I needed 35,000 mile service on my Audi A3, when I called to make the appointment in Audi Westmont I asked for a loaner , they told me the days a loaner was available. Got there early Saturday and no loaner was available , well they gave me a ride to work but I was left with no car for my lunch break. I was supposed to be picked up after work to pick up my car but a learned that they found coolant leak and it will not be ready till Monday ! Again no loaner . I was left without a car for a weekend . No one offer to pick me up from work and drive home . I called Uber to take me home . Monday as my car got fixed by 4pm I got picked up by porter to take me to Audi Westmont . Once there car was not washed 😒, had to wait another 10 minutes . Service was done, they fixed the leak but how well was it fixed we will know more in the future.

Was not satisfied at all. Needed a new tire, price was 309$ due to me not having that coverage under warranty. Dealer didn’t try to work out anything with me or suggest any offers. They was content with me going down the street to purchase tire for 75$ less from Just Tires. Once I got home I realized I had a 50$ off coupon from Audi that could’ve been used. They were kind of busy and didn’t put a lot of thought and consideration into my situation. Will continue to go to Fletcher Jones for service though Westmont is closer to my residence.

Sales associate and general manager were both excellent at providing everything I needed in order for me to get on my way with my new car. Very informational, and very easy to work/cooperate with.

Purchased a 2019 Q5 from James last week and the experience was top notch. I purchased a Q7 from an Audi dealership in Highland Park a few years ago and the service at Westmont way surpassed the service I received at HP. The whole transaction from start to finish was smooth and efficient. James and team took the time to walk me through the new features of the car unlike the team at HP. He also followed up with me during the week to see how everything was going with the new car, received no such call from the other dealer. I definitely recommend Westmont and James and will def be back in a few years! Thank you to team Westmont.

This dealership has been very disappointing to work with. We purchased a car here a few years back and have had it serviced here for all checkups. Recently the timing chain failed. They dealership quoted us $16k to fix it. Through independent research I discovered that there was a class action settlement with Audi about this issue. When I brought it up to the dealership they begrudgingly agreed to contact Audi Corporate about it- low and behold Audi corporate agreed to pay for half of the replacement engine. In a one week span after the repair, 3 different things have gone wrong with components connected to the engine. The dealer has refused to take any responsibility for these new issues. I understand that this dealer can’t predict every issue that could go wrong with a new engine but each time the car has died in the past 3 week they were happy to charge us full price for new repairs without any collaboration about whether those repairs were worth the expense or would actually solve the issue. I am disappointed with their customer service and transparency.

Was taken care by Mr. Grant in service he was very professional and did a great job of keeping me informed as to what was needed on car and how soon it would be ready

Audi Westmont was great when it comes to friendly and helpful people, timely service department, and overall satisfaction so they get a star for each of those. But value and making me feel like they care or know I existed after they were paid or realized I wasn't getting a car was horrible. I've been to other locations in Chicago and definitely received 5-star service. Not here.

Brought my SQ5 to dealer for safety recall. Met by Charles in service and he explained the timing and provided directions for me as to where to go to wait for vehicle. Car was ready when he told me it would be, and it was washed. Pleasant customer experience. I would recommend this dealer for this type of service.

Quick Service, immaculate facility. Will be back!

Nice service and nice area

My daughter just bought an Audi4 that had a recall on the airbags. I called to schedule an appointment and got one for 10 days later. When my husband got to the shop he found out that they did not have the parts for the recall. They said they would use one that was someone else's. The passenger airbag was replaced but not the driver side one. It would have been a complete waste of time if they did not have one there that they could use. My husband had changed his schedule to bring the car for service. Other than that, employees are very nice, the place is very nice

I’ve bought a number of vehicles from dealerships, and I’ve had some decent experiences and some not so decent experiences. The experience at Audi Westmont was second to none. The support and service I received from my sales person, financing guy, product specialist, etc. has been nothing short of fantastic. Great team and dealership!!!

Rating my Audi of Westmont experience a 3 out of 5 stars. On the 5 star side - great car (Audi A3), very knowledgeable staff (Pedro). Patient with our test drives and all our questions. Fair price, in line with internet dealers like AutoNation, Vroom, Carvana. However, Audi of Westmont gets a 1 for transparency - the car was pre-owned, and stated as "one owner". However, only during finance paper signing did they disclose this was owned by Audi of Westmont themselves, and was the "loaner" car. So really, dozens of drivers. Audi should have been upfront about this at the start. Additionally, after agreeing to purchase, we made an appointment to pay the balance and receive the car. We were made to wait for an hour for finance to be ready for us, even though we had an appointment. We should have been able to write the check, and go within minutes. Finally, I received a call two days later that there were additional papers to sign, and had to come back in. So, overall a 3. I plan to have the car serviced at Audi of Westmont, perhaps my rating will rise depending on the service provided.

Josh was great. Walked me through scheduled 45000 maintenance. Let me know exact cost up front. Suggested recall work also be done at no additional cost. Some worn tire issues but not out of ordinary brought to my attention. No pressure to replace. Work completed satisfactorily in less than two hours. Comfortable wait area with charging stations for phone. Coffee and cookies. Will be back.

Great place and good experience in getting new car.

My Q5 is has to be special ordered. While most other places are reluctant to handle such order, this dealership handled it professionally. After the order is placed, I was notified by email at every critical point.

Definitely avoid the service department! I took my 2009 Audi A4 in due to a leak in the coolant system. They ran a diagnostics test (which they charge $185) and found 3 leaks: thermostat ($1315), coolant union ($441), and hose to heater core ($300). They also charge separate for a coolant system flush ($219). This all totals $2,275. It seemed suspicious to me that they found 3 leaks. And the total for the work was much higher than I expected so I took it to an independent auto mechanic that specializes in german cars. The independent mechanic performed a pressure test and identified leaks with the coolant union and hose. He replaced both, performed a flush, and ran another pressure test to confirm the leaks were fixed. The cost for all parts and labor including tax was $477. I will never go back to Audi Westmont.

I just bought a new A4 and love my car! Art, at Audi Westmont was so helpful in easing this purchase. He is so knowledgeable on the car's special features. I learned a lot about cars!

Very professional service. Low pressure and helpful.

The service representative was exceptional. He was prompt and personable. He diagnosed and repaired my auto issues without over diagnosing . I asked that I have a Q7 for a loaner. He went out of his way to find one. I now appreciate the car and will consider this option for a new auto. He actually showed me options on the showroom floor based on my needs.

It was a great experience. Pedro the sales representative was great! He very informative and very attentive at all time. He made his best effort to get me the car I wanted, and he made it come true. The experience was exceptional and will really recommend friends and family to visit this dealership and of course ask for Pedro fuentes

Excellent customer service, from our sales person (Ihsam), to the finance representive (Alex), to the very knowledgeable delivery specialist (David). All around a classy dealership that really knows how to take care of their customers. We will be back.

Audi Westmont is always helpful and responsive. Andrew is great, my go-to guy!

Third time getting scheduled service at Audi Westmont, wonderful experience every time. Scheduling the appointment was real easy, plenty of availability for both service and loaner, service advisor was very helpful and thorough. Andy, my service advisory, checked in with me several times during the service, presenting options and recommendations for what needs to / can be done. Unlike most auto service shops, I did not feel like service I didn't need was being pushed on me. This is not the dealership where we bought our car, but it has become my service dealership, and will likely be where my next purchase is.

I had Andrew Berk as my service department contact. He doesn't treat you with feigned respect. He's genuine and lightens it up with a good sense of humor but is always professional. It goes without saying the work on my car was top quality. The dealership is one of the things that makes my family's continued ownership of Audis so enjoyable.

Our sales guy Edward Jaime was great. He was well put together and really knew the Audi products.

Fantastic experience. Andrew B was great in doing the research on my car to see that I had an extended warranty and my $1300 repair was now $85. Did not push to oversell for "additional service" but just informed of the options. Super friendly and prompt on the phone in scheduling the appointment and the cashier was happy and friendly.

great job autonation!!! love my Q-5! service was stupendous!!!!

As always, very efficient and fast.

Purchased a Q5 from Audi Westmont, and went in last Friday for my first service appointment. All went very smoothly - Andrew was great! Only reason I didn't give a 5 was because I had to wait about 10 minutes to check in - but otherwise all good! My car was even done before the promised time. Definitely recommend!

Brought my A4 in for recall service last week, they had the car for 2 days. I understand that they didn't have a loaner, no big deal. When I picked it up on Friday, they didn't even wash it before handing back the keys....hmm, wonder if they do that down the street at Lexus? It would have been nice to drive a clean car over the holiday weekend.

They're prompt and courteous but expect to spend much money on services

I brought my Q7 in for my 20K maintenance and to have a tire replaced. The tire was not in stock so I had to leave my car until it came in the next day which I was ok with. Already at noon the following day, I have not yet received a status update so I decided to call. My first call was at 12:05p. Left my cell number and I was told I would receive a callback. No callback. Second call was at 1:21p, left my cell number and was told I would receive a callback again. No callback. Third call was at 2:45p, I was forwarded to one of the service tech voicemails, left a message and my cell number asking for a status update. No callback. Fourth call was at 3:39p, spoke with a service tech, took my cell number down, and he said he will check on it. Finally, received a callback at 5:49p (11 minutes before close) that the tire came in in the afternoon and would be installed first thing in the morning. The following morning a voicemail was left on my wife's cell phone when they clearly should have had my cell number as many times as I left it with them. It took almost 6 hours to get a status update on my car which resulted in unnecessary schedule adjustments and inconveniences.

Whenever you visit any car dealer your salesperson is the luck of the draw. Unfortunately our first encounter did not start off well. BUT after the visit we received one of those emails that everyone receives that was something like "We hope your visit went well....." So we decided to send a reply. We received a response within about 10 min on a Saturday night about 8, which we did not expect. Within a few days the initial impression was a complete turn around, we ended up buying a car from an awesome salesperson and team. One of the best experiences we have ever had. Thank you!

I brought my Q7 in for my 20K maintenance and to have a tire replaced. The tire was not in stock so I had to leave my car until it came in the next day which I was ok with. Already at noon the following day, I have not yet received a status update so I decided to call. My first call was at 12:05p. Left my cell number and I was told I would receive a callback. No callback. Second call was at 1:21p, left my cell number and was told I would receive a callback again. No callback. Third call was at 2:45p, I was forwarded to one of the service tech voicemails, left a message and my cell number asking for a status update. No callback. Fourth call was at 3:39p, spoke with a service tech, took my cell number down, and he said he will check on it. Finally, received a callback at 5:49p (11 minutes before close) that the tire came in in the afternoon and would be installed first thing in the morning. The following morning a voicemail was left on my wife's cell phone when they clearly should have had my cell number as many times as I left it with them. It took almost 6 hours to get a status update on my car which resulted in unnecessary schedule adjustments and inconveniences.

Good sales person Mr. Santos! :)

Friendly efficient transaction

I came in at noon, without an appointment for a 25k service. Andrew got me in and out in less then 2 hours. Best customer service. Car was washed and pulled up as soon as I arrived.

Juan Aldino of Audi Westmont made my long distance online purchase a wonderful experience. He's very attentive and strives for an excellent car buying experience.

Excellent, excellent, excellent. Andy was friendly, business-like, efficient and went the extra mile. He put me in a loaner on a moment’s notice. He e en personally transferred groceries from to the loaner to my own car.

Tired of pricing being enticing, but later learning about fees?! Or, fees being added to TrueCar pricing?! Not here for us! A breath of fresh air! A full disclosure pricing statement was provided at the beginning of the sales process (and it matched TrueCar pricing)! And, none of those high pressure sales tactics either!!

