around no way Covid can exist here 👌

Dan was amazing and really made my experience great. Will definitely go back to Audi Westmont to service my vehicle!

Very professional . I love the video they send with a complete inspection of the car. I Appreciate that

Bad customer service, they just lie straight to your face, they will come with any excuse when you catch them in the act, very dishonest sneaky manager, i cant complain about the salesman he has no control, the manager pretend that he cares, and send you a preset email, to thank you for visiting his dealer, but in reality he doesn't care, these guys the lie and lie like there’s no tomorrow.

Audi Westmont Service Department always takes your car on time for appointments, and the staff are extremely helpful.

Purchased my new vehicle yesterday and the service was amazing. Shane was car savy and excellent with his service.

Mike was very responsive when I came in. I told him I was a day early (my bad) he told me not to worry. The work was done in a very timely way. This was my 6th purchase from Auto Nation and I have never had a regret.

Very impressed by the recent service on my Q7. The video taken of the repair was amazing! Also the rear license plate frame was bent and they straightened it out! It's those little things that make a difference!

Dan & Audi of Westmont really stepped up & provided great care & customer service when I brought my car in for scheduled maintenance. After a horrible experience at Audi of Naperville (I will never go back there for service), Audi of Westmont just gained a new customer!

Never had such good service until today. I’ve been going to Audi for all my services ever since I bought the car from them. At first it was great with the Audi care plan. Once that finished it became a different experience that I was having second thoughts of buying another Audi. Today when I went in, I had a service consultant, Peter A, that went above and beyond. There were a few mistakes and a recall incident that wasn’t completely fixed and he made sure to correct everything and really took care of me. If it wasn’t for Peter, I would of been looking at a different car brand. He really restored my faith in Audi 5 stars for the car so far 5 stars for Audi car 3 stars for service after Audi care 10 stars for Peter

They strive for excellence and work hard to resolve all issues

Best customer service for servicing your auto. Matt was my representative, super detailed, great conversation - a gift people lack now days. Matt made the process as easy as possible. All my updates were done, oil change, filters, tires, THE WORKS. I was able to leave my car there over night and pick it up at my convenience. Highly recommended.

Took car in for brake issue and oil change. Took two weeks to bleed and add brake fluid. Picked up car and didn’t do oil change. Took car back to get oil change. Week later son driving home and front brake caliber come off of right front wheel. Technician didn’t tighten bolts on caliber. Had to have car towed to be repaired. Service writer was decent and worked on getting me a loaner while repairs was being done. Got no answers as to why I lost major amounts of brake fluid. No explaination as to why technicians don’t follow up and check all bolts they have touched are tightened. Have other issues like check engine light which is a part of the evap but afraid to have them do any service to my vehicle anymore. Thank goodness they at least checked to see if the wheels were tight. Highly disappointed with whole Audi experience. 2nd Audi but at this point will be the last Audi.

Leased my 5th Audi (2nd from this dealership) this month. I have always been satisfied with the process and this time was no different. The Q5 I just acquired has new features that my 2018 did not have. The touch screen has become very handy, after taking a few days of getting used to it. Stop by and talk with Edward Reidmaier. He will work with you to get the vehicle you want. Very satisfied with my leasing experience!!

2021/10/21 I brought my Audi in for it’s 10K service that I prepaid for with Audi Care. Come to find out the critical (per the service manager) tire rotation and the recommended oil conditioning is not part of the pre-paid maintenance. So instead of having with a $60 bill for the new wiper blades, it’s $220.00. I was told this upfront before the service started and agreed, but still wasn’t happy about that. Other than that the service was quick, my car was washed , the waiting room is fantastic with wireless phone chargers , free gourmet coffee/hot chocolate and comfortable chairs and a big screen TV. 2021/01/18 I came is with my 2021 A5 Audi with less than 1,000 miles on it and explained that somehow the drivers side outside mirror cracked while in my garage over night with them turned in. Peter Assenato of Westmount Audi had service look it over and said they would submit the repair as warranty and if Audi doesn't cover the cost they would. The waiting room from very comfortable, it had wireless chargers for phones and the cappuccino's were excellent

Where do I even start here? I brought my vehicle in with a check engine light on. From there things went down, although the intake side of things went fine. I was told I needed an entirely new engine at the tune of $22K. I told them I knew this was a manufacturing design flaw and that there was a class action lawsuit related to this. They would not give me the number of someone at Audi USA to speak to directly just that they would talk to them for me. I don't feel like they had my interest in mind and were just saying this is what Audi said. It was all about how much money they could make from me. Needless to say be careful as I ended up paying $1,200 to tell me I needed a new engine and it was literally no better than when I took it in for the check engine light.

As usual, Matt knocked it out of the park again! It’s such a pleasure knowing that when my vehicle needs attention that there is a professional service consultant laser focused to insure my satisfaction. This guy is a true pro! Thanks again Matt for your hard work and attention to detail! Chas Griffith

Matt in the service department was extremely helpful and communicative in regards to my recent service! Will definitely return for future service needs!

Went with my mom to purchase an Audi Q5 today, and was blown away by the customer service & care we received here. Car shopping can be stressful and frustrating, but every single person we came in contact with at this dealer was so friendly and accommodating to us. We worked with Art and Scott who were amazing, and at least 2 others that I wish I got their names came to talk to us just to be nice. Stress free, friendly & personable experience, would definitely recommend this place.

Just brought my car in for maintenance and Dan was great. Told me exactly what the service would entail and cost. When I picked up the car Dan told me what the service technician indicated I needed to be aware of for the next service. Everyone is very polite and professional at Audi Westmont.

Service was quick thorough and professional. My Service Consultant Peter did a great job of communicating. He explained what was included in my Plan and additional service items to consider. Some were added and some were not. He then kept me informed by talking to me every 30 minutes about the status of the work being done.

The best Audi Dealership in Illinois!

Eric was very responsive and polite.

Thank you for your great customer service and outstanding staff. Andrew Digregorio always goes out of his way to help us identify and properly resolve our Audi car issues. He should be commended!

First time client for tire replacement. Eric, the service consultant was very professional and help make the whole service process very smooth and efficient.

Thorough service, well explained

Excellent service! I didnt buy, but I will certainly come back!

Great work done in a timely fashion!

comfortable and efficiently run

Eric Yeung is awesome! I sent my car in for some repairs and he was extremely attentive, especially when giving updates for my car. Everyone there is extremely honest and I trust them with my car when i bring it in. Ive been a customer of theres for 4 years and never had any problems. Anyone who is looking to service their vehicle at an Audi dealer, go to Audi Westmont! Side not, they also send you actual videos of the tech inspecting the car and telling you whats wrong with it!

Eric from service department was so helpful, very communicative, polite and professional! Thank you for the service and see you next time!

Peter and his team worked hard to fix my Q5 starter malfunction until they figured out the issue!

By far, the best Audi Dealer i have dealt with in Chicago area. very accommodative, services are outstanding. most importantly, they will not waste your time, straight forward, I have leased my car from them, i dealt with Naseem one of the sales persons, facilitated and simplified everything. Thank you for not wasting peoples time!!!

Zero stars for service. Charged us $3700 on March 1st, 2021 for service that was supposed to be covered under our Audi Pure Protection policy. This occurred despite my wife stating repeatedly at the time that our plan should cover the service. While seeking services for another vehicle on August 28th, 2021, we discussed those charges with   Scott, who confirmed that we should not have been charged under our policy as aforementioned. Scott quoted us a 50% chance of having our money returned to us. This whole scenario is ludicrous & bordering on criminal. We have not yet received reimbursement. Our other vehicle was already in their service department at this later date. There was an issue with the driver seat belt having a half twist in it & ultimately requiring replacement. They replaced the seat belt as covered under warranty. However, they failed to reinstall the trim over the left B pillar properly. The trim came loose with the subtlest contact & would not reattach properly because the vent components were misaligned & damaged from them forcing the trim back improperly. Upon evaluating the parts, it was very clear to me that they improperly reassembled the B pillar trim, damaging the components in the process. We were forced to take the vehicle back for service to address the issue. When I went to pick up the vehicle, the trim was still not attached properly, & part of the vent was missing. I brought this to the attention of the service department & was told they would order a new vent & let me know when it was in stock. 9 days later, they hadn't let me know. My wife called & was on the phone for more than 10 minutes with a rude representative, just to find out the vent was in stock. At this point, I think we'll just take the vehicle elsewhere & pay for the vent to be replaced rather than deal with Audi Westmont again. I am in the market for an e-tron later this year but certainly won't buy it in Westmont. Update: Received check dated 09/24/21 for $1,593.46 from Audi Pure Protection.

I called this dealership since I could not book a service at the dealership that I bought my car at which was downtown on North Ave. They were able to get me in same day and checked out what I needed in a fast timely manner. Eric Y was friendly and an excellent advisor talking me through why my small issue could have happened and to let him know right away if it does happen again. I definitely will be coming back.

Once again Peter was amazing, he did a great job of solving the issue I had with my vehicle. Keep up the good work Thank you

5 star's Dan was very professional and my vehicle was serviced very quickly

Ease of scheduling, efficient check-in and prompt service.

5 star experience!! Outstanding salesman and dealership. Q5 was perfect and signing documents well done! In my opinion Westmont Audi is the the best deslership for sales and service! Thanks!!

I had a routine check up and as always superior service

I had a great experience at this dealership. Michael was very attentive at handling my car needs. The dealership had plenty of snacks, drinks and entertainment to keep you busy while you waited. Awesome experience!

I have been a customer of Audi of Westmont since 1998. That in and of itself is a testimony as to how I feel about this dealership.

I took my 2021 Audi A5 Sportback in for it’s 10,000 mile service and couldn’t be happier with the visit. My car was ready when promised and super clean. My service advisor was professional and friendly.

Communicative & Responsive! Andy answered all my questions in a timely manner. Quick turn around on the work that was needed. Will definitely return for my next service.