Took my car here for service and they are wonderful. I love how nice everyone is there and the service manager is great! I definitely recommend Audi of Westmont!

Fabien James attended to my account when I took my vehicle in for a checkup. He was very friendly, attentive, and helpful, which made my experience at Audi Westmont quite enjoyable!

The condition of the car was ok after the purchase I noticed was a big chunk was taken out of the passenger right tire which they refused to fix at the dealer also when I got the car home there were huge scratches on the windshield on the passenger side also the was a huge gouge taken out underneath the passenger door trim which also I did not notice till after the purchase of the car very disappointed how when u do a 300 point check none of these were noticed?????? or just to cheap to fix ????? but u call the car certified what a joke when u pay over 30 thousand for a car and u have over 3000 dollars in repairs that should have been fixed when u certified the car unacceptable simple things they did not want to fix because they were expensive??????

Initially, I was very pleased with being able to get a last minute appointment for a tire replacement, that was in stock. I arrived 15 minutes early and was greeted by a friendly service guy, his name escapes me right now. My estimated wait time was 1 hour and 30 minutes, I waited 15 minutes longer before I asked about the status of my vehicle. My service guy informed me that there was a lapse in communication with him and the technician which caused the delay. I am an understanding and considerate person; however, as a consumer I do not accept mediocre service without letting someone know about my experience. After waiting for a combined 2 hours my vehicle was returned without the tire sensor being reset, with the window down on a cold day and without being washed. Our vehicle was purchased from Westmont, who we feel has outstanding sale consultants; unfortunately, with this experience, I must say your service department is lacking. Initially, I informed my service guy that our service guys at International Audi were GREAT and that we were extremely happy with the service we have received from them over the last 20 years of being Audi owners. The only reason we were at Westmont was due to the fact that IA-Audi did not have a tire replacement in stock.

Andrew did a great job!!

Appointment was made quickly and I was able to select the loaner I was given to drive while my car was being worked on. Service consultant was very effective in providing information about the repairs which were done and recalled my questions from earlier discsussions about the car. Seemed genuinely interested in making me happy with the service experience.

Super easy purchasing experience. Juan was a terrific salesman.

Good attention to details,(Andy) My CPO warranty coverage kicked in to pay for new wheel bearings and a new motor mount. The tech (Cesar) actually called me to explain in detail extent of the work and how the job was progressing. I paid for a wheel alignment and an $85 deductible. I was able to pickup my car right before 8pm cutoff with no delay. I am very satisfied with the work performed and would recommend this service department. Thank you.

Seriously one of the worst customer service experiences I had so far. They don't care if you waste your time as long as they get their way.

Had service done recently at Westmont Audi and very pleased with experience. Staff was friendly, helpful, knowledgeable and completed a list of work items promptly. I drive down from Wisconsin because I am more comfortable with the work quality that this dealer provides than available locally.

Experience was not what was expected from Audi. I came into the dealership with an Android Auto problem. No person on staff could figure out the issue. They sent me home without a fix saying that Audis work better with Apple than Android.

Fabian from the service department is the best, he knows what he is doing.

So far so good. Car was clean and as advertised.

The service was done correctly & on time as promised 👍👍👍

Excellent service , very professional

Charles Service Exceeded Our Expectations! He Was Great & We Will Definitely Be Back To This Audi Location.

I had my car in service and my seat had grease staines afterward, and water was on my seat (apparently they wash the car with the window cracked opened. Not happy after spending $800 on the service work.

Everything was perfect. Will definitely continue to bring my Audi in for Service at Audi of Westmont.

Everything was perfect. Will definitely continue to bring my Audi in for Service at Audi of Westmont.

I was honestly going to rate this dealership the lowest I possibly could a couple months ago... but I called the manager one more time explained what happened and my situation and the dealership really stepped up and made things right. I flew from Spokane WA to buy my car I planned on never stepping foot in an autonation dealership again but because of the service I got after the initial terrible service I respect the people at this dealership and believe they care about there customers. I'd fly again if I ever needed a car. Thanks again so much Joe for your patience and understanding.

Absolutely loved working with William. I bought the A7 and it is everything I expected from an Audit. Great dealership would recommend to all.

Caught employees in a lie about Audi care plan. They tell you to buy the plan because you will definitely need brakes before 48K miles, which plan would cover. After a year of having the car the service manager then tells me that the brakes will last for 70k miles, which plan won't cover. So ended up wasting money on Audi Care plan.

Very smooth experience from start to end!

Good no pressure salespeople

Hi my name is Bryan. My mother, Lori, and I have recently been in search of replacing the vehicle that I, Bryan, have recently lost in a horrific accident. We have been to approximately a dozen different dealers, and looked at even more cars. Many were in not such a good state cosmetically. One dealer kept us waiting for over 2 hours for unknown reasons and ignored us all the while. When I arrived at Audi Westmont, not only was the desired vehicle in immaculate condition, the gentleman I had the pleasure of doing business with was polite and very professional. There was a waiting period but under no circumstances were my mother and I ignored. Everything was explained and dealt with promptly. The financing gentleman was also just as respectful. He helped us every step of the way and beyond what I ever expected from a finance guy at any dealership. I am proud to have purchased my vehicle from Audi Westmont and I would definitely like to keep them in mind for future business.

Great place to buy a car!

Ihsan Shaik is very helpful and great with customers. 5 star treatment

Recently purchased a used A8, hard to negotiate prices but ,over all nice peoples . I had good experience at Audi Westmont ,better than other places I visited, Will return in future.

Guys what happen here? This is Audi not a some gallery dealership.I make appt 02/22/2019 for today 02/25/2019 9am morning to leave my car here.The person how take care of men say:We dont have Loaner for you today.They give me 2 choises new appt or shuttle!The shuttle maybe is Uber or Lift i dont no but this is not a seriosly.I by my Q5 fron this dealer before 3-4 mounts brand new.I am not commented the how much money is this car just sign paper and that is.Fast and easy sold for Audi and now i need help for my FACTORY WARRANTY CAR and this guys return me when we talking last friday for today.Thank you Audi of Westmont and Audi Naperville.Bad expirence in boght places.Thank you again

Disappointed with the post-purchase communication. I purchased the vehicle on a Saturday and I was told that I would receive a follow up call the following Monday to see how everything is going with the vehicle. No call on Monday, so I called the sales/brand specialist with some questions on Tuesday--no return call. Next, I called the Financial Services Manager on Wednesday for some clarification regarding sales tax, title, registration etc given I live out of state--once again no return call although I received what appeared to be an automated generic email form the brand specialist indicating I can call anytime as the dealer wants to ensure my satisfaction. I called the brand specialist once again on Thursday morning and did not receive a call back so called again Thursday late afternoon and got an answer for one of my questions and I was told that I would receive a call back by Friday @ 10:00 with the answer to the other. No call by 10:00a so I called back at around Noon and received a voice mail with the answer shortly before 1:00p This had to do with an update for the Map in the navigation system which I was told would cost $600-800. Is it reasonable to expect that a certified pre-owned Audi would have all service needs met, as well as all other updates/recalls??? In meantime, I received another automated email for service appointment scheduled in August 2019. To date, customer service at this dealership appears to be substandard in my experience.

I worked with William to purchase my Q3. From the test drive to my purchase/financing to ongoing service through the last 15 months, I?ve received excellent service from everyone at Audi of Westmont.

LISTEN TO ALL THE OTHER REVIEWS ABOUT THE SERVICE DEPARTMENT!!! STAY AWAY!!! The service department is the most unprofessional, disrespectful dealership service department I have dealt with. The service advisor I worked with, andrew was Unknowledgeable and slow to respond. The manager is even worst! They will try every tactic to deny your warranty. And worst of all, my vehicle was damaged- my windshield was cracked upon pick up and it clearly was not before when it was dropped off. The inbound inspection shows as such. They will deny all responsibility for damages done to your car!

LISTEN TO ALL THE OTHER REVIEWS ABOUT THE SERVICE DEPARTMENT!!! STAY AWAY!!! The service department is the most unprofessional, disrespectful dealership service department I have dealt with. The service advisor I worked with, andrew was Unknowledgeable and slow to respond. The service manager is much more unpleasant to deal with. They will try every tactic to deny your warranty. And worst of all, my vehicle was damaged- my windshield was cracked upon pick up and it clearly was not before when it was dropped off. The inbound inspection shows as such. They will deny all responsibility for damages done to your car!

Excellent Staff, Sebi helped me what ever he can do to make this purchase very smooth. I highly recommend Audi Westmont if you are looking to buy Audi.

Had some service work done at this Audi Westmont. My service manager, Andrew Berk, was outstanding. He couldn't of been nicer and really treated me well. Really went above and beyond. Audi Westmont's customer service is second to none. I would go out of my way to come to this dealership.

Always prompt excellent service.

First time service here and the work was done within a short time. Joe was great to work with and was very helpful. The rest of the staff were nice as well.

Excellent Staff, Sebi helped me what ever he can do to make this purchase very smooth. I highly recommend Audi Westmont if you are looking to buy Audi.

Great experience throughout process. Sebi and Mark were great to work with and made my experience a good time. I purchased a used Lexus and was pleased with my entire experience. The Auto Nation program was different for me as I like a good negotiation, but they priced the car very fair which made the no haggle process easy to accept. I would purchase another car at Audi of Westmont without question.

Dropped our car off for a 20k mile service at 8am my wife called several times and no one called her back with any update at all throughout the day to find out that they were wrapping up her 20k service at 445PM! When asked why this took so long the response was “we had a few walk ins”....This location clearly over committed and under delivered.

Was able to take me in at the last minute. Comfortable place to wait as my car was being serviced.

appt ungodly long. needed to be somewhere else and guaranteed by service representative no problem. service suppose to take 2 hours - didn't get car back for 3 1/2hours. Had to cancel afternoon's appointment. got absolutely NO feedback from service representative. other car is Acura - NEVER had such service from them.

My wife and I bought an Audi Q5 from William C. He was excellent. Extremely knowledgeable and very easy to talk to. We highly recommend.

The service is great. They go out of their way to make it is easy for you as possible. Valet, loaners, shuttle.

As I drove home in my new Q5, I thought about how much I appreciated doing business at Audi Westmont - this is my 7th Audi from Audi Westmont.

Disappointed to say the least I have been looking for a new car and was extremely interested in the Audi brand- particularly the RS3. I walked around the showroom for nearly 10 minutes and not one person offered to help or even greeted me. One man actually looked directly at me and went back to leaning on the counter and scrolling through his phone. Not that it should matter anyway (if someone walks in with sweats on, they deserve the same respect and attention as anyone else), but had anyone bothered to pay attention, they would have seen the designer shoes and handbag I was carrying. I wasn't some homeless person who stumbled in there by accident, but I felt like that's how they saw me. Needless to say, I left without even hearing a "thanks for stopping in" and have no desire to give this company any money in the future.

Personnel who provide excellent work,all the time.

Matt did a great Job keeping me up to date on my car and picking up where the other advisor left off. I drive further to go to Audi Westmont instead of Orland Park which is much closer, I’m always treated much better and very satisfied with my service from everyone there at Audi Westmont. Thank you

Great experience!

excellent service!

Had great experience. Our salesperson Eddie was very helpful.