Very good advisor Dan riportella handled everything correctly and professionally

Always a great experience with the entire team. Thanks to Andrew for the prompt and thorough follow up on my service inquiry.

Buying my vehicle from Audi in Westmont was a very pleasant experience. They gave me top dollar on my trade in, got me a low interest rate and literally took less than an hour to complete the paperwork for the sell!

Audi of Westmont was exceptional. I brought my 2019 A5 in for regular scheduled maintenance. Mike assisted me when I arrived. He explained everything that the technician was going to do, kept me informed as tasks were completed, and even texted me a link of a video of the technician doing the work. All around great experience. Definitely would return for scheduled and non scheduled maintenance.

There is a significant lack of integrity and customer service at Audi Westmont these days. The waiting area is unkempt and tables were dirty. The whole experience was unpleasant, especially the service department. If anyone is looking to buy, sell or service a vehicle and looking for quality customer service, look next door, or across the street from Audi Westmont. There are so many other options, including different Audi dealers in the Chicagoland area.

Customer service is superb. Was helped by Peter from start to finish. Helped me get a loaner while the issues where fixed and sent constant updates on vehicle. It’s nice to just have to deal with one person thru the service done for the vehicle. Peter was attentive and went out of his way to help out. Highly recommend

Omar in sales and Scott in finance were great to work with. Both were friendly, knowledgeable, quick and efficient through the whole buying process. Excellent experience!

Very smooth and professional experience, from both service representative to technician.

My visit at audi Westmont was great Michael Glusak customer service was phenomenal keep up the good work

Best customer service and your service department is excellent, I will always do business with you guys because of my wonderful experiences with your dealership

Amazing service everyone was great and Ed R. IS TOP NOTCH

Great selection and exceptional customer service

I was very pleased with the service.

Audi Westmont has always been good to me. From purchasing two cars from David Spoljoric in sales after he found the exact specifications in each car i wanted, to John Tanolt making the deals happen, to the service team always making sure my families cars are taken care of and ready for the road. Thank you!

Great staff and service.

The service rep and service mechanics did a great job. They efficient, professional and courteous.

Fast, professional and couteaus service with excellent staff.

Everything at this dealership is overpriced…I would heavily suggest people to take their Audi vehicles to get serviced at Fletcher Jones Audi instead

Great dealership! Went in to service my car with them for the first time and their customer service was second to none! Very nice, explained everything really well! Also their waiting room is very nice. They even gave my wife and I a free Audi shirt for our baby son that’s about to be born. Highly recommend

Great service with minimal time waiting.

I was in from out of town and needed some help on a Friday afternoon. I was able to get the car in and the repair required having the backseat taken out of the car, and then the gas tank being removed and drained etc. So it was very time consuming repair. I received a loaner car, the shop got it done, and I had my car back the following day. In my view, they went above and beyond to help me. I really appreciate their consideration for my circumstances. I tried the same thing a couple years ago in a Chrysler dealership and they told me that their first appointment was two weeks out, totally ignoring the fact that I was from out of town… Thank you Audi.

Efficient and reliable. I went for the routine maintenance service and I am extremely happy with the service. My service manager Eric Yeung was very professional and helpful. I was quoted for 1:30-2:00 service team and I get my vehicle back, all good and cleaned up sharp on time.

Eric was very friendly and helpful. I had my baby with me and he went above and beyond to make the experience easy.

I was going to sell the car to Carmax but thought it would be good to go to autonation at Audi Westmont, I asked him several times about my warranties and protections are cancellable and that guy lied to me and now he is telling me sorry for that. I was going to buy a new q3 from them but now I am unsure about them cheating me again. Watch out before buying and selling car to them.

Had 40,000 mile service performed and all new tires. Very pleased with the service.

Friendly staff and amazing customer service! Audi Westmont sets the bar across the board for perfect customer service. I live in the downtown Chicago area; however, after a terrible service experience at another Audi service center I now bypass that location to visit this service location. Matt was very professional and attentive my entire visit. He made sure my visit was seamless and pleasant!!

Great Job by a staff who took very good care of me. I'll be back with my Q5 for next service soon!

Great service for e-tron. Very knowledgeable and helpful staff. Andrew was extremely nice and provided all the important details.

I was asked to bring in my Audi Q7 because there was a factory recall and some part needed to be fixed. My Husband and I had to take time off of work and drive two cars back and forth (because a loaner car wasn’t available). Turns out, it was an error and nothing needed to be fixed! My husband was asked to pick the car up from the car wash area… turns out, they didn’t even have the decency to run the car through their car wash! What a waste of our time!

Excellent experience. Comfortable waiting area with a nice coffee machine (lattes, etc.), snacks, and plenty of space. They keep you informed of progress on your car, and the technician sends a video of the inspection results. The people were very pleasant, and everyone was masked-up for safety. The service person saw me struggling with the buttons on the coffee maker and even came over to make it for me!

Everyone is always friendly and helpful!

Great customer service on my 2K18 Q7! Thanks for the personal touch.

Great experience! Peter was easy to talk to and he truly care to help me. Customer Service is a top priority for me and Peter met it.

Great service. Brought my used A4 in and the provided a loaner and like the auto nation text app

Excellent service department and customer service. Andy is fabulous. Thank you

Good experience

Easy to make appointment, very complete evaluation and work on my car.

Great experience, Audi was very accommodating and helpful! Highly recommend this location.

Second time coming here and again service was great. I was told it’ll take about 2-3 hrs to complete the work on my car so I asked for a ride to Yorktown to kill some time. Peter at the service department was great, he arranged for a ride to and from the mall. Service was completed within the time promised

Charged for a service that should have been covered by warranty.

Audi Westmont the place to go if you have issue with audi. Professionally trained technicians and friendly team. Special thanks to Andrew. He is very profesional and friendly. All my car problems was fixed properly and on time. Big thanks to Andrew and all Audi Westmont team.

It was fine. Good service all around.

I called and shopped around for scheduled maintenance for my Audi. Audi Westmont responded to my call promptly and scheduled me for an appointment quickly where as other dealers called me back in 2 days. The service was great. All the people I dealt with were very nice a courteous, very professional and honest. They did not try to sell me extra services or upgrades. The cost was unbelievable compared to other dealers who really rip you off, literally third the cost and I was given a coupon on top. I was always skeptical to go to the dealers for services, but will definitely go back to Audi Westmont. Update- I went to Audi Westmont to fix a problem with the fuel tank. Again they were above expectations from scheduling to service, especially my assistant Matt, he was great and exceptional, fun to talk to, very nice and helpful, I was given a nice loaner. I was a very happy customer, my car too. I will definitely go back to Audi Westmont for any service for my Audi. Update- I appreciate the great customer service and honest evaluation, no pressure.

Great overall experience. Our salesman Alec was ok. Answered our questions with very low pressures ales style. We got a great deal. Finance team explained additional options and once again, no pressure. We selected what we wanted and paperwork was a breeze. Good selection of vehicles, had exactly what we wanted. Update- Just had the 1 year service, they came to our house and picked up the car. Had to wait for a part to be shipped in for an issue with the infotainment system but they gave us a loaner. Repaired and returned in a few days. Whole experience was great. Great service team. The tech even sent us a video explaining what was being worked on.

Amazing, Amazing Experience in buying our first Audi. Our salesperson, Lawrence Taylor, was efficient, responsive, and great to work with… Highly recommend Audi Westmont!

Great dealership to work with for any auto related matter. Sales, service, and management personnel are professional and know their stuff. Would highly recommend them if you’re in the market for an Audi.

Andrew took care of my leaking brake bleeders. I shouldn't be surprised that it took a little over an hour to diagnose and repair.

Art Rodriguez was my salesman and Art was fantastic to deal with, he answered all of my many questions and provided me with pics and detailed results about the car before I was able to make it in for a test drive. Once I decided to buy the car Art and the team at Westmont Audi were amazing and made the whole process effortless. The “No Haggle” prices are spot on and I received a very fair trade in value for my car. They are obviously fair with their pricing and trade values otherwise “No Haggle” wouldn’t work! Feel comfortable that you will be treated fairly and with respect by a very professional sales team! It was a big relief during the paperwork completion when there were NO pushy tactics to purchase dealer options and warranty’s and no unnecessary and unwanted dealer fee’s that some dealerships will tack on to the internet price. The price listed was the sale price and no fee’s (besides the state required fee’s) or pressure to buy “add on’s”. I will definitely look to Westmont Audi when I’m looking for another car in the future as most dealerships could learn a thing or two from them when it comes to dealing with customers and completing the sale! Thank You for the best car buying experience (and the most fun and exhilarating car I’ve ever bought), I’m sure we will do business together again in the future!!!

I came in for a simple oil change and was hit with a barrage of service repairs in the thousands of dollars almost 9000 miles before their required. When that didn’t work I was again asked to have repairs deemed necessary that I did not, “again” for thousands of dollars! It seems pressure is part of running business there. Losing my business!

Great service, professional, knowledgeable staff.

So far So good with the Experience here at Audio Westmont Form Sales to Service they're always eager to get your questions answered and making sure you feel good with your purchase. I purchased a 2021 Audi S4 a few months ago from their Salesman Lawrence. He did an exceptional job, making me feel comfortable and making sure i was getting one of the best deals possible. He didnt Judge me for my Age walking in there he just checked my license checked my insurance as he should. And tossed me the keys, from the test drive, to driving it off the lot as my own again overall amazing process. And amazing salesman. My service rep was Daniel i Believe ( i Apologize if i have this incorrect). This dude was awesome, he got my questions answered regarding my car to the fullest. I had a recall on a the car and needed an alignment from hitting a pothole already... But the process was smooth, and honest. Another thing i enjoyed, is their patience with my questions. I had a bunch of questions regarding what i could do with the car that wouldn't void any warranties as i just got it. He was extremely helpful, if he didnt know the answered he got the answer from someone else immediately before i left the facility overall amazing job. PS-- I live in Naperville, and went to the Naperville Dealer roughly 4 times prior to just Saying F- it and driving 40 minutes to Westmont. They are the worst dealership, I have ever been to. From their judgmental nature, to their dishonest sales. Total scam and total waste of time, sketchy is an understatement there. Totally worth the drive to Westmont, don't waste your time anywhere else.