I came in for a routine service. The gentleman kept telling me I needed additional services. Then he told me that I actually didn’t need them when I questioned further. I felt so he entire time that he was trying to make money off of me and take advantage of the fact that I’m not knowledgeable about cars. I went to the dealership because I trusted that they would take care of my car and do the needed services - which I’m happy to pay for. But when i feel like I’m being taken advantage of- it’s not a good feeling and I have lost faith in this particular dealership. It’s unfortunate because it’s close to home. On a positive note, they do have very friendly support staff and offer loaners and shuttle service while your car is being serviced.

Do I need to say more

Very professional and caring staff.

Andy in service has done a stellar job on our most recent two visits. Thanks Andy!

Great experience all of my concerns were address.

Worst service experience I’ve ever had. Placed damaged parts multiple times and they will not fix it. I was better off not getting service in the first place.

Very professional and easy experience

Quality service in a timely manner.

Bad service

Worst experience I have ever had in my entire life. I replace my rotors approximately three months ago. Immediately after repair my vehicle had similar unsolved issues. Dealer stated that they use aftermarket parts. Rotors were again replaced and had similar issues after two months. Dealer stated that the issues are due to my driving habits which have never occurred previously in the past 20 years. Dealer would not repair and would not refund my money. I have written a complaint to Audi corporate. They also consistently add services like alignment, calibration, etc. In order to rip off clients.

Service department are crooks

Service department is awful. They don’t even use Audi parts as was admitted to me!! Take your car elsewhere

The worst service department, they performed a service when I never approved it and still charged me for it, with only a small discount because of their mistake. After picking it up, problem was worse than when I came in. Still dealing with it now. They have no respect for customers or their time or money. Go elsewhere if you can, they are the worst.

I never bought a car here, but I do use their service dept every time I get a recall on my car parts. The staff is friendly and professional and try to do their best to give u as much info as possible. They also have a nice spacious waiting area with plenty of charging ports for ur various devices, as well as complimentary coffee, tea and cookies.

Andrew provided a superior experience from start to finish, starting with letting me in a few minutes before officially open at 7am and ending with ensuring all the work needed was done, including a needed tire replacement at a price comparable to what I'd get at a tire store, saving me a separate trip. The car was ready on time and runs great. Andrew and the entire service team always take great care of me and my car and I am grateful for their dedication.

I highly recommend this dealership if your serious about purchasing an Audi. Everyone from the sales manager, salesman and finance guy are top of the line professionals. ZERO pressure to purchase a car. And the deal I received on our Audi could NOT be met by other dealerships! I loved the no pressure, extremely helpful atmosphere. No games were played! Feel free to try other dealerships. However, make sure you visit this one as I'm guessing this is where you'll purchase that new Audi. Kudos to Evan Ellis, general manager and his staff for making this a dealership you WANT to go visit vs. one you dread going to! Obviously, we just purchased our Audi from them!

I had a great buying experience at Audi Westmont. The sales staff and finance team were terrific. They respected my interests, went out of their way to help me find the perfect car and were more than helpful throughout the entire process. Immediate call backs, immediate text messages, and they continue to follow through now that I've had the car for a couple of weeks. My second purchase here and this one far surpasses the last.

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere. ******UPDATE****** I cannot believe the people at Audi Westmont expect me to contact them to correct their terrible customer service when they clearly have my contact info. It is obvious their response to this review is nothing but lip service to make it appear that they actually care. If they wanted to fix the issue they would take the initiative. Audi Westmont was also unable to ever complete the titling and registration of my vehicle. I am now sitting the bureau of motor vehicles office taking care of it myself. I asked Audi Westmont for a refund for the registration/titling fees I paid to them, but, of course, they refused. This is the worst customer service I have ever received.

I was driving at high speed on Rte. 83 (near Oakbrook) when suddenly a loud, somewhat frightening, repetitive noise initiated from the front left-side of the car. Fortunately, I was only a couple miles from the Westmont Audi dealership on Ogden Avenue. Despite being very busy that day, Ana--the service representative-- was very attentive and responsive to my unscheduled appearance. She called for a service tech to come over from the service building to go for a test drive. Nate--the service tech arrived in 10 minutes. We went for a drive; we validated the sound; he interrupted his repair in progress to put my car on the lift; and within minutes I was informed the left front tire had split along the inner wall and a tire cord from inside the tire was loose and banging against the wheel well. This revelation amazed me since I had been to an after-market tire retailer twice in the last three weeks, and they had ample opportunity to warn me of the advanced state of dangerous wear. Nate put my spare on within 30 minutes, and Ana did not charge me for the tech time (1 hour total) considering the gross negligence by the tire retailer. I was fortunate the problem occurred so close to Audi Westmont, but even more fortunate Ana and Nate intervened on my behalf so selflessly on that day. I am grateful to.them and the dealership. Chris T.

The customer service was excellent. The technicians diagnosed the suspension problem within 30 minutes, and the job was finished within a few hours.

One of my favorite dealerships

I really enjoyed working with them and purchased/leased my first Audi Q7. Everyone was very friendly and professional.

Who doesnt love audi

We just leased a 2019 Q7 from Audi Westmont and we had a very pleasant experience. William Calderon was a pleasure to work with. From the initial meeting and test drive to the day we signed the paperwork and drove home with our new car, William made the process very easy for us.

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

Service writer Andy Gregorio was excellent in keeping me updated on the status of the work being done. The only down side was the loaner car reeked of curry.

I purchased a 2017 Infiniti QX70 from Audi Westmont (trade-in they had received) and the purchasing experience was a pleasant process and I received great customer service. Unfortunately, that great service ended as soon as I drove the car off the lot. After purchasing the vehicle I have had three issues that Audi Westmont has refused to help me with: Issue #1: The vehicle I purchased had just over 20K miles on it. After having the vehicle for only 2 weeks, the vehicle indicated the oil needed to be changed. According to the owner’s manual, at the 20K mile mark, there are a few more service items due than just the standard oil change. So I contacted the representative who sold me the vehicle, Yoshi, asking what service had been performed on the vehicle when the Audi dealership received it so I could plan for future service. He told me he would find out and get back to me. I waited nearly a week and heard nothing so I reached out to him again. This time he refused to even respond to me at all. Without knowing if the vehicle was up to date on service, I had to assume no service was ever performed and I took it in to my local Infiniti dealer to have them perform the 20k mile service. It was very frustrating having to pay nearly $300 to service a vehicle that was just driven off the Audi Westmont lot only 2 weeks prior. Issue #2: When I purchased the vehicle, Yoshi and the finance guy told me they would take care of the registration and I would receive a license plate in the mail. It is now Friday (12/14/2018) and my temporary registration expires on Monday (12/17/2018) and I have not received my license plate. Because I am in danger of driving a car with an expired temporary license plate and registration I again reached out to Yoshi, but it seems he has put me on his block list because, again, I got absolutely no response. I contacted a manager at Audi Westmont, John, and explained the situation, but no resolution has been provided. Issue #3: The nut that holds the license plate screw (and license plate) to the rear hatch is missing. I did not notice this when I picked up the vehicle, but without that nut I will not be able to mount the license plate (if I ever receive it). Rather than waste my time with Yoshi, I went directly to the manager, John, about this. I couldn’t believe it, but he flat out told me he was unwilling to do anything about it and I was on my own. I am appalled at the difference in customer service I experienced when the people at Audi Westmont had a potential sale on their hands vs. how I am being treated now that I have purchased the vehicle. Based on this, I would never purchase another vehicle from Audi Westmont and would advise everyone else to have their automotive needs met elsewhere.

I was very pleased with my experience at Audi in Westmont. The staff was very helpful and kind, they made sure I was satisfied with my service! 1st time at this dealer and I will return.

Audi Westmont service department handled my 2015 Audi a6’s issues in a prompt and professional manner; the service advisor Ana was very friendly, knowledgeable and answered all questions. Definitely will recommend and be back as needed to keep my Audi running smoothly.

Great experience. Andrew offered excellent customer service

I was very impressed with their sales process and reps. No pressure to buy and very willing to help. When I showed intent to buy, they got me a great deal and the whole purchasing process was effecient

Outstanding service all categories! Great advisors and management staff, friendly and courteous. Help navigate me through my Synchrony Auto Care credit issues and delivered.

Edward from Audi Westmont gave us great service! Came through with what we wanted and delivered exactly what we wanted.

We purchased an A4 and Edward from Audi Westmont delivered great service. He was thorough and patient, asking us what we wanted and delivered in time! Will highly recommend Audi Westmont to anyone!

Great service, they do what they say they’ll do, and complete the work when they promise. Always go above and beyond with observations on the car, but never pushy.

Fantastic and professional service all around. Will be a repeat customer.

Routine maintenance and detail of car. A minor issue arose during the detailing that was promptly addressed by the service department, to my satisfaction.

We have been to a lot of dealership, our experience at your Audi Westmont was nothing less than OUTSTANDING, our hats off to Eddie Jaime ,Amy and Alex and the two Manager's we dealt with. Thank you and GOD BLESS! Mark & Herlinda Wirth

update- I was contacted by Audi and they since have made things right by removing the cost of the add on to my oil change that I did not request and offered to follow up on the issues that I originally requested to be looked at the next time I go in. "I was not advised about add on services and it misrepresented to what was requested and asked to sign without explanation. This was done and what I asked for was completed forgotten. Very bad experience - they also recommended brakes and a fluid flush which I was planning on going back for after the holidays but after he gave me the price for all of it I told Matt I just didn't have the time at the moment and didn't plan on spending 2 grand and he replied with is there anything I can do to help like he wanted to negotiate the price which I thought was strange. coincidentally another customer there said she experienced the same type of service as soon as her car came out of warranty. All I can say I'm very disappointed with Audi and will go back to complete a recall on a part and will never go back after that

On time as promised. Work correctly completed. Friendly and interested in the customers satisfaction. Nuff said.

Fast and easy, great service and explanation of costs.

Great service and fast turn around by professionals at Audi of Westmont.

About two weeks ago i left 3 voicemails- 2 for financial department (Scott & someone else) and General manager. Unfortunately nobody call me back. Very bad

Bought a CPO Audi from here and the buying experience is A+ , the cars are well above the standards even though preowned and the sales and finance process was smooth and efficient. Would definitely recommend Audi for millennial's car purchase requirements especially with warranties well worth the money spent than on a non luxury new car.

I purchased a used car from Audi Westmont. The cost of my vehicle was a drop in the bucket compared to the cost of some of the cars on the showroom floor. However at no point did I feel disrespected or treated as less important. I was very surprised to learn of the certified warranty as well as the 5 day 250 mile buy back program. The price was fair according to Kelly Blue Book. The wareanty and the buy back policy take a lot of the worry out of buying a used car.

Great experience. Very helpful.

My 16 year old daughter and I flew to Chicago specifically to purchase a 2015 Audi Q7 TDI. We identified several vehicles at 3 different dealerships that would work for us. We arrived at Audi Westmont at 830am on Saturday and drove 3 vehicles. Then we went to two other Chicago area Audi dealerships. After being disappointed with the quality of the CPO Q7's at other dealerships we ended back at Audi Westmont at 530pm and purchased the car we drove earlier that morning. I told my daughter "we should have bought this car this morning - we would already be home!" After a week with the Q7 we love it. Thanks to Fred at Audi Westmont for his support and professionalism! Philip and Madison (Tampa, FL)

My 16 year old daughter and I flew to Chicago specifically to purchase a 2015 Audi Q7 TDI. We identified several vehicles at 3 different dealerships that would work for us. We arrived at Audi Westmont at 830am on Saturday and drove 3 vehicles. Then we went to two other Chicago area Audi dealerships. After being disappointed with the quality of the CPO Q7's at other dealerships we ended back at Audi Westmont at 530pm and purchased the car we drove earlier that morning. I told my daughter "we should have bought this car this morning - we would already be home!" After a week with the Q7 we love it. Thanks to Fred at Audi Westmont for his support and professionalism! Philip and Madison (Tampa, FL)

Nothing special here except junk German cars that break all the Time and charge you lot to buy , maintain , repair. Do yourself a favor and drive down the block buy a Toyota not as flashy but you'll save money and time they don't breakdown and run forever!!

Fantastic experience. Worked with Eddy Jaime and I couldn't have been happier Eddy went to great lengths to help find the car I was looking for. Scott Kropf was a pleasure to work with as well. Spent quite a bit of time with Scott going over lease options and recommendations and I left the dealership feeling very good about the whole experience. We have purchased several cars from other dealerships in the area and I can honestly say that none of them treat their customers as well as Audi of Westmont does. From top to bottom this is a fantastic dealership.

It was quick and easy. Very pleased with the process. The sales rep, Joe, did a great job.

A couple of weeks ago I financed a vehicle at Audi Westmont. The time my husband and I spent there was extremely enjoyable. The sales team was not only courteous, they were knowledgeable and made sure any questions we had were answered. The entire process was quick and painless (lolol)!! Yoshi and Amy were AWESOME as was the hot chocolate!!!! My husband already has plans for our next car to come from here. :-)

Very professional and courteous.

Had a very smooth transaction working with Juan. Having found the car online and living 5 hours away, I was impressed with the use of online tools (my car appraisal, financing approval, car fax reports) to enforce my decision to have the car held for me to drive up, test drive, and purchase the car. The car was as advertised and I had no issues with anything. Juan was very professional to work with!

Excellent experience, the facility provided for us the shuttle to take us to eat breakfast

kept the appt time and did the quick check needed.

I purchased an A4 from Juan Andino back in January and it was a fantastic experience! Juan was the first car salesman I've ever worked with that actually knew about cars. He was extremely responsive via email prior to meeting in person and he was super laid back and easy to work with in person. He did a great job of explaining all of the features of the vehicle and why how they may differ from the other options out there. There was never a sales pitch nor any of the silly 4 boxes sales stuff. The negotiation was handled very professionally and I truly think we both came out as winners in the deal. The dealership itself is top notch with all of the amenities you need. Everyone was accommodating from the front desk person to the finance department. I highly recommend this dealership and especially Juan for anyone interested in an Audi!

I have owned Audi's since 2000 and have purchased and serviced all of them at Audi Westmont. Great team on the sales and service side of the company. Always willing to go the extra-mile, in turn providing a fantastic customer experience!

Friendly people, quick service, didn't have any snacks out even though they had baskets for them.

Even tho I did not end up buying that day, my wife and I had a great experience with yoshi, great representative to work with.

Great place, staff is knowledgeable and as nice as can be. They will answer any and all questions and won’t hesitate to help you drive out happy. Highly recommend

I requested for an appointment to service my car to correct a product recall, and got the Oct 6 date at around 9:00 AM. I received a confirmation date via e-mail on Oct 4, which I timely replied and confirmed. I went there at around 8:45 AM on Oct 6, they registered me in, and took the car for service. I patiently waited inside the lobby in the hope that my car will be fixed soon. Surprisingly, at around 10:00 AM, the Service Rep approached me and told me that I may need to come back again for the service as they need to order the part needed to correct the product recall. No apologies for the time and effort I wasted on that day for the oversight they had made. I requested what date I need to come back and was told that somebody will give me a call... period. If Audi Westmont did not have the part needed for the service, why did they still take the appointment, let me register and took the car in?? I did not receive any information if somebody will really call me or if I will get a phone call at all... It is a disheartening and frustrating experience!!! I just hope that this incident was an isolated case and they don't do it to other customers..

The tire warning light went on during my drive to work. When I got to Audi of Westmont, there was a nail in my tire. I worked with the service person and we agreed to get new tires (4). I didn't receive a quote as she'd written down my email address incorrectly. I had to call to get the quote. As I wanted the car back by the end of the day, I felt that time was important. The quotes and final bill were difficult to follow. After I selected tires, the mechanic was working on someone else's tires, so my car couldn't be serviced until the next day. Service manager gave me a loaner, which was nice. I had to call the next day to see if it was ready (and I waited until 2:30pm)

Extremely excellent service!!! Great looking and comfortable waiting area.

Ihsan did a terrific job helping me shop and I’d definitely recommend him to anyone in the market for an Audi!

I took an older Audi A6 Avant to them for a pre-purchase inspection. It was one of the worst customer service experiences I've ever had. I would give this zero stars if I could. I was told one price on the phone and another price when the owner took the car in for the inspection. The inspection 'report' was delayed in getting to me and really didn't give me much information at all about the condition of the car -- it was basically just a list of repairs that may need to be done. There was nothing about the condition of the car -- including scratches on the exterior and lights loose inside, etc.. I only saw those when I went to look at the car in person. They said their manager would call me to try to resolve. They have my information, but he never called me. I'm currently disputing their charge with my credit card company. I would stay away from this dealership at all costs.

No pressure atmosphere.

Our family car was purchased outside of Illinois and is not an Audi... while buying an incentive that the autonation dealership gave us was 10 free oil changes at ANY autonation. This Audi autonation is the only one within reasonable distance of our home so we went there for a basic oil change... they were extremely pretentious, started off the service experience with a “ummm... you know this isn’t an Audi, right”, and overall rude. Treated us like peasants because we don’t own an Audi.. no kidding it’s not an Audi - what sort of comment is that? Terrible experience, yet we have to go back as I’m not leaving 8 or so oil changes slip through the cracks. Wish there was another option. Would not recommend.

Very professional and knowledgeable Service Advisers. By far the best Audi dealer I have ever dealt with.

I have bought cars and got service at Audi of Westmont. By far, the best Audi dealership I have dealt with. Sales associates are very friendly and professional. Service Advisers are very professional and knowledgeable. Highly recommend!!

Brought our Q5 in for a recall. Was greeted and taken care of promptly upon pulling in. The wait was as expected....in and out in an hour. The service person was cordial and professional.

Did not honor extended warranty.

No problems with maintenance service however my Audi Care was not even in my records. I had my receipt with me. I would not recommend this dealership for a purchase but service was just fine

Almost unbelievable level of professionalism from service manager. Prices always seem high but Ana did find a few ways to save.

Great service. They always treat me well. They communicate well and are honest. I can highly recommend Audi Westmont.

Everytime I bring my car in for service it's been a good experience. I've never gone to a dealer before this car and felt taken care of. But here I've been looked after. From my purchase to now. Truly deserving of 5 stars.

Easy to schedule. Everything went as anticipated. Finished within the scheduled time window. No problems encountered. Very courteous staff.

Everyone here is great! Nice ambient, Starbucks coffee expreso machine, not just any COFFEE, treats, water. The people are great, in a good mood. I traded and purchased a 2018 Audi S4 they gave me the best price around. Try them they are awesome, if you have a bad experience, don’t leave speak to the managers there, they will look into it and help you trust me they helped me after all my troubles. At the end they let me take stuff off my old car I had installed and it worked out great I am happy I came here.

My A7 needed its 10K mile service. The work was done, my car was washed, the dealership was comfortable and the coffee tasty. A positive experience!

I bought my Audi A3 convertible in Naperville but they suggested that I have it serviced in Westmont. Great idea!! Matt helped me 2 days in a row. He was competent, expedient and very nice. I look forward to working with Audi Westmont in the future.

Always a pleasure visiting this location

Painless professional straight forward experience. Would highly recommend

I came from out of town to purchase my Audi here, and they really did everything they could to make the process expedited. They picked me up at the airport, and got my right into F&I for the paperwork and I was all set to go. When I noticed there were some cosmetic issues with the car at delivery, the manager quickly assured me that they would take care of it. Great place to buy your next Audi, I would recommend them.

Nice dealer and good coffee Thanks Olga for your help.

I was offered a great deal on a 2018 Audi Q7 Prestige trim. Not being from Chicago, I was skeptical about going out of town to buy an Audi from Audi Westmont. I was initially contacted by Ihsan Shaik, Sales Rep. He is a very nice guy and spent lot of time talking to me and helped quell the fears I initially had. I got in touch with Scott, the financial manager who was also very helpful in helping me with the buying process. After we finalized the deal, flew to Chicago, was picked up by Ihsan from the airport. Although he had a family emergency the night before and spent the night in the hospital, he was on time to pick me from airport and was very gracious through out our interaction. All documents and the car was ready for me to pick up. It was a quick 45 minute process and I was out in my vehicle in no time. Obviously, I am very happy with my new Q7 but feel better knowing that I can always reach out to Scott, Ihsan and other people at Audi Westmont, if I have any issues or questions. If you are thinking about getting a vehicle from this dealership, just know that people here will help you out by going out of their way.

Excellent service, Blake is wonderful and so helpful

My car had a recall so I made the appointment and took it over to Westmont. Everything was top notch, from their service writers to their porters. Great customer service.

I usually dread vehicle shopping; however, my shopping experience at this location was 100%. The sales experience from my salesman was excellent! With all the many wonderful features that are on the vehicle, a nice and knowledgeable technical person explained how to use many of the features. From the experts I dealt with from sales, finance and technical, my shopping experience was a pleasant one. I definitely recommend buying from the Westmont, IL location. I am proud to be a new member of the Audi family!!!!

My sales rep Joe McCann was friendly, responsive and knowledgeable. He took all the stress out of buying a new car. I think I’ve found my new Audi dealership for future cars. I really would recommend this dealership. And I’ve dealt with a few. I do need to say I drove down from Madison Wisconsin because the local Audi dealership in Madison were unresponsive to my needs. So happy to have connected with Joe. I’ve had a difficult year with the death of my husband. This car and Joe have lifted my spirits so much. Thank you guys in Westmont.

Great experience across the board. Salesman Naseem Chaudry got my exactly what I needed without haggling. Thank you, Randy Rimkus

Was very pleased with everything start to finish.....on time and clean Thank you

profession and courteous. so helpful and respectful. knowledgable as well.

No good! Had me set on a GS350 and I was emailing with Frederick who I asked the service history and the final price with tax that I would bring and he never responded at all. It's been two days since I asked. Really bad on their part but I'll be going somewhere else to get a car. Update- I was emailed by Evan who was great and we came to an agreement on the price for the GS350. He was courteous and this turned out to be a great dealership! Update again-. Decided to pursue the GS and Fred said they would not be able to do an overnight test drive even with me putting $500 deposit. Then the chat rep tells me the car is available then says it was just sold. Not to happy at all. The GM never emailed me after 3 messages inquiring about the car more.

Great dealership. Worked with the salesman Pedro; extremely helpful, understood my requirements, and really gave the attention I needed to feel comfortable moving forward. Looking forward to coming back to work with him once I trade in my TDI with the diesel recall.

Great and fast service. Outstanding customer service.

Quick service, did not have to wait long. Airbag was replaced with no damage to dashboard or other parts of car interior.

My car had a recall. Great service, outstanding customer service. Fast repair.

Worked with James Cyze at Westmont Audi. The whole process was very well orchestrated. I was able to work out all the details via email and when I went to pick up the vehicle most of the paperwork was prepared in advance. I was in and out in less than an hour! Would highly recommend this dealership

Living in St. Charles, it's a PITA to drive to Westmont for service, but at least this dealership is top-notch. I dealt with Matt the Service Manager and he is as friendly and professional as they come. Dealing with him goes a long way toward reassuring you that your car will be well taken care of and in a very timely manner. I am in sales and deal with customers on a daily basis and I recognize quality service and "going the extra mile" when I receive it. Thats exactly what I received from Matt and Audi Westmont. Give this man a raise! Thanks for the incredible service Matt and Audi Westmont. I purchased my Q5 here, and I will be back for my next purchase, specifically because of the buying and maintenance experience I have had at this dealership. Service of this calibre breeds not only brand loyalty, but loyalty to a dealership as well. Well done.