This is my 3rd Audi so it’s safe to say I am a “LIFER”.🤣 My first was in Westmont. The service was sooo great I assumed it was the standard for all locations. NOT SO! My second purchase was at another location (west suburbs) and the experience was NOT the same. I won’t name the location but needless to say we drove all the way back to Westmont from Joliet when it was time to purchase again😜 Sam was great! Even with Covid restrictions and limited inventory it was worth the trip. SEE YA AGAIN IN A COUPLE YEARS FOR #4😘

Professional, extremely knowledgable and very helpful.

Audi service advisor Eric Y. took good care of me 8/2021.

My service was good and my advisor Matt was awesome! Completed everything that needed to be addressed and was very courtesy and met my expectations!

Once again, top-notch service at the Westmont Audi location. My service manager, Michael Glusak, is always enthusiastic and makes sure I get the best service possible. I highly recommend this dealership.

I just purchase my beautiful Q3 Shane was the one who was helping me and he did everything to make this happen and everything goes nice and smooth. Perfect service, great cars …Audi in westmont is just THE BEST !!! 🤩💕

We own two Audi’s and have always received the best service from Audi Westmont.

Service department is the best not only in thorough servicing of my vehicle but also customer service. My Audi was from a dealership close to me but couldn’t fit me in for an oil change until more than a month from now - this is not acceptable. Matt the service rep was great and now has a new customer! Well done!

My experience on Saturday August 7th at Audi in Westmont servicing my Q3 was very positive. The technician was courteous and helpful. My car was ready as promised in a timely manner with all work completed. I received a follow up phone call about a question I had. Great service!

Awesome service! Everyone was knowledgeable and helpful

Service and Sales at Audi of Westmont are both fabulous. Michael Glusak in service is the BEST! His outstanding personality and awareness of his customer’s time makes all Service appointments pleasant. I've had numerous cars from this dealership because the service department is the best in western suburbs.

Best experience ever in getting my new 2021Audi Q5. Vesmir and the rest of the Audi family made my experience easy. I recommend this dealership to anyone who looking for a new Audi.

I’ve leased 3 Audi’s from Westmont and I couldn’t be more pleased. My salesman Ed, is always the guy to go to, he’s the best. I’ll purchase my Audi’s from this dealership forever!

This was one of those times that I thought it was time to reply my vehicle. The air suspension system was malfunctioning and the thought of the cost replacing airbags was daunting to say the very least! But as usual, Matt noticed that the vehicle was still holding air and personally directed the technicians towards an electrical resolution to the problem. Fortunately it was a leveling sensor and the vehicle is Up and running like normal. Thanks Matt for your attention to details and once again making a potentially expensive service issue a piece of cake.

Matt, service representative helped me out over the July 4th weekend as if I was his best customer. I was only passing through on my way to Florida. Prompt, courteous and respectful of me being from out of town.

I trust them, very professional

Great service, courteous people, mostly I trust them

I have had my 2013 Audi since 2014. If I ever ran into any problems, they were courteous and quick to sell them. My last problem was a dead battery and I talk to Eric Young, who was a most informative and courteous gentleman. I have never run into anyone at Aldie in Westmont that has not been helpful. I would give Eric Young five stars.

Such a great experience any time I’ve needed to have my car serviced or warranty work performed. Matt is like family and really welcoming: “Hey Chris how are you, how was your weekend?” Received a personal audio file/video of the technician by my car explaining in detail what’s wrong with it and that the service rep will explain what happens next. Very cool and customer service centric. This is what all luxury dealers and service departments should aspire to be like: Friendly, respectable, honest, competitive prices, technologically advanced, competent and welcoming. Never a disappointment at Audi Westmont!

We had a wonderful experience dealing with Naseem and Audi Westmont staff during our purchase. The entire staff was very courteous from the moment we walked in the door. We did not feel pressured and Naseem patiently worked with us on choosing between different options.

I was very pleased with the customer service I received.

People were friendly and service was done to my satisfaction.

great experience servicing my S5 - Peter Assenato a pleasure to work with as usual - always very helpful, explaining all work to be done

Matt was my rep. Great service at Audi as usual. Matt kept me in the loop with texts all day. Love that. I only put 4000 miles since my last service and was reluctant to take it in because such little wear and tear was done. However i am told that after a time oil needs to be changed etc... needed an alignment too. Audi Service isnt cheap but i really feel i get good service there.

Very easy car buying experience, always is with Ed R. as my salesman. I see him every time I get a new Audi

The staff is friendly, knowledgeable and helpful. I had plenty of questions about my extended warranties and they answered all of them. My car was ready on time and washed.

Excellent service with very professional and courteous customer service. Always go beyond my expectations.

I worked with shane and he was amazing from day one of me test driving the vehicle and picking the one I wanted. even after purchasing he still has checked to see how it was going with my new Q7.

I feel this dealership takes care of its customers very well.

Had my Audi Q5 in for service. Everything was done fast and efficient. Michael was my service advisor, he was very responsive and helpful.

Always great service! We have been using this service Dept for years!

Very good service. I didn't have appointment and my window will not go all the way up. They told me to come in afternoon to see if they can do something, 1h later the problem was found and fix. Going back to them if I need to. Peter was the services writer and he was awesome.

Had an appointment and I was in an out of dealership within an hour. Matt was a pleasure to work with.

David Spoljoric is a gentlemen and pleasure to work with. Highly recommended.

I worked with Matt in Audi Service on my 2020 A5. He (and the team) more than delivered on their promised service! Regular service without a hitch, trouble-shot a confusing computer issue well, and a spectacular car detail on top of it. I'm very pleased and look forward to using them again!

Great!! They even fixed my CarPlay which had been bothering me recently along with other things in this electric car

Great service! The advisor is courteous and easy to work with!

Pleasant and very professional place of service

It was a great experience with top notch, friendly customer service. It was very expensive and I ended up paying over $200 more than the estimate/quote, but that isn't related to the service, which was excellent.

Michael did a great job in getting my car checked in and setting up a valet to shuttle me home. Within a few hours I received a text with a video from the mechanic showing me all the work that was being performed. The video was very informative - I really like this new feature.

Great experience as always. Matt Poore is outstanding

I just picked my car up from another super easy service appointment for my Audi Q7. As usual, everything was flawlessly coordinated by my amazing service consultant, Matt Poore. Thank you!

Wonderful experience with the service department at this dealership. My car had 2 recalls on it and the Bluetooth wasn’t connecting. They fixed everything along with doing a complete check and now my car is PERFECT. Great experience!

Wonderful experience with the service department at this dealership. My car had 2 recalls on it and the Bluetooth wasn?t connecting. They fixed everything along with doing a complete check and now my car is PERFECT. Great experience!

Great experience with the service of my old Audi and procurement of my new A5 Cabriolet! It was custom ordered and in the USA 6 weeks early. Ed Reidmaier who sold me the car and Andrew who handled all of my service for my existing Audi did a great job in leading me to buy the new A5. Everyone was excited to see it when it was delivered off the truck. Lots of text messages and emails of my new car!

This was my first time there as I just purchased an Audi Q5. My customer rep was great! He answered all my questions. Will definitely be back as they didn’t try to sell me on something I didn’t need.

Service was professional . Updates were provided on a daily basis. Michael is a very conscientious employee.

On the website, the process for holding a car involves making an appointment to test drive it. Which I did. Cue the very next day. I call in to inform them I would be flying in a day early from hundreds of miles away, letting them know I got a hotel room in case it takes more than a day to square the deal away. Nonchalantly, they tell me they sold the car. After they 'try' to console me with cars they could entice me with, I agree to one of them. When I tell them that car (priced at $14,800) is missing some key features the other one had but I will take it at the same price (13,983) I was going to take the car they sold, they write back to inform me not only am I wrong about the appointment process (I'm not; go look at their website yourself to see), but they won't budge one dollar from the price. So, I'm out an airline ticket, the cost of a hotel room, and the car I was promised would be there when I arrived and their strategy is to make me feel like an xxxxxxx. Do not shop here unless you like being made to feel like a jerk.

Every time I have taken my Audi to Audi of Westmont I have been pleasantly surprised! They are on time, or even early, for my appointments, kind, thorough and helpful in every way! All this instills confidence in the quality of service ?under the hood?!

As always, my service appointment was completed timely, courteously, and professionally! My advisor-Matt is amazing! Always responsive, friendly, informative, and treats me like family. It’s always a pleasure to go into the dealership for whatever is needed.

efficient fast service - good analyzation of troubles

Went here after sending to Hoffman Audi dealer who wanted to charge without proper diagnosis. It took Audi Westmont a while to figure it out but they did fix it. The tech and service advisor were top notch. Very patient, the tech discussed the issues with me personally and was confident to solve an unknown issue. Top notch service, prices are competitive. I am not sending any Audi vehicle to any one else besides Audi Westmont. Thank you for your time and effort to sort out an unknown issue.

We have tried to purchase/order a car from Audi Westmont numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an appointment and PURCHASED a Q5 from Hoffman Estates in under 2 hours. The level of service and attention at Westmont is seriously lacking. We had cash in hand, ready to go, and they couldn’t even sell us a car. Interesting.

Perfect guidance from Ed Reidemeir, wonderful to do business with.

It was quick and easy. The staff at the dealership was very helpful in scheduling and getting my recall completed. The service department was friendly and listen to my questions and concerns

It was quick and easy. The staff at the dealership was very helpful in scheduling and getting my recall completed. The service department was friendly and listen to my questions and concerns

Since working with salesman and service dept we have been very happy with all aspects.

Service appointment for my 2011 Audi S6 for a trunk a repair

Helpful efficient and professional

Customer service provided by Michael is the best. He is personably and yet fast in checking you in and out.