I was extremely happy with the experience I had with Audi Westmont. My sales rep Joe McCann was very professional and found the exact S4 I was looking for at a very competitive price! Thank you Audi of Westmont.

After being BMW owners for many years, we bought our first Audi A6. Choosing a dealer is much like choosing a Physician; can be long and drawn out with many things to consider. We chose Audi Westmont. I could not rant nor rave any higher marks to give this dealership. The service was impeccable, even though it was only to have our A6 service maintenance performed there. From the receptionist via telephone to the in-person experience was 5 Stars! Matt, our service advisor certainly went above and beyond our "typical" dealership expectations. We will certainly be loyal to this establishment and recommend it to our friends, family and acquaintence circle. Cheers

Recall work was completed in the time promised. Car was washed before being released to me.

Great service ! Associates that really willing to help ! I drove over 20 miles to service my car there !!!

Attentive and thoughtful service, options for how to wait for service including shuttles and loaners, and if you choose to wait there is a clean and updated space with complimentary snacks and beverages available.

Just purchased our Q5. Fred was very patient as we test drove several models and answered all of our questions. We walked out with a brand new Q5. The entire office is very helpful and am impressed with the customer service after our purchase.

Awesome staff

Unprofessional service department but thanks to Audi of Morton Grove who helped me out . Audi of westmont nothing but waste of time

These guys always go the extra mile, the sales, admin and service teams, all are engaged and deliver on their promises. Having tried other Audi dealers in Chicagoland we always return here because we know this is the best. Shout out to Joe D’Anca, great new addition, personable, high energy, and knowledgeable.

The dealership was great. Not pushy and gave me a wonderful deal, both on my new car and trade in.

Superb service. I had a blowout while traveling past Chicago have was stuck on the I294 toll road. I limped to the nearest oasis and then called roadside service and looked for a dealer who could help me out. This team was excellent and had me back on the road in a couple of hours.

Had excellent experience with James at Audi Westmont. He was very well prepared and had lined up all things before even we showed up at the showroom. He worked diligently and made car buying easy for us.

My service coordinator Olga was super helpful! She made sure I got a ride home while my vehicle was being serviced (driver was nice and got me home with any hiccups) updated me as to when it was complete. The icing on the cake was...my vehicle was dropped off to me by the service team!! The whole team did a great job

Audi Westmont has been my dealer for 18 years. The service representative, Andrew Berk, excelled as always! Very thorough preservice checklist and communication as to what was involved in the repair. My Q5 was finished on time.

Could not have been a more pleasant experience. I dealt with Dan Yusko and Art Rodriguez. They also have been wonderful on questions after I purchased the A4.

Very friendly staff, kept me informed by utilizing text which was nice. Everyone there was super nice. I will be going back to have service done on my Q5.

My sales person picked up on my request and interest quickly. He provided the information I needed which allowed me to make a quick decision to buy the car I had been looking for.

I had an appointment to take my vehicle in for a recall. I was greeted by a very professional young man. He inspected my vehicle and directed to Shannon. My vehicle was checked in and I was instructed to the customer waiting lounge. I felt I was gonna be there for a while, but was a little nervous because I'm diabetic and to make matter worse, my cell phone was at 15%. I was excited to see the snacks as well as the cell phone charging station. My vehicle was given top inspection with a summary. It was almost like being at a doctor's appointment. Well done! Very happy to be a part of the Audi nation.

Julia was knowledgeable and pleasant . She answered our questions and sought additional information when needed, very professional.

Very frustrated with the service. My wife & I spent 4 hrs buying a used Audi 2012 with our already approved navy federal credit union bank draft. I thought that would've saved us time.

Blake and Andrew were incredibly helpful and professional.

Audi Westmont does a great job. Service takes rapid and solid care of you.

Background: I am on my 7th Audi, this one being a 2016 S6. When I called to schedule my 25k maintenance service, I requested a loaner car but was abruptly told that loaners are not provided for 25k service. Transit by shuttle could be provided or I could wait. I said I would need shuttle service to my office and again when car was ready. I dropped off my car at 7am and had shuttle service to my office. Late morning I received a text message stating I needed additional service not covered under warranty totaling $1,100 for alignment and tire rotation. Charges seemed out of line so I called a service manager for explanation. I reluctantly agreed to go ahead. Received text message stating car was ready to be picked up. No offer or inquiry if I still needed a shuttle back to the dealership. I imposed on an employee of mine to drive me to the dealership. Not ideal and definitely disappointing. I paid the bill and left. At home, I read the technician’s notes that stated he test drive the car which drove straight. So why was the alignment so necessary? I have had good experiences with service at this dealership in the past and always felt I was treated professionally but I did not have that experience this time. While not a deciding factor, I feel that tattoos on the service consultant are inappropriate for a dealership Of this caliber and should be covered. This really doesn’t convey the proper professionalism I would think Audi is trying to attain. I welcome your comments and any questions. Brad

Good work. As usual, tried to sell work not on the manufacturer's recommended maintenance schedule.

They always do a good job and Sara who helped me out was on the ball and kept me updated on what was going on and what needed to be done. The detail they did on my car was excellent- my car looked brand new! Thanks!

Took my car in for an airbag recall , and while it was in I had it detailed. Car looked like brand new when I went to pick it up. They do an excellent job on detailing , I had used other places in the past for detailing and have never had as good of a job as they did at Audi Westmont. Everyone is helpful and friendly , and they look out for good service for the customer.

The best dealership I have ever experienced now with a new service advisor, Andrew. Highly recommended all around!

It was a great experience. The people there were great and accommodating and very flexible. I got a great price on my Audi A4

I call 3 times a month leave voice mails for the finance manager never returns calls .

What a great place!

Drove from Homer Glenn passing Tinley for the best customer service I have has in years. Julia and Amy are great.

Same great service, great new upgrade to the building.

Great service experience!! Friendly and professional and service done promptly as promised.

I came to the dealership with my son to buy a 2018 Audi RS 7 on June 23rd at about noon. I made eye contact with 3 or 4 employees, they all walked away. I went out to the lot for another 10 minutes to look around. I came back in and still nobody would help me. I was not dressed great and my son asked me why nobody would help me, I did not have an answer. If you have recorded cameras look for the 2 Asians who came, very dissapointed. I'm going to go to the nearest Audi dealer and buy the car Monday and will not come to this location again. Very, very poor service.

The sales folks didn't even acknowledge me when I walked in. Definitely acknowledged folks that came in behind me though. Stay away from this location if all possible guys!!!

Customer service is great. Service charges are ridiculous. I paid 3times the amount I intended to spend. Be careful with what you agree on servicing and ask questions before you agree to anything.

I contacted the dealer with a request for purchasing an Audi A4 prestige option in black. I had been to multiple dealers prior to this and everytime I either was not able to negotiate my price or they did not have the model or option it color I was looking for. Mr. Costea at the Audi westmont was super helpful, got us the best deal (close to median on Truecar.com) and also gave us freebies. We went in the morning at 9 and came out with the car at 12 with all paper work and orientation done.

Had as pleasant an experience as you can have at a new car dealership.

Love it!

My car was dirty when I picked it up. No courtesy service at all. Offensive emails from the service dept. I wouldn't trust em with my car ever unless it's recall. Do a courtesy oil change its not a frigging big deal. A 85% regret

They were very prompt in helping check my car in and getting a loaner for me to drive

Best Audi Dealership in Chicago area. i live in the city but purchased my car at Audi Westmont. The staff is great, Pricing was upfront and they gave me by far the most for my trade in.

great dealership, good people, easy to deal with , Scott in Finance and Fred and Jason in sales are top notch

Had a great experience at Audi Westmont. Julia was the one who helped us. She was very easy to work with. The team even went above and beyond to help me get my car registered in a different state as I will be moving soon.

Excellent service. Fast, done on time, in and out quickly. Loaner was ready. I had purchased Audi Assist so there was no charge. After 30,000 miles car runs like new.

Audis are pretty expensive to maintain but they take the time to explain what needs to be done and what can wait, that is a great help. These are complicated machines and Westmont Audi keeps them humming like new. I recommend Andrew Berk as your advisor, a straight talking rep who looks out for the customer as well

Great, attentive service department.

Very helpful service. Don't try to sell you stuff you don't need and provide helpful online tools for maintenance.

William Calderon is a smart and helpful salesman.

I went in for recall service. They were very interested in selling a lot of unrelated services. The service person did not even follow up at the end to explain what they did. I asked to if they topped off the oil, and no one could tell me yes or no. I asked them to check on a simple clamp, they did not even bother to tell me if they did or not. Service rep is more of a salesman and not a service related customer service person.

It was very quick and efficient with an excellent offer right from the start so no need to negotiate.

best place to buy an Audi!

I personally did not have a good experience at this dealership. I came here for my 75K milage

Andrew Berk, Service Consultant, repepresented the Company well. Knowledgeable, friendly and helpful.

My hair suspension indicator went off on a Saturday morning. The car was not drivable. I was able to take it in immediately with no appointment and receive a loaner car. It was ready for me in three days. It was covered by my extended warranty. Feedback was excellent.

I have bought two cars from Fred Downey at this dealership. He has always strived to facilitate a fair deal.

Excellent service and good follow up and follow through with the service department. Andrew is very thorough with you and good at keeping you informed with your service repair.

The best experience I’ve ever had purchasing a car! Audi Brand Specialist, Johnny Soturopoulos, was accommodating and assisted with my financing. I purchased a pre-owned certified A3 cabriolet and LOVE it. Audi Westmont is the best.

Hands down the best experience I have had at a dealership purchasing a car. From the moment I inquired about a car, I received quick responses. Sebi was the friendliest and most attentive sales person and I would not have wanted any other sales person. I have already recommended this dealership to family and friends.

Audi Westmont always has the best service and experience.

Blake and his service crew are amazing! The work is always done efficiently and effectively and well within the time promised. After the completion of the repairs, Blake explains what was needed and if there are any additional services required. This is truly a professional crew!

Traded up from an A3 to A5. Trojan red convertible. From beginning to end, the whole experience was quick and easy. I did not have to travel to the city to trade this time. Sales, finance, service has been excellent. Thank you Audi in Westmont.

I had my car for service at Audi of westmont,and i cant thank enough Blake Farmer.He always answers my questions,and gives me the best solution possible to get the car back on the road.He is an outstanding customer service representative. Thanks Blake Farmer.

Purchased a CPO 2015 A8L 4.0T from Audi Westmont. Found the process to be extremely favorable and transparent. Mark (CPO manager) and (Johnny) were responsive to all of my many rounds of questions and knowledgeable about the car. Very positive experience and nice people to deal with.

Great responsiveness, explanation and friendly service from Kevin Anderson.

I've never been to Audi Westmont, but Andrew was excellent. Helpful, informative and provided a work around for something that was going to be expensive (diagnostics, service) that he knew wasn't a safety issue. Andrew is the reason I will return to Audi Westmont. This was a very refreshing and different experience than other car dealers. Thank you.

Service techs are the best. Very knowledgeable and helpful.

Best Audi in Chicago

Excellent buying experience. No pressure. Thank You Naseem!

overall very good/professional experience. would reccomend audi of westmont to others

Brought My Audi TTs in for Service and Everything was Perfect! Kevin Anderson helped Me with My Issues!

I'm NOT a person that knows anything about cars so my answers may be subjective. The service was EXCELLENT so based on that, the repairs should be the same. The technician that signed my car in was very, very pleasant and kept me informed of how the work was coming along, and explained things in "layman" terms for me (that was very much appreciated). He was very kind and seemed to have a very warm and friendly personality as have the technicians in the past. He continues the line of very professional and knowledgeable technicians.

Great service at the service department. Quick service and free car wash.

I recently purchased an 2018 Audi A5 Coupe. The customer service was phenomenal. I couldn't be more happier with my new vehicle and overall experience at Audi Westmont.

Juan was awesome! He made buying a car a easy as it could possibly be. I will go back for my next car. Thanks! Their service is great too!

I submitted a review previously and forgot to complete the above questions. This is a 5 star location in all regards and provide great service.

Recently bought a 2018 S5 at Audi Westmont dealership and I could not be happier. Art and his team went way out of his way to make sure my wife Patti and I were completely happy in every way. No pressure and very helpful with all of our questions or concerns. We believe this kind of relationship will continue as we bring our car in for routine maintenance over the next few years. Highly recommend!!

My car was in for a scheduled maintenance. A few things were found, but I was told they could wait a bit on them. I really appreciate this.

Online scheduling and service/price list as well as service loaner vehicle made this 75k scheduled service painless.

The service department is the best I've dealt with.

I've been to may Audi dealerships across midwest and I really like Audi Westmont the most. They are not as big as other faciliteis, but they do make you feel at home. I just visited them for my 55K service and Matt was extremely helpfull and meticulous in makign sure that my car is serviced properly.

I brought my Audi A4 (2013) in for service for the first time. Kevin took care of me. He answered all my question. Found out that the previous owners had Audi Care, so I got my 45,000 maintenance done for free. As a new owner of a Audio I had many question and Kevin was very patience and took the time to answer my question and helped with some option I didn't know how to use. I was very happy with the whole experience at Audio of Westmont.

Excellent service from Matt. He was friendly and followed through with progress reports during the day.

Get all my work done from Audi Westmount on my A6. Great service and Blake has always delivered superior customer service.

Bought my preowned Q5 from a north suburb dealer, but going to Audi Westmont for servicing due to proximity to my house. Had to schedule repair for recall so called on a thursday, got in on a monday and they gave me a loaner which is always a bonus! Repair was done quickly and car was returned washed and ready to go. Friendly and professional staff. Newly remodeled location. Would highly recommend!

After visiting NUMEROUS luxury car dealerships in the Chicago area over the course of two weeks, my wife and I found an a3 that we liked on their website. They were very quick to respond via email and did not feel overly pushy to get me in the door that second. Once arriving at the dealership, the car was warmed up and ready to go. We were greeted as soon as we walked through the door by Lawrence - nicest & most genuine salesman ever. We bought the car that night. I'd absolutely recommend the dealership.

I was leasing a 2018 Audi A6 with no trade. No hassle discounts and no need to haggle - straight forward pricing. My sales person was very knowledgeable about the entire Audi product line and very patiently answered all of my questions. Next time I'm in the market for a new car I will be going directly to Audi of Westmont.

Was in and out within 90 minutes as promised. Routine maintenance performed. No problems.

From order to delivery, this was the best experience in purchasing a new vehicle. Bob Clark was extremely helpful and patient through the whole process. At delivery, Pedro was also patient with me, knowledgeable about all the features, and explained everything in a manner I was able to understand. Very impressed!!!

Great service no problem. I have always received great service here.

Overall a very complimentary experience. Courtesy and knowledge by all was appreciated by both my Spouse and I. No question that the dealership and sales person would be recommended to any prospective buyer.

Blake Farmer went out of his way to assist me. I bought my car at a different Audi Dealership but Westmont Service is more convenient. I would recommend this dealer to anyone interested in excellent customer service

After several visits to Audi Westmont & Fletcher Jones over the years, Westmont's service dept has more consistently offered good customer service. They lack in customer service technology & sometimes in responsiveness though.

Great dealership, answered all my questions and went out of their way to accommodate me.

Great experience with this group from purchasing (2 cars!) through each and every service appointment. Each member of the team is helpful and knowledgeable. Blake is a rock star!

I had my Q3 in for a recall of brake lights. I had called Friday Morning to make an appointment. I was fortunate to get an 8:30am appointment on the following Monday. Monday when I came in, Kevin took care of me. He did a great job and had answers for my questions. He changed the battery in my key just to play it safe. I had a problem with it not being recognized when I started my car. I also wanted to know if there was anywhere on the car for a hard start if the key actually failed. He didn't have the answer but said he would find out before I left. The repair took a little over an hour and I was ready to go. Kevin did find out that there is nowhere on the dash that a key can be inserted. Audi Westmont has always been excellent every time I have gone in for service.

Terrible service. Took vehicle in for oil change and they damaged sun roof —- and refuse to take the blame!

My friend brought in her vehicle for an airbag recall and oil change only and brought the car home to find the sunshade completely off the track and destroyed. The dealership is completely denying it and refusing to repair it. Awful.

Friend went in for a airbag recall, come out with a broken sunroof. They took zero responsibility but offered to cut it out when confronted about it. What a bummer. You guys are Audi. Have some class.

Awful customer service! Surely they can understand what happens when the word spreads.

I brought my car in for an oil change and air bag recall. When it was returned to me, the sunshade on my sunroof was closed. I have owned the car for 3 years and NEVER have it closed. When I went to open it, it was clear it had been damaged and the service department vehemently denied touching the sunshade and are refusing to repair it or even remove it. I have never dealt with such awful customer service.

Absolutely horrible customer service. Go elsewhere if you want your vehicle serviced properly

Terrible service department! They damaged my daughter in law's car and are refusing to repair. Awful service! Take you Audi elsewhere for service. Stay clear of this location.

Service went out of its way by addressing a bit of body work at no cost. Service in preparation for winter done promptly and well.

Audi service very friendly. Took car in immediately for my service neesd.

Very professional, easy process. Our salesperson, William Calderon, kept us informed during all stages of the purchase and ordering process. We highly recommend him.

Kevin was very responsive and sincere. A gentleman and delivered on commitment.

After several trips to Audi Morton Grove, many of them leaving unhappy... I was presently surprised with the high level of service at Audi Westmont. Still not sold on the no haggle purchase but I left with the car I wanted!

Pleasant sales staff and FI staff. Made the process of buying a car easy and no pressure. Our salesman Art Rodriguez explained all the facets of the vechile and took time to set the radio and my phone to the Bluetooth device. Also, did not find the sales pitch pressure I have in the past. Was able to make my decision based on my wants and needs instead of feeling intimidated that this transaction should happen today. Great experience.

this was the best experience i have had buying a car in my 50 some years of car purchases. i sold cars for 15 years so i have a lot of experience with car dealers and my time at wesmont Audi was a totally differnt from the usual car buying crap one has to go thru. i highly recommend them and my sales man Art

Brought by vehicle here after Audi Hoffman Estates told me it would be a 1 week wait before they could get me a loaner. My car was in immediate repair of an issue with my transmission so I called Westmont Audi and they were able to get me in right away and had a loaner available. Matt in the service department was super helpful and went above and beyond to get things straightened out with my warranty company to get them to cover a $6,000 repair. I highly recommend them. Thanks again

it was a very smooth process and received a good deal.

Fred and the team were very helpful and easy to work with.

Easy experience. Sales person 100% professional. Selection was excellent and the entire process moved quickly. Took extra time to train me on the features.

Had to take car in for recall. Service adviser Matt was great to work with!

Horrible experience. Bought a car through AutoNation there and it was a lemon We never could reach anyone to talk to about our issues and received no help. Completely awful. Never would recommend them to anyone

Decided on a 2018 Q5 because of the size and features. Searched for the color I wanted online with Auto Trader. Found the vehicle at Audi Westmont "Available Soon". I had to patiently wait for the vehicle to be manufactured and delivered to dealership. Fell in love with it when I saw it and purchased it the day it arrived. Salesman was very helpful in sending vehicle information prior to it arriving and notified us as soon as it arrived. Once we decided to purchase the paperwork process was a little slow and had some issues with the checks we used as payment but I am enjoying my new car.

I had a wonderful experience buying my Audi Q7 at the Audi Westmont dealership. Great customer service. They led me to buy the right car for my needs.

I went in to look at an A6 that I saw online. I gave them a call to see if it was still available and it was. I drove down, took a test drive, and made the purchase. The car was in the shape it was described and so far I have not had any issues. Easy, fast process and I would go there again.

Sales person Mr Naseem was very helpful and courteous. However when on final check out it was realized there was no owners manual being used car. Sales person could not provide the owners manual as it was refused by manager. This we foun very odd and advise future buyers to make sure in advance before making decision if all these things are there.

The people at Audi Wesmont, specifically David Spoljoric, were terrific during my car-buying experience. David was very patient and informative throughout the entire process. I recommend anyone looking for an Audi to first stop into the Audi Westmont location.

Bob, Juan and the entire Audi Team are amazing! Heading back to Colorado styling in my beautiful 2018 Audi Q3 Thank you 5+++ Always an Audi girl

Worked with Matt, my service advisor. Routine oil change was quick and they found out my battery was almost dead and were able to change it out under my warranty...this great catch saved me a very bad day!

I am 4 hours from Chicago so I worked with Naseem remotely to finalize all of the details to purchase a 2017 SQ5 (including trade in value for my vehicle). Naseem was super responsive and that is what clinched it for Audi Westmont over other dealerships I was reaching out to. I wanted to get in and out fast on the scheduled pick up day and had some concern that something would change once I drove all the way there. Dealership opened at 9 so I got there at 8:30 to try to be first in line for finance. I planned to sit for 1/2 hour but was surprised that Naseem came out and greeted me immediately and had paperwork ready! All details were as discussed and I was in and out in no time. No pressure or hiccups. Best vehicle buying experience I have ever experienced.

Recently purchased a used car from Joe at Audi Westmont and was very impressed. I was coming form out of town, so I appreciated the fact that everything was ready and waiting for me. The car was as advertised, with prompt service and knowledgeable staff. I would recommend Audi Westmont.

My A4 is 16 years old. The service department treats me as an old friend and my car as if it is their very own. The only time I did not have Audi Westmont do the repair, the work was woefully inadequate as it had to be redone 3 years later. I highly recommend the service department of Audi Westmont and especially Blake Farmer.

Very easy to work with They where friendly The process was painless

Great customer service by Kevin Anderson! I had several repairs that needed to be done...brakes, rotors and a new center console parts. Very pleased with the results.

Purchased a Q7 premium plus Friday from salesman Robert Clark (Bob), he went above and beyond to meet my needs. This is the first time I have walked into a dealer where they care genuinely about you and your needs and not to mention your time. The whole process was smooth. Special thanks to Jason also at Westmont Audi. Thanks again for everything.

Very easy to make appointment. Greeted promptly and pleasantly. All work explained, along with recommended monitoring.

Great overall experience from introduction all the way through the long paperwork process. They worked with me to find the right car at a price we could all live with.

I have purchased two other cars here and have always had excellent service.

As always, exceptional service, attitudes, clean loaner and on time. Matt was great as are all service writers.

He said 90 minutes and it was 90 minutes. The 50 character minimum on this survey is annoying.

Great service, we were able to get in fast to fix a nail in the tire. We were due for a tune up as well. It was going to take longer than I had to wait so I was given a rental car which was SO helpful. Thank you!