Andrew was my customer service rep. He provided excellent service and went above and beyond.

Eric was great taking care of me with all needs that my car needed. Super professional and went above and beyond!

Overall always have had good service and good experience. Last go around I did not care for additional services recommended(fuel system flush and alignment) that are not required by the Audi schedule per the manual. My initial quoted bill was almost $1000 and it ended up being a 1/5 of that after review with Audi manual.

Out standing staff - would recommend this dealership

Everything was taken care of in a professional manner. Service was excellent.

Service was great :) Andy is the best at Audi Westmont

The Audi dealership was a pleasure to work with. Though the car buying process has greatly changed, they seemed like everyday americans willing to work with their customers. However, I am completely embarassed by Audis Chicago Office itself. The exchange is horrible. They do not value customers nor are interested in striking good deals. And frankly should be ashamed of themselves. Audi was not willing to consider me in financing options, they sought to only ensure their own interest - not very good for someone in customer service/sales. I made a huge purchase and was looking to a great perpetual relationship with Audi as a first time buyer. Now... I'm not so sure. Audi itself needs to do better. But I greatly enjoyed Audi Westmont. A great team of people!

Sebi was great to work with. Professional, knowledgeable and offered clear guidance throughout the entire process. And, good follow up along the way.

Overall experience was good. Only opportunity was with customer service.....after the purchasing process was over, no one showed me the inter workings of the car, the MMI, Audi connect, owners manual, et. My salesman had left the dealership while I was with the finance manager. I drove home and spent the next couple hours teaching myself how to work everything. Customer service was lacking. Thanks

Brought A4v in for annual service. Great customer service, great service, great facilities.

Omar did a wonderful job finding me the perfect car at Audi Westmont. Mr. Oliver the used car sales manager also made the connection fun and an inviting experience! Highly recommend the duo.

I was greeted by a service rep who was very professional, knowledgeable and courteous. The work was completed in a timely manner.

Just a great experience - I got lucky with all the deals available Had a wonderful sales man David S. He is very helpful, still Second purchase from this dealership

Best experience ever when buying a car! Great price and excellent service

Overall, the dealer did a good job on my 40k service. On the other hand, Audi USA was extremely disappointing in the fact that they required my using my 40k service even though my car had only 30k miles on it. I discussed this with them and they said "too bad" as it fell into the period of time aspect as it had been a year since the last service. It's hard to put miles on your car when you're now working from home due to Covid. I definitely did NOT get my money's worth out of the pre-paid Audi Care program.

Great dealer with wonderful helping staff. They made our buying experience a so memorable and very happy for their service and attention. Naseem is the start of the sales team, without his help we could not make this buy. Please ask for him for your next trip Highly recommended !!

Audi Westmont the place to go if you have issue with audi. Professionally trained technicians and friendly team. Special thanks to Andrew. He is very profesional and friendly. All my car problems was fixed properly and on time. Big thanks to Andrew and all Audi Westmont team.

Honest, reliable service. Eric advised me on the best course of action to take with my Q5. I received top-notch service and will not go anywhere else!

I had great experience at this dealership when I took my car in for a repair. Andrew, my service advisor, was very helpful, knowledgeable, professional, and friendly. He took the time to explain things in detail for me. I finally understood how the extended warranty works for my car. Andrew's customer service skills are beyond great, he treated me with respect and dignity and did not rush me out. He kept me informed along the way and everything went as he said it would. He provided me with a loaner car without prior notice just to make things more convenient for me. I had very bad experience at another Audi dealer recently but now, with this very pleasant experience at Westmont Audi, I think I found the place that I will go back to and also recommend to my friends and family. Thank you Andrew, and Westmont Audi!

Matt Poore in the service dept went above and beyond to help find a resolution to an issue I had (a little too complex to explain). When the service was going to take longer than expected, he arranged a loaner car.

The Audi Westmont team starting with David Spoljoric (salesmen) were a pleasure to deal with. I recommend David and the team.

Michael Glusak is a pleasure to work with. He informed me last time of my free Audicare option that was still available from the last owner(I would’ve never known) this is the type of transparency that is needed in this industry. He is more than happy to answer any questions you may have and inform you on essential needs and nonessential sim regards to your cars service.

Ed Riedmaier was outstanding to work with on the deal.

Nasseem was beyond professional! He made sure i left with a nice ride!

Great sales staff! I'm from outside the Chicagoland area and the purchase process was smooth. The email and phone communication with Lawrence and Amy exceeded my expectations. The car was detailed and ready to test drive upon my arrival. It took more time than expected to sign the paperwork, but understandable, given it was the last day of the month. Overall, a great experience. Thank you!

arrived at 8am mechanic tooked car in at 9am other customers got car serviced and left i was still sitting for the service and repairs that needed to be done i feel over charged for repairs that should have took 3 hours turned out to 7 and a half hours only got minor service no major repairs and i couldn't get an understanding of why so much labor being charged for minor services

Our customer service rep Andrew Digregorio is always very courteous and attentive to our needs. He goes above and beyond the call of duty to help resolve our automobile concerns. Our Sales Representative Fred Downey is also great!

Good people to do business with

Just had my car in for its annual service at Audi Westmont. We were not anticipating the list recommended maintenance, so we chose to follow up at a later date and were not met with ANY unnecessary pressure or hard sell...really appreciated. Another great experience with Andrew, courteous, helpful and knowledgeable! Very nice facility and friendliness from everyone. Love this location!

Service was done in a timely fashion . Technician was very helpful and friendly

Eric was excellent 10 out of 10. Waiting2 hours for an oil change was a bit much

It went as promised.

I love bringing in my car for service at this dealership. Always satisfied and pleasant experience.

We were at this Audi dealership this weekend and this is by far the best experience I have had in the last 5 years of being an Audi customer. Eric is very professional and went an extra mile to make sure we are comfortable. I would recommend coming here for all your Audi vehicle needs in future. They really spend time to get you that wow experience!

Audi Westmont scammed me on a 2015 Mercedes Benz E350 4matic Sport . This was my dream car and it has turned out to be nothing but a nightmare. I can not afford a new E class so I bought a used one from Audi Westmont which is right next door to Mercedes and owned by the same person . This was supposed to be a two owner , no accident CarFax vehicle . I've had the car in my possession for eight days and it has so much damage to the body it's looks horrible in the daytime . Even the wheels have been fixed and I wasn't told until the general manager Mark Oliver slipped up and mentioned it while we were talking on the phone . I had them looked at and I have been told that even the work done to the wheels was very bad they were not fixed in a proffesional way . The driver seat was repaired that I wasn't told . Black upolstery and it was stitched in the bottom driver cushion with white thread I can't believe I have been scammed on a car that was supposed to be a 2 owner no accident vehicle. The Auto Nation inspection and Carfax paperwork I received after purchased for the was to a Jeep Cherokee. I had to ask to receive the correct paperwork . And the general manager Mark Oliver didn't send the Carfax . Another manager sent it about four days later. They even wrote down my address wrong . I received a letter from the mail about my credit report and it's wrong address. I mentioned it to one of the managers and she didn't even say it would be corrected or it has been . I haven't even made a first car payment and the bill will go to the neighbor . I don't even want to call this store back to correct it , i shouldn't have to it was their mistake. . I feel sick to my stomach . This has ruined me . I put all the money i saved for the down payment , and now I don't even want to drive the car. And I've only had it for eight days. This is the worst experience I have ever had . I am a 49 year old man that was looking to buy my first luxury German car. If you open the hood you can see the right fender with a Taiwan stamp on it. The left rear of the car had been worked on so bad that you can see the bondo and over spray. This was supposed to be a no accident vehicle and I believe every part of the car has been worked on or there is some type of damage. Even the hood has damage like something flew up at a high rate of speed and gouged and dented it. The manager has pretty much told me I should have seen it all and has not offered anything to me except that I'm on my own now and I should've bought a new car then . If I could give it back and get a full refund I would . Also , the last time I talked to a person there it was Amy Avila another manager returning my call last Thursday . I finally got her to email the Carfax after asking the general manager last Saturday and he didn't send it . During the conversation she pushed the same thing that they are not responsible and that is what I get for buying a used car. She advised me to try to sell the car outright to try to get all my money back . But she said not to mention all the damage and everything wrong with the car ' . So basically I would have to scam the buyer , just like Audi scammed me . That is very bad business. The picture added is the right front fender . The car has been inspected by a proffesional inspector , and that was the first thing of many replaced or damaged body parts pointed out to me . This is all on a supposed two owner accident free Carfax vehicle .. They suggested my next step is to get an attorney . This has been my worst nightmare and my worst car buying experience in my lifetime.

Professional and nice service.

Been going here for years. Eric is a great service professional. Highly recommend.

I had a very pleasant experience with the Westmont team! They were willing to with me even if it took all day! They also were able to take my 7 year old car as a trade in. I?ve only been back for car washes mostly, no service repairs yet but the customer service is always amazing!

Following the damage caused by a Chicago pothole, Westmont Audi did a great job and repairing the damage and keeping me informed along the way.

I like them because they are thorough & knowledgeable. They are friendly & very accommodating to my needs.

My service advisor Andy was amazing throughout my repair process on my RS7. Will definitely be back.

Eric Y. was super friendly and helpful in explaining what services were going to be performed on my vehicle - in addition to explaining the purpose of each. Although he recommended particular services, he was not pushy on adding them on, which is a breath of fresh air when dealing with vehicle technicians/mechanics. I hope to interact with Eric moving forward as my vehicle needs anything.

Towed in our under warranty 2011 q7 tdi for a no start issue. After diagnosing it they told us it was because we put biodiesel in it and it froze. We pump gas only at Meijers gas station and they only have petroleum based diesel. They quoted us $680 to empty out the tank and another $670 to replace couple small hoses and clamps for fuel filter which were easily accessible. They claimed the car started and ran fine after it was put in shop and warmed up. I was also getting an intermittent check engine light which they failed to diagnose. I suspect there is something more serious going on with the car and will end up taking to different dealer before warranty expires. All in all the customer service was decent and we got our car beautifully cleaned after spending $350 on tow and so called diagnosis.