Excellent experience. All questions answered promptly. Great intro to the new car.

Traveling to the Chicago suburbs and my engine light came on. Andrew Berk, service consultant, did a wonderful job of getting my A5 in for a diagnostic right away despite it being a Saturday afternoon. Can't thank him enough!

Bought vehicle on line. Currently having a few issues taken care of. West Mont Audi service manager has committed to making vehicle right

Kalon at Westmont Audi was super quick and extremely helpful. Made my service appointment very enjoyable.

Great experience made possible by my favorite salesman. He even drove my new car next to his desk.

Sales specialist Lawrence was very knowledgeable, friendly, and professional. He welcomed all of my questions and gave a lot of detailed information in return. He was a great pleasure to work with. I would definitely recommend asking for Lawrence Taylor.

Pleasant experience. Personal attention. Patient. Attentive to requests

This is worst service I've received at Audi service. We go out of our way to Audi Westmont because in the past we received good service. This visit, I felt rushed and didn't feel I could trust the service professional. In addition, when it was time to leave, no one pulled my car out of the garage when my service was finished despite my request to move it. There was a car in front of mine and didn't feel comfortable navigating in the garage. I probably won't be back, we'll find another dealership to service our A8.

I was in the market for a late model Audi A5 or A6. The sales person was outstanding he clarified my criteria and budget showed me options in both models, gave me pluses and minuses and was consultative with me through the decision. The only constructive comment I have is the dealership was so busy it took 15 minutes to get someone's attention.

Very attentive and caring professionals! Quick checkin, great customer lounge and great work.

FRED WAS GREAT TO WORK WITH WENT ABOVE AND BEYOND TO BRING THE RIGHT AUDI WE WERE LOOKING FOR TO PURCHASE. HE MADE THE SALE FLOW VERY EASY.FRED CUSTOMER SERVICE SKILLS ARE EXCELLENT.FRED PUT MYSELF AND MY WIFE AT EASE WITH THE WHOLE TRANSACTION.

I love my 2010 A4 and always have a good experience when I bring it to Audi Westmont for service. Blake Farmer makes the visit a pleasant experience.

Just bought a 2017 Q5 at Audi Westmont. Absolutely love the car. And the car buying experience was easy and smooth thanks to Art and Juan. This is my second Audi from Westmont. See you again in about 4 years.

I had a wonderful experience: friendly people, great service and no time waiting.

I've had service on both my Audi cars but I've never purchased from them,so when I took my car in for service last week John was excellent with keeping me informed about the process. I decided to purchase a new car from Julia and she wasn't pushy she made me feel comfortable with my decision and now I'm in a brand new car with a much better rate than I expected. Keep up the good work Audi Westmont!

I purchased a 2016 certified pre owned A5 convertible from Audi Westmont last week. I am listing a few of the reasons I purchased the car from them. The car was certified and had less than 20,000 miles and they offered the balance of full factory warrantee. They put new tires on car. The car was spotless and had all the options I could ever want. The sales person I worked with was just great, Julia Peacock. I asked Julia if I could take the car home for a few hours to see if it would fit in my small garage space and she said take as much time as I wanted. This gave me a chance to really see if I liked the car and generally you only take a 5 minute test drive with most dealers. Upon return, I told Julia I liked and wanted the car. She said Auto Nation has a non negotiable price on pre owned cars so there was no need to negotiate. I had researched the value prior and the car price was being sold lower than what I was prepared to offer, this saved time and aggravation of "negotiating" Julia then spent over an hour explaining all the features of the car which was very helpful. I then went to finance dept. to get the loan processed and the rate was lower than what I was able to find on my own. Overall, Audi Westmont and Julia were a pleasure to deal with, this is quite unusual in purchasing a pre owned car. Sincerely, Bob Gibson

Although we bought our 2 Audi's at other dealerships, lately I have been going to Audi Westmont for all the service/maintenance that I don't do myself because they are much closer. I have not yet been disappointed yet. They are always willing to give me a firm quote in advance for any work I want done. They have been very competitive even with indy shops. They have honored my extended warranty policy when applicable. Their new facility upgrade is excellent. Service advisor Justin is a real pro and an asset to the dealership.

Blake Famer did a great job from a service standpoint. Very good communication and superb service. My car was immaculate when I picked it up. Very pleased with this dealership.

Thank you Blake, and everyone who helped fix my car and detail her all nice and pretty :)

2011 Audi A5 has an oil consumption symptom. Blake was able to secure an extended warranty and has my car under a consumption supervision process. PCV valves and gaskets were replaced by the warranty saving me $$. I am very grateful for this extra effort to keep me happy and fix my car with an affitmative aproach.

The car buying process at Audi Westmont of easy, quick and painless. Naseem was a professional, cut to the chase and provided a best price, transparent, friendly, courteous and did exactly what he said he would do (although we shall see if they send me the plate frame there were out of in a resonbable time frame). I would highly recommend any looking for a no hassle, enjoyable car buying experience to head to Audi Westmont and ask for Naseem! I am stoked to be driving my 2017 Audi A7 with 20" wheels equipped exactly as I asked and beating all competitors by a decent margin.

Great service, very attentive and willing to help

Quick, easy & efficient. Clearly explained what took place.

My experience at Audi Westmont went very smoothly and Blake was very professional and knowledgeable.

Fred at Audi was most helpful and very knowledgeable about the SUV we purchased. We were very pleased with everything

Excellent service - Blake was courteous and knowledgeable. Safety recall completed In a timely fashion.

Drove 8 hours to look at a used 2006 car they stated passed the 120 point inspection, etc. Looked underneath the car - found the rear differential leaking on both sides and the sub frame connecter was corroded and broken on one side. Plus, the car wouldn't start initially due to an old stock battery. They consider themselves an autonation corporation, but only offered to replace the battery without offering a price compensation . We are very disappointed.

Efficient service visit, very pleasant Service Rep, nice atmosphere

Great customer service! Friendly stuff !!!!!!!!!!!!!!

VERY PROFESSIONAL, DID A GREAT JOB. THEY KNOW WHAT THEIR DOING.

Service people are always helpful. Questions are always answered without thinking "you should know. (My husband passed away and of course I never learned a lot about cars as he mostly took care of it, so I appreciate a considerate answer to questions.

New waiting area is comfortable. , service was done quickly

Excellent! Everything was taken care of in the allotted time and an expectation of what service will need to be attended to next year was provided.

This was absolutely the worst dealership I have ever dealt with. They have unscrupulous practices and are renowned for them in the area. Do yourself a favor and go to a different Audi dealer. You will be very happy you did.

Love my service they move quickly no waiting and he always happy

I had a very pleasant car buying experience with one exception. Our salesman, Naseem Chaudhry, was very helpful and efficient during the entire process. Most of my search for my new car was accomplished online and the final portion was over the phone with Naseem. He was always available by cell phone. Since I lived 4 hours from the dealership I wasn't willing to just drive down to look at cars. When I drove down it was with intent of purchasing a vehicle which I did. That brings us to the one glitch at Audi Westmont. After we had decided to purchase the vehicle we my family and I sat around waiting for about 2 hours before we could complete the paperwork (no financing was involved). I would highly recommend Naseem.

Justin and the rest of the service advisors have always been great. They make it easy to bring in my A8 for Service.

Art Rodriguez is a fair and honest salesman at Audi Westmont.

I recently had my first buying experience at Audi Westmont. My sales associate, Julia Peacock, was incredibly friendly, knowledgable and overly apologetic about the current state of dealership construction (not necessary at all). I drove away with an amazing A3 and wouldn't hesitate to recommend both Julia and Audi Westmont to anyone in the market for a new car.

I recently bought a CPO Audi A3 and I couldn't have been happier with the service at Westmont. Breana was attentive and very helpful during both my test drive and buying process. It really could not have been better. Oh, I also love the car!

Brought my audi a4 in for no oil pressure. They attempted to fix the problem, gave the car back and said all is fixed. Next day I was driving the engine almost blew. Had the vehicle towed into Westmont audi and there was a major engine issue. After they were finished service rep stated my led/angel lights weren't working. So I stated they need to be fixed. Well they aren't fixing the problem they have caused and want me to fork over 1000s of dollars to fix my angel lights. I'm so disappointed with audi Westmont for ruining my normal high standard. I will be contacting every manager, owner of audi until they resolve this problem. So disappointed with this issue. Too bad because normally they are fantastic.

Excellent service was provided to me during my visit

It was a great and friendly experience dealing with general manager Evans Ellis and Audi specialist Nasseem Chaudhry both were very knowledgeable,courteous and very friendly. Keep up the good work at Audi Westmont. Thanks Hari & Kathryn,Orland park,il

I brought my car in for service. It is very low mileage so I had not been to the dealer in about two years. as soon as I walked in the service technician Justin Kandall greeted me by name and made sure my needs were taken care of. My car was ready earlier than I would have expected and all work was done as I would have expected. The facility is undergoing renovation which is the only reason I rated it a 4star.

The repairs were thorough and complete. The 10 year old car runs as good as new.

The work was done promptly as scheduled. Everything was explained and everyone was very friendly and helpful.

Let me start by saying the service staff has always been profesional and informative with my audi's. Justin from service has been a rock star at taking care of my Audi. Always feel welcome when I come in and take my car in. My service tech Lorenzo has always been profesional and is always up to date with Audi products. Bringing my Audi to Westmont isn't a hassle like other dealers I've taken my car too. I know my Audi is always in good hands.

Very pleasant and cordial service. Gave us a very good price without haggling.

As always I received exceptional service! Thank you!

Service was completed in exactly the amount of time predicted.

Great job, delivered as promised with a smile! Definitely recommend.

Fast and easy!!! Great service!!! Joe made it very easy. And was as fast as he could be

Art made my trade easy and quick. Sean was also very helpful through the financing. No games and no stressful haggling. I'm happy with my new Q5

front breaks, side assist, tail gate latch, reset service interval, 5year service . All done between 8am-4pm in same day. Great job.

Bought a 2016 Certified Pre Owned Q5 here. Juan Andino was our sales contact and was great to work with. We love the vehicle and the Audi 6 year 100,000 mile warranty. Thank you for a great experience

Always a very positive experience at the dealer over the last 2 1/2 years that I have owned my Audi!

My husband and I went to Audi Westmont in mid August and test drove several different models. Our sales associate, Art Rodriguez, could not have been nicer. He even drove us over to their warehouse to select a model to test drive. Spent lots of time with us, and helped us select an Audi A6 customized with the colors and specifications we wanted. Although it was a little while before we received the car (had to be custom built in Germany), Art kept in touch with us regularly to keep us informed as to the various dates & milestones during the manufacturing and shipping process. When the car finally arrived, Art had most of the paperwork ready for us. And Bill Manrot gave us the most excellent instruction on all the electronics and computer / cell phone interfaces. We are very impressed and would highly recommend the dealership.

Service was great! Blake and Anthony have great Customer Service, it was a pleasure to talk with them about my service requests for my Audi

I. Went for a test drive of the 1917 Audi Q5 Turbo Quattro and I liked the smooth ride and the appearance and all the features and I leased the SUV for 36 months. I will highly recommend this dealership. Thanks.

Timely service and an excellent waiting area Even though a new service area is under construction, the staff provided comfortable waiting accommodations

love this dealer. If you are not going to buy Audi, they have some other brand cars are very nice and reasonable price. Ask for sells name David, he is really nice

The experience was a breath of fresh air. Ease of getting into and out of the facility despite a remodeling taking place was not a problem, the individual who greeted me, took my information and who TALKED WITH me and not at me was very kind, informative, helpful, and knowledgeable.