I was hesitant on returning to this dealership but this time they got it right. Vehicle repair was excellent, loaner car was available and the updates provided were appreciated.

Excellent service. Prompt and friendly. I was able to leave my vehicle without waiting a long time. Follow up calls and text messages were clear and insightful.

Westmont Audi offers exceptional service. I’ve been a loyal customer for 10 years. Andrew is my very knowledgeable, professional and patient service advisor. This dealership values is customers!

My service advisor Michael G. was, all around, excellent. Im not going back to the original audi dealership. I will now have all of my vehicle needs serviced at Audi Westmont.

Amazing service as always and friendly service from everyone involved

I was very impressed with the service I received last week. The mechanic even produced a short video explaining the service. The waiting room was very comfortable and my rep was very professional! A+

Basically I purchased a vehicle unseen and the support I received from William Calderon was very open and easy. Once confirmed I moved onto the finance team (Scott Kropf) and the consistency continued. Now the drive to Naperville from Louisville. Arrived and everything checked out perfectly and I was leaving the dealership in under 2 hours (after a test drive as well). Great experience and now I look forward to owning my first Audi A5. Thanks Audi Westomont TEAM.

Service was as expected and hassle free. Dealership was clean

The Sales Team at Audi of Westmont were very attentive to my requests and showed me the car I came to see as I asked them to show it to me in a non prepped condition. They shared all the documentation and service records on the vehicle. Their Finance Manager gave me multiple options for warranties and financing. There was never and unanswered question during the purchase process. I will definitely buy my next Audi there and continue the service of my vehicle there as well.

Very happy with the service provided they were very timely in the location is spotless.

I brought my car in for service on Jan. 27. I had the pleasure of dealing with Michael Ratkovich. He took the time to explain to me what needed to be done to my car at this time. I waited in the lounge area for my car, Michael kept me updated. The next time I need to bring my car in for service, if at all possible I would like to work with Michael.

Michael was friendly and courteous. Vehicle was clean at delivery.

Michael Glusak provided exceptional service. Very pleased. Thank you.

I was looking for a used vehicle for my teenagers to drive and came across a used Volvo S60 at Audi Westmont. I had a great experience working with sales person Shane Gebhardt and would definitely recommend him to anyone looking to buy. I was there less than 2 hours and love the no haggle price! I will definitely go back when it’s time to buy another vehicle.

I've been a very satisfied Auto Nation customer for sales and service for decades now. They continue to be timely, attentive and accurate in all they do. Top marks for service completed correctly and on time.

Sebi, my sales rep, ruined a lot of it for me. He was so clearly into making a sale but didn't know the details. I emailed John, the GM, some feedback to detail my experience and when he called me, rather than acknowledging my feedback that it took time to write he started in on trying to close the sale. Kind of weak leadership but in the end, John gave a good deal. Sebi did all the used salesman tricks and I finally had to call him out. He mislead me on how much time it would take to do paperwork in a bad way. And he got caught when a manger, Amy (who was really great) came out to discuss. Some other details on Sebi: When I came in initially there were four sales people gathered around a desk, I later found out he was getting 'certified' and needed to pass a test so they were all helping. Seems counter initiative to him learning the detailed required by Audi. He told me the 2020 and 2021 Q5 had only one or two changes YOY, mostly the interface for the screen/radio. He told me the HP was the same YOY, I corrected him by telling him the HP increased to 261 from 248 prior year. After one or two other things that I corrected him on I finally said to him, "It's not cool that I am the one telling you the differences in the model year over year (YOY). No apology, just tried to justify his answers. I was shopping for an SUV.. at one point on the test drive he started telling me how he only drives cars and does not like SUV's. Weird that a sales rep would bash an SUV to a buyer who arrived, only interested in an SUV lol. At the end of the day I am happy with the vehicle, I wound up buying from them in spite of the poor sales rep.

The Service agent, mechanic and the service were fantastic

Michael was attentive and the technician reported his findings clearly

Recommended service completed on time while I waited. Great lounge area while waiting and great coffee machine

Audi Westmont the place to go if you have issue with audi. Professionally trained technicians and friendly team. Special thanks to Andrew. He is very profesional and friendly. All my car problems was fixed properly and on time. Big thanks to Andrew and all Audi Westmont team. Highly recommend!!!

The dealership had emailed coupons to me for service specific to their dealership, and the service director refused to honor even one of these coupons, all of which were current.

Michael was attentive and listened carefully to my concerns. The technician reported back to me his findings and instructions. I was very pleased with everything and everyone involved in my visit to the service department

Yearly service appt. I would have rated 5 stars but the service was regular yearly service and I waited for my car and was told 2 to 2-1/2 hours and it ended up being 3-1/2 instead.

I flew into town and purchased my vehicle. My sales person Irwin was amazing during the process, which is why I gave 5 stars in the review. He had great communication with me leading up to the purchase and made the process seamless and made me very comfortable every step of the way. While we were there, I had a question about how the taxes were calculated (since it was an out of state sale) and he engaged the new car manager, Joe to help answer the question. Joe was RUDE, DISRESPECTFUL, and DISMISSIVE. The sad part is, when I complained to a few of the other staff members, no one was surprised and a few people said, that's how he is and they have received other complaints about him, which means to me, no one in leadership is addressing the issue. I gave the facilities a 3 star because, although it is beautiful, there were no shields between the customer and the salesperson a the desk and I even saw one salesman talking to a customer and the customer did not have on a mask and they were not socially distant. They didn't seem to take COVID seriously enough.

Everyone is very accommodating

I was recently shopping for a new vehicle. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of gimmicks and catches but I can definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made my buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.

I was recently shopping for a 2020 Ram 1500 pickup. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of gimmicks and catches but I definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made by buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.

I was recently shopping for a 2020 Ram 1500 pickup. As it so happens Audi of Westmont had the exact model I was looking for. I couldn't believe the no haggle price they had listed online. I've been car shopping before and ran into a lot of gimmicks and catches but I definitely say I didn't experience any of that at Audi of Westmont. The price of the vehicle was unbelievable. Shane Gebhardt, my salesman and Scott Kropf in finance made by buying experience quick and completely painless. I was in and out with my vehicle in less than 2 hours. I would be more than happy to shop at Audi of Westmont again and would definitely recommend it to anybody I know looking for a car. A big thanks to the Audi of Westmont team. You are top notch.

I recently bought a new car from Audi Westmont, and as far as the sales experience is concerned, I was more than pleased with how smooth and painless the process went. I am NOT a fan of the car-buying process, but Irwin and Amy went out of their way to make me comfortable, especially as we are still in a pandemic. And, "Ace", the F&I guy, was very cool, efficient, and knowledgeable. They were all quite transparent the entire time -- no hidden anything, details were out in the open, and they made sure to answer every question I had. Also, they gave me ample time to make my decision once the offer was out on the table. (FYI, I had visited at least 2 other Audi dealers in the Greater Chicago area, and spoke to another on the phone, and none made me as comfortable or confident as Audi Westmont). If you're considering purchasing, I can't more highly recommend Audi Westmont -- FWIW, I used the CostCo Auto Program, and they didn't flinch on the CostCo pricing or details, they knew EXACTLY what to do and provide, and fulfilled everything they promised.

Experience is always great at this dealership! Michael was pleasant and educated me on the work that needed to be done.

Michael and Justin were great! Addressed all of my problems!

Over 7 hours wait time with no correct time table after asking many times. No honesty only coming up with excuses after excuses. Wasted all day for this poor service dealership. Never again!!

This past summer I stopped in to the Audi Westmont dealership and spoke to Juan Andino. I gave him very specific requests about the type, color, specifications of a Q3 that I had in mind for myself. I knew what I wanted in this beautiful car. Following that meeting, I was not deluged with calls, promotions, nor emails. About a month later or so I received an email from Juan with three cars that were a match for me. I made an appointment. I was able to test drive the car and conduct our conversations outside which was my preference during Covid times. The car had been sanitized for me to test drive. I made a follow up appointment to purchase the vehicle. It all went so smoothly from start to finish. It was just a pleasure. Juan is such a professional. He has been in the business for many years. I can?t say enough praise about him. He was organized, timely, personable and knowledgeable. The finance department was great. Juan helped me set up many of the available options on the car?s computer dashboard before I left as well as explaining every feature and there are many! Thanks to everyone at Audi Westmont!

We got a 2021 Q5 from this dealer few days ago and I absolutely recommend them to anyone! I want to give a big shout out to Edward from sales, he was very helpful and understandable with our entire purchase process, they did even hold our car for 10days as we were going through a home loan process. Ihsan from finance was also helpful and walked through everything we needed at the end. Absolute professionalism from both all the way out. Looking forward to our services and future work with this dealer, thanks again for a wonderful car purchase experience.

I service my S5 here and they also do a great job!

After the service no personal was available to do car wash so Andrew himself went and did the car wash. That?s great we appreciate his service.

The car was missing the cross bars and the owners manual. They basically told me" tough luck" and refused to get me the roof rack that was advertised with the vehicle. They also tried to force me into a higher rate then what I was approved. I had to fight with them for hours to get the rate corrected. All they wanted to do is rip me off!!!! Once they get your money they will not return your calls! Run from this dealership! See the picture below where it clearly states cross bars included. I even found the cross bar manual and wrench in the glove box. But they still refused to give me the advertised cross bars.

I was able to quickly come to agreeable terms on a new lease with William Calderon. He was very helpful in getting exactly what I was looking for.

The service experience was great with Eric. I would highly recommend working with him.

Great sales service for a certified Audi! Sebi was patient and flexible as I looked at various options. I visited 3 times within 2 days to drive different cars, and Sebi always had a smile on his face and the cars ready to go at the front. When I decided to purchase the vehicle, the process was completed in under 2 hours. I plan to return to this dealership for servicing the car. I would recommend this dealer.

The service was great. The tech was very knowledgeable and answered all the questions I asked.

I arrived early for my appointment with Andy so Mike stepped in to start the service process until Andy was finished. To me, that was a shining example of excellent customer service. Andy has been our regular consultant for several years, and he always provides excellent service. I highly recommend him.

Love having my car serviced here. Have nothing but good things to say!

11-7-20 I purchased a car from Audi Westmont. My salesman David Spoljoric was very polite and friendly. I found the car from another website, and he emailed me right away. He invited me to come and look at the car at my convenience. He was very nice and not pushy at all. I also worked with sales mgr Ihsan Shark, and sales mgr Matthew Mccann. They worked with me to find a financial deal that I was comfortable with. I would definitely recommend me this dealership to anyone! Thanks for the great service!

10 weeks after purchasing a used A7 and 6 weeks after my paper plate expired I still do not have the title/registration/plate. They simply do not care and reply with wait another 10 days. All they do is blow you off after the sale. They talk down to you and have an unwarranted arrogance.

Andy was amazing during this entire process. During the diagnosis, working with the warranty company, getting it repaired, and always keeping me up to date. Just amazing.

Very courteous and professional service both mechanic Mark and Peter .. thanks !

Recently picked up a 18' Mazda 3 GT from them. Pricing at its' condition was very good from what was available and local to me. I called ahead of time and they had it ready for me when I arrived. The sales/financing reps were awesome, they treated us very well with going through everything and making sure I was comfortable with sealing the deal. My mom and I were in and out in 3 hours or so. Would recommend!

The repair parts I needed were not quoted correctly and I was treated dismissively when I asked about the +$200 increase in my cost than quoted. I was told I’d have a follow up call from the GM the following business day, which never happens. Will go to a different dealership for service in the future.

The service department employees I have dealt with are courteous, professional & efficient. Each time I have a situation, they quickly schedule an appointment, provide a loaner car, call with information about necessary repairs & complete the work in a timely fashion.

The repair parts I needed were not quoted correctly and I was treated dismissively when I asked about the $200 increase in my cost than quoted. I was told I?d have a follow up call from the GM the following business day, which never happens. Will go to a different dealership for service in the future.

One salesman was not wearing a mask, which was disappointing.

Extremely unhappy with the repair service! Leased Audi A5 2018 MMI rebooting problem. from day one. Unable to fix it! Visited dealership 3!!! times. Problem is still here. Thought about buying a car after lease ends, now would go with other dealership or car brand. Avoid! Zero star!

Great costumer service the buying process was great

I had a pre-purchase inspection of an A6 with Westmount Audi. They found several key items that needed repair and provided me a comprehensive written and verbal explanation of all repairs and cost estimates in a timely manner. Then I lost my paperwork and with one call the next day they emailed it all back to me! I would not hesitate to use this exceptional car dealership!

Caring, considerate, professional with a "customer first" attitude. Washing each car is an example of customer care. But, how about having snacks and water for waiting customers as does your deluxe competitors? When the vehicle was picked-up around 330pm recently there was no water or snacks, only coffee. This suggestion does not diminish the respect for the professionals at Audi Westmont.

Got an appointment and drove all the way from Michigan to find out that the vehicle is not available for sale

They do a great job and customer service is outstanding.

Peter in the service department went above and beyond to oversee a tire change for all four tires of my 2018 Audi Q7. One of the tires had a nail in it, and he coordinated with the company that I have tire insurance through, and filed the claim that was needed to cover the replacement. He then went onto beat the price of a different Audi dealership in Chicagoland for the other 3 tires. He was professional, efficient and friendly. I would recommend getting your Audi serviced here if you live in Illinois. It's worth the drive!

It was relatively easy to make an appointment. The service was on time and took a reasonable amount of time. The service was gratis as I had leased the car there. A nice car wash was included.

I recently purchased an Infiniti Q50 from Audi of Westmont and thoroughly enjoyed working with Jobanny Huerta and the rest of the sales team. I would highly recommend them!

Be sure to check the pricing of service before having the work done. I've noticed an inconsistency with pricing of oil changes from this dealership.

I brought my car in for routine service. When I got it back the driver side door, steering wheel and armrest were dirty and not wiped off. Since then the left turn signal malfunctions. I?m sure it?s a loose connection since this has happened to me on previous times. Now I have to find time to go back and have that repaired. Is the dealership trying to generate more business, are the Audi?s made like this or is it the mechanics that are working there?

Always great service! Valet service is very convenient.

Attentive Customer service as it should. Comprehensive . Clean and relaxing facilities.

Work was done as requested. Wait time was as expected.

My son has a Audi He said they nice people to deal with

Even though the service was minor, wellness check, it was completed quickly & efficiently. The dealership practiced social distancing, employees wore face masks. The waiting area was comfortable in light of all the virus prevention. I would highly recommend Audi of Westmont.

Matt in service is excellent. Really knows his stuff. Kept me informed. Always helpful. Give him a raise!

Service done very professionally and in an on-time manner car returned in great shape ERIC is an exceptional service representative informed you in complete detail of repairs or services performed

Great people to work with. I traveled 250 miles each way after my salesman Juan sent me pictures that I requested. The truck was very clean inside and out when I arrived, and it was exactly what I was looking for. I'd looked at several trucks prior to this one, and they all fell short. They were not near as nice as this one. They had me back on my way home in a little over an hour. I'm glad I made the trip. Thanks Again! Jim

I got the wild hair to try and flip my 2017 Porsche Boxster for an SQ5 or Macan. My local Cincinnati dealer, while knowledgable and with a good selection is a bit snobbish, to say the least. I reached out to Audi of Westmont - I have family in the Chicago area - to try and reach a deal. They came to the plate aggressively to reach a deal and did so! Great folks to deal with, my salesperson Lawrence Taylor, was on the spot with communications. Timely, concise, detailed - just great. The Finance Manager, Scott Kropf, was friendly, super easy to deal with, knowledgeable and continued to look for the best finance rate while I was doing the paperwork. Just a great buying experience.

I recommend this place because they have a great price for cars and service, always friendly staff and clean place

I was not happy with my service rep. He did not attempt to call me in reference to my vehicle when attempting to sale me on recommend services. I advised that I would be around waiting for my vehicle and that I had a pending appointment to attend I had to find someone to locate my paperwork and service rep when I saw my vehicle sitting outside the service bay. The service rep had no thought to call me to locate me as I was in the new car showroom waiting patiently missing my next appointment.

I am generally not a big fan of this location but this went smoothly.

Very pleased with the service. The pick up and delivery of my car was appreciated. With COVID I did not have to sit and wait. Everything was done as agreed to. Communication was excellent. My only disappointment was that the car was not washed or vacuumed. I have come to expect that from AUDI. Since it wasn’t done I will need to find a car wash and pay extra to have the car detailed.

if they keep car for a week and have no replacement sorry , I'm loosing money. after week I left my car for another one week , sorry we have no replacement. They charge big money, If u leave car you dont know how long they gonna keep it. no updates until you call and ask. sorry I'm not gonna recommend this dealership

Excellent, absolutely no issues. Problems and their remedies were clearly identified.

Having my car serviced at Audi Westmont has been an absolute nightmare. They have not listened to us when we described the problem, they have replaced unnecessary parts, they have made the problem worse. My car has been in several times this summer for weeks at a time with little to no communication. Being an Audi owner since 2003 I am appalled. The only reason I brought my car to Westmont this time was that they had an available appointment one day earlier that other dealerships and I was leaving for a road trip. I ended up having to delay anyway because of their poor service. My husband and I both left messages last week stating that the problem has still not been fixed. We have not received a call back.

Andy Digregorio was great to work with on this service update - in and out as scheduled with no problems - excellent!

All employees were very cordial and accommodating upon my service experience. Went above and beyond in explaining the required maintenance check.

Excellent service best service agents very happy how Everything went

Did a great job yesterday sanitizing my car. Definitely would recommend this dealership

I had a satisfying experience with the Sales person and the Finance Manager. After 500 miles our Q5 was back in the shop as the AC failed, (evaportator) clearly a manufacturing problem. Service dept. had the car 9 days for repair. Have tried settin up online payments with Audi Finance and cannot get anyone to answer the phone. Also tried online set up and it is not working and refuses to accept my info which had been previously set up in Myaudi as well as Audifinancial. Not a very satisfying experience so far especially since I have owned Lexus in the past and had great service all along.

Great experience servicing my Q8 at Audi Westmont! My service advisor Peter came in on his day off to make sure my tire/wheel warranty would be honored, even though I purchased my car from another dealer. A+++++. Would highly recommend Audi Westmont to anyone looking to service or purchase a car.

If I could put zero stars I would choose that. I wish I would’ve looked at Yelp first because I can see that this dealership has gotten a ton of bad reviews. My experience started with getting a quote to sell my used car at AutoNation. The offer came in at a reasonable price and I was told to go to Audi of Westmont to pick up a check and drop off the car. I know sometimes getting a quote over the Internet can be problematic so I called the salesman to verify that the offer was valid and to go over each and every defect in the car, including the cracked windshield and moonroof. I spoke with him several times before bringing the car in because I wanted to make sure I wouldn’t be wasting a bunch of time since this location is a long drive from my house. After spending an hour at the dealership they came back and gave me a quote $3500 lower than the original offer. The manager came over and stated that they didn’t understand how difficult it was going to be to replace the glass in the moonroof because they weren’t experienced with that type of work. When I explained I had a quote from Carmax for $2000 more than he was offering me he told me that Carmax were experts and his dealership, Audi of Westmont, were not. All in all, I wasted almost 4 hours on a bait and switch. Please avoid this dealership at all costs!