The service was excellent. Even though there was remodeling work taking place at the dealership, it was not apparent or visible to the customer as the dealership had EVERYTHING arranged so that NOTHING was left to chance and that customer convenience was their goal.

Excellent dealership. I drive from Green Bay to get service at this facility. It is an amazing experience from beginning to end. They are curteous from beginning to end. I feel they truly value me as a customer. Justin was my advisor and he's my favorite!!!! I will come on his day from now on!!! Way to go Audi!!! Love you

I really wanted to give this place a good review, in August i drove from Ohio and test drove a 2010 Ford Fusion Hybrid Matthew was my sales rep. i test drove the car and it ran and drove great but when i went to test the sunroof it would not open so when i got back to the dealership i let Matthew know about this and he let one of his tech guys look at it and cam back and told me that the sunroof track needed replaced but no to worry about it because it would be covered under the auto nation 60 day warranty, so i went ahead and bought the car since i thought the warranty would take care of the sunroof, the closest auto nation deanship is 2 hours away from me so i call and make an appoitment and give them my claim number so they can order the parts and i get a call back saying that the warenty won't cover the sunroof track, so i text Matthew and tell him the problem and he insures me that he will take all this up with the used car manager, i wait a week and not here anything back so i text him and come to find out he blocked my number.....if the sunroof would of worked when i bought the car then stopped working when i got back to Ohio then i would be writing a totally different review because i did buy a used car and i understand that its not going to be perfect, but to tell someone that the parts are covered under the auto nation warranty then when i tell him that they won't cover it then he blocks my number is complete bullshit so now I'm going to have to fork out 1,370 dollars to a Ford dealership to get my sunroof fixed.

Very knowledgable service reps and good follow through. Very easy to get a loaner.

We just purchased 2 new Audi's from our sales professional Julia Peacock at this dealership. We could not have been treated any better. Julia was extremely helpful, knowledgeable and professional. She made the whole experience as seamless as it could have been. We have never owned an Audi, but are thoroughly impressed with the vehicles. Thank you Julia (as well as everyone else involved) and we will be back to purchase again in the future.

Working with Naseem at Westmont Audi was an absolute pleasure. He's highly knowledgeable about the aesthetics as well as the engineering of the vehicles and he made the process very natural, not pushy or sales-y. I will definitely return to work with Naseem when it's time for a new Audi.

Nearly perfect, waited about 15 minutes to get checked in, they were busy no big deal, had paint shield installed on the front of my A8 and gave me a loaner while they worked on it, brought the vehicle in on Wednesday early afternoon was told tomorrow the installer had two vehicles to install film too, about four hours per car, so I thought maybe Thursday night but when I didn't hear from them I called and was told my car would be first thing Friday morning, no biggy, I was supplied transportation, didn't hear from them so I called around noon on Friday and was told they would call me back, my service guy was off so someone else took his spot and couldn't confirm so he called me right back, bottom line I got my vehicle back Friday night, looked great, installer did an excellent job. Yes I would recommend them

I am very happy with the service at Audi Westmont and Ken Klusendorf was extremely helpful.

Just had my car serviced for its 35,000 mile tune up. Blake Farmer in the service department was great. The loaner car was ready and waiting. Blake was thorough and called with updates of when my car would be ready. I give Audi Westmont a thumbs up!�

My experience and Audi westmont was great, everyone was good about answering any questions

Art Rodriguez was very nice to work with. He provided me with the information and price I wanted to move forward on purchasing an Audi.

Sales experience was helpful, thorough, and pleasant when we purchased our car in 2015. After a serious accident this summer, we had to repeat the adventure. Audi Westmont could not have been more helpful in finding a 2017 car we wanted -- not to mention very useful guidance from Service and Sales as we wound our way through the resolution of the accident while our car was at an Audi dealership out of state.

Great experience. Did not have to endure the time consuming back and forth process when negotiating the price of the car. This was a welcome relief. It should never take three hours to transact the purchase of an automobile.

Thanks Juan Andino. Another great deal on a new Audi. This is our ninth purchase from Juan, and he has always given us the absolute best service and consideration. If you're thinking of buying a new Audi, and you should, you need to come and work with Juan Andino. Steve and Jane Perciach

Customer service was great didn't push us onto anything we didn't want.

Extremely helpful, efficient and accommodating, esp. Justin, my service guy for the past 3 years.

everything was excellent, all of your people are very cordial

Was trying to make a deal on a lease for an A3 Convertible. Would not budge at all.

Great dealership. They are professional, courteous and fair. They gave me their Best price at the outset and it didn't change during buying process. If you need a car, ask for Bill Manrot. He will take great care of you.

I recently purchased a 2013 Honda Accord from Audi Westmont. This by far was the best vehicle purchase experience I have had. Joe was polite and patient. Everyone at this dealership where hospital and made my son and I feel comfortable

brought in for a recall,,audi notification said approx 45 min to fix... made appointment,,waited for car....done in 45 minutes..great!!!!

Excellent service is all I have to say.?..............................

My buying experience with Westmont Audi was nothing but exceptional, transaction went smooth no pressure whatsoever and I get a great deal on the car that I want.

Julia Peacock was a great and professional sales persona nd made the experience perfect!

Service visit was quick and simple, received my car back cleaned and in great condition.

I have been going to Audi Westmont since I bought my car 7 years ago. They have a great service staff (Blake Farmer is my service coordinator) - great service and excellent coupons for service specials. I'd recommend this dealer to my friends.

I had a great purchase experience. Love Naseem my sales guy But brought the car in 2 weeks later for a parking brake malfunction button waited 3 hours oly to find out the work hadn't been done yet and they believed the problem was from the seat belt. Also I was still under a 60 day warranty which they said didn't apply to this problem. Won't be servicing my car at westmont Audi

My experience was great during my Q3 selection. The staff was friendly and professional. I really like the fact that they did not play games. The following day the sales lady called just to check on me and to answer any questions. I will definitely return to Auto Nation for my next vehicle purchase.

Very efficient and extremely nice staff! My car was serviced within the time they said.

Jim was my advisor. And he let my know that the thing that got me to the dealership in the first place was still under warranty.. he also advised that I get other work that needed to be done which I did car runs great. car runs great

Used loaner car and A4 work was completed in a timely manner. Very polite and responsive staff. Would recommend.

This was my 3rd time having my vehicle serviced here. Jim is great, he's efficient and thorough. I needed my experience to be quick and hassle free and that it was!

This was the best car buying experience I have ever had..The salesperson was outstanding, and the finance department went out of their way to help make the whole process go very smoothly.

Very good staff... Ask for Julia for your sales rep... Very profession and took time to explain the detail of the car!! Made buying a car a very good experience !!

Very nice car. I love it. Great dealership too. I would definitely recommend to a friend.

Just there to have my serviced...every one very helpful, cheerful...very nice dealership...B. Waszak

Excellent Sales and service facility, experienced staff and technicians

Took my new black A3 in for an oil change. It was everything an Audi dealer should be.

The best in service! Always helpful, explains the service, a a great guy!

I just purchased a beautiful 2016 Midnight Metallic Blue Q5 and was so impressed with Naseem Chaudhry's professionalism and customer service! We had many 'technical' road bumps to overcome due to my recent relocation, however Naseem and the Finance Managers made it happen! This is our second Auto Nation car, and being in the car industry myself, I do have to say, Auto Nation runs a great program! Competitive pricing and awesome customer experience! Thanks again Team Auto Nation for making my purchase happen!

I can't stress enough how impressed I was with sales person Matthew Bogdan! By far the best car buying experience I've had so far.

Justin always responds in a timely manner and is easy to to talk with and describes exactly what the situation is. He is the guy you want to have as your liaison for all types of service. Knowledgeable yet relaxed.

Kenneth Klusendorrf was very knowledgeable, friendly and seemed to be trustworthy. He really knew what he was talking about when I mentioned issues about my car. I took his card so that I could ask for him next time. I never felt like I had to ask for a particular service guy or another until I talked to Ken. He is an asset to the company.

I have had my Audi A3 for a year now, and every time I go to Audi Westmont I am always welcomed with the friendliest staff. They all know me by name, which makes going into the dealership so much easier. My salesman, Juan, always sets up my appointments for me, and answers all my questions or concerns. Justin, is the nicest Service Consultant I've worked with. For example, I brought my car in for an oil change recently, and was not able to bring back the loaner I was given until a couple days later, and he was like not a problem we'll see you when it's convenient for you. At Audi Westmont the staff is all about the customer which is why I chose to buy my car from there in the first place. They always make sure the customer is satisfied. I tell everyone how much I love Audi Westmont, because of the great customer service experience I've had, and would recommend this dealership to family and friends, definitely because of the great customer service by Juan and Justin. Thanks guys!

The Service department was extremely professional, as usual. I'm a long-time customer with multiple Audi's and intend to stay that way.

I had the worst experience EVER at this dealership - I cannot believe their sales rep wasted all of my and my family's time when everything was discussed over phone days in advance. I am an employee of VW/Audi and we get a discount and I had told this rep that I had the Audi Employee Certificate just 2-3 days before I came into the dealership. Finally after making arrangements ....my wife and I took time off work - even asked my parents to join us there...we all go to this dealership, checkout the car and fill out the credit app and show him my employee certificate and he says sorry we are not obligated to accept that and claims I never mentioned anything about it on the phone when I absolutely did mention it on the phone to him!! I will NEVER go back to this dealership - absolutely no regard for customer's time and no respect for customers. Maybe this dealership should have a requirement for their sales reps to pass the hearing test before they put them on the job - honestly I just had a bad feeling about their sales rep from the first phone call - he was constantly being pushy and trying to pressure me come in and buying the car as if the car was the best car ever. Funniest part - he compared it to Tesla and said Tesla puts cheap parts in their car. My advice - skip this dealer and goto other Audi dealers who actually appreciate your business. I am part of the Audi family and this is how they treated me...imagine how they treat other people! Totally unprofessional! Avoid this dealer at all costs!

I had the worst experience ever at this dealership - I cannot believe their sales rep wasted all of my and my family's time when everything was discussed over phone days in advance. I am an employee of vw/audi and we get a discount and I had told this rep that I had the Audi Employee Certificate just 2-3 days before I came into the dealership. Finally after making arrangements ....my wife and I took time off work - even asked my parents to join us there...we all go to this dealership, checkout the car and fill out the credit app and show him my employee certificate and he says sorry we are not obligated to accept that and claims I never mentioned anything about it on the phone when I absolutely did mention it on the phone to him!! I will never go back to this dealership - absolutely no regard for customer's time and no respect for customers. Maybe this dealership should have a requirement for their sales reps to pass the hearing test before they put them on the job - honestly I just had a bad feeling about their sales rep from the first phone call - he was constantly being pushy and trying to pressure me come in and buying the car as if the car was the best car ever. Funniest part - he compared it to Tesla and said Tesla puts cheap parts in their car. My advice - skip this dealer and goto other Audi dealers who actually appreciate your business. I am part of the Audi family and this is how they treated me...imagine how they treat other people! Totally unprofessional! Avoid this dealer at all costs!

My experience was extremely wonderful from start to finish. It's a very professional environment. My service guy (Ken) actually scheduled me my next appointment for next year before I picked up my car. That's considered proactive performance and it means a lot to me. One less thing I have to worry about. Thank you for your wonderful service.

Westmont Audi has the most pleasant staff of any dealership I have ever experienced. In the past 7 years of working with them, I have only had positive experiences whether in sales or service. From the GM to the porters and all the staff in between, they are a respectful and very reliable bunch!