I took my 2007 Audi Q7 to be diagnosed for an issue of my back lights not operating. I informed and placed on my schedule service appointment that my back taillights were not on. I took the vehicle in on 07/02/2020 and mentioned also that my radio was not working possibly the two were the same issue. I get a call from the service advisor (Anddy or Andrew) and asking me about the amp in which I informed I had unplugged do to trying to diagnose myself. He asked had my car got some work done and it had some body work. Me not fully comprehending I'm thinking he is referring to the back lights. He informed me as always numerous of codes other issues and the tech told him in order for him to diagnose the vehicle it would cost me $699 give or take. Stating the tech did not get to the real reason I brought the vehicle in. That was never done. I received information about the amp and module for the MMI which I was quoted 3500 for at this point I’m not sure but was not for the diagnosis of the back lights. After being charged I'm reading over the paper work and my back lights were never looked at. It clearly stated back light would need to be diagnosed but I declined to pay the extra 600 plus dollars and then, the radio was not diagnosed stating it was suggested to replace the amp and module. So what was done exactly for the hour labor if all was puller were the codes? I paid 194.95 for suggestions AND they didn't even look at what I brought the vehicle in for. I took it to an independent German engineer mechanic who I saw take the light off and expect the bulbs and wiring. It was later in the day but in 30 minutes told me no connection was getting to the lights. This was not told to me by the Audi dealership. You try to bring your car to the dealership as if you are getting the best advice and services. No matter who old the vehicle is, it should still be treating as the same respect as the newer models considering the service advisor repeated to say there were so many codes. I requested a copy of the codes and I was told they had to be mailed to me. I would have rather them to be honest as to turning the vehicle away than to take advantage of the labor cost when all was done was a hook up to a machine. Can I get my Money back please !

In January of 2020, I custom ordered a 2020 Audi SQ5. The ordering process was quite simple and I received the vehicle in April and was quite pleased with the process up to that point. When I signed the agreement to purchase the vehicle, I told the sales manager I'd purchase the vehicle if he'd agree to have the windows tinted for me. He obliged and I signed the contract. I paid for the vehicle in full and purchased every protection package the dealership offered. Fast forward to April when I received the vehicle. When discussing the cosmetic wheel protection package, I brought up to the finance manager that I was looking to have my rims powder-coated black. He then assured me that if I had my wheels painted black through the dealership (or whoever the dealer hires to do it), the cosmetic wheel package would cover the cost of repainting the rims should they need it, so I agreed. We scheduled a time for them to have my car in. I brought it in to have the windows tinted, a paint protection film applied, and the wheels/logos painted black. They had my car for 7 days. Upon initial inspection, I was quite happy. I thought the car looked great albeit very dirty on the inside. I then had my car detailed and the detailer was concerned to say the least. He pointed out the 10+ flaws in the window tinting, all the damage to my paint (the car was absolutely covered in swirl marks and scratches from where they removed the logos), and that the paint was already coming off the logos they painted. Unsatisfied, I brought the car back in and they agreed to re-do a lot of the work (which I was quite pleased about). When I brought the car back, they agreed to remove all the logos, get new ones (and get factory black Audi rings rather than repainting them like they did the SQ5 logos), compound and polish the entire vehicle, and re-tint the windows. They had my car for 2 weeks. The car's paint looked okay when I picked it up but I could tell the window tint wasn't any better and I told the service advisor I wasn't satisfied. I also noticed a piece of trim was burned and that the door seals had been cut with what looked like a razor blade. He told me to wait a week for things to "improve" then had me speak to the sales manager who originally agreed to have the windows tinted. I was absolutely astonished by his lack of professionalism and rude demeanor. I simply said "per the contract I was to have professionally tinted windows" and he proceeded to ramble on and on about how "this is why [he] doesn't sign contracts like this", "the person who does the window tinting has been doing it for 30+ years, knows what he's doing and does all [their] new cars", etc. He then told me he wanted nothing to do with the situation and said he'd send me a check for the cost of the window tinting, which he did. Later that day I was cleaning my rims with a degreaser and the paint started coming off the rims. I contacted a service advisor about getting the burnt trim replaced, the cut seals replaced, and using my cosmetic wheel package to get my rims repainted (I had planned to wait until my 10,000 mile service so I could just get all that done at the same time). They did everything to give me the runaround and now won't return my calls about getting the damage the dealer's employee did to my car. Yesterday, I took my car to a reputable shop to have my window re-tinted and paid $200 more out of pocket to have the windows done correctly than the sales manager gave me to have them done somewhere else. Additionally, the people at that shop found extensive damage done while my car was in the dealer's care. I have the go-pro video of the damage and have posted pictures describing the damage done to my vehicle as well as an estimate for paint correction to restore my paint to the finish it had before I stupidly trusted the dealer with my vehicle. Since no one from the dealership is taking me seriously I've filed a complaint with corporate Audi.

Had an outstanding service appointment with Audi Westmont. Eric Yeung could not have been more helpful.

I had another 5 ⭐️ experience with Michael I at Audi Westmont. My car was promptly taken in at my appointment time & communication from Michael I was very efficient👍🏻 Michael I is excellent with explaining the car assessments and possible needed repairs or services & does everything he can to make sure the customer is satisfied. Thank you for a great service experience

This place makes your buying process ugly . Extremely inefficient salesman, and selfish

Nothing but pleased with my service today. Big shoutout to Lawrence on the help. Great guy with a great attitude.

The customer service at Westmont Illinois Audi was the best. They listened addressed and also do a free check to make sure the vehicle has no other issues. Everyone in the dealership was and is always quite pleasant. Good job Westmont! Thank you!

Have spent $6,000 on two repairs in last month. Car returned without car wash or cleaning inside either - and they sent follow up bill for $18 for not even 1/4 tank used on loaner. Incredible.

Worked with Sebi in sales, who has been with the dealership 6 years. Would recommend him any day. This is my second new A3 cabriolet purchase from Audi Westmont. As a woman, I don’t normally feel comfortable with *anything* car-related but Sebi was patient, very knowledgeable, respectful and kind. He took me seriously and worked wIth me on my options, while maintaining a polite and friendly demeanor throughout. I feel that I was treated very well as a person, regardless of gender. He was also very responsive via text, which I appreciated. He’s a class act. I would recommend Sebi and will refer family and friends.

Service was completed timely and, as usual, the service personnel were courteous and knowledgeable.

Friendly, efficient, safe and knowledgeable! Thank you Andy! Helpful and patient!

Hands down best purchase and continue customer service experience I have had anywhere. I like setting up an appointment and the car is taken on time and I have a comfortable place to wait until the service is completed. Picking up my car at my home for service during the pandemic was very much appreciated.. Thank you Westmont Audi

I like the no hassle approach to purchasing a car. The experience was pleasant as opposed to a nerve racking ordeal. My salesperson was well versed in his knowledge of the product he was selling. I would deal with Audi Westmont again.

Everyone was very friendly and attentive. I like how Audi does an inspection every time you bring your car in for service..

I took my Q5 in to Audi Westmont for its 55K service. I specifically stated I did not want any extras, and even passed on replacing my relatively new wipers; which they recommended. After a couple of hours the advisor called back and said the service would be about $1000. Since this was my first service after Audi Care expired at 50K I did not know what to expect, but being an Audi, knew it wouldn’t be cheap. I picked up the car, paid the bill and returned home. When I reviewed the 7 page receipt it soon became obvious that Audi Westmont slipped in $500 worth of unnecessary services that are not part of the 55K service. My Q5 is in perfect condition and needed no repairs per the inspection, yet they added an injector service and motor oil treatment for $500; doubling the normal cost of the 55K service. I have left 2 messages for the Service Manager (Jerry Mitre) and have not received any response. It is this type is thievery, and failure to follow up, that gives dealers like this a well-deserved bad reputation. I will be contacting Audi USA as well as the BBB to report this unethical behavior and complete disregard for my attempts to reach them. Potential customers beware, and avoid this Service Department!

Excellent experience, with no hassle or pressure from any of the staff members, sales or finance. They are very put together and professional. My experience started with email and phone call, where we worked out most of the details and finance. When we went into the show room, the cars discussed were already pulled up for a test drive and the staff expected us and knew what we were looking for. Lawrence and Sebi, the Specialists were very knowledgeable about the cars and features. They really help you narrow your vehicle. Scott and John, the managers, made us feel really comfortable and welcomed. I would highly recommend this Audi dealership.

Working with Lawrence was a pleasure. He made the process of ordering a 2020 SQ5 very easy and stress-free.

I have never had a bad experience at this dealership. Everyone is very attentive. Saturday morning is the worst day to go as you can imagine everyone and their brother are there. But, during the week, or when they are not busy, they bend over backwards. I have had many very positive experiences.

Matt was great and always has been kind since I've taken my car in for oil changes etc. Personable and professional.

Matt is very knowledgeable and always provides excellent customer service.

I always receive stellar service when I am at Audi Westmont. But, especially during this time, the level of service especially from Michael was out of this world. I will never go anywhere else.

I'm a repeat customer and once again the experience was excellent. Our salesperson listened to what are requirements were and took the time to work with us to obtain the outcome we wanted. He wasn't pushy like most car salesmen are. In addition the paperwork portion of the experience was quick.

I had a problem with my wind shield washer fluid and they updated the software and it seems to have solved the issue for now. They were courteous and finished on time.

My car was in service to take care of recalls and have an oil change. During this time of COVID-19 quarantine, Audi Westmont, when the car was finished, sanitized my car twice and dropped it off in my driveway. I really appreciate this level if dealer service.

Audi Westmont has top notch customer service. Go see Lawrence Taylor. LT will make sure he gets you in the best car for your budget! Team Audi

Very professional and courteous.

Initial courtesy check of new vehicle at five thousand miles

Great sales and service experience! The staff goes above and beyond expectations to satisfy is.

They requested I bring my car in for a checkup. I felt that was an exceptional invitation. I never had a dealer do that and I never think about taking my car in unless there is something amiss. It was good to have a checkup after the winter months. The car looked great when finished and I felt secure with it?s operation.

I recently had the most objective negotiation ever with a car dealership. I was prepared and the dealership kept their word and didn’t try to change the deal once I arrived on site.

Brought the car in for repairs, was out within a few hours , with car repaired. Working great again.

Matt and team did a great job of providing great service, called to update on repairs, and was flexible with my schedule. When picking up the vehicle, he explained everything in detail, and made sure to cover anything I needed for next visit. Thank you!

I went to dealer for recall service. I was assisted by Mike. It went smoothly. Of course recall service was no charge, so that was nice. Other than the fact that dealer prices for maintenance are a little higher than other places, I would highly recommend it.

I have been a customer for several years- have always had exceptional service/ buying experiences

Andy did a great job of taking care of my problem, getting me a loaner quickly when I needed it and being responsive to my questions.

Went in for a complimentary vehicle inspection . Upon arriving, Matt made sure any of my concerns were taken care of. He was able to find someone who fixed a ding on my door while I waited for the inspection. Couldn't be more satisfied !

Terrible service dept experience. Emailed customer service and no response. Won’t be back!

Good process, able to negotiate on line. Finance process efficient.

Worked me in with no appointment. Addressed my issue in a timely manner. Consistent, quality service everytime.

Westmont Audi is always professional and provides great customer service. Has me thinking about a second Audi.

AUDI Westmont is the best! They appreciate time is important and they don?t waste yours! Very effective and thorough!

Second service visit at this location. No reason to go elsewhere, top notch!

Great service team that is easy to work with and always helpful and responsive. Special William Calderon great customer service

Very pleasant experience. Sebi was very attentive and Listened to all our questions and concerns. He was excellent

Great team and service. I’ve been going there for many years...

The person I worked with was knowledgeable and helpful.

Excellent service by friendly and knowledgeable staff. Can trust this dealership to take care of your car.

Great overall price and service at this dealership

Service was good, but the service went on an hour longer then I was told it woukd he completed

Good service from Matt at westmont, IL. The service was timely.

Excellent service for an out of town customer. Service done quickly to get us on the road again. Kyle was extremely knowledgeable and communicated quickly & thoroughly. Highly recommended this Audi Service Center.

Excellent dealer and repair job done. Job completed and deliversd on time. Matt my service rep was very competent and friendly

Had a flat tire in a Saturday. Service department took me right in and even took care of a recall item at the same time. It was a painless flat tire experience.

Service department was very kind and professional.

Much better service experience this time around for my Audi A6, got a loaner car quickly, my service advisor Joshua kept me updated and informed in a timely manner. Work done in faster than expected.

I have been extremely satisfied with everything at Nationwide Audi. They are so helpful and accommodating for service.

Very personalized service from the sales and finance teams. A nice added touch was when the finance manager of the dealership reached out personally to get feedback on my satisfaction and sales experience.

Work done quickly. Waiting area is first class. Car wash was appreciated but the snow fall made the S5 dirty again.

I was very satisfied with my purchasing a vehicle from this dealership. They were kind, cordial and professional. The salesman as well as the manager were familiar with the area I lived in. That was a big deal because I live over 150 miles away.

I was looking for a used 2019 Toyota Avalon Touring and was unable to find one with low miles locally. I decided to search online and found one at the Audi Westmont Illionois dealership. The salesperson, Art was very responsive and thorough in answering my questions about the vehicle. The buying process and shipping to Atlanta went smoothly. Art kept me informed every step of the way!

Leased a q8 from Audi Westmont. They have me the best deal as I?ve shopped multiple locations. Naseem Chaudhry, my sales rep, was very helpful throughout the process.

Great e Perrin was buying car. Knowledgeable salesman and support staff.

They got my car in on an emergency to fix my blown tire and realignment to get me back home to Iowa that night🤗

excellent service. works was done on time...service tech kept me informed. price was appropriate.

I want to thank Robert Sinpe. for his great and Honest customer appreciation thank you for all he do to make me feel comfortable. Again thank you

Changed the lease deal on me. $130 a month more from original quote on exact same car. Never had a worse experience than this leasing a car, which I have leased at least 30 cars in the last 35 years!!

Westmon Audi is the only dealer I take my Car to. I always as for Andy, He is very knowledgeable about car, he has great customer service and he is always going above and beyond to make sure i'm taken care of every time I come in. I like a number of other people are not big fans of going into dealers and Andy takes that away with his professionalism and up front honesty about whats going on with my car.

Excellent Quick courteous and efficient service. Listened to my gincerns

Kyle Roady was a pleasure to work with. He was very thorough in explaining what services my Q 5 needed. His communication was great, he called when he said he was going to as well as was timely in returning my phone call. the facility is very nice. When I do come back to Audi Westmont, I will ask to work with Kyle again.

Good experience. Process was easy from start to finish

No recommend unneeded repairs.

My experience at Westmont Audi is that I go in for my regular checks thinking I will have an approximate $500-$750 cost and it ends up coming to $2,000 to $3,000. I just had another such experience where I was told that I needed a windshield fluid sensor. I was charged $186 diagnostic fee when I said no to recommendation. I drove out and found the warning light off and has stayed off. When I asked for an explanation they said they would not refund and they would not be changing. No proof given that technician spent ant time at all other than to see an opportunity for additional fees.

I received great service at Audi Westmont. In all areas; from the service technician, Matt, to the repair done, to the staff answering the phones. They were able to get me in quickly. Our service tech Matt was very friendly, professional, and easy to talk to you and understand regarding the repair. I appreciated that I was not sold up on any other services. Matt kept us informed about what was going on and options available. I appreciated that when the repair was done while we were out of town they were happy to keep the car until our return. The car was nicely clean upon pick up. The problem with the car was the heater was not working in the winter and it works great now!

Excellent sales and support staff; thoroughly explained vehicle/instrument functions. Paperwork process was smooth, timely and efficient

Service department is very thorough. Staff is very professional and courteous. They go over issues with your vehicle promptly explaining why things need to be serviced. Things are repaired right the first time!!

Michael Glusak is excellent. Very responsive, efficient and always goes out of his way to make my Audi service experience a great one.

Good service. Be a bit quicker possibly noticing that a customer is waiting assistance. I don?t think it?s the service reps, it?s more the layout when you walk in the customer service area. Tricky to tell who?s in line etc

Excellent customer Service , went for 10 K service washed the car in side and out.

I experienced the usual quality service and efficiency that I always receive at this dealership. It is always a seamless transaction. I highly recommend this dealership.

Good service when I brought My car in for 20,000 mile service.

Great service by Mr Mike Glusak service rep. Very knowledgeable about my vehicle being serviced.

Few days ago purchased a new Q5 at Audi Westmont. The salesperson, Lawrence and manager, Amy provided an exceptional service. Both of them are highly professional and extremely friendly. They far exceeded any possible expectations for making this, sometime cumbersome, process as smooth and pleasant as possible. Great sales team!

I've been going to Audi Westmont for several years and usually find the service to be of high quality and the staff to be helpful. On this particular trip, I needed to take my car in for a safety recall. The work was completed and I drove off without incident. Later that day, I turned my windshield wipers on and one of them was completely broken - damaged when it went through the dealership's car wash. I took the car back on Monday and explained the situation - they replace the wiper, but charged me for it even though they broke it. There wasn't much of an explanation given or an apology, but they gladly took my money as I didn't have time to another place for this repair. Disappointing.

Thanks William Calderon and the whole team at Audi ... the purchase went very smooth. The follow-up has been great so far and I've only had the car a week.

Our experience was absolutely awful! I don’t know if they have changed ownership or management but the customer service and all over knowledge/ response time .. AWFUL! After I dropped my car off for my appointment I was told it will take longer and they’d need to keep it over night. Fine. However.. by 4 pm the next day after calling multiple times.. they still had not started on it. I ended up picking up my car and taking it elsewhere. The new place I took my car was lovely! They looked at it right away.. cost half the price of Audi for the same work.. and said half the things Audi suggested I get worked on we’re not needed. This dealership seems like a joke now! No one answers the phone, no one knows what’s going on, and no one seems to be held accountable!

Terrible service. Didn?t even get the answer to why I was having an issue. They had recs but never gave me any paper with those specific recs after asking multiple times. Didn?t return calls. Never coming back.

First time to work with Andy Digregorio - excellent job! No appointment, no problem..

Our experience was absolutely awful! I don?t know if they have changed ownership or management but the customer service and all over knowledge/ response time .. AWFUL! After I dropped my car off for my appointment I was told it will take longer and they?d need to keep it over night. Fine. However.. by 4 pm the next day after calling multiple times.. they still had not started on it. I ended up picking up my car and taking it elsewhere. The new place I ended up taking my car started that some of the work Audi suggested did not even need to be done. They also are completing the work that does need to be done at leas than half the cost of Audi! This dealership has become a joke! No one answers the phone, no one knows what?s going on, and no one seems to be held accountable!

Great service team that is easy to work with and always helpful and responsive.

It was an easy process with scheduling an appointment but when I requested a loaner a week ahead of time there were none when I got there and had to come back. I think that should be handle accordingly and the right accommodations for the customers request. I was given A3 and I?m 6?5 driving an A8

The salesman I had from this Audi Westmont dealer was fantastic. Great communication and not too pushy. This dealer got the little things right!

Completed my 20k service and recall work in a timely manner. Even looked into another issue I was having free of charge.

This was my first visit. I purchased my vehicle at Audi in Morton Grove. The reason for my visit was my brakes were squeaking. The issue was addressed and taken care of Thru Audi Care. Very pleased with the outcome. This location is more convenient for me so this will be my service location. Sorry Morton Grove but there customer service was great!!!

Great customer service Andy and Josh in service are fantastic Lawrence in sales has done great job twice with us. He went above and beyond to meet our expectations. Great experience.

I bought a used Allroad at Westmont Audi. Salesman, sales manager and finance mgr were all very competent and helpful through entire transaction. The Allroad was exactly as described in advertisement. Very happy with my experience at Westmont Audi. David P.Miller

Top class customer service experience! From start to finish this guy are the best. They have a customer for life on me.. thank you John and Eddy.